Expedia

I arrived at La Playa Carmel Hotel on Thursday Oct 6, 2022. I booked two nights, stayed only one. Our room was dirty. The carpet smelled like urine and was wet, our sox were wet. We asked to move to another room, they did not have one on the bottom floor to accommodate my 75 year old husband or our 10 yr old dog, both have arthritis, no elevator, we needed a bottom floor.

They had one room, did not fit our dog crates or our dog bed, we moved our all of our things back to the original room and had to sleep in it. The manager Ian told us we would not be charged, our check-out shows no charges. Went home and found out Agoda/Expedia only refunded one night. WE ONLY STAYED ONE NIGHT. We spent two hundred dollars on gas to get there with a six hour round trip. I have been on the phone with the La Playa's three managers: Ian, Robert and Brett Bird. I have been assured that a full refund is underway, but it is not. Agoda keeps sending me taunting emails stating that the hotel refuses to refund the second night. It's a lie. I have been in touch with that hotel every single day since returning from this trip and there is no reason whatsoever that the entire refund hasn't been credited to my American Express Account. I have contacted Amex and I am documenting all correspondence for the last week. I cannot believe this is happening to me. I will tell everyone on face book, instagram and tiktok not to use expedia because of what they are allowing agoda to do to me. This is harassment and abuse and extortion. This company should be disolved, it's nothing but a criminal enterprise and i'm contacting a lawyer because I am furious at the absolute abuse I am suffering at thehands of expedia/agoda.

Itinerary number #72071753583492 — paid for hotel room not used! Tried to cancel online — was told by expedia I had to call them — so cancelling online is not enough — even the hotel told me that expedia would have refund me the amount if they wanted to they said they realized the room was not used!
Checked in date was supposed to be 03-12-21- and checked out date was supposed to be 03-13-21

On october 6 th 2020 I booked airline tickets for me and my son through the online travel agency expedia. I booked our flights online, leaving on december 14 th 2020 to december 27 th 2020. Our flight reservation was confirmed by expedia via email. The next day on october 7 th 2020 I received an email and text message alert by expedia that part of our returning flight from toronto to west palm beach on december 27 th 2020 changed their flight number and time, which I found odd. On october 8 th 2020 I called expedia customer care line and inquired about the change of flight number and time and was then told, that part of our returning flights were canceled without an explanation on why. I said that I did not authorize a cancelation and asked if they can book us on another return flight, in which expedia told me they had no return flights available. I could not believe what I was hearing and while I was on hold for over 30 minutes, I looked up consumer reviews regarding involuntary cancelations by expedia and the dot and bbb. I was shocked to see just how many people were scammed by this company in previous years. I had used expedia for years prior and had no idea. When ms. Rona from expedia returned to the phone line she explained to me that there is nothing she could do except issue a refund to my card. I agreed and told her that I would like to book a new flight, thinking my charge of $1891.30 plus the $7.02 for expedia fees was back on my credit card right away. Expedia than told me that I had to wait 12 weeks or more for my money to be returned. That is uneccaptable as I need that money to book another flight right away. I was furious and said that that was unacceptable. Expedia said that united was the ticket holder and that they had to wait on them to issue a refund and that they were busy because of corona. I did not believe that story as I was reading though consumer reports of the same issues I was now facing, where expedia put unauthorized holds on peoples money and it had nothing to do with the corona virus or their wait on the airlines to issue refunds and these reports were from years ago and prior to corona. Expedia then initiated the refund and confirmed with an email that they canceled my flight (not me) after that, I called united because I did not believe the story expedia told me and sure enough, was told by united that they already issued the refund back to expedia and that they do not understand why they would hold my money for over 3 months. I was also advised not to book through a third party vendor such as expedia anymore and book directly with the airline. I told united that I had booked this way for years and that I trusted them. But not anymore. After that I called expedia back and asked to speak to a supervisor and was placed on hold for almost an hour. When I finally got to speak to someone, I told them that I spoke with united and told them that the refund was already initiated by united to expedia and asked why I had to wait over 12 weeks to get my money back. I again was given the lie regarding corona, they many cancelations and their busy schedule. I told them that I did not believe them as I read reviews about their shady delays in refunds, just so they can play with people's money and make money. I also read the dot regulations. Expedia is now holding my money hostage. It was expedia canceling my flight and my money had to be refunded immediately. My birthday is on 12/11 and my son was to spend my birthday with me as he resides in las vegas. We suppose to fly together to innsbruck to ski and see my dying grandfather, spend christmas together with my family there and create lasting memories. He was to be with me for new years and return to las vegas on january 2 nd 2021 expedia now messed all this up for me as I do not have the money I set aside for the flight because they want to hold it hostage. I am herby requesting a refund of $1891.30 plus the $7.02 expedia fee to be immediately issued back into my account on my card so that i'm able to book another flight directly with an airline and we can still go on our planned christmas vacation. I also booked our hotel in austria/ tirol prior on july 27 th 2020 and I now risk having to cancel that as well if I don't get my money back in time. After all this, expedia had the nerve to ask for my feedback. I ll give them a minus 100 for the scam they are trying to pull on me and destroying my holiday vacation with my son that I haven't seen in over a year. Tonight I sent a message to expedia via facebook messenger on their site and was given excuses that I had to wait 12 weeks for my money to be returned, which would have me miss christmas with my family in europe. I also filed a dispute with my bank and hope to have my money back in my account by next week. Expedia was already reimbursed by the airline united within minutes, therefor their is no reason for this company to play with my money for 3 months and invest it in stocks. It is illegal and unconstitutional. I will escalate this matter to dot and hire a lawyer and sue for personal damages if I don't receive my money back within a week for services not rendered and involuntarily canceled without explanation or authorization.