Expedia
Reviews and Complaints

After a Swiss Air changed a flight so that i would have landed AFTER my connecting flight left, i cancelled the flight through Expedia, whom i purchased through. I was assured that i would get a full refund, but instead got a credit. after calling 5 times (not counting disconnections in the middle of calls, for which i had to call back and start from scratch), with 1+ hour wait times, as well as multiple chats (the most fun of which you can see posted below). it took me a few iterations to get to this fun little loop: - they have me hold while they read the notes. their notes are never complete. they then say they will call the airline.- i tell them the general inquiries line is incorrect, and they need to call the refund specific line which is east coast business time only. when they call there they will find out that they need to email to request the waiver. every previous time, the expedia agent reported to have emailed, and then i get no response or refund. that's why i'm calling, can you check on the email?- tell me they will call the airline.so far i've been assured of two different emails, and stlll no outcome. i'm in the middle of yet another loop where an agent will supposedly call me back tomorrow so that - yes, you guessed it: he can call the airline during business hours. i'm already guessing he will call the general line to start.there are no notes to keep this cycle from happening again. there is no comprehension that when i tell them something they should change their methodology. so at this point. i'm out the cost of a rather expensive international flight.Here's some fun reading for you - one of the chat's i had through the chat function. each break is meant to signify a change of speaker:Agent *** has joined the chat Hello, This is ***, how can I help you for today?Hi ***, i am still waiting on a full refund of my flight.i was given a credit, but was assured that i could get a full refund rather than just credit this was the airline's mistake i have already called 4 times regarding this matter, so any help you could provide to close this today would be appreciated I'm more than happy to assist Could you provide me with the itinerary number in question please so I can check for you ?[insert itinerary number]please allow me a few moments to check that for you hi just checking you are still there?hello?hello, please answer it has been 23 minutes with no answer the time is 2:02 you left at 1:39 i am still waiting for some confirmation you are on the line.please allow me a few moments do you have an eta?please allow me a few moments are you human?As Im not getting a reply, Im going to close the chat. If you still need help, type hello below and our Virtual Agent will greet you. Then simply click Something Else and type Contact Agent so we can pick up from here what reply are you waiting for i am still waiting you have not given me any answer s you have not actually responded to me at all beyond generic requests to wait hello Are you still there?i am waiting for a response is this how you stay entertained at work please respond to my inquiry regarding the refund i am due it is 2:21 and i have been waiting for *** aka *** to respond in any meaningful manner at this point unless i get a meaningful answer i will file a complaint about *** when i follow up regarding my request for refund it is 2:24. i am giving *** a chance to respond and will end this chat at 2:26 otherwise it is 2:26

Kent and Allen I am posting this letter sent to Expedia regarding a ruined post pandemic family reunion. Communication was confusing or totally absent. Our purchased airline ticket was never completed by Expedia and we were unable to travel. Dear Sir/Ma’am; I am writing this letter to ask your assistance to address an unfortunate error and terrible injustice. In 2020 my husband and I purchased tickets to travel from El Paso, TX to Santa Rosa, CA to attend a family reunion, our first post pandemic. These tickets, itinerary # xxx were purchased through Expedia for *** Airlines for 7/16/2021. Reservations were made and confirmed in both Expedia and *** Airlines websites. We periodically would recheck both websites and re-confirm the reservations were posted. Due to the pandemic restrictions, the reservations were first cancelled by the airlines and rebooked for another date. Multiple times the airlines would send notice regarding minor changes in departure/arrival times and we would reconfirm our reservations. On one occasion the changes were not acceptable and we cancelled the flight. When promised refund from Expedia was not forthcoming we lodged a dispute through our credit card. That dispute was declined by the credit card company. With travel credit remaining on Expedia website we rebooked for another date. This new booking was also confirmed on Expedia and *** Airlines websites. Again we would periodically check to see our reservations remained on both websites and again we would receive periodical changes by the airlines regarding flight times. We would respond and confirm whenever the notices would indicate and allow. When my husband attempted to check us in on line less than 24hrs prior to departure, 7/15/2021, he was unable. He then telephoned the airlines and was informed the airlines never received payment for the reservations from Expedia! During this entire one year plus we NEVER received communication from either Expedia or *** Airlines of any problem with our reservations. Certainly we would have addressed any identified problems if we had been given notice. We were unable to fly to our family reunion. *** Airlines consistently referred us back to Expedia as they continued to claim they never received monies from Expedia to secure the reservations. In communications with multiple Expedia agents we have been told Expedia will refund our payment but we have been given differing timelines when that would happen, up to 12 weeks! We do not understand why such a long time is needed to return our monies. Needless to say we are not filled with confidence this will ever happen. Further, no explanation was ever given as to how this happened or why our monies were never forwarded to *** Airlines, or why we were never notified of any problems with our reservations. In addition no compensation has been offered for the disappointment to us and our family for not being able to attend this post pandemic reunion or for our exacerbation in spending hours and multiple phone calls in attempt to correct the errors attributed to failed communication between Expedia and *** Airlines. Much of these conversations we have copied and saved to our records. We are requesting your assistance in expediting the return of our money credited back to the credit card we originally used. Also, it would go a long way in restoring our confidence in Expedia if Expedia can offer some compensation to the injustice done to us.

I wanted to share my experience with booking a hotel with Expedia.com. On 26th July 2021, I had booked a hotel - "***" at *** for check-in on 20th August 2021, and checkout on 21st August 2021. Expedia had send me a confirmation email about the booking which contained the contact phone number of the hotel. I had selected the "Pay later" option for this booking i.e. I will pay at the time of check-in.One week before my travel, I (luckily) decided to call the hotel directly and confirm my booking. To my surprise, the phone number mentioned in the confirmation email directed me to another hotel in ***. Unable to reach the hotel, I called Expedia customer care. *** customer care informed me that the hotel is closed due to COVID. After hours of talking with them on phone, they relocated me to a different hotel. So my first set of complaints:1. Why did Expedia confirm the booking when the hotel was closed ?2. Why was I not notified directly by Expedia about this situation. Why did I need to spend hours with the customer care agent to find a relocation. I hope Expedia understands that time is very important for their customers and it was a unnecessary hassle that I had to go through. I agree that during the pandemic, things do change abruptly. But I would have expected Expedia to notify me about this closure, rather than me notifying Expedia about it.3. I had to pay upfront the original cost of the original hotel to Expedia, before Expedia relocated me. I was told by Expedia customer care that this is part of their relocation process (otherwise they cannot relocate me to a new hotel). Why should I pay upfront, when I had decided to select the "Pay Later" option at the time of the original booking. If Expedia had incorrectly made a booking for me, they should change their relocation process, rather than expecting the customer to pay earlier. Unfortunately, I had no other option as the other hotels had become expensive just a week before my travel date.I happily check-in/checkout my new hotel on ***st August 2021. However on the same day, the original hotel also charged me (so now I was charged twice - once by Expedia before relocating me to a new hotel, and now by the old hotel). I called Expedia customer care again to clarify. I was told that the original hotel had reopened on 20th August 2021 (same day as my check-in date), and I was charged for a no show. Now my next set of complaints - 1. Why did Expedia not cancel the original booking when I was relocated to a new hotel ?2. Why did I need to spent *** hrs talking with customer care (over 6-7 phone calls) for getting my money back ? Again, I hope Expedia understands that time is very important for their customers and it was a unnecessary hassle that I had to go through. Shouldn't this be a seamless experience for the customers, given the fact that Expedia had accepted fault at their end right on my first call. 3. Expedia kept on giving me lame excuses - They cannot contact the person (at the original hotel) who had charged me (really ?); offering a Expedia voucher in lieu of my money (really - do you think I will ever do business with Expedia again with this experience)Expedia has finally refunded my money after 19 days of struggle with their customer service representatives (I losing hours of my time while I was on a holiday).If any senior executive from Expedia reads this post, I would expect him/her to at least explain what went wrong and how they are rectifying their process to be more customer friendly.

