Hobby Lobby Stores reviews and complaints 1
View all 270 complaintsHobby Lobby Stores - Customer service/cashier
I invited the Hobby Lobby in Brookfield, WI last night at 7:30 PM (4/20/21) Things were fine until I attempted to use my husband's employee discount. I was told they are "cracking down" and if the employee isn't with you, you can't use the discount. The "crack down" must be new because the night before at the West Allis store I didn't have any trouble at all. The manager was called and I was eventually given the discount. I left irritated and full of questions. I've shopped all over WI. Not a problem. I've shopped in different states not an issue. So why did this one cashier(Jessica E) have a problem with a 15% discount on a sticker book that cost less than 10.00? If my husband is at work, like he's scheduled to be, I can't use the discount at another store without him? Since when? When asked who, where, and what position, which I can easily answer, what is the issue? There was a mention of showing DL. The fact that his number is written down on a business card apparently is alarming and triggered the "crack down". The experience was disappointing. Hobby Lobby is usually so much fun, beautiful, and a welcomed escape from some of the bigger harsher realities of everyday life. I've decided to stay away from this store and to just go to the Wauwatosa and West Allis stores instead they are actually newer, nicer, cleaner, more organized and friendlier. Interesting experience and attitude. Hobby Lobby obviously needed to be protected from me.
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