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Visionworks of America
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2.2 11 Reviews 141 Complaints
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Visionworks of America Reviews 152

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12:00 am EDT

Visionworks of America Mixed Experiences with Visionworks

As someone who has visited Visionworks multiple times, I have had a mix of experiences with their services. While some staff members were friendly and provided excellent assistance, there were instances where mistakes were made that led to dissatisfaction. One particular incident involved a miscommunication regarding lens preferences, resulting in glasses that were not up to standard. Despite positive interactions with certain employees, the overall consistency and quality of service at Visionworks seem to vary. It's essential for potential customers to be cautious and clear about their expectations when engaging with this establishment.

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9:51 am EDT
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Visionworks of America Fantastic results!

I just picked up my glasses from Visionworks in Lancaster, PA. The service was really nice except for maybe one person who was a little snippy, but most of the staff were very friendly and helpful. I love my new glasses, they are so much nicer than my old pair. I can see so clearly. Thank you, Visionworks!

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8:44 am EDT
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Visionworks of America Organized professional and honest

I walked in there with a broken pair of glasses hoping to buy a new frame from there.
They pointed out that there was no need and they fixed my frame free of charge. Worth mentioning is that I did not buy my frame from them. I am just a tourist from canada!
The Lady that helped me there was called Tina Long. Thank you Vision works, Thank you Tina!

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  1. Pros
    1. Wide frame selection
    2. Comprehensive eye exams
    3. Frequent discount offers
    4. Online & in-store shopping
    5. Advanced lens technology
  1. Cons
    1. Limited Brand Selection
    2. Higher Price Points Than Online Retailers
    3. Inconsistent In-store Experience
    4. Less Competitive Warranty Policies
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Visionworks of America Excellent customer service

After having a very bad experience with the Towson Town Mall location, I took my business to the White Marsh location and had a wonderful experience! Glen greeted me right away and took care of me from start to finish. He was very pleasant and knowledgeable to work with. I highly recommend you going to the White Marsh location. You won't regret it!

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Visionworks of America Cared for me for free

We were traveling 2000 miles from home and my glasses fell apart. I went to a Visionworks in downtown Minneapolis. Even though I've never been a customer of any Visionworks anywhere, and the glasses were not their product, they promptly fixed my glasses for free, with a smile and friendly attitude. I will definitely consider them for future business.

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Visionworks of America Never again

Had new glasses made a month ago and accidentally broke the arm.brought it back and was told that they will charge to fix it.I was livid.when he suggested I should go to another repair shop and bcoz I needed it I was charged $45. Found out new prescription glasses at Walmart was $99 and this glasses got doesn't cannot be use on my computer.they are scamming you with your insurance..

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Visionworks of America I can see

First I want to say the Everett location is awesome. Detailed eye exam. The doctor was very thorough. The manager and staff were super friendly and helpful. Since cvd lockdowns I had missed getting eyes checked in a while. Finally I can see and feel more confident. Ended up with progressives and they are much better than the ones made years ago. They have great sales and return policy do I didn't feel worried if I needed to change anything. Thank you Everett Visionworks!

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Visionworks of America Excellent customer service

Visionworks in bartonsville pa off of exit 302 on 80west. I had an excellent service. U have lost my glasses after two weeks of having it. Tammy was very ephathic and professional. She really listen to my needs and went Over and beyond to accommodate me with another pair of glasses. Since my insurance did not have a replacement benefit Tammy assist me with getting me much needed glasses. The staff was very forth coming at this location. Everytime I call, they are very helpful and made me feel very valued. I bought my replacement glasses JULY 26,2021. I recommend my sister to go there and I will be bringing her soon.

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Visionworks of America 5 stars only for technician Robert Gardner

Robert Gardner is professional, patient, helpful, and he is the reason I keep coming back to store #1204 in Smithtown New York. However the customer service trying to call the store or even go online and chat is terrible! If it wasn't for the technician Robert Gardner, I would never come back to the store, he is the only reason I keep purchasing my glasses at VisionWorks. So my review is mixed, it's great for the person working there and helping the customers, but it's absolutely poor for the customer service online and over the phone. You cannot get through and if he ever leaves the store, I will not be coming back.

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1:10 pm EDT

Visionworks of America Be on Time

What a joke? My husband took a day off of work to make an appointment for an eye exam and glasses. His appointment was 11:40 a.m. Unfortunately he was held up in traffic and didn’t get to his appointment until 11:50 a.m. Nothing you can do about traffic. They wouldn’t see him for his appointment because after 10 minutes they automatically cancel your appointment.There is no verbiage or signs saying that anywhere. You have got to be kidding me. Beware if your late.