I am a current costumer of Expedia and before I take this matter to a small claims court. I would like to share my experience with a *** and BBB. Expedia please here me.On July 9th of 2021 I *** bought a flight from Expedia *** (***) to *** (***) ***. Itinerary # ## round trip flight. Dates is September 25, 2021, departing and returning on October 16th, 2021, Using KLM. Due to illness of my uncle that is traveling with us we called Expedia on August 13th, 2021, and asked Expedia to cancel our flight and had a credit issued to Expedia account for 3 travelers, me *** my wife and my uncle. We have a confirmation from Expedia and a total airline credit was $2,044.95. later I called Expedia and we made a brand-new reservation flight with Delta for August 28th, 2021, and used our credit with Expedia for booking a round trip flight with Delta operated by KLM. Everything was confirmed with Expedia Departing *** (***) to *** (***) *** on August 28th at 10:26am and returning September 13th. I even called Expedia the day before just to confirm and everything is good to go, they said. Agent told me that tickets are confirmed, and you must obtain tickets when you go to a delta terminal. On the day of our departure one hour before our flight we came to a delta terminal and gave them our paperwork from Expedia (reservation). They said that you have a flight, and you have economy seats but your tickets were not issued from your travel agency. They said please contact your travel agency. We dont have time to call them I said, our plane departs in one hour on which they said that you can pay right now and deal with them later and we will keep everything the same. I was shocked and never had experience like that before and was sick to my stomach that I must pay again. I decided to pay $2358 and take care of this after a get home I dont want to be late I thought. When we arrived to *** (***) *** we had a flight from *** (***) to a *** (***) on August 29th Itinerary# ## and same thing happened with this flight (please contact your travel agency) but no time to call we have a flight and I paid another $ 276 even more then I paid to Expedia and 2 people went to *** and I went to a different city because there was no seats available to *** flight and I went to ***, *** (***) and took a taxy to a ***. Same story with two different flight carriers. Called Expedia on September 25th today and they said that we dont know what happened you have a credit with KLM and credit with *** airline, we see the reservation for both, and we also see a credit for KLM and *** airlines. I am consumer I never should pay cash at the airport because I have a confirmed reservation thru Expedia. I need my money back I dont need your credit. I used my credit when I was booking my flights with you and will not use a credit with you again. This is not my problem what happened with Expedia or in the system and why the reservation did not fully completed I have no idea. I have all the necessary paperwork to proof that I had a fully booked reservation through Expedia and please refund my money. I have a receipt from Delta and *** Airlines that I purchased a tickets from them. Before I take this matter to a court of law, please contact me and help me to solve this problem. Ones again I had a fully booked reservation with Expedia using credit and should not have any problems at the airport and pay money to obtain same tickets. My uncle is disabled, and we had to move him around in wheelchair, we had a lot of stress with this issue. Expedia costumer service on the phone was not helpful at all I mean I understand that they only can say what is on screen and I was kind of nice to them and its not their fault. They dont know what happened.I will also send you a notarized copy of a demand letter to Expedia. Please contact me any time I am available to solve this matter in a peaceful way.Will also include Itinerary ##the refund for this flight was not issued. I have a confirmation from Expedia about full refund. Thank you

I bought a round trip on Expedia, and while traveling, I called to change my return ticket to extend my stay. The agent charged me a small fee and confirmed my new booking. However, before my return flight, I couldn't check in due to a different operating airline. My Expedia account only showed my original return trip. Contacting Expedia, they reassured me all was well, but at the airport, there was no ticket in my name. The airline said Expedia didn't issue the ticket. With only 45 minutes to check my luggage, I called Expedia, stressed and needing to catch my flight. The agent was slow and eventually said I should buy a new ticket at a high price. The call was disconnected, and no one called back. At the airport with my elderly parents during the pandemic, I called Expedia seven times with no resolution. I missed my flight and was offered a rebooking for the next day or to buy a new ticket. Calls were dropped, and no callbacks occurred. I bought a new ticket from an airline to return the same day. Three weeks later, I'm still awaiting a refund and compensation for my time and distress. I've spent hours on hold with Expedia, and agents repeatedly review my case, taking 30 minutes each time, sometimes leaving the chat unresolved. I've been waiting nearly three weeks for a refund response, promised within two weeks. Expedia's customer service has been unacceptable, unprofessional, and unreliable.

By far the worst customer service experience I’ve had with any company in my life so far. They don’t resolve issues by email and it’s impossible to on their website, so you must call the service center. I had to call around a dozen times in total and call the airline myself when Expedia wasn’t resolving the issue. The wait times are at least one hour and the total call times came out to be several hours per call due to their incompetence and the constant holds during the calls. The company has been outsourcing their call center likely to the Philippines and India - the representatives have very heavy accents and it is frequently hard to understand/communicate with them. The representatives are also liars - I was told I would receive a response within 72 hours, and there was none, and when I called another representative, they stated the representative didn’t open a claim for my issue as they informed me they would, so likely the claim number they gave me was completely fake because the representative wasn’t trained on resolving the issue and so that I would hang up the phone. When I called about the same issue, the representatives clearly didn’t take any notes, because they repeated the same process over and over in researching the same question about my airline’s booking policies, putting me on hold for many hours in total. I received conflicting information about rebooking from several representatives and had to correct them or hang up and call over again to be connected with a better representative. One representative tried to charge extra fees ($40+) for rebooking to a flight that costs less than the original flight. The worst part was when I emailed the address listed on their website, they wouldn’t respond back, but then they emailed me back stating to call them instead of just resolving the issue immediately. When I filed a claim with my bank about the charge since I hadn’t received any refund, it was ridiculous that Expedia *immediatelyemailed back begging me to cancel the chargeback, but they wouldn’t simply resolve the issue over email. I called my bank and Expedia didn’t respond to the charge claim as they are supposed to, instead asking me to cancel it myself. Frankly, I should have received a full refund for the horrible service and all the time I spent trying to resolve the issue, but the claim went in Expedia’s favor despite the horrible service. I even emailed the airline with Expedia copied on the same emails, essentially doing Expedia’s job for them in contacting the airline to get a refund or rebook my flight, and was told over and over both on the phone and by email that I can’t refund or rebook myself, and that Expedia has to be the one that contacts the airline to refund or rebook. Since then I’ve never used a third party flight booking service because it’s much easier to book directly even if there is a slight flight discount, especially because future flight credits can only be used with the original airline, and not with any other airline, so the passenger might as well book directly with the single airline. This company has the absolute worst customer service for issues since it’s impossible to receive flight refunds or reschedule flights yourself on their website. If I could, I would shut down the company’s service team - it was really shocking how horrible it was, and it’s obvious they’re not being trained properly after I needed to wait so many hours and even being disconnected on the phone without any documentation records about the issue (I was denied copies of the issue documentation when I requested it several times over the phone to be emailed to me). The issue took an embarrassingly long time (weeks) to resolve and should have taken 15 minutes total with a few mouse clicks to just receive a refund or rebook the flight. I have no idea why they don’t add this feature on their website or respond to emails to resolve issues (yet immediately respond with emails about credit chargebacks). I suspect the call service is purposely bad because the company can get away with it - I am shocked that the BBB rating is A+ (are they bribing someone?) - and because it profits from customers giving up on receiving refunds after needing to wait hours on the phone with incompetent representatives with poor English.

