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The whole Virgin Mobile Top-Up phones sounded like a great idea for a daily usage with a plan for $ 44.99 giving 400 anytime minutes and unlimited nights and weekends. That was until on the 19th of January, I added a $ 50.00 top-up card earlier than my due date (January 25, 2007) and till this day still cannot use my cell phone. I repeatedly called and talked to several Customer Service Reps which could not do anything because initially the person whom activated my information into the system at time of turning the phone on, put the wrong Vkey (a password in order to pull up your file with the C.S.R.). Then from there talking to TWO managers whom couldn't do anything for me except tell me to ADD an additional $50.00 Top-up card to turn on my phone and continue the plan! So now I am out of the cost of the phone, the cost of activation, and out of an additional $ 50.00 for a top-up card and what do i gain from it all? A PHONE THAT DOES NOT WORK AND BEING OUT OF $155.00! Nice way to treat your customers!
A very upset consumer!
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I don't know anything about their cell phone service, but their broadband2go Wireless internet service is awful. After purchasing two wireless adapters ($40.00each) and a Virgin Mobile MiFi device ($149.00) to enable up to 5 electronic hookups, and ordering an Unlimited service in December for $40.00 a month...no contract. It worked perfectly for all of December and all of January. In January, we were advised that beginning Feb. 15th we would be limited to 5GB per month. No problem there. We were using just a little over 1GB in a month. Then suddenly on Feb 23, we began having big time problems. Our equipment indicated that we were hooked into the internet, but we could not open any websites, mail, etc. For 4 weeks, I spent hours with customer support with them trying to fix the problem They kept me trying for as long as 2 hours a session with no results. I finally took the MIFI device back to Radio Shack and they told me it was defective and gave my a new one. I called customer service to activate the new MIFI, and my computer recognized it, but it didn't work any differently than the old one. So I assumed the problem was with Virgin. I told them that I had to have internet access, and since they could not help me, I was not going to use them any longer. I asked them for a refund for February to March, and they said they could not give me a refund, they could only put the $40 back on my account for a free month of service. I tried to explain that it would be another month of no internet service since they could not fix my problem but they wouldn't budge. So beware. The price for wireless is great, but if you can't use it...not so great.
I had the same thing happen. I signed up for the unlimited $40 a month plan in November. Service worked great through February. I do use a little more than 5GB a month. So while I still have my grand-fathered "unlimited" internet, but when I hit 5GB it slows down to worse than dial up. Plus I have the same problem as above where often times I can't get it to stay connected at all. I'll spend all day just rebooting and reconnecting and crying and wanting to throw it out the window. I certainly wouldn't have spent $150 on a Mifi if I had known I was only going to have 3 months of good service, not to mention true unlimited internet.