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12:15 pm EDT
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Visionworks of America Greed

I have been visiting this location for years. I take my entire family in for our annual eye exam and order our glasses online through another retailer. Vision works (along with so many others) are at least five times more expensive than online. I have been doing this for so long that I am aware that I need our pupillary distance. My daughter and I were seen three weeks ago and the Dr provided it. My son was seen over the weekend and now they are refusing to give me the distance. I cannot believe that Vision works would risk my twelve year old's eye health for profit! They are aware that we are buying glasses elsewhere and would rather lose customers instead of providing needed information. It is a shame but I am leaving this practice due their greed.

Recommendation: Not recommended

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Visionworks of America Complaints 141

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12:28 pm EDT

Visionworks of America Incorrect Billing

Visionworks has knowingly been going against their contracts while being credentialed with insurance companies and charging customers prior to billing the insurance company for services and glasses. Once this takes place they will not reimburse the money that was overpaid by the customer. This has happened to me a few different times. My insurance company is now 100% involved with assisting me to get an answer as to why this is happening with no avail. We will no longer be going to visionworks from here on out as they do not seem to want a solution to the problem.

Claimed loss: $600

Desired outcome: Reimbursement for my overpayments based on the EOB's that have been provided and conversations that have been had with me and the insurance company for the last year.

Confidential Information Hidden: This section contains confidential information visible to verified Visionworks of America representatives only. If you are affiliated with Visionworks of America, please claim your business to access these details.

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8:50 am EDT
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Visionworks of America Rhode Island site

Today was the last straw experience with this place and the staff. My journey at this place started approximately 5 years ago. I went in for a routine eye exam and needed glasses for an astigmatism. This visit (approx 5 yrs ago) seemed to go well, the Dr. was fine but the support staff was absolutely atrocious. The female front desk staff had ZERO customer service skills and the most unfriendly staff I've ever encountered especially for a medical office. The female staff are the same staff to date with some additions in support staff. I pick out my glasses (2 pair) and pay close to $1000 for them to include progressive lenses. I get a call a few weeks later that they're ready so I pick them up. I try them on in office and I immediately can't see anything. The female staff simply say well they're progressives it takes a bit getting used too. Ok, I thought, let me give them a try. Well fast forward a couple years in and I'm STILL not used to them. I'm dizzy, migraines that I never had before, nauseous etc. I decided to give up on the glasses and just used a very old pair from 10 years prior and seemed to see better with those. Fast forward about another year and I return to vision works. This new Dr is there who is fabulous and the same rude staff as always. (At this point I've had family and friends go to other places citing the same issues as I have in service.) I tell this new Dr that the old prescription I purchased there was not good and I never could see with them and never got used to them as the staff continued to brush off my concerns over the period of approximately 2 years. The Dr said ok let's start from the beginning and do a comprehensive exam. I told her I had astigmatism and she confirmed that. When we went into the room for vision tests I pulled out the glasses I purchased there and she put them under her machine to see the strength. She looked a bit baffled and said wow this is not the right prescription at all and it's going the completely opposite direction you poor thing how did you even see. I said I couldn't that's the problem. So, all that time I'm wearing the WRONG prescription given to me by visionworks. Well, mistakes happen right? So I thought until they gave me the wrong prescription TWO more times and along with some other reviewers having the same issues, I've concluded that the staff (ancillary not the Dr.) are not only RUDE but INCOMPETENT! People spend (I know I have) hundreds and thousands of dollars at this place. I get a new (the CORRECT ONE) eyeglasses prescription pick out two pair pay for them and get them. They're WONDERFUL I can actually see now! I'm so excited I keep overlooking the absolute atrocious customer service and return to try contacts for the first time.
This started about 8 months ago. The contact journey. Sooooo, my first set of trials come in. The rude (female) staff call and say I need to schedule an hour for the first time contact teaching. I said ok. I said I work late and the place is more than 30 min drive for me so I need to have a Saturday appointment. The lady who does the contact training says "welp it's gonna have to be this Saturday then cuz I'm going on vacation." I take the appt. This lady was so unsanitary she took my contacts in her BARE hand and while trying to show me she touches her OWN eye then touches my contacts. They've since dispensed two wrong contacts to me and I'm close to 8 months into this contact journey now stuck at this place. Today they tried to tell me I was wrong that the contacts were the right ones. This place is absolutely atrocious.The time, money, and gas spent to be treated poorly and have incompetent care is unacceptable.

