Menu
For Business Write a review File a complaint
Vanguard Customer Service Phone, Email, Contacts

Vanguard
Reviews and Complaints

www.vanguard.com

Learn how the rating is calculated

1.2 1 Review 103 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Vanguard Complaints 103

ComplaintsBoard
C
10:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Vanguard Mutual Group used to be called Crimson lending group out of Aurora Illnois. DO NOT send wired money to this group because it is illegal for anyone to ask for upfront monthly payments for loans. It is AGAINIST the LAW to do so and these people are crooks. I was a victim of Crimson lending group which is now Vanguard Mutual Group and they will change...

Read full review of Vanguard and 6 comments
ComplaintsBoard
C
9:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vanguard SCAM

Vanguard Mutual Group out of Detroit MI used to be called Crimson lending group out of Aurora Illnois. DO NOT send wired money to this group because it is illegal for anyone to ask for upfront monthly payments for loans. It is AGAINIST the LAW to do so and these people are crooks. I was a victim of Crimson lending group which is now Vanguard Mutual Group and they will change their names as many times as possible to try to convince people that they are a an honest company trying to "help out people who wouldn't otherwise be able to get loans because of the credit crunch in banks". If anyone by the name of Ben Stevens, Steve Mayfair or Richard Smith calls, you know that they are scammers.
My story started out when a guy by the name of Steve Mayfair called me to tell me that I got a loan at a rate of 6% and that the person wanting to help me out was a "private" investor. He said that because of my previous credit problems, his "third" party company was going to help me out with the loan amount that I asked for. He faxed me documents that looked legal and he said that the documents were legal and it was bound by law. I believed it and I signed it and faxed it back to Steve Mayfair. He then told me that he needed $2346.00 to cover for four months and that I didn't have to pay for four months. He then told me that I had to wire it to Canada to a lady by the name of Barbara Galin and that I would get my loan directly deposited into the bank the next day. The loan never came and then he told me that I needed to further wire him an additional $2346.00 because of my debt to income ratio was soo high. I told him that I wanted my money back and then he said that he had to wait for the following pay period for the investor to return my money. They never returned anything and their website is no longer up. Don't fall for these guys because they are smooth and they will make you believe that they are out to help people. They are Scammers and I am going to report it to the BBB. Learn from my mistakes so PLEASE do not send them money because it is againist the law!

Read full review of Vanguard and 7 comments
Update by Christy11
Oct 14, 2009 10:16 pm EDT

I am sincerely sorry about your cancer and that makes me sick that people likes these "Lending" companies would target people like you. I KNOW that these people will get what's comming to them because what goes around usually comes around. These people just don't care about who they hurt because they are getting paid no matter what and they will get caught one day. They ripped a lot of people off and stole hundreds of thousands of dollars from people but they just messed with the wrong person. I'm never going to give up and I will post as many complaints up as I can as long as I get more informations about these frauds. They can change their names as many times as they want but I too can post as many complaints up to warn consumers. Anybody who knows more companies like this, don't be afraid to tell your story and I'll get informations about the company and post it up for all to see that they are SCAMS!

Update by Christy11
Oct 13, 2009 9:27 pm EDT

Wow, these low lives changed their number because I posted it on the complaint board. It use to be [protected] but I called [protected] and they are Cederway Financial Group and it was the same elevator music and with the same type of : "To reach your extension, dial it now or zero for a customer service representative. I spoke to a man and he said that he was Cedar Lending group and that he was not Crimson Lending group. Same voice and everything and he hung up on me. I then tried [protected] and it is called Brookview financial services out of Ohio. Surely enough, I talked to a "Peter" and I asked him some questions about his lending practices and paying upfront fees and how it was againist the law and he hung up on me. Same voice as "Steve Mayfair". I told him that I talked to the attorney general about his company and he just hung up. Oh yeah, I tried [protected] and it is Middlegate Financial Group with the same elevator music and everything. All of these 877 numbers are all connected and this scam is bigger than I thought. NOBODY should be a victim of these people!

