Menu
For Business Write a review File a complaint
CB Banks SunTrust Banks 46340 Potomac Run Plaza, Sterling, VA, 20164, US
SunTrust Banks company logo
SunTrust Banks
reviews & complaints
SunTrust Banks company logo

SunTrust Banks

46340 Potomac Run Plaza, Sterling, VA, 20164, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 6:00 pm
Sat
Closed
Sun
Closed
ComplaintsBoard
J
6:59 pm EST

SunTrust Banks - Rejected cash transaction - money returned

November 8, 2021, I was not well and asked my wife to go out to SunTrust Bank and make a payment on my auto loan that they service. She was turned away because she had cash and told that only, I could physically go in and pay. I physically went and Deepak the teller and later the manager Shirley Sanchez confirmed that it is a new company policy that only account holders can physically show up and pay in cash. Else, whoever you send has to have a check to pay for an auto loan they service!
Surprisingly too, I was not even asked to prove that I was the rightful account owner. When I asked why, I was told they could tell by how upset that I was the true account owner, and they took the money. I am not sure of my way forward with SunTrust bank if I am so limited on payment modes.

[protected]@gmail.com

Read full review of SunTrust Banks
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.