Vacatia’s earns a 5.0-star rating from 2 reviews, showing that the majority of travelers are exceptionally satisfied with resort residence bookings.
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We found the property to be unwelcoming, unkept, and had no security at the gate entrance as promised
We found the property to be unwelcoming, unkept, and had no security at the gate entrance as promised. The units on the property were in desperate need of repair during our last visit. Many years ago we converted from the weeks system to the points system and have not used this timeshare in at least 20 years. We have found over the years that the amenities that were promised when we purchased the contract are no longer available which has made visiting the resort unappealing. Due to circumstances beyond our control we are no longer able to maintain our contract. *** is a cancer survivor and is limited on the physical activity he can do. *** finds it difficult to walk long distances or climb stairs because of his back and knee pain. We are now much older and our lifestyle has changed tremendously. The Covid-19 pandemic has prevented us from traveling and has negatively impacted our financial circumstances. We reached out to Crown Resorts ourselves with these concerns, and we were told the only way out was if we had a severe medical hardship, meaning we basically have to be on our deathbeds to get out of it. That is just absolutely ridiculous to us. We have put in our best efforts and tried for the past 2 years to sell our 2 weeks with no results. We are now just trying to give back the 2 weeks to Crown Resorts with no expectations of monetary gain. The timeshare is fully paid off so there should be no issues getting this done. We have had valid issues with our timeshare and this company that should be taken into consideration.
The complaint has been investigated and resolved to the customer’s satisfaction.
Charge October 10th for a stay October 14th-17th, 2021 for $655.80 and it should be $491.85 after adjustment was made because of a prior
Charge October 10th for a stay October 14th-17th, 2021 for $655.80 and it should be $491.85 after adjustment was made because of a prior agreement. 1. The staff was hard to get a hold of on the phone. Called twice at the airport upon a slightly earlier arrival than expected. Told to check back around 3pm as we should be able to check in.2. There was no early check in options which is there choice. But on the phone they said it might be early. We arrived at 3:30pm. Literally, they would not even let us check in at 3:59pm. They claimed it was still being cleaned. But at 4pm, it was magically 100% done to them.3. They wrote our codes wrong on the welcome sheet.4. The door code mentioned did not work for our door. We couldnt even get anyone via phone. Had to find a maintenance guy to let us in and create a code.5. Walked in to a floor plan was not as described on the website. It was basically a deal breaker since the first floor having just two little twin beds was not going to work for my parents. 6. The place itself wasn't very clean. The carpet ends all were discolored. No soap, towels, etc.7. Went to place things in the fridge and it was WARM but definitely plugged in.8. The view was basically someone else's backyard and not as pictured or described.9. The area around the facility left a ton to be desired. In fact, it was pretty scary really. That explains the security and gates everywhere.As a result, we didn't stay a single night in there at all. I would not recommend that place to anyone ever. I have the receipt for the other hotel. I attempted to contact Vacatia directly multiple times and am not getting any resolution.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Vacatia Legit?
Vacatia earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Vacatia. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Vacatia resolved 100% of 2 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Vacatia has claimed the domain name for vacatia.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Vacatia.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Vacatia.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Vacatia as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
According to our analysis, Vacatia appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Vacatia.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Vacatia.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Vacatia. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Vacatia Reviews 0
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Overview of Vacatia complaint handling
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Vacatia Contacts
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Vacatia phone numbers+1 (855) 858-3950+1 (855) 858-3950Click up if you have successfully reached Vacatia by calling +1 (855) 858-3950 phone number 0 0 users reported that they have successfully reached Vacatia by calling +1 (855) 858-3950 phone number Click down if you have unsuccessfully reached Vacatia by calling +1 (855) 858-3950 phone number 0 0 users reported that they have UNsuccessfully reached Vacatia by calling +1 (855) 858-3950 phone number+1 (855) 382-7100+1 (855) 382-7100Click up if you have successfully reached Vacatia by calling +1 (855) 382-7100 phone number 0 0 users reported that they have successfully reached Vacatia by calling +1 (855) 382-7100 phone number Click down if you have unsuccessfully reached Vacatia by calling +1 (855) 382-7100 phone number 0 0 users reported that they have UNsuccessfully reached Vacatia by calling +1 (855) 382-7100 phone numberCMO
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Vacatia emailsmike@vacatia.com93%Confidence score: 93%Executivehelp@vacatia.com83%Confidence score: 83%Supportpress@vacatia.com78%Confidence score: 78%Communication
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Vacatia address1 Belvedere Drive, suite 200, Mill Valley, California, 94941, United States
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Vacatia social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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