I have been an Expedia member for 10+ years and generally have had a good experience. Until last night.I booked a trip to visit my grown children for September, 2021, but had to cancel. In October, rescheduling my trip was quite an adventure, not to mention, a test of my patience.I had to reschedule this trip twice, as they had no record of the first two hour call, but I was able to book a trip for next week.I decided I would extend my trip (I had leftover credits from my September cancelled trip, so it was a no brainer, right?Yeah, no.I was on the phone with over 9 different agents over a 6+ hour phone marathon/ordeal/torture - you get the picture.When I say 6+ hours, please trust that I am not exaggerating.I was disconnected 3 times and transfereed too many times to count (this was made more irritating due to the automated operator - going through the first steps of any automated customer service line has become one of my most dreaded activities, especially with a 13 digit itinerary # that didnt exist).2 of the agents I was connected to sounded as if they were on a beach or skydiving, by the way, due to the bad connection.75% of the many agents I spoke with had no record of my rescheduled flight, itinerary # that they gave me, etc.I had to forward the email confirmation of my rescheduled flight email from Expedia to Expedia so they could try to locate. I actually asked 3 agents if they use computers or if this was all paper based and I wasn't trying to be funny - after several hours, I was honestly beginning to justify their incompetency - maybe they don't have technology, maybe they are not human, maybe I am stuck in a nightmare?Needless to say, I was no longer confident that I had a flight at all.I have not seen my daughter for a year, so I had to soldier on as my flight is next week.I had just under $100.00 remaining credits after rescheduling (under my name) and wanted to use these credits for the $300 charge to change the dates.One agent gave me the phone # for *** Airlines Exception Hotline - they would be able to authorize the use of the remaining credits for my flight change.*** Airlines has never heard of the Exception Hotline. They did tell me that my agent that rescheduled my original flight had not done so correctly.*** was unable to help. (I was only allowed to spend my credits with ***, my original flight carrier fyi).I have no issue with paying for a flight change - I am reasonable and rational - well, most of the time - just not last night...I am not proud to admit that I lost my cool...I understand that this past year and a half must have wreaked havoc on the airline industry -I get it - my life has changed drastically, as well.All of the above isn't relevant, actually - the only relevant part of this is that I spent 6+ hours on a "customer service" phone line with a company that I have done business with for 10+ years and I have no recourse, really, but to leave a review and hope that typing is therapeutical. I can deal with and sometimes prefer an automated call, as they seem to be a quick way to do a thing you don't want to do.The day after my expedia customer service marathon, I felt icky - I was reduced to behaving like a different person - I was speaking with really nice agents - they weren't the problem, really, they were nice and professional and I felt like a middle aged *** gif.The problem, in my opinion, is that Expedia seems to have only provided their agents with a one paragraph script of replies/info, no authority, no supervisor down the hall, no ability to pivot leaving absolutely no level of an ability to connect. They are limited in what they can do - they have canned responses that I heard over and over and over - did I mention 6+ hours? The only reason I didn't give up was because I no longer believed I had a flight scheduled, at all.I was not able to use my credits from my October flight - I paid $300+ for the change (I won't even go into the fact that I had purchased a fully refundable flight...).I will never use Expedia for anything and will make sure to declare this out loud to anyone that mentions any kind of travel - any kind of travel.It was clear to me that my experience was most likely the norm - they are relying on the fact that most people will give up and just give them more money (and I did - I had to go to bed, even I had to surrender) most likely this has kept them in business over the past year and a half.Shame on you, Expedia - shame on me for believing I was a "member", lol.*** - I welcome your apology.

