Vauxhall Motors
Reviews and Complaints

Recently bought an Astra 1.6T 200SRi . The Owners Handbook obviously covers all variants . As the car had one previous owner it is not obvious what specification/equipment my car has . My local main Dealer carries no stock of any Vauxhall literature let alone old stock . For my previous Insignia I had a Sales Brochure which enabled me to identify the equipment fit e.g. rear camera etc..If you carry old stock literature I would be happy to purchase a copy from you.

Many Thanks

In September 2023 my Vauxhall grandland X that I leased from August 2020 from new broke down on a busy carriageway and police had to help move me to a place of safety and then it cost me over £250 to tow to Vauxhall garage where they left me for three weeks car less and still paying £300 a month the car has only done 29000 miles and has full service history and sailed through its MOT in March but I have just paid over £3000 in order to get car back as my lease agreement does not end until August 2024 the car is three years old and required a new clutch gear box and flywheel and customer service have ignored twenty emails and over 30 calls and there is zero customer support there are currently nearly 900 bad reviews on trustpilot about the terrible customer service and extremely poor and un safe manufacturing of Vauxhall cars and no one is listening or investigating

I have a 2918 Vauxhall Astra bought from Arnold Clark Glasgow gascube road , I bought it 2 years ago it has only 43,000 miles on the clock , it broke down and was taken to Arnold Clark and was told it needs a new engine , Arnold Clark have been sending emails to yous asking for yous to accept the cost , I have Vauxhall cars for the last 35years , it has taken 2weeks of contacting Vauxhall and still no answer ,I would like to give yous permission to call Arnold Clark by phone and get this issue sorted , otherwise it will be the end of a great relationship with Vauxhall I am 79 years old and can’t afford to buy a new Vauxhall , thank you mr Peter burke

I have been dealing with Vauxhall for 29 years and Allways bought Vauxhall , this car has done only 43,200 miles and they are telling me a need a new engine because there is movement in the crankshaft , I think there must have been issues with this car , it has had a full service and I always take care of it , I am so disappointed with Vauxhall , there was a recall on Vauxhall astras of a faulty clutch pipe , I am 78 years old and I feel very hard done to and now to find the money to put this car back on the road

The way I've been spoken to this morning doesn't bear thinking about, I'm not sure where to start..

I've been lied too and told my car is ready when it's not. I've been told to speak the dealership about our car when I originally complained to customer service about them. Now I find myself that I need to complain about customer service dept!

This is unbelievable.

I need this escalated

Hi, my car broke down under warranty on 26th May 23 its at VAUXHALL in Telford, they carnt do the software update required because they need help of VAUXHALL technical support it's been at support stage 2 for 10 days now and technical support still haven't got back to them VAUXHALL Telford have been brilliant with me it's technical support that's not solving the problem

We had a new van in March and it failed 1st June, the gear selector stuck in park and it wouldn’t drive. RAC came out on behalf of Vauxhall, the engineer couldn’t fix roadside so it was recovered to thurlow nunn kings lynn where it has been ever since.

This van that has been fridged is instrumental in the success of our business and obviously not fit for purpose

We have had to hire a van at great expense to ourselves and and have no idea when our van is going to be back on the road.

I’m sure you agree that we should be entitled to compensation, how do I go about first speeding the repair up and getting the aforementioned compensation.

I booked my Corsa SE 1.4 BV64EJY into Drive Vauxhall Aldershot for Service/MoT on 10th May. I was told later that day it failed the MoT and needed 2 Track Rod Ends + a tyre which were not covered on my EMAC Service Plan or the Warranty.

The parts were ordered and the work was done and my car returned to me. This cost me £420.85. The very next day the same symbol came up and my Service book had not been stamped. I phoned up and my car went back in on 16th May for this to be rectified. I was told another tyre needed replacing - £87.92 which I paid. However, my MoT Certificate PASS was issued on 11/5/23.

The car was returned - still no stamp in Service book and still this warning symbol came up on dash. I phoned yet again and my car went back on 23rd May …. I phoned in afternoon to check what was going on only to be told that another part (receiver I think) was needed at a cost of £388.10 to rectify this symbol issue. The Service book had at last been stamped. I could not believe this …. I was told I could possibly have a discount and was offered this at £291.06 and was told I could think about it and that my car was safe to drive!

I need a reliable car as my husband has been and still is in hospital with Parkinson’s + Dimentia and I am at present looking at Care Homes costing £2000/week.

This is the 2nd car we have had from Drive Vauxhall Aldershot - the first a Mokka in 2016 and the Corsa on 1st June 2022.

I am extremely disappointed that the fault with my Corsa has taken 3 trips to Service Dept for them to ascertain the problem. I don’t want this symbol on my dash even if it is safe. I am also disgusted that the Service Manager has not had the decency to call me in person to apologise for his dept’s failings.

