Vector Solutions’s earns a 1.0-star rating from 12 reviews, showing that the majority of clients are dissatisfied with training and risk management solutions.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
The website is designed very bad
The website is designed very bad. I spent 250$ on courses and subscriptions but can't access any of them 'cause I keep getting logged out when I try to take a course. They ain't putting in enough effort to give the service I paid for. I called customer service like 4 or 5 times and still haven't talked to nobody. I also wrote a complaint but Vector Solutions ain't responded.
This company used to be called Red Vector and they were good, but now Vector Solutions owns them and they will scam you
This company used to be called Red Vector and they were good, but now Vector Solutions owns them and they will scam you. They might try to put your credit card on recurring payments without asking. Plus, there's no support. I completed all my classes, but they never reported them to the DBPR. I called the support line about 10 times and no one ever called me back. Don't do business with this company. They only have salespeople who will try to get your credit card and tell you to contact support for your state hours. It's a terrible company.
I paid $499 for a year subscription in February
I paid $499 for a year subscription in February . During the middle of my subscription, my account got deactivated, so I couldn't take any courses. I sent an email in January when I realized it had been deactivated for months. But, I never got a response. Now, I need to take classes for CEUs, so it's become a problem again. The company won't do anything to fix it, except reactivate my account so I can buy another subscription. They say they can't give me a refund for something that happened so long ago. They didn't even bother to answer me when my subscription was still active. I had other important things happening in my life back then, so I couldn't pursue it. But now, I've tried to get it resolved, and it's been unsuccessful.
I've been using Red Vector Vector Solutions for over 16 years and have taken 224 classes
I've been using Red Vector Vector Solutions for over 16 years and have taken 224 classes. I don't know what happened to the provider, but I'm done using them. In March 2022, it took me 34.75 hours to complete 16 hours of continuing education, which is 13.33 hours at 50 minutes per hour required. I had to sit at my computer for all of it. The programs would kick me out and not save any time, even though they would ask me questions and have pop-up verification commands throughout the classes. Three times, I was kicked out of a three-hour class in the last 4 minutes. They blamed it on state requirements, but then admitted that the classes and formats were new and the bugs hadn't been fixed yet. This means their stuff didn't work like it did for the past 16 years, and it became my problem as they worked on fixing it. Now, in July 2022, I can't renew my license because I'm missing a required class. I've been contacting them every day for a week now, but I can't get a call back or the course I need to renew my license. Something changed, and they went from being a top-notch provider to a "give me your money and don't bother us with your problems" provider. I have to go to another vendor to get the continuing education I paid Vector Solutions for. Money isn't the issue here; I'd gladly pay double or triple what I pay them so I don't have to waste an extra 20+ hours on busy work because their products don't work correctly. Buyer beware, time is money, and they have no problem wasting mine.
Vector Solutions Complaints 8
I had a problem with Vector Solutions
I had a problem with Vector Solutions. They auto renewed my subscription for $450 for one year. When I called to dispute the charge and cancel the payment on the day of the renewal, they refused to drop the subscription or charge. They acknowledged that my original subscription was on June 10 at 10:55 am. I called on June 10 at 10:00 am to dispute the renewal. They didn't want to cooperate and end this subscription in good faith.
I ordered 32 hours of training from Vector Solutions, but they only offered me 28 hours
I ordered 32 hours of training from Vector Solutions, but they only offered me 28 hours. This didn't meet the training requirements in Florida. I had to go back and forth with Jessica P. about refunds and there were many delays in getting a check. I complained to Chase Bank, and they credited my account. On May 15, I received an email from Jessica saying that they canceled the check refund and that my bank should dispute the charge. She wished me a great day and weekend. But my bank denied the dispute. I want Vector Solutions to mail me a check for $749 to my home address within 5 days.
I paid $149.00 for 14 hours of continuing education classes and finished them all in March
I paid $149.00 for 14 hours of continuing education classes and finished them all in March. The DPBR hasn't gotten the info from Vector Solutions yet, and my license will expire in 2 months. I've called and faxed them multiple times, showing the shortfall of all 14 hours, but they won't help or contact me back. I have to retake the classes with another company. I've been calling them since early April. Please help me get them to send the info to the state!