Booking was easy but unable to talk to an agent I'm been trying to call for 3 days because I have a problem with my fly NOT been able to talk to an agent. Only receiving answers answer by a computerized system no real human. just a computer chatting back and forth the same information over and over. I might talk to one person no sure about it. To change a flight on Expedia If you need to change a flight after you've already booked it with Expedia, you'll have to call their customer support team at xxxxx(inside the U.S.) international).xxxxx Here you can see what I am talking about. avatar image Hi, I'm your Virtual Agent ? avatar image I'm a chatbot, available 24/7 to help with your travel needs. What would you like to do? Change booking avatar image First, what's your email address for this bookin @gmail.com avatar image Now, please tell me your itinerary number or the last 4 digits of your credit card used for this booking. 7xxx avatar image OK, I'll check on that for you. I'll be back shortly. Here's what I found. Choose a booking. avatar image Cancellation Protection Mon, Jun 7 - Mon, Jun 14 Policy # 1xxxx Select booking File a claim View policy details Round trip to Axx Mon, Jun 7-Mon, Jun 14 Confirmation: Cxxxxx Select booking See itinerary Can't find your booking? Choose "Different booking" Different booking I need to change the fly avatar image OK, I'll check on that for you. I'll be back shortly. Here's what I found. Choose a booking. avatar image Cancellation Protection Mon, Jun 7 - Mon, Jun 14 Policy # 1xxxxx Select booking File a claim View policy details Round trip to Axxx Mon, Jun 7-Mon, Jun 14 Confirmation: Cxxxx Select booking See itinerary Can't find your booking? Choose "Different booking" Different booking agent avatar image What type of question do you have? This will help me connect you to the right agent. Flight avatar image Thanks for getting in touch! Sorry, our chat agents are currently unavailable. You can call us locally at xxxxxx or +xxxxxx (from abroad, charges apply). I need to talk to an agent right now. I called the number hold in line for 0ne hour and thirty minutes and got disconnected. avatar image What type of question do you have? This will help me connect you to the right agent. Flight avatar image Your estimated wait time: 1-2 minutes. Would you like to continue? Continue avatar image Help is on the way! Connecting you with an agent as soon as possible. avatar image Hi *** , this is Mike, I will be helping you today. hello Hello Mike great I need to reschedule my fly avatar image I do see that you want to change your flight, right? yes avatar image Is this for the flight going to Nxxxxon June 7th, to the 14th? yes avatar image Perfect, let me check all the information on my end. Bear with me a couple of minutes, please keep this chat window open to avoid disconnection. ok avatar image Thank you. As per ticket policies I can waive the change fee and collect just the difference in price. What would be the new dates? departure june 14 returning june 21 avatar image Perfect, let me check availability on my end. o ok avatar image For the departure flight, I do see one leaving at the same time, 11:00AM arriving at 4:24PM on the 14th. ok avatar image And for the returning portion on the 21st, I do see same one as well, departing at 12:20PM arriving at 7:52PM. ok same airline ? avatar image Yes same airline ok is that *** or *** avatar image This is for ***, I just selected those flights, now I will check the difference in price. ok hello are you thee here avatar image Thank you for waiting for ***, I was checking that the difference in price will be $300. This is because you booked the flight as a basic economy ticket and *** does not have a basic economy ticket for this new flight, but let me check all the information directly with the airline. please avatar image Great, bear with me a couple of more minutes while I double-check it on my end. ok Any news avatar image Thank you for waiting for ***, I was checking all the information with *** and they mentioned that they are updating availability every week due to covid situation. At this time they do not have an available basic economy tickets for those specific flights but they will update it in the upcoming weeks. So we can wait until they update availability and we will be able to book basic economy tickets and the difference will be less. ok thank you I check online on their website I found the same flight for the same price I already paid. avatar image It was a pleasure ***, in a few weeks they will update availability and we will be able to change the flight for you, I just added all the notes on your account. It was a pleasure to help you today, may I know if you have any other questions for me? today I find out that I was in close contact with a cover 19 positive patient I need to way to quarantine and do the test to make sure I'm good for a fly I just flowing the protocols. avatar image Oh, yes, I totally understand ***, in this case, I will send an email to the airline letting them know that you are in quarantine, but no worries about it, they will update availability for sure and we will be able to change the flight for you. thank you so much I really appreciate avatar image Don't mention it, thank you for choosing Expedia, have a great one!? same to you avatar image We'd love your feedback. Please answer this 3-question survey. Yesterday avatar image Welcome back! Do you still want to change your booking? Yes avatar image OK, I'll check on that for you. I'll be back shortly. Here are your upcoming bookings. avatar image Cancellation Protection Mon, Jun 7 - Mon, Jun 14 Policy # 1xxxxx Select booking File a claim View policy details Round trip to Axxx Mon, Jun 7-Mon, Jun 14 Confirmation: cxxxx Select booking See itinerary Upcoming booking not found? Maybe you booked with a different email address. Do you have different information you'd like to try? Try different information Looking for canceled bookings? Remember that trip you planned to take but had to cancel? So do we! You'll find your canceled bookings here. Show canceled bookings Looking for completed bookings? Welcome back! Looking for your recent trips? You'll find your completed bookings here. Show completed bookings Show canceled bookings avatar image OK, I'll check on that for you. I'll be back shortly. avatar image Looks like you don't have any canceled bookings. Can I help you find a different one? Do something else avatar image What would you like to do? talk to an agent avatar image What type of question do you have? This will help me connect you to the right agent. Flight avatar image Thanks for getting in touch! Sorry, our chat agents are currently unavailable. You can call us locally at xxxxxxor + xxxxxx (from abroad, charges apply). representative avatar image What type of question do you have? This will help me connect you to the right agent. Flight avatar image Thanks for getting in touch! Sorry, our chat agents are currently unavailable. You can call us locally at xxxxxx or + xxxxxx(from abroad, charges apply). change booking avatar image OK, I'll check on that for you. I'll be back shortly. Here are your upcoming bookings. avatar image Cancellation Protection Mon, Jun 7 - Mon, Jun 14 Policy # 1xxxxx Select booking File a claim View policy details Round trip to Axxx Mon, Jun 7-Mon, Jun 14 Confirmation: Cxxxxx Select booking See itinerary Upcoming booking not found? Maybe you booked with a different email address. Do you have different information you'd like to try? Try different information Looking for canceled bookings? Remember that trip you planned to take but had to cancel? So do we! You'll find your canceled bookings here. Show canceled bookings Looking for completed bookings? Welcome back! Looking for your recent trips? You'll find your completed bookings here. Show completed bookings talk to an agent avatar image What type of question do you have? This will help me connect you to the right agent. Flight avatar image Your estimated wait time: 1-2 minutes. Would you like to continue? Continue avatar image Help is on the way! Connecting you with an agent as soon as possible. avatar image Hi ***, this is John. hello John I need to change my fly here is my itinerary 7xxxxxx avatar image I can definitely help you do that. Are we talking about your round trip to ACK on June 07? yes I am unable to fly that day can you help me, please hello are you there avatar image I have checked your ticket and I've seen that you have booked a Basic Economy Fare type of ticket in which the policy states that your tickets are non-refundable and changes not permitted. The benefit is that Basic Economy is a very low fare. The good thing is that you purchased a Cancellation Plan with your reservation. The flight cancellation plan may reimburse you for the cost of your flight if you need to cancel or interrupt your trip for specified reasons such as illness of a family member. Sorry let me rephrase it. I have checked your ticket and I've seen that you have booked a Basic Economy Fare type of ticket in which the policy states that your tickets are non-refundable and changes not permitted. The benefit is that Basic Economy is a very low fare. i would like to cancel avatar image The good thing is that you purchased a Cancellation Plan with your reservation. The flight cancellation plan may reimburse you for the cost of your flight if you need to cancel or interrupt your trip for specified reasons such as the illness of a family member. Please be advised that cancellation will forfeit the amount of the whole ticket. Would you like to proceed? how I can apply the cancelation plan hello avatar image We can cancel the reservation with a normal policy and you can contact the insurance provider to file a claim for a refund. You can file claims online at https://claims.travelguard.com/myclaim/us Here are the covered reason. •This plan is for flights within the US, not including Alaska and Hawaii. •This plan reimburses the customers for up to the total cost of the trip if they need to cancel or interrupt the trip for a covered reason, such as injury or sickness. let me check before do it avatar image Alright, for now will there be anything else? Are you still there? yes avatar image Will there be any else I can help? I am filling out the documents avatar image As much as I want to, I am not allowed to wait for more than 2 minutes, we highly suggest to chat us back once the insurance has already responded. As it is still subject for verification. Can I help you with anything else before I let you go? how I cancel the trip avatar image Do you want your trip to be canceled now? yes avatar image Please be advised that cancellation can't be reversed once completed. Do I have your full commitment to finalize this? Are you still there? As I’m not getting a reply I’m going to close the chat. If you still need help, type hello below and our Virtual Agent will greet you. Then simply click “Something Else” and type “Contact Agent” so we can pick up from here. avatar image We'd love your feedback. Please answer this 3-question survey. Start Survey yes avatar image What type of question do you have? This will help me connect you to the right agent. avatar image Welcome back! Do you still want to change your booking? hello avatar image Hi, how can I help? Cancel booking avatar image Ok, let's do it. I'll need a moment to find that for you. Here are your upcoming bookings. avatar image Cancellation Protection Mon, Jun 7 - Mon, Jun 14 Policy # 1xxxxx Select booking File a claim View policy details Round trip to Axxx Mon, Jun 7-Mon, Jun 14 Confirmation: Cxxxxxx See itinerary Select booking Can't find your booking? Maybe you booked with a different email address. Do you have different information you'd like to try? Try with different info Looking for completed bookings? Welcome back! Looking for your recent trips? You'll find your completed bookings here. Show completed bookings Looking for canceled bookings? Remember that trip you planned to take but had to cancel? So do we! You'll find your canceled bookings here. Show canceled bookings Select booking avatar image One moment while I look into this. It may take a few minutes. Good news! You can proceed with the cancellation of Cancellation Protection and are eligible for a refund of the premium paid - $19.00. Just a reminder, you won't be able to file a claim if you cancel. avatar image Should I cancel? talk to agent avatar image Thanks for getting in touch! Sorry, our chat agents are currently unavailable. 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I gotta tell ya, if you're thinking about using Expedia for your next vacation, you might wanna think twice. I mean, I had three different run-ins with their customer service and let me tell you, it was a total nightmare.

So here's what happened. Me and my wife were planning a cruise for November 2021, and we booked the airfare through Expedia. But then, with all the Covid stuff going on, we decided to cancel. Expedia gave us credits for the flights, which we used to book a trip to Orlando in March. But then, we saw that we still had some credits left, so we used them to book a trip to Los Angeles in July.

But then, when we logged back in to check on our Orlando trip, it was gone! We had already rented a house and a car for that trip, and it was only 12 days away. So I called customer service and after being transferred to a supervisor, I was told there was nothing they could do. I was so upset, but the supervisor just kept repeating this phrase about how they "always suggest you call Expedia to use credits." Like, what does that even mean?

So then I tried to chat with a representative on their website, and that was a total disaster too. The rep just didn't seem to understand what I was saying, and when she finally did, her solution was gonna cost me almost $700!

Honestly, I would not recommend using Expedia for anything. Sure, it might seem convenient to have everything in one place, but if something goes wrong, you're gonna regret it. Trust me.

I recently booked a trip to Honolulu from Montreal on Expedia.com, and I have some complaints about their business practices. First of all, I want to talk about the hidden "resort fees" that many hotels in popular vacation spots like Hawaii, Florida, and Las Vegas charge. These fees are not included in the quoted price of a trip when you search for it, and they can be quite high. They are charged for things like towels, beach umbrellas, or even the room safe, and they are non-discretionary fees. This means that you have to pay them whether you use those amenities or not. I think this is a deceptive and unfair business practice, especially for budget travelers who may be more price-sensitive.

I booked a hotel and flight package to the Kuhio Banyan Club in Waikiki, which is a budget hotel that gets a 3.4/5 review rating. They charge a $28.75 US per night resort fee, which I knew about when I booked the trip. Even with that fee, it seemed like a good deal, and I was eager to escape the cold Montreal weather. However, a few hours after I booked the trip, I read a review from a customer who complained that the hotel refused to refund his $250 US deposit. He said the hotel blamed him for a stain on the carpet, but he was sure it was there before he arrived. I was shocked to learn that the hotel required such a large deposit, and I went back to the booking page to see if I had missed that detail. It turns out that the deposit requirement was buried at the very bottom of the page, where it was easy to miss. I think this is a sneaky way to make sure that customers don't notice this important detail.