Update by Christy11
Oct 10, 2009 9:45 pm EDT

More information on these low lives:

Vanguard Mutual Group
Business Address: 500 Griswold Street
Detroit, MI 48223
Phone Number: [protected]

DO NOT SEND MONEY or WIRE MONEY! SCAMS!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
N
N
nathan6530
aberdeen, US
Oct 17, 2009 12:38 am EDT

My wife and I were contacted by a Kristien Dansdy from Van Guard Mutual Group and everything seemed to be on the up and up we took out a loan on my wifes 401K to get this loan so we can remodel our kitchen and when I tried to go to the website to look at it, It said server cannot be found. I called Kristien and she said that their IT department shut it down to revamp the site it will be back up on monday. checked on monday no site checked on tuesday and no site and so on you get the point. Anyway in the mean time my wife and i looked over the paper that they sent signed it faxed it back and was going to send the money next week when we got the money from her 401k, I called to makesure Van guard got the fax and yup you guessed it "Im sorry but the number you are calling has been disconnected" My wife is going to be crushed when she gets home because she does not know yet im really glad i found this forum. It saved me 1800 dollars. SCAMMERS

C
C
Cancerfighterforthe pink
Phillipsburg, US
Oct 14, 2009 8:11 am EDT

All I can say is thank you so much. I am a cancer patient and I have super bad credit. I have been attempting to get loans. And this same company, and person named Malinda did the same thing.
I was so close in scraping up the money so I can send it.
I just tried to call the number in question and it was disconnected.
I trusted the name VanGuard but after the number being disconnected decided to put it in the whol ename and address
I'm so sorry for what you all have been through but thank you so much for being willing to post. I am broke as it is and that would given be another big hit in my funds.

T
T
Tamara Schmidt
Elkhorn, US
Oct 13, 2009 10:59 pm EDT

I received a phone call from a women called Malinda Worner stating that I was approved for a loan, not a payday loan, but a loan, that one of their lenders was willing to take a chance with me.However the lowest amount they could lend me was $5000.00 dollars, with 8% interest and 5 years to pay it back, monthly payments would be $101.70.I thought this was too good to be true and that God had answers my prayers, then Malinda told me I had to pay money upfront to get the loan.She wanted $610.70 and then said that I would'nt have to make my first payment until May1, 2010.Right then and there I thought something was fishy, I told my brother about this and he agreed with me, so we looked it up on the internet and found all of these things about how this company is nothing but a scam.I am so glad that I checked this out before sending any money because I would have had to use my rent money to get this $5000.00 and then to find out that it's a scam, just think I could be homeless right now if I would have sent that money.It's pretty obvious that these people don't care, It makes me sick to my stomach just thinking that I could be living in the street right now.So please if you get a phone from Vanguard Mutual Group don't take the offer, It's a BIG FAT SCAM and I wish there was a way to get them in trouble.How can people be so heartless?Their phone is:[protected] Sincerely, Tamara S.

O
O
outofluck
Sparta, US
Oct 13, 2009 8:23 pm EDT

As of today the phone number is disconnected I lost over $1300 same circumstances they asked for 4 month's up front and then another 6 months and when I asked for a refound I was told that I would get the first of November I am reporting this to my local police who then reports it to the FBI. I feel stupid and should have known better Steve Mitchell and Henry Freeman are the two individuals I spoke with and I am sure that is not their real names.

F
F
fatboy2005
Pulaski, US
Oct 13, 2009 6:25 pm EDT

I got caught up in this and lost 932 dollars. I was willing to try anything to build my credit and secure a loan. This is a scam and when Stewart Mitchell called me after I sent the money then he said I need to send 660 more dollars to secure the loan. I fell pray to this and want to tell everyone, DO NOT SEND MONEY to these people. I was desperate and have lost other peoples money that I borrowed to do this transaction.

M
M
meyia
US
Oct 13, 2009 4:13 pm EDT

They are scam artists. I became a bit curious after receiving my approval/application and noted that the monthly payment times the amount of months the loan needed to be repaid by was less than the total amount of my loan by one thousand dollars and that included the first 4 months that will be credited to my account. Everything they said seemed too good to be true and it was. When they asked me to wire money to Jamaica, all the bells went up and I did not send anything. BE CAREFUL. They prey on desperate people.

