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USAFIS Organization

USAFIS Organization review: fraudulent business practices! 114

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12:00 am EDT
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I got an email a few days ago from an American company that organizes Green Cards for a US Visa for individuals. I did an application with them a few years ago, after graduating from college, but have no interest in renewing it now. In the email they sent, they asked me to update my details & re-upload a photo, now it appears that I was mislead and in updating my details they renewed my subscription. I don't want any transaction to go through from them & have told them so, but they have not responded to my request.

Please see a copy of emails exchanged to further explain:

02-JUNE-07 04:04
Dear Garry Kelly,
We would like to take this opportunity and thank you for trusting the USAFIS Organization with your Green Card Lottery Application Program.

This is to inform you that your Green Card Application is NOT complete.

Please see below which are the wrong/missing details/photos, and update them at your earliest convenience.

Applicant Details:
---------------------------
[*] Applicant Missing street address.

Missing Photos:
-------------------------
[*] Applicant's photo is missing.

In order to update your application form please login to your account using provided username and password.

Login address is http://www.usafis.org/user
User Number: 15495
Password: 064GW

Once you login - please click "Edit Your Application", and edit your application with your current personal details/photos.

You must add a photo for each family member in your application in order to be submitted to the program! To upload a photo to your application - Please use the following instructions:

1. Once you are logged into your application form, click "Edit Your Application".
2. For each family member: Go to the blank photo area where it says "Click here to upload" and click it.
3. A small window will open, Click "Browse" and choose where to upload the photo from (Choose the photo from where it is stored on your computer).
4. Click "Send" to upload the photo to your application.
5. Be sure to complete all the necessary fields on your application and Click "Submit Changes" to save all the information to your application.

Please read carefully the Photo Instructions in your account and make sure your photos suits the requirements before uploading your photos.

Sincerely,
The USAFIS Organization - Helpdesk
http://www.usafis.org

This is an Automated mail - Please Do not reply to it.
---------------------------------------------------------------------
03-JUNE-07 02:46
Dear Garry Kelly,
We are happy to inform you that your American Green Card Application has been successfully completed with all the necessary photos and details, and will now go through the process of data verification by our experts. In order to avoid future mistakes, your application form will be locked for future updates.

For any changes needed in the future, please notify us by filling the "Customer Service" form on the following link: http://www.usafis.org/helpdesk (the form can be found on the bottom of the page). You can also access it by clicking the "Customer Service" link in our website at http://www.usafis.org.

Good Luck on your Green Card Application, and thank you for choosing the USAFIS Organization to handle your American Green Card Lottery Application.

Sincerely,

The USAFIS Organization - helpdesk

http://www.usafis.org

This is an Automated mail - Please Do Not reply to it.
---------------------------------------------------------------------
04-JUNE-07 09:37
Dear Garry Kelly,
Please note that the charge for your application was only made once. We charged 29$ for one year in the green card lottery. The reason why your application is now locked is because our technical department needs to review it and we can~t have any change of details during the review.

Sincerely,
The Usafis Organization - helpdesk
http://www.usafis.org

--------------------------------------------------
Number: 595656
You have not answered my question: Have you charged me for registering an application which i only updated (2nd June 2007)?

What do you mean by locking my profile? Are you trying to automatically charge me now on a continuous rota?

I await a response anxiously,
Garry

--------------Disclaimer----------------
The Usafis Organization cannot provide legal advice by law.
Our Organization provides the Information needed to complete the
Green Card Lottery Program according to the U.S. Department Of State requirements.
Answers given here are governed by our terms of service http://www.usafis.org/legal.asp

Kind Regards,
Garry
Ireland.

May 20, 2019 9:59 am EDT
USAFIS Organization customer support contacts
Phone numbers
Address

One Penn Plaza, Suite 6199, New York, NY, 10119, US

Website
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After reviewing these posts, it seems that most of the people leaving comments here are not our registered customers.

If you are in fact our valued customers, please feel free to contact us by email at Customer_relations@usafis.org and specify your unique application number, and we will be happy to offer assistance.

William Denney
Customer Relations
USAFIS Organization
Customer_relations@usafis.org
May 28, 2019 4:14 am EDT
USAFIS Organization customer support contacts
Phone numbers
Address

One Penn Plaza, Suite 6199, New York, NY, 10119, US

Website
File a complaint Write a review
After reviewing these posts, it seems that most of the people leaving comments here are not our registered customers.

If you are in fact our valued customers, please feel free to contact us by email at Customer_relations [at] usafis.org and specify your unique application number, and we will be happy to offer assistance.