Mary Dillon

I receive a letter from Vauxhall notifying me my vehicle is on recall for a safety issue..

I quote your letter ... worst case a fire in case of battery immersion

So I book an appointment at my local dealer to have the issue rectified ASAP

Booked for 24/05/2023

I received a call today (23/05/20323) advising me NOT to bring my car in as their software has gone down and pointless to turn up at my appointment, she was quite clear I SHOULD NOT TURN UP

Soooo.

DISGUSTING SERVICE! You tell me my car is on recall (highlighting in your own words the seriousness of it) Then I get palmed off with excuses of not to come in, for a safety issue! I assume the dealership and Vauxhall will take responsibility should the issue arise as you've failed to fix it at you said you would.

Your software issue is not my problem, neither should be the fact you've sold me a faulty car!

ABSOLUTELY UNACCEPTABLE.

Regards

Mrs Rafferty

RF22 YLC

To whom this may concern,

My car has been safety recalled by Vauxhall. I have tried every dealership in Glasgow and surrounding areas with no joy in getting my car in to get repaired. My car is unsafe to drive which means I have now had no car for 2 weeks. I have been paying for taxis to and from work because public transport is not an option. I work 2 jobs I’m a single mother and also look after elderly grandparents. My stress and anxiety is now through the roof because of this. This has impacted my life and is a total inconvenience! I have been waiting on a case manager calling me back since Friday with no joy. I again today called customer care to be told he/she is on their lunch and would call back. I’m still waiting! I’m now having to resort to legal advice/action as this is totally unacceptable!

Kerry McAllister

Car reg - SA67MDJ

mobile number - [protected]

Case number - [protected]

I have a 70 plate Vauxhall Corsa, since day one I have had issues with the onboard radio system. Had it replaced on 9/11/22 and 10 days late I got the same issue. I am getting to the point I want to return the car. The system just goes black and music plays in the back.

I am sick to death having to take the vehicle in to get looked at.

Video to big to upload.

On Sept 11th I was driving my Zafira people carrier when dense black smoke suddenly began pouring out of the passenger side dashboard,fortunately I was able to immediately stop and get everyone out of the car. In an effort to find out what had happened I searched online Vauxhall owners forums and quickly realised that these cars have a known build defect in the ac system which causes this problem.I called Vauxhall Customer Care who advised me to take the car to a Vauxhall agent for a diagnostic investigation,fort this I had to pay £120.00.As my only income is State pension I queried this cost and was assured that if the fire was proven to be as a result of the well documented dangerous build defect all costs would be covered by Vauxhall under their safety recall. I followed this advice and had the car inspected by Drive Vauxhall where their senior technician quickly found the failure to be the suspect components covered by the recall notice.

When Drive Vauxhall reported to VCC they refused to pay so I was left with the bill for £120.00 and a car I couldn’t use or get repaired.

I only approached a Vauxhall agent on their call handlers assurance that VCC would cover the cost of making the dangerous manufacturing defect safe.

The salesmen in the Lochside Garage Enniskillen, County Fermanagh, are little short and ugly men who abuse and catcall the lady customers. After being treated badly by these sexist and ugly men, the lady customer has to go and pay for the work done on her car. It just isn't good enough. I hope she tells everyone how appalling the workmen are in the Vauxhall garage in Enniskillen.

I purchased a vauxhall mokka in 2017. In the first 2 years the coil pack needed replacing.

I have had the car regularly serviced. The only time I didn’t was in lockdown.

Just coming into my 5 th year and the whole cooling system has needs to be replaced.

So heater matrix hoses

Water bottle

Water hose

Water pipe

Water outlet hose

Valve plug

Wishbone front

Degassing tank

Distill chamber seal

Oil pick up pip

O ring

Ignition coil

Spark plugs

So 2 coil packs in 2 years.

I raised a complaint but still no reply.

Im still paying finance on the car

Should I keep paying.

It’s cost me over £2000 for a 5 year old car.

Still have water leaking

I bought a vehicle Vauxhall grandland X hybrid 4 on the 16th February 2022, vehicle was showing "electric mode not available at the moment, ambient condition “and on the 3rd of March 2022 took my car back to Evan Halshaw Vauxhall Leeds, Gerald Road, Leeds, I was given a courtesy car since, coming back in a week time, the car has even gone worst it would not start so from fair stage to worst stage, and as off today my car is not ready, service keep on telling me waiting a the second switch from Vauxhall, the branch have agree to pay the monthly finance repayment(£235.39) back until my car is ready, but what really amazes me and very disappointed is that this is not my first time buying a car from this branch to which all was ok in the past but on this occasion am really disappointed, unable to use my new car with my families and easter 22 going to 2 months.This is not a good image on Vauxhall.

