Hobby Lobby Stores
Reviews and Complaints

As someone who loves crafting and DIY projects, my recent experiences with Hobby Lobby have been quite mixed. While I appreciate the wide selection of products they offer, I have encountered some issues with their customer service and pricing. On one hand, I found everything I needed for my projects and was inspired by their decor items. However, on another visit, I faced discrepancies at the checkout where items were not on sale as marked. This left me feeling disappointed and hesitant to return. Despite these challenges, I must acknowledge the helpful staff like Jackie, who went above and beyond to assist me. It's clear that Hobby Lobby has its strengths and weaknesses, making it a store worth exploring cautiously for your crafting needs.

Love Hobby Lobby but was told today they no longer carry Jesus Loves Me Ribbon but they had plenty of Rainbow Ribbon. Very disappointed. Amazon carries it, so I will just shop there for all my needs.

Michelle from the Sioux falls, SD store went over and above to assist in getting a canvas print. She tracked the shipment and notified me upon its status per store arrival of order. She went over and above in her communications!

Love the store Hobby Lobby. I'll take it over JoAnn's any day. Customer service is hit or miss. When diving heavily into a craft I noticed they do not have more than the basics for the project you are working on. If you want to dive into it seriously then you need to find stores or websites that go a little more in depth. The 40% off coupon is wonderful but they do so many sales it's occasionally difficult to use. I wish they would open a few more stores in WA state. After several years I'm excited that they finally came to the east side. I can visit them monthly now instead of twice a year with an couple hour drive.

Building a Dollhouse Miniature for wife. Need to start the wiring for the house. Reseached wire kits on-line and Hobby Lobby pops up with a kit. Their website show it for $49.99 for a Cir-Kit Concepts kit (SKU: 396549) for $49.99. Directly above the kit picture and SKU is a coupon link, which shows the 40% off coupon. Great!
The store is only a few miles away, so we go. One kit left, same kit, same packaging, same SKU, but the price on the white label is $69.99. Go to the register and ask the cashier about the price difference, cashier calls over someone for approval. They said they would honor the $49.99 on-line, but I can't use the coupon. I show her the coupon link on their website for the item. Can't do it.
We ask for a manager, so Steve, Asst Manager (name tag) shows up. We have the same discussion again with him. Tell him I'm gong to contact their corporate office and I ask for his name, says he can't give out his last name. Now he says this kit is a "YOUR PRICE" and I can't use the 40% off coupon. Their is no "YOUR PRICE" sticker on the package. He says that it's the stores fault but I can have it at the YOUR PRICE of $49.99 (off the website) which means I can't use the coupon, even the website shows the coupon link, and even though it's not labeled an YOUR PRICE, or, I can have it at the $69.99 price and get the 40% OFF.
Now there is a line of 10-12 people behind us and one register open (like normal).
Now the cashier starts to get in on the conversation, being combative and rude to both us. When asked, he says his name "Samon", but he has no name tag so so don't know if he was lying to me or not. Asst Manager said nothing.
I told him he should not be arguing with customers.
By the way, our receipt shows cashier says "S-541 R-1 T-9252 ANTHONY M SALE"
Again, Steve says nothing to the kid after 3-4 combative statements for "SAMON". So Steve admits he, the manager messed up with the pricing labels, and his employees can argue with customers and he doesn't have the skill set to control his employees in front of 15-20 customers. Nice!
I needed the kit, so I bought it at $69.99 and got the 40% off.
They need to go to church more and practice what they preach.

NOTE: copy of this review will be posted on other reviews.

Let me preface this whole email by saying that my wife and I LOVE hobby lobby. We walk into a store at least once a week, even if it's just to look.
Today, actually 20 minutes ago, my wife went to purchase a fall decoration. We went specifically for a certain type of decoration and the one she found was the closest that came to what she wanted. While contemplating purchasing this item my wife notice the not so perfect craftsmanship on it. Glue was hanging off of it and smeared across some of the decoration. As well as the top of a pumpkin was coming loose. Even still my wife still wanted it. When we came to the cashier, Dillon, who could have cared less if he helped us or not, very inattentive and careless, my wife asked if there was anything that could be done about the less than satisfactory craftsmanship. Dillon waved down Trish, a manager, to which Trish said there was nothing she could do and that we "can take it home and just snip it off." I was taken aback by this comment. I shouldn't have to take "art" home and have to fix it. So after telling us she couldn't do anything for us, without saying sorry about the terrible work or any kind of sympathy for the situation, my wife still purchased this piece of work. On the drive back home my wife noticed more small details that made this piece not worth the money we paid. So we headed back to Hobby Lobby to return it. Personally I have a small temper but I held myself together and I wasn't going to say a word because it wasn't worth it to the cashier who knew nothing of the situation. THEN. Trish was called over to complete the refund. After she inputs her numbers or whatever she picks up the piece and proceeds to tell the cashier "the lady that bought this was complaining about the glue", saying it very patronizing and with an attitude. I opened my mouth and showed her about 4 other things wrong with it, to which Trish responded with silence. No sorry, no empathy for it being a bad piece of work, NOTHING. I told her "thanks for being empathetic to the situation, I really appreciate it". Simultaneously the cashier is handing me the refund money and I start to head out the door and Trish makes it a point to say with an attitude and rudeness in her voice telling me to "have a nice day". I work in a profession where customer service is vital to my operations. And how she spoke to myself, and how she handled the situation was absolutely atrocious. Not sure how exactly she became a manger but something needs to be looked into at the Hobby Lobby on Old St. Augustine Rd in Jacksonville Florida. Never going to that location again and it will be a while before I go back to any Hobby Lobby. Terrible experience, and at the hands of a "manager" none the less. Being in customer service I know that it's almost a 100% guarantee that nothing will come of this review and life will go on as normal. I just hope Hobby Lobby steps their standards up as far as management goes.

We understand it was busy we waited in like over 30 minutes and it’s fine but once we got to the cashier and had a question she was very rude we asked how long the sales where going for and she said idk when ever we run out. I asked if the discount comes out automatically she didn’t even want to give me the time of day. It was just rude rude will not be visiting this store ever again. The cashiers name is Kimberly C

I came to store to return some damaged items unfortunately I lost my receipt and the lady immediately mentioned they had cameras. I didn't appreciate the way she addressed the issue. She also did not listen to what I was trying to do which was return items and get something else. When I went to pay for my new items she made a big fuss about me paying with a large bill.

Employee name was donalyn

I ordered the pictured tin w/ batman & robin & they send me a logo box! I had to pay $9 return postage on a $10 item. I LOST $9 on that transaction. Then to get the box I wanted w/ superheroes, they ask me to pay an additonal $9 shipping. Talk about a RIPOFF! How about making it right for me! "Michael's" here I come! Forget about Hobby Lobby! They dont' treat customers well~~~~~~~

email me : [protected]@yahoo.com

I was treated so bad today by an employee in your Mobile, Alabama Hobby lobby store 7765 Airport Blvd Suite 401, Mobile Alabama #285. This employee Fermin loud talked me and embarrassed me in front of others customer's. Because an employee helped me found an item she told me it was on sale when I got to the register it was totally different. He called for the employee then said she didn't tell me that. Also he asked for you want it or not. I said not. But I purchased my other items. Fermin was, Nasty, Rude and disrespectful to me. I will not shop there in my future. Also I contacted Family and friends to make sure they want shop there too.