Is Vector Solutions Legit?
Vector Solutions earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Vector Solutions. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Vector Solutions has registered the domain name for vectorsolutions.com for more than one year, which may indicate stability and longevity.
Vectorsolutions.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Vectorsolutions.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Vectorsolutions.com you are considering visiting, which is associated with Vector Solutions, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Vector Solutions website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Vector Solutions has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
The company didn't refund my money because they already processed it on 3/7
The company didn't refund my money because they already processed it on 3/7. I got an email saying my renewal was happening. I tried calling on Saturday to cancel, but they didn't answer because it was the weekend. I called this morning on 3/9 to dispute the charge, but they said they don't give refunds if it's already processed. They said you have to call the day before to cancel. I think that's unfair because they didn't warn me about the charge, especially since it's a yearly thing. Now I wasted a couple hundred dollars on a program I don't need anymore.
I used Vector Solutions for my online training needs to meet my professional licensing requirement
I used Vector Solutions for my online training needs to meet my professional licensing requirement. They have this thing where they automatically renew your subscription without asking, and they charged my credit card $449 for another year of training that I didn't even want. I didn't even see the emails they supposedly sent about it, and I only found out when I checked my credit card statement. I called and emailed them asking for a refund, but they flat out denied it. I haven't even used their services that they charged me for. It's just not fair, it feels like they're taking advantage of people and it's not right.
In March and April , Video Continuing Education, LLC experienced a sudden increase in customers because of COVID-19
In March and April , Video Continuing Education, LLC experienced a sudden increase in customers because of COVID-19. Following that, I had several phone conversations with my customer support representative, informing her about the surge and the need to adjust our numbers for the upcoming year. I briefly mentioned this in an email, but most of the discussion happened over the phone. Unfortunately, she disregarded my requests and proceeded to deny our conversations, even lying to her superiors about it. I never intended to maintain or increase our numbers for the 20-21 contract; in fact, I was considering discontinuing our use of Vector Solutions due to other significant challenges we faced with their services. Disappointingly, Vector Solutions chose to believe her instead of me. Therefore, I am kindly requesting a 75% reduction in my bill.
The company in question, Vector Solutions, located in ***, ***, has been trying to end a Target Solutions Edition Premier
The company in question, Vector Solutions, located in ***, ***, has been trying to end a Target Solutions Edition Premier Membership with Target Solutions Learning, LLC. This membership was intended for training purposes for our fire department. The group responsible for the membership is made up of volunteers, and they reached out to me for help because they haven't heard back from Target Solutions Learning, LLC despite multiple attempts to terminate the membership. Although the *** hasn't used the membership services since 2021, they are still being billed by Vector Solutions and have been unsuccessful in ending the agreement. I called *** on 10/28/22 and was directed to email *** at *** I sent an email to *** requesting an immediate termination of our membership, but we haven't received a response yet.
In 2019, I signed up for the AEC Pro Subscription from Vector Solutions for around $400
In 2019, I signed up for the AEC Pro Subscription from Vector Solutions for around $400. Last November, they sent me an email about automatic renewal, which I had agreed to. However, after using the service for a year, I decided to cancel within the specified time frame. Despite this, RED vector still charged me for the autorenewal. I had to stop the payment and report it as fraudulent to my bank in order to get my money back.
Then, in 2021, I received another email stating that they would automatically renew my subscription, even though I no longer had an active subscription with them. I have emails from November and December clearly requesting to be removed from the service. I called them this year to have myself removed and left a message. Additionally, I sent two emails requesting removal. They did respond to one of my emails, assuring me that I would be removed from the service. However, they still attempted to charge my bank twice this year and sent emails confirming their attempts.
This company is constantly bothering me and wasting my time with their fraudulent behavior and attempted thefts.
About Vector Solutions
One of the key strengths of Vector Solutions is its comprehensive suite of learning management systems (LMS) and online training platforms. These platforms are designed to meet the diverse needs of organizations, whether they are looking to train employees, educate customers, or ensure compliance with industry regulations. The LMS solutions offered by Vector Solutions are highly customizable, allowing organizations to tailor the training experience to their specific requirements.