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7:39 am EDT
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Visionworks of America Horrible customer service

Never I mean I've never been treated so terrible in my entire life! I HAD AN ORIGINAL APPOINTMENT SCHEDULED FOR SATURDAY AT 12-30AM WAS CALLED TO RESCHEDULE MY APPOINTMENT AS THERE WAS NOT GOING TO BE A DOCTOR IN OFFICE AT THAT TIME. Okay fine I rescheduled FOR 10:30 am instead but then realized that time was not going to work for me as I work! I therefore, rescheduled for Friday at 2:30pm.
So yes I had that appointment today and walked in literally 2:31 of which my appointment was at 2:30. Women was on the phone and yes she did look me. I only waited less than 4 minutes to be exact which was perfect, so I thought!
Women/worker #1 hung up and walked over by me from the desk then approaches me by me the asked for my name. I responded and advised her my appointment is at 2:30 then we walked over to that desk! Okay, everything was okay I thought good! Nope not until she looked me up and said your appointment was at 2:30 I said yes that's correct. Walked up over to the front counter her partner (worker #2) in crime walked over and 1st worker shouted she's FIVE MINUTES LATE. I didn't catch on at first but then I heard her repeat it to worker #2! Then I felt something strange and I responded no I was here it is only 2:35 right NOW! Why are you saying I'm five minutes late of which I still did not understand what the HELL
WAS GOING ON! Worker #2 said "wait hold on are doing this or not"? As It was some kind of cat fight. That made me upset cause by that time worker #1 kept repeating herself. So I kept defending myself with out having the slightest clue what the hell was happening! I'm only here for eye exam to purchase glasses not here for handouts! She the. Said her insurance is not even in the system! She then asked "mam what is your insurance" I responded! Meanwhile there was an African American man of he literally was there after me was kindly welcomed to the back! By this time I was like what is
She talking about!? What in the world is going on? What the HELL? They walk away a few feet and we're discussing something. I was like okay and asked is there an issue or shall I leave? Cause by this time I was feeling discriminated! Yes discriminated! I called my husband of which he was going to stay in the car to wait for me and told him what was going on! The phone call to him was made at exactly at 2:36! I then walked out to the car of which was in front of the store! Gave him a mask from inside and asked him to witness what I was experiencing. I just couldn't believe there was an issue! Had absolutely no clue! We both walk back in and now there's worker #3 in front with a cheery smile and said how can I help you? Okay thought the situation was going to get UN-Weird and soo much better! But Nope my husband then began saying my wife is here for her appointment not sure what's going on her appointment was scheduled for 2:30 and don't know what the issue is. She responded by saying I just got here and I feel like I just walked into a BOMB! What the hell? What bomb I did not infuse no stupid BOMB ANYWHERE! I kept telling my husband I don't want to be here! I felt very stupid and was not going to stay at a facility, that I will be paying for my purchase not getting it for free to feeling completely discriminated! My husband as professional and courteous as he is gave worker #3 our insurance card. And she advised him they couldn't take care of me cause there's a 5 minute widow for LATE ARRIVALS! Wow so that's the problem I then responded? She then said you cannot be seen and that's why you are late! I said "what" she then asked me what time did you arrive I said wait apparently and according to worker #1 and #2 I arrived at 2:35. I said don't you have cameras and why the heck she was on the phone and tried explaining worker #3 as unprofessional as she was too responded see that's why you cannot be seen!
I opened my hand for her to return my insurance card and walked out extremely upset I cursed! I never CURSED AT ANYONE LIKE THAT IN MY ENTIRE LIFE! Yes I also made derogatory comments towards them as they yelled back me as well! Never ever in my whole adult life was I treated like trash! Never!
I was only there for eye exam and to make a purchase and not a cheap purchase either.

Unfortunately, I was a Vision Works customer for years now and so has my whole family, except this was my first time at this location in Tinley Park!
Stay away from this location! If I can rate this location a ZERO I DEFINITELY WOULD. I am calling corporate and BETTER BUSINESS BUREAU!

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Is Visionworks of America Legit?

Visionworks of America earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Visionworks of America to be a trustworthy company. Although there's a 28% resolution rate for customer complaints, which deserves attention, Visionworks of America is known for their high standards and safety. If you're thinking about dealing with Visionworks of America, it's wise to check how they handle complaints.