 

What has caused this car not to start anymore at your branch is within, and I know this is not a major issue but minor, I want this issue to be escalated and resolved , as I am not a happy person right now because the car inspection negligence even at the time of sale was poor and inadequate, cleanliness of the car too, I continue to pay my car insurance, road tax without use, and the continue finance month repayment to compensate for this error on the path of Vauxhall,  I have been very patient since the 3rd of March 2022 going to 2 months now, and time is running out,. I have also raise this complaint yesterday with Vauxhall Customer Care [protected] – case reference [protected] so as to see if the their technician can support your branch to get this sorted, and this have also been escalated, the fact that I brought my car after purchase to the branch in a perfect condition except the signs showing on the dash board and all of a sudden it won’t start at all makes me worry.

The fact that Vauxhall cannot even give me date when this part would arrive is a big concern, Vauxhall is not taking this matter serious, it keep on saying we have escalated it, how can Vauxhall not have a part of one of their car, in this case the latest Vauxhall grandland X hybrid 4, this is not a good image on Vauxhall right now and it needs to be resolved,and if the CEO/MD is reading this complaint this is telling customers out there about the reliability of using Vauxhall car hybrid or electric.

This was the response from.Vauxhall - Good morning Mr Kolawole, 

I am very sorry for the repair delay on your Grandland hybrid.

I have spoken to the technician working on your vehicle and the original fault that the vehicle went in with, vehicle not going into electric mode, was identified as a fault with the 12 volt battery, when this was replaced there appeared to be a problem with the VLV device, which Vauxhall technical advised to also be replaced.

We have escalated the part delay to our Backorders team, and although they do not yet have a delivery date for the part, this his been raised to the highest priority.

I will continue to chase this and will of course keep you informed.

If you do require any further assistance, please do not hesitate to contact me via telephone on the number below between Monday – Friday during the hours of 08:00 – 18:00 or via reply to this email quoting your unique service request number as detailed above. 

 

 

i purchased the car 4 months ago and have been unable to use the electric mode

it is under warranty and i have returned to local vauxhall dealer 4 times and have received various unhelpful responses, including have you trird switching on to electric mode, its very cold weather and the last 2 times that vauxhall technicals say driving at high speed for a long journey will reset it which i have done 4 times and told them so but without any success and the the last visit was palms to the sky

help

i bought this hybrid in order to help the environment and use battery only propulsion, but if it is necessary to drive long distances to make ir environmentally beneficial you should place a warning on these hybrids that they are only suitable for long distance users and you shouldnt advertise this electric mode of driving if it just doesnt work

there are a lot of owners with the same problem and you should do something about it urgently

thanking you in advance

malcolm graham

I purchased a secondhand car from Vauxhall in October 2019
After a few months the clutch started sticking and getting stuck to the floor, at times this has been so bad that the car can't move and I have had to put my hazards on in the middle of a round about putting my family at risk of harm.
This same issue has been supposedly repaired on four separate occasions since purchasing the car in October 2019 and steal the issue keeps on occurring I have had loss of earnings due to having to take time off work to take the car in and being too scared to actually drive the car because of how dangerous it is
I made a complaint 3 months ago and was told there was nothing that can be done.
I have lost all faith in this company and feel completely let down

My Partner purchased a two year old Mokka SE 1.7 CDI auto and acquired the vehicle on 01-12-2016 registration number KS63 GZH and now has her personal plate HEV333R.

The car I have to say has been wonderful until the satnav suddenly thought the car was in Germany is it has lost the GPS signal.

As the car was well out of warranty I took the car to an auto electrician who I have known and used for years. He told me that he thought it was either a fault with satnav unit or it could just need a soft ware update which he couldn't do.

So I booked the car into W.J. Kings on Bromley Common to have looked at a cost of more than £125 only to be told what my auto electrician tod us for nothing. This was approximately 2 2.5 years ago. Surly a main dealer should know or diagnose what the problem is.

Having received a recall letter from you dated 18 March 21 I emailed and called your customer services department several times. I have a case number of [protected].

I am more than happy to talk to you on the phone [protected]) this will be my fifth attempt of trying to talk to someone.

Whatever you do, do not buy from drive vauxhall leamington spa!
Went to check out a car on saturday, and whilst I was looking over the car, the salesman transferred ownership of my car to vauxall without my permission. When I said I would not buy the car, the branch manager came out said they had transferred ownership to them, and it was their car now, and if I try and drive it back home, he will phone the police and get me arrested! I never even gave them permission to transfer ownership of my car to them
When I said I am taking my car home, he mockingly said I would get a mile before the police arrested me! I am now at home 80 miles away, with my car. Don't trust drive vauxhall leamington spa, the salesman was good, the branch manager an arrogant [censored]e!