Planet Fitness reviews and complaints 1
View all 951 complaintsPlanet Fitness - Membership
June 2 - toured Kennewick facility. Asked about short term membership. Informed them I'd only be in town 3 weeks. "M" said that I could cancel before the 17th of the month and not get billed. I told them I would check out Alexandria or Houston first. No mention of the cancelation policy was made
June 5 - signed up for membership. Paid prorated dues and set up fee.
June 14 - worked out and informed "M" that Friday would be my last workout in Kennewick. She told me she could transfer my membership on Friday. Because it was less than 90 days, she would have to do it manually.
June 16 - before working out, informed the male working that I wanted to transfer my membership. "M" wasn't working that day. He said I could do that when I got to the next gym. I repeated what "M" said - it could be done in Kennewick if I knew the gym I wanted to transfer to. She even admitted it was not as simple as doing it on-line but could be done. The guy working had zero interest transferring it and said "you can do it when you get to the new gym" in Houston or Alexandria.
June 21 - went to Alexandria gym to check it out. It was too soon to get a free pass (one a month) so I asked about transferring the membership. They said I could do it on-line but I informed them what they told me in Kennewick, because it was less than 90 days, I could not do it online. They disagreed so I went off to the side and logged on. After selecting the Alexandria gym I did get the error message that I could not transfer it until belonging to the Kennewick gym longer. I'm back in the south so this means for the next 2 months, I will have to pay membership dues for Kennewick, knowing I would only be there 3 weeks. I can definitely say that I would have NEVER joined Planet Fitness knowing this policy rule. I belong to a gym in Houston that is a better facility and do not plan to change. I could have looked at other tri city gyms but didn't see any reason to. This served my short term needs to workout while in town.
At the moment I can't go to any gym except Kennewick even though I am back in Houston since July 17. Ironically, I received a text that my monthly payment auto debit did not go through so I'm not real sure what has happened but want the membership [protected] cancelled as of July 16.
Desired outcome: Cancel the membership as of July 16 with no additional charges
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