Vector Solutions also offers a vast library of online courses and training content, covering a wide range of topics such as safety, HR compliance, professional development, and more. These courses are developed by subject matter experts and are regularly updated to ensure they reflect the latest industry standards and best practices. The content is engaging and interactive, utilizing multimedia elements to enhance the learning experience.
In addition to its eLearning solutions, Vector Solutions provides performance support tools that enable employees to access information and resources at the point of need. These tools include mobile apps, job aids, and performance support systems that help employees apply their knowledge and skills in real-world situations. By providing on-the-job support, Vector Solutions helps organizations improve productivity and reduce errors.
Vector Solutions has a strong focus on customer success and offers exceptional customer support. Their team of experts works closely with clients to understand their unique needs and challenges, and then provides tailored solutions to address them. From implementation and training to ongoing support, Vector Solutions is committed to ensuring that their clients achieve their learning and performance goals.
Overall, Vector Solutions is a trusted and reliable partner for organizations looking to enhance their training and performance support initiatives. With their comprehensive suite of solutions, extensive course library, and commitment to customer success, Vector Solutions is well-positioned to meet the evolving needs of today's workforce.
Overview of Vector Solutions complaint handling
-
Vector Solutions Contacts
-
Vector Solutions phone numbers+1 (813) 207-0012+1 (813) 207-0012Click up if you have successfully reached Vector Solutions by calling +1 (813) 207-0012 phone number 0 0 users reported that they have successfully reached Vector Solutions by calling +1 (813) 207-0012 phone number Click down if you have unsuccessfully reached Vector Solutions by calling +1 (813) 207-0012 phone number 0 0 users reported that they have UNsuccessfully reached Vector Solutions by calling +1 (813) 207-0012 phone number+1 (866) 546-1212+1 (866) 546-1212Click up if you have successfully reached Vector Solutions by calling +1 (866) 546-1212 phone number 0 0 users reported that they have successfully reached Vector Solutions by calling +1 (866) 546-1212 phone number Click down if you have unsuccessfully reached Vector Solutions by calling +1 (866) 546-1212 phone number 0 0 users reported that they have UNsuccessfully reached Vector Solutions by calling +1 (866) 546-1212 phone numberInformation And Technology+1 (513) 783-2751+1 (513) 783-2751Click up if you have successfully reached Vector Solutions by calling +1 (513) 783-2751 phone number 0 0 users reported that they have successfully reached Vector Solutions by calling +1 (513) 783-2751 phone number Click down if you have unsuccessfully reached Vector Solutions by calling +1 (513) 783-2751 phone number 0 0 users reported that they have UNsuccessfully reached Vector Solutions by calling +1 (513) 783-2751 phone numberRegional Sales Manager+1 (519) 820-7751+1 (519) 820-7751Click up if you have successfully reached Vector Solutions by calling +1 (519) 820-7751 phone number 0 0 users reported that they have successfully reached Vector Solutions by calling +1 (519) 820-7751 phone number Click down if you have unsuccessfully reached Vector Solutions by calling +1 (519) 820-7751 phone number 0 0 users reported that they have UNsuccessfully reached Vector Solutions by calling +1 (519) 820-7751 phone numberLeadership Development+1 (717) 227-4655+1 (717) 227-4655Click up if you have successfully reached Vector Solutions by calling +1 (717) 227-4655 phone number 0 0 users reported that they have successfully reached Vector Solutions by calling +1 (717) 227-4655 phone number Click down if you have unsuccessfully reached Vector Solutions by calling +1 (717) 227-4655 phone number 0 0 users reported that they have UNsuccessfully reached Vector Solutions by calling +1 (717) 227-4655 phone numberTechnical Resources
-
Vector Solutions emailsjudy.smith@vectorsolutions.com99%Confidence score: 99%Management
-
Vector Solutions address4890 W Kennedy Blvd STE 300, Tampa, Florida, 33609-1869, United States
-
Vector Solutions social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!