Vauxhall Motors
Reviews and Complaints

my car i had on finance on set 2017 from new was a zaferia 1.9 cdti
after three months things started to go wrong first the flywheel had to be replaced the the main manegement had to be
replaced, the 6 months later it broke down again so i called the aa again they towed it back to the garage again, the a month later the turbo went the fixed that the 6 months later the fly wheel went again they replaced that the week were going on holiday the turbo went again so the aa took it back again the garage fixed it again i got the car back on the thursday evening the day befor we went away my wif took the car ou on the friday morning to take the dog to a friend to look after when the radiator burst so it was towed back to the garage by the aa the garage said they put a hole in by accident when the put the turbo in the brought it back on the friday night .we set off on our holiday when we broke down in coventry i called the aa they took us all down to weymouth 12 ours it took them i phoned the garage and they started to panic the garage in weymouth told me that the car had 9 different faults im am not happy with the car and still pay out money on the car as the warranty is out the car is just a pile of junk and vauxhall have made no attemped to give a replacement car even though it has had major faults so why should i pay for it when it will keep breaking down because i cannot aford to pay for the expensive parts

on buying a car from perry, s 4/12/09 friday i took it home & 1 hour later i took r lass 2 work on the A1 as i got to 70mph the steering wheel shook it, s nut, s off so i took it back the next day after work & they got it in on the monday two balance the wheel, s & blow the tyer, s up they had 20psi in them which made it float all over the road 9 week, s later it started misfiring & the engine service light came on so i took it back & they said the service light doesant mean owt so the next day i came back again same problem no power light on again so they booked it in & with in an hour of getting home they phoned me & told me it was the exhaust egr valve which is a comman fault on the car & my £500 silver warranty doesant cover it which they was trying to charge me £212 the part is £67 i got 1 from the breaker, s for £58 & lost a day, s wage to fix it myself ! so i would advise people to stay clear of perry, s in doncaster coz your warranty mean, s nothing !

I have an ANTARA 2.0CDTI irmesher, it has been back for major repairs now 17 times since the day i bought it. It is now 18months old and still Vauxhall have refused the rejection letters and now are refusing to answer any calls from me. I have been very amicable and have worked closely with them to resolve the issues but now it has become a joke, one which they cant fix. The dealership just keeps resetting and replacing things on the vehicle and then days later the issue starts again. There was more than 1 problem issues including: total shutdown of the dash including speedos etc... the wrong dampers fitted causing the tyres to tear down to the metal and im still getting total shut down of the turbo which is needed to get the car over 20 MPH. Why cant they just replace the vehicle as bad build? its obvious they dont care for there customers and have no pride in there products.

Had 2 visits to Perrys in the last couple of years. Latest one last week when I called in on the way to work as my battery light had come on, suspecting either an alternator or battery fault. I specifically told the service rep I was in a hurry and wanted a diagnosis and would book the car in at a later date. The rep mentioned my car had a handbrake recall and they would do this on the day for me. I explained I didn't have time and that too could be done at a later appointment. I had to wait an hour and a half, I thought to test the battery and alternator, however they hadn't touched that but simply did the handbrake recall, clearly as they are paid by Vauxhall for it. I t put me very late for work and the same fault remained. They quoted me £616 to change the alternator because it was a 'genuine' part. I had it done for £250 with the same genuine part. Prior to this I wanted a price to swap my carand they refused constantly asking 'how much can you afford to pay each month?', I tried explaining I would make a decision about how to finance the car after I had a price considering paying cash or visa etc., they sent me away without a quote stating they couldn't do anything for me unless I told them how much per month I could pay! They have done this twice to me in the last 2 years, needless to say I have never bought anything from them. Their service is terrible, all the care about is how much money they can squeese out of any sucker who walks in. Customer service is none existent!