I have traveled all over the world and have booked dozens of hotels, but I have never encountered a hotel that required such a large deposit, especially for a fully prepaid stay. I was worried that the hotel might refuse to refund my deposit, and I didn't want to spend my vacation with that kind of stress. So I called Expedia to see if I could cancel the hotel reservation. They told me that the plane ticket was refundable because I cancelled it within 24 hours, but they gave me a hard no about getting a refund on the hotel room. I spoke to one agent, Mariam, who said she would try to get the hotel to make an exception, but she eventually had to tell me that there would be no refund at all. I think this is a harsh outcome, considering that I cancelled the reservation less than 24 hours after making it and two days before the first night of occupancy. I understand that I might have forfeited one night's charge, but I don't think it's fair for the hotel to keep the whole amount.

Overall, I feel like I have been a victim of Expedia's collusion with hotels that engage in deceptive business practices. The "resort fee" scam is just one example of this, and I think it's unfair to charge customers for amenities that they may not even use. Additionally, the large deposit requirement was hidden at the bottom of the page, which I think is a sneaky way to catch customers off guard. I think Expedia should do more to protect its customers from these kinds of practices, and I hope they will take action to make their booking process more transparent and fair.

I had an experience with expedia.com through their subsidiary company Hotels.com. Let me tell you, it was a nightmare. We booked a hotel on the slopes of Versuvius with Hotels.com over 2 months ago and everything seemed fine. However, a week before our arrival, we received another confirmation email which said everything was okay and wished us a nice trip. So we left Rome and drove down towards Napoli and arrived at our hotel in the burning heat after about 3 hours of fun-filled driving in Southern Italy. We were excited to check in and jump in the pool, but that was not to be. We were told by the concierge that there was no booking for us as they were fully booked and they had informed Hotels.com and their owners Expedia.com (by email and phone) that there was no vacancy and they should let us know. But they didn't.

To make matters worse, the day before our arrival, the hotel had received a confirmation email to say we were coming. Once again, they contacted Expedia Italy and informed them that there was still no vacancy and they should make arrangements for us. But they did not. So, I spent over an hour on the phone to their relocation department in Manila where they booked us into a hotel that was described to be as good as the one we had been turned away from. At the time, I wondered why in the middle of high season this particular hotel had rooms available, especially as it had a pool. When we arrived, we witnessed another guest arguing with the girl behind the front desk because the room she had been allocated was unacceptable. We had to wait almost 2 hours for the room to be ready, and when we did get into it, our fears were realized. The room was a smoking room which was obvious due to the stench of smoke, brown stains on the once white walls, and an ashtray on the table. It looked like a student hostel, not a hotel room that cost almost $100 a night. Further, the pool was disgusting, the water was full of green slime, and even our unphased 11-year-old son didn't want to go into it despite the heat.

I asked to be relocated, but was told that the cleaning staff had gone home for the night so we would have to put up with the room. Also, we were stuck with it as the booking was non-refundable. So, once again, I phoned Hotels.com customer service and spent the best part of 3 hours on the line to Manila trying to get a suitable hotel. The line mysteriously cut off at least 6 times, and not once did they attempt to phone me back. Every time I phoned back, I got another agent, and with every agent, I had to explain the whole situation from scratch. At one stage, I was told that they would move us, but we would have to pay the cost of the new hotel. My response was unrepeatable, to which they hung up on me again.

So, I called them again, and this time I managed to get hold of a guy who had a brain and a supervisor who was actually prepared to help us. The long shot was that we got a decent hotel (without a pool), and we did not have to pay extra for it. (Well, I say that, but I have not had my credit card bill yet). As an apology, we got a 10% off voucher to use, which runs out today, 3 days after getting back from my holiday. This is the final kick in the nuts from one of the worst travel companies I have ever had to deal with. I will never use Hotels.com, Expedia.com, or any of their subsidiaries as long as I live, and I will make sure that none of my friends do either.

We recently booked a hotel through Expedia, specifically the Boulan South Beach, with the understanding that it had a VIP status. However, upon arrival, we were shocked to see the horrific conditions of the lobby and the group of homeless people sleeping outside the main entrance. As we were traveling with young children, aged 10 and 15, we were understandably concerned for their safety.

Inside the hotel, there were around 7-8 guests waiting in line to either check in or check out. One guest, who had been waiting for a long time, was asked to step out of the line and wait for a manager to show up. While we were waiting in line to check in, which took a staggering 37 minutes, the manager came out and started yelling at the customer who had been waiting to see him. The manager was extremely belligerent and vulgar, and the customer was told to leave the hotel immediately or the police would be called. At this point, we decided that the hotel was not safe for us or our children, so we left.

We were fortunate enough to be able to find accommodations at the 1Hotel South Beach, where we paid over $10k for our stay. We had no choice but to pay this amount, as we had not made advance reservations. We were extremely disappointed with the service we received from Expedia and the Boulan South Beach hotel.

We have evidence that negates the deceptive claims made by the hotel and Expedia. Firstly, the hotel claimed that we were a no-show, but we have phone logs that prove we called twice to cancel our reservation. Secondly, Expedia claims that we signed off on their terms and conditions, but nowhere in their terms and conditions does it state that consumers must accept substandard hotels, even if they feel their safety is at risk.

We attempted to resolve this issue with Expedia, spending numerous hours on the phone with their customer service representatives. We were promised a refund and credit to our account, but we never received it. We recommend that others do not use Expedia, as we were extremely disappointed with their service.

In conclusion, we were extremely disappointed with our experience with Expedia and the Boulan South Beach hotel. We do not recommend using Expedia and urge others to be cautious when booking hotels through their website.

I recently had a terrible experience with Expedia and their customer service. I will never use their services again! I shared my story on social media and with my friends and family, and I hope that others will listen and avoid using Expedia as well.

Last December, my family purchased tickets to visit our son who is serving in the US Navy in Japan. Unfortunately, he was kept out at sea and we had to cancel our flights. We requested a refund, but both Expedia and ANA denied our request. Instead, they gave us vouchers to use by September 10th, but we were being charged $120 to rebook EACH ticket. ANA does not have a cancellation policy in effect due to military, which we understood.

However, in March, Covid broke out and countries were locked down. I emailed Expedia again requesting a refund or to have the voucher dates extended, but I received no response. I emailed them again, and finally received a response. They told me that the airline denied my request for a refund due to their policy, and that I could apply the amount of the ticket towards a future flight for the same passenger. However, the airlines required that we travel by September 10th, 2020.

I was shocked by their lack of compassion and understanding during a pandemic. Our son is protecting their waters, and they couldn't even extend the voucher dates out to next year? We are a hard working family and the $5500.00 lost on these tickets will be painful. I would like to know the profits from Expedia and ANA from last year. We cannot even go due to the lock downs! This is crazy and such a greedy move!

After posting about my experience, an Expedia employee reached out to me and told me that the vouchers would be extended through December 19th, 2021 and the voucher fees would be waived. However, when I asked for a confirmation email, the email only explained the voucher fees to be waived. This led to me calling Expedia and speaking to a customer service associate, who sympathized with me, but I'm sure she knows how crooked her company is. She gave me instructions on how to send in the screenshots and emails that show the employee telling me the vouchers would be extended, of which I did immediately. However, I have heard nothing back from them.

In conclusion, I would not recommend using Expedia for any travel needs. Their customer service is terrible and they do not care about their customers during a pandemic. Save yourself the trouble and book elsewhere.

I've been using Expedia for more than 20 years, both for personal and business travel. Overall, I've been satisfied with their service, despite some minor issues here and there. However, my recent experiences have left me extremely disappointed.

Firstly, I booked a hotel for a tenant at Stayable Suites in St. Augustine through Expedia. When the tenant arrived, the hotel staff was incredibly rude and demanded a $100 deposit before allowing them to check-in. Since the tenant didn't have the money, they called me and I called Expedia for help. Unfortunately, after hours of trying, Expedia was unable to assist us, and I had to book them into another hotel.