We found clear and detailed contact information for Visionworks of America. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Visionworks of America has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for visionworks.com can be seen as a positive aspect for Visionworks of America as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Visionworks of America's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Visionworks.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Visionworks of America and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Visionworks of America's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 28% of 11 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the visionworks.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Visionworks of America protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Visionworks of America. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:31 am EDT
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Visionworks of America Waiting over 3 months for a refund for services I should never have been charged for

Good afternoon,

Please see the complete correspondence below. I have tried SEVERAL times to get through to the billing department and have been unsuccessful, once again. Customer service tries to transfer me and is unable to get ahold of anyone. When I try myself, the phone call now just hangs up after 25 minutes of waiting. It has now been OVER 30 days since the original refund request which was submitted on 3/18/21 (please see picture attached) I am extremely frustrated at this point. I never should have been charges to begin with. Please expedite the refund that is due to me immediately. I expect a response to this email with an exact date I can expect my refund. I have already waited the 30 days I should not have to wait any longer. Thank you in advance for your assistance in this important matter.

Dear Customer,

Number: CSTR***809

Request Subject: [EXTERNAL] Corporate Refund Check Status and Tequest for Prompt Expedition of Refund Check

Please see the updated information below.

Requester Notes:

[protected]:48:56 - Norma GarciaRequester Notes
Hello Sarah,

We apologize for the issues in service.
The processing time for refund checks from corporate may take up to 30 days.

We apologize for the inconvenience this may have caused you.

Regards,
Visionworks Customer Service
Regards,

Vision Care Customer Service

Ref: MSG***
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---------- Forwarded message ---------
From: Sarah Rose
Date: Wed, Mar 24,2021, 10:07 AM
Subject: Corporate Refund Check Status and Tequest for Prompt Expedition of Refund Check
To:

Good Morning,

I have tried several customer service lines listed online under Empire Vision Corporate Headquarters. I have been unable to speak to ANYONE Corporate Headquarters. The automated message tells me I have contacted them outside of business hours (Even though I have tried several times during what is considered "normal business hours") and to go online I am inquiring about the status of my Corporate Refund Check. I am on Managed MVP Medicaid and specified this when I made my appointment, again when I arrived for my appointment, and once again when I was picking out my glasses. When it was time to order my glasses Stephanie said that it was MY responsibility to take my receipt and contact MVP for reimbursement. I was shocked at the amount as I had always gone to America's Best and NEVER paid over $150 for 2 pair of PROGRESSIVE lenses. Also I was told that the price for progressive lenses would be $100 MORE EACH and MVP would not reimburse me for them. The advertisement was for BOGO free so I got a pair of glasses for reading and a pair for long distance. Which is not convenient for me, having to switch glasses all the time, but I could not afford $450 for glasses. I couldn't even afford the $250, I am currently unemployed and I had to borrow the money. I was not expecting to pay anything out of pocket because of my insurance. I was told BEFORE I made my appointment that my insurance was accepted there. Long story short, I submitted my receipt to MVP Managed Medicaid and received a denial letter. When I contacted them they advised me that I should not have paid ANYTHING out of pocket, that Empire Vision Works (of Glenville NY) should have billed for the services themselves and they would not reimburse me directly. They would only pay Empire Vision Works after they submitted the claim. They also said that they cover progressive lenses and should have received that service. I called the office where I had my appointment and only when I disclosed I had contacted MVP myself, did they tell me to come in for a refund. When I went in they told me insurance does not cover the BOGO free and I had to return my reading glasses. They would not/could not give me a reimbursement check and said it must come from Corporate. Now I am out of my reading glasses AND $250. I have been unable to get ahold of ANYONE by phone to check the status of my reimbursement check so I have no idea if and when I will receive one. I also don't understand how ONE pair of glasses cost $250. I cannot believe I was asked to give my 2nd pair of glasses back. Especially after this being the company's mistake. I am looking to hear back from someone on the status of my refund check. I will also be checking to see what was billed to MVP Medicaid and will be contacting them if I see that $250 was charged to my account. I will also let them know that I was told I could not get progressive lenses because of my insurance and Empire Vision Works made me return my 2nd pair of glasses. I will be contacting the Better Business Bureau and filing a formal complaint if I do not receive my check promptly and/or this email goes unanswered.
Please see the email attachment for receipt I was given as proof of the refund request from Corporate.
Thank you in advance for your time for promptly looking into this matter. I expect an expedited resolution to my complaint.