I purchased a brand new Corsa in 05. It had several small things go wrong after the first year. In 08 the engine started to make a noise and as it was due a service I took it to my machanic, and asked for the noise to be investigated. The engine was discovered to have a fault with the timing chain, which had jumped aprox 90 degrees resulting in valve to piston damage. I took it to an independent garage for assessment as requested by the finance company G.M.A.C. They refused to accept this report, and have blamed the machanic I used for my car's, and myself for the problem. They told me the car has not been serviced or looked after which is not the case. I have looked after this car as I purched it for reliability and affordability as I do a lot of miles for my work. I have been forced to buy another car and have been black listed by G.M.A.C because I cannot afford to meet the full monthly amount to them! They took me to court to get the car back at a cost of £300 to me, even though I had signed an agreement for them to take the car, and even arranged a date for them to pick it up, but they did not turn up, resulting in me phoning them and being told to leave it with them. I still have the car, and have not heard from these people since my court date with arrangements for them to remove it. I did my home work and the 04 corsa's had the same problem as mine, and due to the fact that I know I took care of my 'pride and joy' I know that mine is a manufacturers fault, but they will not admit it!

I purchased a brand new Corsa SXi 1.4 from Sherwoods, Stockton on Tees, Cleveland on 1/12/07. It is the worst car I have ever had re performance and design but I expected it to at least be reliable.

To date is has broken down completely on 3 separate occasions and the AA have been called for assistance. The second occasion it broke down in December 08 was 2 days after a 2 day full service. At that time they kept it for approximately 1 week - I was given a courtesy car on that occasion. The third occasionwas on 19 January 2009, a few weeks after the previous occasion, it broke down completely yet again. The car was towed by the AA to the Vauxhall garage in Northallerton and from there it was taken to Sherwoods at Darlington - I live in Yarm.

The following day I was told Sherwoods at Stockton on Tees had no courtesy cars. They couldn't repair the fault so I lost a days wages. Later that day they said I could have a rented car from Enterprise but I had to wait for someone to return a car later that day. I was asked to pay a £50 deposit which I would be returned when I returned the car. Then they advised me to pay £10 per day as an insurance against stratches etc to the car as if they found any damage I could end up paying a substantial amount so I felt I had no alternative but to agree to pay this. I was then informed they'd made a mistake and I only had to pay £5 a day.

It is now 22 February and my car has still not been returned to me. In the meantime, Sherwoods advised me to stop paying the £5 per day to the car rental company and owing to the length of time I've had the car, I stopped paying this amount as it was getting to expensive.

I have sent a complaint to Sherwoods at both Stockton and Darlington branch plus the Head Office of Vauxhall. I did eventually receive an acknowledgement of my complaint from Sherwoods at Darlington and a phone message from someone at Sherwoods at Darlington asking me to ring him and that they would try and resolve the matter. I rang the person concerned on 3 occasions but he hasn't had the courtesy to return my call re the complaint. My main grievance is that the car is totally unreliable and I've lost confidence in it altogether. I feel that I shouldn't have to incur expenses for an alternative vehicle when my own car has problems due to no fault of my own (up to now I've paid over £90 to Enterprise for the rented car which they debited direct from my credit card). It was only when I received my credit card bill that I noticed the amount which Enterprise had debited. It does mention in the small print on the agreement that they will do this, so advice to other people renting a car from Enterprise - read the small print.

The car was purchased at Sherwoods in Stockton and no one from the company has acknowledged my complaint. I feel the service is appalling. I am paying over £200 a month for my own car which has been off the road now for nearly 5 weeks and a full week prior to that. I feel that I certainly shouldn't have to pay anything for an alternative vehicle when the car is faulty.

my vauxhall meriva 1.7 cdti broke down on the 23 July would not start, i called my local garage who collected it they could not find out what was wrong, so they sent it to the local vauxhall dealer the above garage, they been the wright place to send it to did not get it back until 18 September, with a bill of £4000 as i see that there work shop did not know how to fix the problem .i would like to know why vauxhall did not help to pay for there fault in not knowing about problems with this car as it has only done aprox 25500 miles, new harness was fitted with i was told that vauxhall was having problems with these harness in this type of car but it was never replaced, i was told in the first place that this would cost between £2000- £2500 witch is a lot of different between the first figure and what i had to pay, they was not very good at tell me what was happening to the car in this time i am partly disable so i do not have that amount of money, witch i had to borrow from the bank,