CB Banks USAA No help from fraud department, victim of romance/nigerian scam

USAA review: No help from fraud department, victim of romance/nigerian scam

JamiAnn Skeie of US

Jan 17, 2024 2:16 am EST

Verified customer

Featured review

I fell victim to a romance scam and begged USAA for help for months. Attached is the order of the fraud transactions. I did not realize I was being scammed until it was too late and USAA dismissed me like I was the person committing the fraud.

Due to this fraud, I lost my entire USAA banking relationship of almost 14 years. My checking and savings account funds were frozen and held for almost 2 months which almost caused me to miss monthly bill payments and additional investment opportunities and I lost discounts for my auto and renters’ insurance that I still have with USAA. Luckily, I was able to move my direct deposit to another bank account I had but USAA held over $1000. I had my checking, savings, crypto account, and business checking with USAA and have been a proud member all those years. I have multiple documents, names, contact number, retailer contact numbers for security footage and signature proof and the fraud representative told me there was no email address to forward this information to and they reviewed the information I provided and closed the case. I was a victim of a romance scam and USAA made me feel like the criminal. I have since had to move that debt to a credit counseling group and my credit score has been damaged significantly for transactions I tried to dispute as fraud and was not heard. No one is willing to help me, and I know there must be some sort of recourse to assist me. I have made a case with the FBI as well and the FTC. My local police department would not take a report since it was all online. This has financially destroyed me and will continue to do so for the next 5 years. Isn’t there anyone that can help me please! I am begging you. I don’t want to hire an attorney or take my story to the media if I don’t have to because I am a victim that no one was willing to help. I trusted USAA with all my financial assets and needs just to be sent away and treated like a nobody.

total loss almost $30,000. I realize they could not help with the crypto transactions but they offered no assistance what so ever other than contact a financial credit counseling agency.

Claimed loss: $29,937.35 including losing all my banking accounts and discounts on auto

Desired outcome: I would like to see USAA help when members are victim of a scam. Maybe write off the amount or somehow make it a charitable contribution to me. Anything to show they really care. There is no email address to send an email to corporate.

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