Vestiaire Collective’s earns a 1.2-star rating from 310 reviews, showing that the majority of fashion enthusiasts are dissatisfied with their luxury pre-owned items.
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Stay away!
Better stay away from VestiaireCollective and save your money! I ordered several items from their website and all my three purchases were a complete joke! Their quality control is shameful, they let items pass and really do not care about its quality. Items that were described as brand new in their description arrived in a very poor condition. I contacted their customer service and demanded my money back, but they completely ignored all my messages. So I canceled my account without looking back. Don't order anything from these thieves, you will never get what you paid for, and they'll never give you your money back. Their return policy is beyond ridiculous! I'll never order anything from them again!
The item was in terrible condition and impossible to return it
People, don’t even think to buy from www.vestiairecollective.com. They didn’t check the quality of the items and sent me second-hand item with the stains and in terrible condition. I was shocked to get such item and of course tried to return it, but the seller refused and told me that such item was useless for them. Simply ignore this website and don’t waste money.
I bought a camisole without a size label. The article doesn’t fit. Instead of a size 42 and after messuring it is a size 36 or 38 (S or M). They don’t want to pay back.
I sold an pair sandals at Vestiaire Collective and shipped it using the lable provide for them more than a month ago. I reported the issue I sent the carrier proof and they stopped contacting me more than a week ago without a proper solution. There is no phone number available to speak with a representative.
I sold 3 items via Vestiaire Collective. More than a month later I didn’t recieve the payment yet. Every two day I get this message that I have to be patient and that they will be back in 48h. I lost more than 500 euro.
this marketplace is a sham, worst marketplace, i sold an item, got proof of usps delivery and Vestiaire will not release my money because buyer says they have not received it, complete sham, buyer is dishonest, i did my job i should get paid
Terrible company, terrible customer service
Where is Tradesy, this would have never happened.
hi, i agree worst company, they are thieves
ve sold a Hat sendind direct shipping. Seller claim is fake and send to VC a fake hat . They canceled my sale and and ask me to send 15 euro for returning the fake hat. I ask them to send me picture with the item they got because mine is authentic and i provide the receipt but they stood with the buyer and don t answer me back
I purchased a belt bag the website.
The item is 45cm at its largest point.
It is described as 38cm.
As per their terms and conditions
If our experts find that the item does not perfectly match its description, we will issue a full refund.
That is a 7cm difference.
I have the right to a refund.
I sold and send 10 items on 2. May still didn’t get my payment terrible… I’m writing every day for one month still no answer.
My item nr [protected] has been stolen by Vestiaire collective check and authentication team in Italy/Milan. It was delivered to them 4 days ago for checks and since then there's no information what happened to the item. I contacted customer service but they're unable to locate the item. The order nr is [protected]. Please help.
They re blocked my account! They didn’t answer me. I don’t have an access to my profile I couldn’t to return the item.
Vestiaire Collective Reviews 0
About Vestiaire Collective
The website offers a wide range of products from over 50,000 luxury brands, including Chanel, Gucci, and Louis Vuitton. Customers can browse through a vast selection of clothing, shoes, bags, and accessories for both men and women. Each item is carefully curated and authenticated by a team of experts to ensure that it meets the platform's high standards of quality and authenticity.
Vestiaire Collective's business model is based on a commission system, where the platform takes a percentage of each sale. This incentivizes sellers to price their items competitively, while also ensuring that buyers get the best possible deal. The platform also offers a range of services to make the buying and selling process as smooth as possible, including free shipping, returns, and a dedicated customer service team.
One of the unique features of Vestiaire Collective is its focus on sustainability. By encouraging customers to buy pre-owned items, the platform is helping to reduce the environmental impact of the fashion industry. In addition, the company has launched several initiatives to promote sustainability, such as a program to recycle old clothing and a partnership with the Ellen MacArthur Foundation to promote a circular economy.
Overall, Vestiaire Collective is a trusted and reliable platform for anyone looking to buy or sell luxury fashion items. With its focus on sustainability, authenticity, and customer service, it has become a leader in the online luxury fashion marketplace.