William Denney
Customer Relations
USAFIS Organization
Customer_relations @usafis.org
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

114 comments
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Lasantha Ranasinha
AE
Oct 14, 2010 2:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Do not trust usafis.org, its a fake organization. its takes your money and dump you in dificulty.
Such a bad organization, cheating you. Never, never get caught to these people.
I applied to us green card lottery in 2006 and they called me all the time to get my money. I sent them around 140/=us$ for 04.years programme.
In 2010 june they called me and said i have the 2011 dvlottery. One lady by the name of Maya Williams called and said, that i have won the lottery and to send the winning letter and other documents and have send them 388us$. Also she said they accept only credit card payments as to send the documents by DHL.
When i checked with the dhl office in my country, i was told it will cost only 75us$. Why these people are cheating, then i told her to send my letter by normal post. after few days another person called and started the same story. I sent them emails and informed to send my letter by post, they never replied. Later after many occasions of emails and telephone calls usafis.org service center said my letter was posted on 21st of june-2010. Today is 14th october until now i have not received.
What happened to my original winning letter sent by us state department to their address. These dirty org. trying get people's money for their dirty business. I paid to them for their service to submit my application. After winning are they are doing this?
Dear, friends you do not have to a cent to any bogus agencies. You can apply direct through us department website during fiscal period of each year. No charges its free of charge to apply for us green card lottery every year. You have to apply on timely basis with correct information.
Brother and Sisters! Do not trust these kind of agencies, never never
trust these people.

Disgusted applicant.
Lasantha. (Colombo-Sri Lanka)

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Fight4Mself
DE
Oct 21, 2010 9:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello, friends,

I've got my refund back this month, too. There's a web site: www.bustathief.com, you can find some tips there, including how to file a charge back. USAFIS might email you a link www.usafis.org-legal.asp, which is Terms of Use, with a lot of blah, blah, blah...saying that the organization is not a fraud and the customers can not file a chargeback. Shouldn't they post on the VERY FRONT PAGE to tell people about their No Refund Policy, and on the phone BEFORE they asked your credit card number? Make sure to ask your credit card company to ask USAFIS to prove that they are not listed as scam or fraud on the US government web page, because they did mentiion Immigration Related Websiteds".com, " ".org" or ".net" these sites may even be used to gather personal information that could result in identity fraud of theft.

There is always a way when you think there is no way. Everything has a solution. You have the right to ask your money back.

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maimuna mohammed
NG
Nov 20, 2010 1:13 am EST

HI, im from nigeria my name is maimuna, i was asked to send my details to usafis email address and it was sent to me after sending the detail that the amail address was not valid.. please i want you to help me confirm about this issue.. thanks

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Dana
New York, US
Dec 09, 2010 4:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi Lasantha,

I looked further into your case and it seems you have indeed won the DV lottery.
You should know that every product that is offered to you after that can only support immigration since we would like to provide people every possible tool in our disposal in order to succeed in USA.

You may e-mail me in private and I will send you your immigration forms.

Please email me back your:
Full name
Address (including country)
Email (used when filling out our forms)
Phone Number (used when filling out our forms)
Costumer ID.
Amount paid
Date of signup/transaction.

I will do my best to help you.

Regards,
Dana Smith
Usafis.org
danas@usafis-mail.com

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Nicole Lecointe
DO
Dec 28, 2010 9:50 pm EST

I am Nicole lecointe in 2009 i aplyied into your organization. I would lik you to please remove me from your system i am no longer intrested. And i would also appriciate it that you correct your last withdrawal that you made from my account with out my knowledge. I no longer want to be a member of your organization.
contact me as soon as possible
Thank you

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Dana
New York, US
Dec 29, 2010 12:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi Nicole,

I really hope you will change you mind soon and decide to work with us again. If you need any further assistance, please contact me directly to my e-mail and I will do my best that any problem you might have will be taken care.

Regards,
Dana Smith
Usafis.org
danas@usafis-mail.com

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onimole adekunle oluwafemi
NG
Dec 31, 2010 9:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Good day to you, Please i want to confirm on the application payment maybe one can pay by cash if there no credit card and others thanks.

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Dana
New York, US
Jan 02, 2011 6:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi Onimole,

There are alternative payment methods.
Please send me an e-mail and I will elaborate.

Regards,
Dana Smith
Usafis.org
danas@usafis-mail.com

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jose jerez
DO
Jan 05, 2011 9:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

hola como estan segun me a llegado una notificacion de usafis de que e ganado la green card pero no logro ponerme en contacto con usafis para saver que hacer quisiera creer que usafis si es real y no un fraude electronico que dios les bendiga a todos

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Yusif Foday Kamara
SL
Jan 29, 2011 7:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My name is Yusif Foday Kamara, Usafis informed me on January, 20, 2011 that I have been selected as one of the Diversity Visa program winner and all I should do is to wait for the U.S department of State to contact me about visa processing information and how to proceed further. Is this scam or real?