More recently, I booked a room at TRYP by Wyndham Bogot? Embajada in Bogota, Colombia, but mistakenly booked it for the wrong date. I tried to change the reservation through the online chat, but after several attempts, I was connected to a call center operator in India who told me that my reservation couldn't be changed. When I pointed out that Expedia's website says it's up to the hotel, he said he would call them. However, he came back and said the call wouldn't go through, so he suggested he would send an email and that I should expect a response in 72 hours.

The next day, I tried again on the online chat and got a different person named Zaid. He had no knowledge of my previous conversations or any emails sent to the hotel. I explained the situation again, and he said he would call the hotel. However, he came back and said the calls weren't going through. So, I called the hotel myself and was connected to a reservation specialist without any issues.

I asked Zaid to join the call so that he could hear for himself that there was no problem with the phone lines, but he refused, citing company rules. When I asked for a supervisor, he said there was none available and that he would send an email instead. However, he closed the chat before I could finish and blocked me from using it again. Now, whenever I try to use the chat, I get a message saying that the virtual agent can't help me and that I need to speak to someone else.

Frustrated, I called the hotel directly, and they said they would be happy to change the reservation without penalty, but that it had to be done through Expedia since they paid for it. So, I called Expedia on the phone, but the call wouldn't go through. I called the hotel again, and this time, the agent said she would call me back in an hour. However, I didn't receive a call until the third day.

When I called again, I was connected to an agent who didn't seem to know what was going on, even though I provided the reservation number. I explained my situation and mentioned that I was traveling from airport to airport and didn't have time to deal with this. However, the agent kept talking about penalties, call problems, and emails, and said that it would take another 72 hours for them to respond if she raised the issue again. In the end, I gave up.

I finally called the hotel again and spoke to a gentleman named Julian, who was polite and helpful. He changed my reservation dates without hesitation and sent me a confirmation email. I'm still waiting for a response from Expedia, and I'm extremely disappointed in their service.

It's frustrating that a company like Expedia, which should be a prime example of good business practices, can't seem to get their act together. I tried to post this review on their website, but once I logged in, they wouldn't let me. Overall, I'm extremely disappointed in Expedia's service and would not recommend them to anyone.

I have been trying to cancel a booking on Expedia for weeks now, but nobody from any tier of Expedia has been able to help me. I am beyond dissatisfied with their customer service. I booked a hotel through TripAdvisor and saw that I could get a better price through Expedia. I was confident that the hotel I saw on Expedia was the one I wanted, so I booked a non-refundable rate. However, once I received my receipt, the hotel Expedia booked me for was not the same.

I called Expedia and spoke to an agent who was definitely Indian and explained my situation. I told her that the hotel on Expedia was not the same as the one on TripAdvisor, so they needed to do something on their end since it was their fault. She agreed and seemed to totally understand my disappointment. She called the hotel while we were on the phone to see if she could get it cancelled, but the hotel was closed at the time she called. She said she would email me the next day after calling the hotel.

The next morning, I received an email, but the hotel denied my request to cancel. At this point, I was getting agitated since I had evidence that this was Expedia's fault. I replied to their emails with screenshots of TripAdvisor showing one hotel and a screenshot of the incorrect hotel after clicking on the Expedia link from that hotel. After about two days, I received an email saying that the hotel denied my request once again.

I was determined to speak to somebody to tell me why they denied this request even though I had evidence that this was their fault. Again, I explained the situation to an Indian woman, and at the end of my story, she says, "Okay, so you are calling to cancel your reservation?" I was sure she did not understand English, and to prove I was correct, I asked her, "Why did I say I was cancelling?" She would have been able to understand this since I explained this whole issue to her and she had the emails right in front of her.

She replied with, "Ma'am I see that you have a reservation and you are calling to cancel. I can call the hotel if you like to see if they will cancel your reservation." At this point, I was done. I asked to speak to a supervisor, and luckily, she understood. I spoke to a man named "Kevin" who actually understood the situation. He said he would pass the issue on to his corporate manager. He gave me a reference number and told me that somebody would contact me within three business days.

After spending 30 minutes on the phone, I was sure that the issue would be resolved by the next time I talked. I ended up waiting five business days with no email or phone call from Expedia updating me with this situation. I called Expedia once again and ended up spending an hour on the phone trying to get this issue resolved. I ended up getting transferred to a woman named Jamila from the corporate Expedia office, and she told me to send a copy of my bank statement showing that I had paid from an email she provided. Before I was able to do this, our call was disconnected. I used the email that Jamila provided and gave her the information that I had.

The hotel collects their payment onsite according to Expedia, so no money has been paid. All I want is to cancel the reservation. I have a lot of evidence showing that this is Expedia's mistake. Nobody has ever contacted me, and I want this issue to be resolved. Because of Expedia's mistake, I am stuck with a hotel I don't want, and I have spent countless hours trying to resolve this issue with little success. Today, I tried contacting Expedia through Facebook again with all of my evidence, but nothing can be done. They accepted that it may have been a site error, but they refuse to cancel my reservation. Absolutely F- customer service.

This has been a huge waste of time and energy. I will NEVER buy anything from Expedia again. I have truly thought about suing the company, but it's not worth the $300 they stole from me. Expedia needs to take responsibility for their mistakes and provide better customer service.

I had a really bad experience with Expedia/Trivago (same company) and I would not recommend booking with them. I booked a hotel in Key West for August 7th-8th, 2015 through Trivago. I double-checked the dates several times to make sure I had the right ones. I chose the Eden House hotel and drove four hours from Miami to Key West to check in. When I arrived, the lady at the front desk told me that I was actually booked for August 28th, 2015! She said that this had happened before and that when the hotel is not available, sites like Trivago change the date to one that is available.

Unfortunately, the Eden House was fully booked and there were no other hotels available for less than $350 due to a special festival weekend. We tried about 15 hotels and finally found a motel with a vacancy at 10:30 pm. I tried to call Trivago to get a refund, but I was put on hold and then hung up on. I called the complaints line and got through to someone, but they didn't understand what had happened and just said they could cancel the booking without a fee because I wasn't booked in until the 28th. I asked to speak to a manager, but was put on hold again and eventually hung up after 20 minutes.

We decided to drive back up the keys and try to find a hotel on one of the other islands. I gave up trying to get a refund while in the states, but my mum managed to arrange for someone from Expedia to contact the hotel. Several weeks later, I received an email from Expedia advising me that they had contacted the hotel and that I needed to call them to process the refund. I explained that it would cost me a fortune and that I would like to speak to a manager.

Instead of dealing with one person, I had emails coming through from several different people, one explaining that they needed to contact the hotel before being able to promise a refund. It was clear that no one understood what I was saying and that they were just filling in a template of standard phrases. I felt hopeless and worried that if I did ring this number it would not only cost me a fortune but I would be put through to someone who would tell me something different and that it would never get sorted.

The guy I eventually spoke to was helpful, but he said he needed to contact the hotel. He put me on hold several times and eventually managed to arrange a refund. I asked if there was anyone I could contact to complain as I felt I deserved compensation for the cost of my phone calls and for the hassle it had caused me. He put me through to his supervisor who was useless. By this time I had been on the phone over an hour.

I received my phone bill and the phone call (that was supposed to be "free") cost me over ?60. To top it off, it's been two and a half weeks and the refund still has not come into my account! I am now short of $265 dollars for the hotel and about ?90 through phone calls. If I do not get a response from them after I write I will take court action.

I have looked on the Internet and so many people have had problems with them! One simple message NEVER EVER BOOK WITH EXPEDIA/TRIVAGO.

