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CB Beauty and Well-being Sun Tan City 7327 W Towne Way, Madison, WI, 53719, US
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Sun Tan City
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Sun Tan City company logo

Sun Tan City

7327 W Towne Way, Madison, WI, 53719, US
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1 complaint
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Working hours
Mon
8:00 am - 9:00 pm
Tue
8:00 am - 9:00 pm
Wed
8:00 am - 9:00 pm
Thu
8:00 am - 9:00 pm
Fri
8:00 am - 8:00 pm
Sat
8:00 am - 6:00 pm
Sun
9:00 am - 6:00 pm
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1:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sun Tan City - Service, refund

I joined Sun Tan City and they said/explained to me that I could cancel and I would not be charged. I called to cancel on the appropriate date. I also asked if they could notate it in their computer, which for some unknown reason, they could not. I called to cancel and they told me I need to come in. I had moved out of state and not able to come in.

Aafter checking my bank account. They charged me after I told them I had moved out of state. Horrible, horrible customer service at their corporate office. I need a refund of $76.99.

Desired outcome: Refund

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Chickenrancher
Mooresville, Indiana, US
May 05, 2021 10:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

When I signed up I told them I only wanted a 30 day membership. They would only take my debit card and said I would have to cancel. I called to cancel due to being out of town and they hit my checking account for an additional 60 dollars. I will never use them again and suggest you don’t either. Mooresville IN

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