Kwik Trip reviews and complaints 1
View all 159 complaintsKwik Trip - employee's response to my request
July 5, 2019 the one day only sale, buy 2 turnovers and get 10 cents fuel discount. Store at intersection of Oxford and Madison, eau Claire, Wisconsin 4:15 p.m. There were no turnovers in the donut case or anywhere else. When i asked when there would be more available, Kaylee looked at me and said, tomorrow." She did not smile, she did not apologize, she looked at me dead pan. It was very busy, but there were over a half dozen employees there. I said, "when it's a one day only sale to buy 2 and get a10 cents gas discount? Kaylee said someone can make them but you have to wait, still unsmiling. I said i would be glad to wait. Hanna walked from behind the counter and spoke pleasantly she would go make them. A large young man behind the counter smiled and said, they will be out in just a few minutes. True to their word, they came out in a few minutes. They were delicious.
Maybe kaylee is having a bad day. However, she is in a job where customers look forward to being treated courteously by people who smile and look happy to help. Even when they're having a bad day. If they can't do that then they should stay out of sight until they can.
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