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Vestiaire Collective Contacts
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Vestiaire Collective phone numbers+1 (855) 842-1822+1 (855) 842-1822Click up if you have successfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number 0 0 users reported that they have successfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number 1 1 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone numberUnited States+33 176 494 848+33 176 494 848Click up if you have successfully reached Vestiaire Collective by calling +33 176 494 848 phone number 37 37 users reported that they have successfully reached Vestiaire Collective by calling +33 176 494 848 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +33 176 494 848 phone number 28 28 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +33 176 494 848 phone number14%Confidence scoreInternational+44 844 581 5554+44 844 581 5554Click up if you have successfully reached Vestiaire Collective by calling +44 844 581 5554 phone number 29 29 users reported that they have successfully reached Vestiaire Collective by calling +44 844 581 5554 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +44 844 581 5554 phone number 31 31 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +44 844 581 5554 phone numberUnited Kingdom+358 942 450 126+358 942 450 126Click up if you have successfully reached Vestiaire Collective by calling +358 942 450 126 phone number 4 4 users reported that they have successfully reached Vestiaire Collective by calling +358 942 450 126 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +358 942 450 126 phone number 4 4 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +358 942 450 126 phone numberFinland+33 970 253 737+33 970 253 737Click up if you have successfully reached Vestiaire Collective by calling +33 970 253 737 phone number 8 8 users reported that they have successfully reached Vestiaire Collective by calling +33 970 253 737 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +33 970 253 737 phone number 3 3 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +33 970 253 737 phone number45%Confidence scoreFrance+49 322 2109 1915+49 322 2109 1915Click up if you have successfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number 1 1 users reported that they have successfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number 1 1 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +49 322 2109 1915 phone numberGermany+39 848 124 101+39 848 124 101Click up if you have successfully reached Vestiaire Collective by calling +39 848 124 101 phone number 4 4 users reported that they have successfully reached Vestiaire Collective by calling +39 848 124 101 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +39 848 124 101 phone number 2 2 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +39 848 124 101 phone number33%Confidence scoreItaly+34 902 882 124+34 902 882 124Click up if you have successfully reached Vestiaire Collective by calling +34 902 882 124 phone number 1 1 users reported that they have successfully reached Vestiaire Collective by calling +34 902 882 124 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +34 902 882 124 phone number 1 1 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +34 902 882 124 phone numberSpain+46 852 500 640+46 852 500 640Click up if you have successfully reached Vestiaire Collective by calling +46 852 500 640 phone number 4 4 users reported that they have successfully reached Vestiaire Collective by calling +46 852 500 640 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +46 852 500 640 phone number 0 0 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +46 852 500 640 phone number100%Confidence scoreSweden+34 971 57 65 24+34 971 57 65 24Click up if you have successfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number 0 0 users reported that they have successfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number 0 0 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number
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Vestiaire Collective emailssupportus@vestiairecollective.com100%Confidence score: 100%Supportsocial@ropa-online.com100%Confidence score: 100%contactpro@vestiairecollective.com95%Confidence score: 95%Support
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Vestiaire Collective address33 Boulevard du Général Martial Valin, Paris, 75015, France
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Vestiaire Collective social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 16, 2024
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I purchased a girl's Burberry jacket and the garment was listed in very good condition with minimal wear. However, when I received an item it had several stains that were not even mentioned on the listing. I contacted the costumer service and sent the item back, but they told me after 2nd evaluation they can not take it back and send it back to me. I am stock with the dirty and unwearable jacket and very unhappy with the decision that they made. It is misleading information that they put on the listing and the seller is not truthful. Shame on you Vestiaire Collectives and your inspection.
CEO Sebastien Fabre has designed this website-based business to be a one-way affair: Money comes in, little goes out, complaints are ignored, and because they are based in France, they are protected by the French governmental bureaucrats in this social welfare state. French companies cannot compete in the world marketplace, so they resort to`exactly the kind of dishonesty you read about in these critical reviews.
Have Purchased " very good condition" shoes got a pair fair condition shoes with huge scuffs on heels.
Ref : 3819401 .
So very disappointed. Have purchased a pair of Louis Vuitton heels listed by Vestiaire Collective Concierge Service as " Very good condition".
Have received heels with huge scuffs on heels in some parts the leather is missing! How shocking.
Upon receiving the parcel I have written an email to VC supplied photos of these heels asking to take these shoes back and issue me with a refund.
Nobody got back to me I kept sending emails until today when I have received an email from someone called Ghizlène who has stated they don't accept returns and I can relist these shoes if I wish - a small handling fee will be deducted from the final sale. ( That means they will be released as very good condition while in fact the condition is poor, worned out soles, scuffs and missing leather on heels).
I have purchased an item marked by VC Condition : Very good condition.( A second-hand pair of shoes in very good condition have barely been worn and very well looked after.)
What I have got is a pair of heels which correspond to a Fair condition:
Huge scuffs on heels and missing leather on heels, worned out soles.
Shame on your Vestiaire Collectives we pay 30% commission fee for you to check all items properly- in this case you have not done it and now you refuse to admit your mistake and takes these worned out shoes