Dave@usafis
Dave@usafis
New York, US
Jan 30, 2011 9:13 am EST

Mr. Kamara,

Please be advised this is not a USAFIS Organization email. It was done by criminals who wish to take advantage of our clientele. USAFIS has hired an investigative team to find out who are the people behind this reprehensible activity. In addition, we are enhancing our security measures to ensure this does not happen again in the future. We apologize for any inconvenience this may have caused.

Regards,
Dave Richards
Usafis.org
dave@usafis-mail.com

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BigPaul75
GB
Feb 09, 2011 12:38 pm EST

It appears that USAIFS.org is the real organization. Although I didn't completely understand how and why they do what they do, it seems that there are impersonators that use the organization's name and appearance to mislead people into paying enormous amounts of money to get the US visa.

Besides the total lack of morality of this behavior (but who is to expect morality from anyone in this crazy, money-hungry world) their nerve and the extent they go to to get you convinced is really dangerous.

To figure out if you were scammed or not you can check the USAFIS.org website. They have statements there about how their communication looks like and the email addresses they use (they all are "@usafis.org").

The addresses I received scam messages from were usafis.net@consultant.com (posing as USAFIS.org) and gov.states.dv@usa.com (posing as the US State Department - since when does the State Dpt. uses .com domains). The thing that really made me wonder was their payment request. Payment needs to be done by Western Union to:
Name : John Suiter
Address: 24 Grosvenor Square
London, W1A 2LQ
United Kingdom
First of all, this is a payment TO AN INDIVIDUAL BY CASH MONEY TRANSFER. If this doesn't trigger any alarm then I don't know what would. I don't think that any government would trust any individual to personally receive cash in its name.

Apparently the address belongs indeed to the US embassy in the UK but how these guys managed to register it on an individual's name with Western Union is a mystery to me.

I'm sorry for all of you who fell for this scam. I almost did myself. If you indeed registered for the green card with the US State Dpt. you will receive a confirmation number and you can check the status and the result of your application online. The information contained in the application confirmation states:

"You must retain your confirmation number in order to check your entry status using the internet. You may check back
at this link http://www.dvlottery.state.gov/ESC/ between May 1, 2011 and June 30, 2012 to determine whether your
entry was selected for further processing in the 2012 DV Lottery. You will be required to enter your confirmation
number in combination with other personal information in order to check on your entry status.
Selectees will not receive selectee notifications or letters by regular postal mail from the Kentucky Consular
Center (KCC)."

Therefore, NO INFORMATION or NOTIFICATION will be SENT to you by the US State Dpt. under any circumstance. This should be enough to realize that if you are receiving any such notification then something must be fishy.

These scams just show how cruel this system is that allows for people in need to be abused in such ways.

Best of luck to you all.

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essenceoffire
IL
Feb 10, 2011 5:18 pm EST

One thing to consider is that if you were being sued you could chose to defend yourself in court at no cost.. but unless you're an attorney specializing in the field you need defense in it probably wouldn't be a wise idea. My understanding is that this organization has been helping people immigrate for well over 10 years. If they were fraudulent the government would have shut them down long ago. But the services are valuable. Just ask the millions who try to do it for free and never hear anything back on their applications because they aren't even considered due to errors on the applications. The State Department automatically disqualified any application that has any mistakes, blanks, photos of incorrect sizes or resolutions - and no-one notifies the applicant. Take your changes if you want, I wouldn't.

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aqualin
Hamilton, CA
Feb 12, 2011 2:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

to jon devreau
If you apply throuh USAFIS you will not get the passwords or log in details to check the status online with the official site. USAFIS acts as a middle person and will not release any information unless you go through them and pay them $$$. i tried and failed.

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BGSL
VE
Feb 13, 2011 5:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

USAFIS is a pure fraud...

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mbaprof
UZ
Feb 23, 2011 6:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

At the CouchSurfing Forum People >> CS For All Ages >> 50s+ Travellers, at the thread called: Greencard for USA, there is a debate about Green Card issues:
http://www.couchsurfing.org/group.html?gid=2164
My case is described there too, would like to be answered to my requests,
Halima Ozimova

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gavash
GB
Feb 27, 2011 1:48 am EST

my name is avash from london as i received one an email that i won the DV lottery for USA but i made application by online without any charge after that it came to know me that if the application has been made without payment, actually i forgot the amount but it was arround $20, then the application will not be accepted but now i got the email from USAFIS stating that i won the the lottery. i am surprised now. do you think it is genuine organisation which is working behalf of USA government ? i dont think so cuz it looks like fraud and email address is so confusing (U.S. Department of State ).

