USAA review: Auto insurance and customer service

Absolute mission failure on simple insurance

Every time you call USAA you get a different answer - Often all are incorrect or only partially correct - The request was specific to please extend the storage date on the vehicle in storage. The man took 27 minutes to do it. This did not make sense and the only reason I called is becasue despite that the website stating you can do things, there are often err messages that say you must speak to a representative. I asked why it was taking so long he stated he needed to make sure he was finding the right vehicle. A highly concerning response when my file only has one vehicle in storage. The task was not completed. He promised it would be updated in a bit. This did not make sense as If you make a change on line it is usually instant. Whatever he did to my file the only thing I requested was not completed. He did not listen and kept telling me to wait for the mobile app to update. I specifically stated the mobile app is not used only the laptop. He did not complete the task - I now have to call back to ensure he did not change my policy without my persmission to something I do not want or know I have. This also happens with USAA. They make changes without telling you whether it is an accident or intentional then you are stuck w a large bill and have to change the policy back to what you wanted. It takes hours to get things done right here. We as a family are trying to get less and less w/ USAA. Do not use them for investments in any way... absolutely incompetent here. lost the entire IRA