M
M
maryb1969
Winslow, US
Oct 11, 2009 12:56 pm EDT

There are so many scams but the same people are behind them including but not limited to Eastgate Lending Services and middlegate financial group. So many similar web sites. Do not be fooled by these crooks. They have stolen hundreds of thousands of dollars. Please speak out and tell your story, it will help others and save their money. The more stories being told the more athorities can hear us. Please if you are being fooled do not listen. I am first hand wittness to these scammers and how easy it is to believe them. They know just what to say and how to say it to rope you in. So read all you can and speak out. I want to know if what I say stops people from sending their money or comforts others who were robbed of thier money. Maybe the athorities will run a sting operation and con these con's into getting caught. They time has come there number is up. maryb

ComplaintsBoard
K
7:34 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Vanguard, "the people's mutual fund firm" has made it astonishingly difficult to roll over IRA funds from another institution into Vanguard. That their standard IRA rollover forms stipulate a "guaranteed signature" at the end (but which isn't really required, as I discovered after I called a Vanguard rep several weeks ago), was just the beginning of the...

Read full review of Vanguard and 38 comments

Vanguard Reviews 0

Looks like Vanguard has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Vanguard, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Vanguard complaint handling

Vanguard reviews first appeared on Complaints Board on Dec 11, 2008. The latest review monthly printed statement was posted on Oct 18, 2024. The latest complaint Refusal to allow access to my funds was resolved on Nov 24, 2014. Vanguard has an average consumer rating of 1 stars from 104 reviews. Vanguard has resolved 4 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.3
127 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Vanguard Contacts

  2. Vanguard phone numbers
    +1 (877) 662-7447
    +1 (877) 662-7447
    Click up if you have successfully reached Vanguard by calling +1 (877) 662-7447 phone number 0 0 users reported that they have successfully reached Vanguard by calling +1 (877) 662-7447 phone number Click down if you have unsuccessfully reached Vanguard by calling +1 (877) 662-7447 phone number 1 1 users reported that they have UNsuccessfully reached Vanguard by calling +1 (877) 662-7447 phone number
    +1 (800) 340-8399
    +1 (800) 340-8399
    Click up if you have successfully reached Vanguard by calling +1 (800) 340-8399 phone number 1 1 users reported that they have successfully reached Vanguard by calling +1 (800) 340-8399 phone number Click down if you have unsuccessfully reached Vanguard by calling +1 (800) 340-8399 phone number 1 1 users reported that they have UNsuccessfully reached Vanguard by calling +1 (800) 340-8399 phone number
    +1 (800) 523-1036
    +1 (800) 523-1036
    Click up if you have successfully reached Vanguard by calling +1 (800) 523-1036 phone number 0 0 users reported that they have successfully reached Vanguard by calling +1 (800) 523-1036 phone number Click down if you have unsuccessfully reached Vanguard by calling +1 (800) 523-1036 phone number 0 0 users reported that they have UNsuccessfully reached Vanguard by calling +1 (800) 523-1036 phone number
    +1 (888) 888-7064
    +1 (888) 888-7064
    Click up if you have successfully reached Vanguard by calling +1 (888) 888-7064 phone number 0 0 users reported that they have successfully reached Vanguard by calling +1 (888) 888-7064 phone number Click down if you have unsuccessfully reached Vanguard by calling +1 (888) 888-7064 phone number 0 0 users reported that they have UNsuccessfully reached Vanguard by calling +1 (888) 888-7064 phone number
    +1 (800) 585-9187
    +1 (800) 585-9187
    Click up if you have successfully reached Vanguard by calling +1 (800) 585-9187 phone number 0 0 users reported that they have successfully reached Vanguard by calling +1 (800) 585-9187 phone number Click down if you have unsuccessfully reached Vanguard by calling +1 (800) 585-9187 phone number 0 0 users reported that they have UNsuccessfully reached Vanguard by calling +1 (800) 585-9187 phone number
    +1 (800) 997-2798
    +1 (800) 997-2798
    Click up if you have successfully reached Vanguard by calling +1 (800) 997-2798 phone number 0 0 users reported that they have successfully reached Vanguard by calling +1 (800) 997-2798 phone number Click down if you have unsuccessfully reached Vanguard by calling +1 (800) 997-2798 phone number 0 0 users reported that they have UNsuccessfully reached Vanguard by calling +1 (800) 997-2798 phone number
    More phone numbers
  3. Vanguard address
    14321 N. Northsight Blvd., Scottsdale, Arizona, 85260, United States
  4. Vanguard social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.