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Abu Obama
ID
Oct 09, 2011 2:50 pm EDT

Pure Bandits only

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PiotrIr
IE
Nov 10, 2011 5:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

For everybody who were ripped off by Usafis.
As this company is a fake business it is possible to get money back. One day they called me and gave impression they are government body and after couple of psychological tricks (almost 2 hours of conversation) they got my credit card details and charged for couple of hundreds Euro.
Forty minutes later I found was ripped off so called to VISA and blocked my credit card what I would recommend to other who gave them those details. I tried to contact them for next week but no answer so sent letter to VISA with all information from this forum (example of conversation from: usafis.org — fake company, examples of other people which were cheated and USA government warning) plus my e-mails.
After more than a week usafis contacted me and tried to convince to use their service but I wanted only refund. Finally they gave me around 55% back but I still sent them e-mail - wanted rest back. Unfortunately they deleted all without reading (if you sent them e-mail chose option with delivery and reading confirmation request so you will know that). I’m pretty sure this refund is another psychological trick which supposed to improve they are honest organization and convince you to don’t complain to credit card provider.
Finally I got cash back from VISA so I’m very, very, very happy because got all my money back, even it took me long time and a lot of hassle to do it.
My advice - never trust them, do not give up and try to get your money back!

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ket145
Apr 08, 2012 12:18 pm EDT

###ing scam organization that US government won`t close because they secretly hired them and they make money on innocent people in this way, they`re nonentities and criminals they should be enjailed but won`t be coz as I said they work for US government secretly. Also ###ing show-offs who think all your country is ### and US is like a world centre or smth but it`s not true, ###ing almost ### on the phone from proudness and say "see u in New York" although they`re in fact in Israel or some other country and robbing all your money knowing they won`t be punished for that. Would beat the ### out of these people if I could!

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rajnandsharma
US
May 22, 2012 2:20 pm EDT

I can't upload my photo

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Patoch
US
Jan 27, 2013 9:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Thanks for this review and comments, Iam convinced usafis is a scam

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ايات عبد العزيز علي
US
Nov 02, 2015 7:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Marya alshareef adam
Sudan - kordofan
1/1/1959
Ayat_fight@yahoo.com

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ايات عبد العزيز علي
US
Nov 02, 2015 7:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ayat abdelaziz ali
Sudan - khartum
22/5/1987
Ayat_fight@yahoo.com

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zb2200
US
Aug 02, 2016 4:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am an investigative journalism student at Columbia University Graduate School of Journalism and I am writing my master’s project on the issue of online diversity visa (green card) lottery scams.

To give a human voice to my piece, I would need to speak to victims. If you believe you may have recently been scammed and would like to tell your story to me, please email me at the below address. Let's raise awareness about this issue together!

Please let me know if we could have a chat.

Thanks,
Zsolt

zb2200@columbia.edu

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Wissam Hamdan
LB
Mar 07, 2018 7:39 am EST

Usafis are fraud, theives, they keep lying to steel your money. Nothing they will do for you. They just stole me $1.790.00 and i will raise a case against them.

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Ahmad abdullah 87
KW
Mar 27, 2019 12:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi, i want to complain regarding deduction amount for USAFIS as they are a fake and charge me 70$. Kindly return back my amount to account ASAP
Tel: [protected]

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Xclusiv Alex
US
Apr 10, 2019 1:08 am EDT

this people are fraud

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Ali fedow
SO
Jun 28, 2019 8:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear
One of your team called me then asked me some secret questions about mybpayment processs .
Then asked my card number i told him with honest after i check my account balance i saw 900 dollar drawed my account

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Ali fedow
SO
Jul 06, 2019 10:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear
One of you team called after registeration and asked some secure qoutions about my the paymeny that i did the payment when i registered tgen drawed 900 dollar for my card please refud my money if it is possible please and please

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Ifeanyi Matthew
US
Jul 07, 2019 4:21 am EDT

Good day sir, I'm mgbeahuruba ifeanyi and I just happen to find out that I won a DV lottery from 2009, I got an email from USAFIS.org notifying me about the win. Please I want to know how I to follow up if it's still valided. Thank you
I can be contacted through my email address, matthewuba@yahoo.com

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MF@1972
Sao Paulo, BR
Feb 04, 2024 3:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

100% fraud, they will take your money by phone, even you didn´t apply for the green card.

Watch out!

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  1. USAFIS Organization Contacts

  2. USAFIS Organization phone numbers
    +1 (646) 517-6786
    +1 (646) 517-6786
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  3. USAFIS Organization emails
  4. USAFIS Organization address
    One Penn Plaza, Suite 6199, New York, New York, 10119, United States
  5. USAFIS Organization social media
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    Nov 19, 2024
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