I ain't recommending Expedia to nobody. We had a whole baseball team and their families (10 families) booked to a resort in Panama City Beach, Florida. Most of them didn't have no problems, but one family arrived and the room was dirty and the beds weren't made. That ain't Expedia's fault, but two families had bugs in their room and the carpet looked like a crime scene. The resort people apologized and tried to find rooms at the same resort or a sister resort, but they had none. That's where Expedia comes in. We told them about the problem and that there were no more rooms to move us to. After a 4-hour phone call and being transferred to who knows how many people, we still had no answer. We had 4 adults, 2 13-year-olds, and an 11-year-old sitting outside in their cars while on hold and no place to go. Finally, we found a resort that had a room and we told the lady from Expedia which resort could accommodate us. She told us that we had to pay her for the room BEFORE she could book it. It's 9 pm and we are sitting in a car with no place to go, so of course, we gave her the credit card number. After she screwed that up a couple of times, we finally had a room for the next night! We told her we still needed a room for the current night. She again put us on hold and came back and said she could get us one smoking room with a king bed... for 7 people. We found two rooms at another hotel and reserved it and started the drive over to the hotel and the lady from Expedia (yes we were still on hold with her) came back on and told us she had the reservations for the next night and NOW she had already booked us two rooms with 2 queen beds as the same resort we would be staying in for the next week. I told her that since she had told us she could only get us one room AND that I told her earlier that we would find our own room, we wouldn't be needing the two rooms for that night. The Expedia lady started crying, and put me on hold AGAIN. I remained calm and checked us into the hotel where my 13-year-old could get a shower, eat and go to bed (in the 3rd hotel we had paid for). The Expedia lady comes back on the phone and tells me that Expedia will have to "eat" the cost of the rooms she reserved for that night since "I wouldn't live up to my word"! At this time we had a hotel and I hung up and we slept. The next day we went to check-in at the new hotel. The reservations were there, kind of. They had us down for only needing one room but the hotel staff quickly fixed that. All is good now, right? WRONG! The hotel asked us for payment! We have paid Expedia for the original resort, we paid them for the second resort, we paid for our own room for one night and now the new resort wanted payment? Come to find out, the Expedia lady called the hotel herself (didn't go through Expedia's reservation department) but didn't give them payment for anything EXCEPT the two rooms she reserved after we had already told her we found our own place. So... another call to Expedia from the hotel lobby. The hotel manager was FANTASTIC. If it wasn't for him, I'm sure we'd have been sleeping with friends for a week. The ONLY way we could get payment for the rooms from Expedia was that the hotel records all incoming calls. The hotel staff found the 2 calls from the Expedia lady (each one was over 30 minutes long). They finally found the part where she gave the "virtual credit card" number. He then used that card number to get payment. He told us that this is normal for Expedia. They don't expect people to stay on the phone for that long (for us we were on the phone for 4.5 hours the first day and 1 hour and 56 minutes the second day). Finally after he got authorization for the rooms, I hung up so who knows how long I'd have been on the phone. Expedia finally did call back and we asked them about refunding the money for the first night (the room with the bugs) and he said he'd have to wait until Monday to see if they could refund it. Guess what, it's Sunday now. Almost a week later and no call about any of this. This company has operators all over the world. They put you on hold, switch you to as many people as they can only to get you to hang up. I can assure you that I will NEVER use Expedia again nor will the other members of my family or the other families on our ball team (and we travel a lot for tournaments). This was over 6 hours of time of our vacation with us, and our children worried that we may not find a place to stay. We wasn't able to stay with the rest of the team, which we realize that Expedia isn't responsible for the cleanliness of the properties but they are the money people! Trust me, our money will go to a much better place than Expedia on future trips.

Me and my husband decided to celebrate our 5th anniversary and my upcoming 30th birthday with a trip during my Spring Break. As a meticulous and type A person, I researched for months to find the perfect all-inclusive package that fit our budget, included flights, meals, drinks, and a Caribbean beach with blue water. After speaking with a travel agent and researching on many sites, we decided on a trip on Expedia featured as one of their 24-hour Unreal Deals. Casa de Campo in La Romana, Dominican Republic popped up at the top of our all-inclusive packages search.

Excited about our trip, we arrived at the hotel on Sunday, March 26, around 3:00pm. However, we were surprised to find out that we did not have an all-inclusive package with meals and drinks. We immediately called Expedia to resolve the issue, but it was a long and frustrating process. We were on hold for about 10 minutes, spoke to an associate and explained the issue, and were put on hold again. We spoke to a supervisor and re-explained the issue. Then hold again. And so this went on for HOURS as we went from one representative to the next, moving up the chain of command until we spoke to a corporate manager a few hours later. By then, it was too late in the day for her to speak with the reservations department of the hotel. She told us she would see to our issue personally the following day when she went to work.

We had to cancel our excursion to offset the cost and were disappointed that we wouldn't get to see the monkeys. This was booked through Expedia as well, and getting through to whom we needed via Expedia for that was also difficult and included more transfers and holding time. By the time we were done, we had spent $120 in phone calls.

We finally had the corporate manager on the phone the next day, but she was unable to help us. We were exhausted, downtrodden, and starving. All we had done since arriving was sit on the phone, unpack in our room, and worry. Our entire first half day wasted. We were finally able to go to dinner around 9:00pm. We looked forward to hearing from the corporate manager the next day in hopes of getting the issue resolved. In the meantime, we paid for our food and drinks out of pocket.

Despite all of that, the hotel and property is absolutely breathtakingly spectacular and the staff was very sympathetic to our issue. The hotel staff went above and beyond to make our stay comfortable and enjoyable. We enthusiastically recommend this property to everyone! In addition to the hotel rooms, there are villas and other room options. And the food? To die for.

However, we warn you about using Expedia to book your trips. We hope that no one, ever, has to experience what we did. And if you do choose to use them, call before you book to clarify that you are purchasing exactly what you think you are. We urge you to share our story with anyone you know who travels.

Expedia.ca is a website that I have used before and I gotta say, it's pretty good. I booked a trip to Hawaii in May 2015 for the first two weeks of December 2015. But let me tell you, when I was booking my trip, I was automatically charged for travel insurance. I mean, come on, I didn't even have a choice! But little did I know, I would need it. In November 2015, I lost my job and had to cancel my trip. So, I went through the travel insurance to claim my fees. But let me tell you, it was a hassle.

First of all, the travel insurance company is located in the United States. I mean, this is a Canadian website, right? And to make matters worse, it took forever and a day for regular mail to get there and back. I waited a whole month before I decided to email them to ask when I could expect to hear from them. And guess what? They suddenly decided they needed further information about the length of my employment. They wanted a letterhead from my former employer. But sorry, it doesn't work that way in Canada. Our Record of Employment is filed electronically with the government once severance pay is gone.

So, I had to wait another couple of months to get my ROE and mail it in, explaining how things work in Canada. Finally, I received an email from them saying that I'm getting a refund and my cheque is in the mail. But wait, why isn't it being sent by registered mail or courier to ensure that I get it? Five weeks later and I still haven't received my cheque. I emailed them about it, explaining my frustration of waiting five months and still no refund. And all they said was that they could put a stop payment on the first cheque and throw another one into the regular mail. Are you kidding me? No registered mail or courier to ensure that I receive it in a reasonable time? Just another cheque to blindly throw into the regular mail and hope that somehow this time I actually get it?

I've heard that the definition of insanity is doing the same thing over and over again, hoping to achieve different results. And that's exactly what I feel like I'm doing. I've filed a complaint with BBB and I hope I can get some results with them.

If you're looking for a good deal on travel, Expedia CA might be worth checking out. However, be warned that if you run into any issues, their customer support might not be very helpful.

I made the mistake of purchasing a couple of plane tickets through Expedia that I needed to change. When I contacted the airline, they told me that they could refund the tickets or make the changes I needed. However, because I had purchased the tickets through Expedia, I had to contact them instead.

According to Expedia's policy, they don't charge any fees for changes to tickets and defer to the airline's policy. So I called their support line and explained the situation. They put me on hold while they tried to contact the airline, but after a while, they told me that the airline wasn't answering the phone.

They said that "offline support" would take over and that I should expect to hear back from them within 24 hours. However, I never heard back from them. I sent a couple more messages requesting an update and support, but I never got a response.

I even submitted a form to escalate the issue, but according to their site, they would review it and contact me within 72 hours. Again, I never heard back from anyone at Expedia.

