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USAA review: USAA Car Insurance

Indiff of Tucson, US

Sep 15, 2023 7:14 pm EDT

Verified customer

Featured review

1/23 called for USAA Road Service. The towing company sent damaged our vehicle. Sprung drivers side hinges, dented door! We were forced to file a claim and it was a no fault on our behalf. After USAA totaling the vehicle, going through all the BS to get salvage title and funds to repair vehicle, they still have

not reimbursed our $500.00 deductible! I sent messages, email, filed a BBB complaint, to date no one from USAA has responded! We canceled our policies, they still owe us the deductible and you would think after over 7 months we would have received it by how. They still owe us this money regardless of canceling the policy as they vehicle was insured until 9/15/23!

We had a buyer for the vehicle who backed out after USAA totaled it! It was USAA road service fault by sending low quality towing company!

Here's the deal, if you fail to reimburse the deductible due to us, we are considering a lawsuit to recover the deductible, loss of sale of the vehicle, attorneys fees and all court cost and filing fees!

We had been with USAA for 11 years and to be treated this way is very unprofessional! Apparently your overpaid CEO Wayne Peacock is doing a fine job running USAA into the ground!

Desired outcome: Refund of deductible $500.00

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