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USAA review: Car financing

Saunsarae Madison of US

Dec 29, 2023 5:59 pm EST

Verified customer

Featured review

On 11/11/23 USAA received approximately a $10,600 check to cover the cost of my Jeep patriot. On November 21 I received a call from usaa stating there was an endorsement error on the check and the check would be returned to me for correction. Today, 12/29/23, 1 month after they promised me I’d receive the check to sign in the correct location I have still not received the check. I have called and talk to Stephanie, Oliver, Chelsey, and Evelyn and I have had Stephanie from the lending department reach out several times. The matter has not been rectified! I never received the over 10,600.00 check. A check that large that is missing minor details can be cashed if found in the wrong hands yet USAA does not have any tracking or knowing of where the check is. They have changed the date is was shipped back to me 3 times! First the check was mailed back to me on 11/22 and then I spoke with Evelyn who let me know that was an error and the check was sent on 11/28 and then I spoke with Jennifer who let me know that was a mistake and the check was sent on 11/21. So all of this misinformation about where my check is but they can see that they’ve sent me a letter of repossession, they can see that they sent me a letter of delinquency, they can also see that they reported me to the credit burea and severely affected my credit! Usaa has damaged my credit so bad that my credit card companies have lowered my allocated credit. This has been a transaction from hell! Sadly I’ve been with usaa for 15 years and have never experienced such a lack of accountability and consideration when handling this matter. This behavior is fraud! I had to have a new check written out in hopes the other one doesn’t get cashed. This is a dangerous financial occurrence and I hope no other person has to deal with the mishandling of their money.

Claimed loss: I have lost financial contracts behind this lack of accountability on their part. My credit score has been severely affected.

Desired outcome: Delete their negative report to the credit bureaus immediately and correct the accumulated interest and late fees due to their mishandling of a $10k check!

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+1 (800) 531-8722
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Customer Service

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Customer Service

+1 (800) 472-8722
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+1 (800) 258-4060
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+1 (800) 531-8555
+1 (800) 531-8555

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+1 (888) 452-7754
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+1 (877) 314-2255
+1 (877) 314-2255

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Financial Planning

+1 (800) 292-8294
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Survivor Relations Team

+1 (210) 456-6310
+1 (210) 456-6310

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Accessibility

+1 (210) 282-1888
+1 (210) 282-1888

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210-531-USAA
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800-531-USAA
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