Vinted review: Withdrawal of funds

After selling in Vinted for a couple of years I was randomly asked to verify my identity and asked to send a copy of my driving license which I did. A couple of months later I was unable to withdraw my funds so I contacted Vinted, I was told that I needed to complete a PEP firm out so that they could send it to their payment provider, as I had been identified as a risk?

I completed the form and returned it to vinted, 3 weeks later despite lots of messages from myself I have had no response and am still unable to withdr Funds. The strange thing is they still allowed me to sell whilst with holding the funds from the selling? I wonder if this is actually legal. They tell me the only firm of contact is via the chat on line, but you just get automated responses or continually told to be patient! Found some email addresses on line but again just get automated responses and the. an email saying this issue is resolved, it is not resolved as I still can’t access my funds!

The customer service is very poor and this has caused me great anxiety as it’s made me feel like I have done something wrong . I just want the money i have made from my selling, all of which were items pre owned by myself ir items purchased but unable to return

Please can anyone help