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7:51 pm EDT
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On Friday, Mar 17, 2023 my son and I had our last exam at the Visionworks in Seekonk, MA. At the end of that appointment I made appointments for the following year for Monday Mar 18, 2024; for which I received an immediate text confirmation. At the beginning of Mar, not remembering this appointment, I sent a calendar reminder for myself, for Sunday Mar 10...

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I was browsing for glasses today, 2/1/24, in my local Visionworks when I was told that their optician Joelle was out on lunch so I would have to wait in order to be cashed out for any glasses. The woman who helped me was very friendly and the only one working up front and she told me that she’s not licensed but she did offer me assistance with browsing...

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I went to the store in Kernersville NC to have my grandson glasess fix. Well the man (his name is JEFF) was fluttering so much with the lady in front of me that It was crazy.. Well she had to go look at some frames and he look up and very hatefus ask can I help you well he claim that the glasses could not be fit but to get a new frame. Well he did have one...

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I purchased 2 pair of eyeglasses, checked the online system 2 weeks and the glasses were not ready. Called the store and they neglected to update the system. Upon testing I took one pair and requested a refund on the 2nd pair as clearly there was a miscommunication on what I needed. I never took the glasses out of the store, I have not received a credit. My...

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Visionworks of America Service

I bought a pair of glasses from visionworks. When i got my glasses i could no read with them. I called the store the assoicate told me bring them in. When i got to the store. The assoicate told me that i was gay because i complainted about my glasses. Visionworks i very unprofessional company. The incident occurred on 11/6/2023. My name is wayne everson. The visionworks assoicate was a white italian woman.

Desired outcome: The company retrained and explained to her about customer service. She does not know how to treat customers that come to the store to buy merchandise.

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4:07 pm EDT
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Visionworks of America Outcome of new glasses

Hi. My name is Carl Curcio. I recently purchased two pairs of glasses from you. They are both not right. I cannot resolve this issue by visiting my store at your Blue Diamond location in Vegas. I spent over 1000.00 on two pairs of glasses. Your employee insists that I don’t know what I am talking about. The sunglasses have smudges all over the lenses and she insists that is normal. The other pair make me dizzy and I can see better without them. She refuses to help me at all. I am extremely upset and disgusted with this matter. I had an eye exam with Dr Davis. I then gave my prescription to this woman and picked out two pairs of frames. I have been back to your store to no avail. They need to be replaced. I even bought a warranty. I cannot deal with this situation anymore. No help and no answers. She will not help me! You need to tell me who I can see about this issue without her being involved.

Desired outcome: New glasses that work

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Visionworks of America Glasses

Hello. I had an eye exam with Dr Davis at your Las Vegas location on Blue Diamond Rd. I love her, however she is not the problem. After having cataract surgery, I needed to get glasses. I picked out two frames, one for sunglasses and one for reading. Since I have picked them up I have had nothing but problems with both of them. The sunglasses have smudges all over the place and the other ones are worse when I wear them. I can see better with out them!

I have spent over a thousand dollars on these two pair of glasses. I am extremely disappointed and unhappy. The woman at your store insists that smudges are normal and that the other ones are Fine. They are not! I even bought a warranty, however, this woman will NOT help me. Please respond ASAP. I think I deserve some customer service from you regarding this situation. I want them remade and replaced with the proper glasses.

Desired outcome: New glasses that are correct or refund my money and I will go somewhere else

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1:26 pm EDT
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Visionworks of America Vision works in King of prussia mall in PA

My son and I are waiting for glasses for a month, I called the visionworks in king of prussia mall today, they said mine got into store on 23th Sep, but nobody send me message and call me. They can not find my son's and they said they will reorder. It is extremly ridiculous. My glasses they gave me wrong glasses with wrong number and they remake it. waste me for almost two months. I really can not tolerate this anymore. Please tell me what happen in visionworks.

Terrible terrible service! never do it in visionworks!

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7:29 pm EDT
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I was supposed to receive my prescribed glasses on promise date on 08/12/2023. But when I get to my glasses they said they didn't received my glasses from the lab. And they are saying maybe I'll get it by 08/25/2023. After paying so much money that's what I get. This is crap. When I ask why. they said wait till that date or get a refund. Thats how you treat your customers

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Visionworks of America eye exam

I had scheduled 2 eye exam appointments online for Saturday 8-26 @ 440 and 500.

We arrived early to look at frames.

