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CB Glasses and Lenses Visionworks of America 2500 N Mayfair Rd, Milwaukee, WI, 53226, US
Visionworks of America company logo
Visionworks of America
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Visionworks of America company logo

Visionworks of America

2500 N Mayfair Rd, Milwaukee, WI, 53226, US
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1 complaint
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Phone number
Working hours
Mon
10:00 am - 7:00 pm
Tue
10:00 am - 7:00 pm
Wed
10:00 am - 7:00 pm
Thu
10:00 am - 7:00 pm
Fri
9:00 am - 7:00 pm
Sat
9:00 am - 7:00 pm
Sun
11:00 am - 4:00 pm
ComplaintsBoard
Y
8:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Visionworks of America has left an official reply on this complaint.

Visionworks of America - Eye appointment

Scheduled an appointment for 6/17/23 only to find out their system was down upon my arrival and they indicated they tried calling me to reschedule. I rescheduled for 6/24/23 @ 5:20pm. I arrived at 5:25 they told me it was a 5 minute grace period and they couldn't see me and I would need to reschedule. The manager was very rude when I told her how is there a 5 minute grace period and it's not honored. I felt she did not want to service me and I told her what she was doing was not right. I was never sent any correspondence indicating a 5 minute grace period in the first place. I just felt as a manager she didn't try her best to help me. I've been a customer for over 5 years when they took over stein optical. Professionally they do not put customers first.

Desired outcome: To at least honor their 5 minute grace period and handle all customers in a professional and caring manner.

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