In the end, we had to buy new tickets directly from another airline and leave the Expedia tickets unused. It was a complete waste of money.

If you can avoid it, I would recommend not using Expedia. It might take a bit more work to research and book directly with airlines and hotels, but it's worth it for the better customer service. Expedia not only failed to help us, but they completely disregarded their own policies.

There's no excuse for that kind of treatment of customers.

I booked my daughter and cat a room because her heat was out at her house and it was 44 degrees. I searched for pet friendly booked the room and took my daughters things in. While at the grocery store my daughter calls to say we have to leave no cats allowed. Why does it say pet friendly if it’s dogs only. It’s misleading and I want my 200.00 back due ti the misrepresentation.

Laura the motel manager is not a really good at anything when it comes to her job she is very nosey and likes to get into the guests personal life way to much she and her husband need to go I'm personally don't know john to well but when it was him and the other staff that was there more friendly and was there for are every need,Laura also has a very bad hygiene issue and I first hand no this is very very true she is very prejudice and her husband started to go after a black American male that was staying there with a knife so uncalled for the man went to jail and Laura's husband got a court date indeed neither one of them should be working or living there and FBI is looking into them also

I read a LinkedIn article and found some phone number for Expedia... I called to this number +[protected] via https://www.linkedin.com/pulse/how-do-i-talk-live-person-expedia-ranjan-jha post.

They took my money for hotel booking 1600 USD.

Please take action against it as soon as possible. Below I am attaching the some Screen shots, how the scams are spreading.

Booked with Expedia for an all-inclusive, right after booking, we noted that the dates were off (by one day). We immediately called in, noting that we wanted to move the dates forward one day, or cancel. At the same time, once booked online, the Expedia website offered a full refund via a button - with no caveats or exclusions. We decided to use that instead and clicked on it. This provided only half a refund. Now, trying to resolve is useless. Expedia uses a CRM system that sends our question to a front line minimum wage employee, whose performance is based on 'time to respond', and not on whether the issue was resolved. In addition, your reply to that response does not go back to the same person. As such, they keep providing a cookie-cutter response, and it never gets resolved. We have filed a complaint with our Consumer Protection Agency, and will look to garner support for a class action lawsuit. If interested, email [protected]@GMAIL.COM

Booked a room o

In jacksonville florida for me and my granddaughter for dec 1-3, two days later the soccer coach was fired and all camps were cancled. Also purchased your worthless trip insurance and got refused refund im in the process of filing a claim with texas board of insurance and better business beaure and I am also going on face book and x and all social media groups

I rented a car from den to syr for 12 days from dollar through expedia. I compared prices via booking directly and they were only a few dollars different, so I went with expedia. I prepaid all except the $811 fee for dropping off at a different airport. When I went to rent there were hundreds of dollars in taxes/fees extra $1222 vs $811 to be paid at the counter on top of the $1326 I already paid expedia. My receipt from expedia clearly states, "the total price includes all mandatory taxes and fees." when I contacted expedia I was told they charge their own extra taxes. Why would I have even booked through them if the dollar site was offering the rental for the same price?>now I paid $400 extra for nothing.. We just retired and plan to travel more often... I feel we were misled and robbed. I would have booked through dollar directly if I knew I was paying taxes twice.

On August 1, 2023, I booked a room at the Holiday Inn Peterborough for four nights to attend a Celebration of Life. I cancelled the room on August 3 because I was advised that the Holiday Inn Peterborough offered a block of rooms to family travellers. Expedia.ca confirmed by email that there would be no refund. I have lost $909.21, which is a substantial loss considering I cancelled three days later. I contacted Expedia.ca via CHAT, and the individual advised that it would be up to the hotel to honour the refund or provide a waiver. I met with the Manager of the Holiday Inn Peterborough when I was there, who advised and showed me that they had received no payment from Expedia.ca, only a cancellation. This is very wrong and poor customer service from Expedia.ca. There must be a way for individuals to be able to cancel when circumstances change.

I received a credit from expedia in the amount of $315.10 for changing my return flight to later date flying on American Airlines... 7 months later, I called expedia to book another flight using the credit issued by expedia, the price of the booking was $417.56 for me (one person) When they applied the credit of $315.10 that left a balance of $102.46 that I needed to pay in order to book the flight. I asked the expedia agent to hold for a second while I check something... I got onto American Airlines website and typed the same booking just to see what I was saving. American Airlines final price was $257.81 (Seattle to Las Vegas, round trip)... I asked the agent why I was being charged more than the actual Airline when they advertise the lowest price?... The foreign speaking agent could not explain the reason. This is very frustrating... I will NEVER use expedia again... screw them, I took a $315.10 loss

Lessen to all: always trust... BUT VERIFY!

I was unknowingly diverted to an Expedia site to make reservations at the Omni Hotel in Atlanta. I received the reservation details and everything seemed legit. When I wanted to change from a King size bed to two double beds, the hotel directed me to Expedia (didn't know). Expedia said only the hotel could change the room config and I had to call them. (Why's that?) Call the hotel again, they say I have to work through Expedia for room change. (Why's that?) Expedia says they can't do anything and I'd have to cancel the reservation. I cancel the reservation, try to make a new one. Hotel hits me with $282.73 for cancellation within 7 days. (Why's that?). Expedia says the travel insurance I bought to protect the trip doesn't cover it (because someone in my family didn't die...) No relief from any of the parties and no customer service from OMNI or from Expedia other than a cheap hustle...

I will never use Expedia again. I intend to file with the BOLI and give such bad reviews and talk crap about Expedia.

No place to add a pet to the flight, which needs to be done straight away, but there's no one to speak to at Expedia. You don't hire people just computers. Your instructions are to call the airlines, but the airlines don't give a DAMN about the customer either. This country is nothing but a [censored]. Companies take our money but there's no customer service. No one answers the phone, you just go around in circles or rerouted to India where the customer has to deal with thick headed people with bad accents. I'm done with you. How do I cancel my flight with this horrible company: [protected].

I had to cancel a flight due to a family emergency. I paid insurance and carry on, bag for my cousin to come visit, and my dad went to the ER and is passing aways he will be transferred into Hospice a Veteran and outstanding parent and partner and Citizen. Expedia cancelled everything but their new wonky third party insurance and now won't give me a refund with jumping through hoops at a crisis point. Really disgusting won't be using Expedia ever again!

I booked through Expedia for Oct 15-17/2023 for Western Hotel and Executive Suites in Guelph. I specifically asked for a disability room and no stairs because of my mom's medical condition. When I called morning of Oct 15 to confirm, they said we were booked on the second floor and there was no elevator. So I had to cancel and you would not refund me when it was not my fault. I am not impressed. You charged me for two nights. It should have been only the one night and actually no charges. What a disgrace. I will not use Expedia in the future and will let others know of the poor treatment.

I booked a flight with Expedia and spoke to 2 different agents who confirmed that if I cancelled the flights, I would only be charged the taxes of the flights. Once I called to cancel, they all of a sudden decided to tell me I would also be charged the extra $800+ for the seats I booked despite the 2 other agents not telling me this. When I called to complain about this since I should not have to pay more than what was told to me, 2 different supervisors said they would resolve this within 24 hours and call me back. Both times they did not do this despite a "full investigation" being done. Nobody has resolved this for me, its been a week now and realistically all they have to do is listen to the call recording to see I was not told the correct information. Customer service for Expedia is absolutely horrible. Management teams need to have a direct line to resolve issues like this since agents and supervisors clearly don't have the capacity too.

I had a booking with booking.com.from the 5th of September to the 11th of September in Broadbeach. The accommodation was unacceptable. We left.

The manager of the hotel has refunded the money to Expedia .Expedia says they have refunded the money to Bookin.com.Booking.com says I need to get in touch with Expedia.

I don't know what has happened to my refund, but I would like it deposited back into my account.

Please this is urgent.

I have spoken to James Hosking at Expedia who says the matter has been escalated but still no resolution.