We were told by the staff, short, chunky, dark haired female

(she did not tell us her name), that our visit for our eye exams were gonna be done by a Tele visit Dr.

We was never informed about this prior to our appointment. We drove 35 minutes for this appointment. I want a dr present to do my exam and actually look into my eyes. We feel that this was very unprofessional by the part of visonworks. No discount was offered for our inconvenience. Only asked to reschedule our appointments. Which we said no. If this is the kind of business that visonworks is going to be doing.

Desired outcome: We would possibly reschedule with a Dr in person. Along with a discount for our inconvenience and given the sale prices we would of been getting and now will be missing after August 31. The only day we are able to come is a Saturday.

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What has happened to this provider. Use to be you felt being taken care of while picking glasses and being fitted. The pre-eye exam felt as if I was being herded like cattle. Clerks were complaining about what they had to do. No personality or experience seemed to be with clerk. Hit my nose with machine when switching eyes. Clerk did not even seem to care...

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Visionworks of America Employee conduct/order status

I paid out of pocket for my glasses because it was less than a year I had gone to get new glasses. After two weeks, my glasses still weren’t ready and after that the order status said delayed for a week. I was finally able to get in contact with someone from the store and they said my glasses had been ready for a week. I never received an email, call, or text that said my glasses were ready and the employee I spoke with on the phone only replied with “okay…” and proceeded to speak to me in a rude tone. My experience with Visionworks has been upsetting everytime I go to a location.

Desired outcome: I would like compensation/response.

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Visionworks of America My prescription eyeglasses

In June I purchased pair of prescription glasses with my insurance and I paid for a second pair that I brought in. Well my glasses was supposed to ready June 19th , long story short I had to bring them back two or three times before they told they had to outsource them. I recently asked for a refund in which wasn’t processed. Now being told come in on the 29th really?

Desired outcome: My refund on both glasses and my glasses back that I brought in

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Date of service: 6/16/23 Time: 11:00 am I decided to try the new Visionworks, closer to me. I wish I had gone to my original Visionworks. My vision remained the same, so I ordered contacts. I also asked for a prescription for Restasis. I've been taking this for 10 years since I have a chronic dry eye issue due to a side effect from taking thyroid...

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Visionworks of America Visionwork customer service.in Lanham And not calling when they say they are efficient works.

Customer Service poor not tentative to the customer. Don’t keep the promise when they say they’re gonna call when the glasses come in and my glasses came in I’ve been sitting there for two days and I never received a call or an email or text and this is where vision works and I work Hard for my money and the glasses cost me over $200 and for me to get $200 over $200 to pay for the glasses. I have to at least work two days to get that amount of money and I deserve better treatment for someone that works hard for the money especially I get better treatment in Virginia and they’re not vision work .

Desired outcome: A discount on my glasses for being treated badly call poorly I’m not getting a call and being that I’m a senior citizen I should at least get some kind of discount and I didn’t the glasses should at least be $169 not know 250 bucks

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Scheduled an appointment for 6/17/23 only to find out their system was down upon my arrival and they indicated they tried calling me to reschedule. I rescheduled for 6/24/23 @ 5:20pm. I arrived at 5:25 they told me it was a 5 minute grace period and they couldn't see me and I would need to reschedule. The manager was very rude when I told her how is there a...

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About Visionworks of America

Screenshot Visionworks of America
Visionworks of America is an eyewear company offering a variety of prescription glasses, sunglasses, and contact lenses. They provide eye exams through in-store optometrists and a selection of frames from various brands. Services include fitting and adjustments for eyewear.
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Overview of Visionworks of America complaint handling

Visionworks of America reviews first appeared on Complaints Board on Dec 21, 2009. The latest review Incorrect Billing was posted on Apr 11, 2024. The latest complaint Unprofessional work environment was resolved on Feb 01, 2024. Visionworks of America has an average consumer rating of 2 stars from 152 reviews. Visionworks of America has resolved 40 complaints.
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  1. Visionworks of America Contacts

  2. Visionworks of America phone numbers
    +1 (800) 669-1183
    +1 (800) 669-1183
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    Questions About Retail Stores
    +1 (800) 784-7427
    +1 (800) 784-7427
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    Customer Service
  3. Visionworks of America emails
  4. Visionworks of America address
    175 E. Houston Street, San Antonio, Texas, 78205, United States
  5. Visionworks of America social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Visionworks of America Category
Visionworks of America is ranked 13 among 81 companies in the Glasses and Lenses category

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