Straight Talk Wireless
Reviews and Complaints

This is the worst service I have received in over 60 years. They are very incompetent .They don't know what they are doing. They just keep giving fake apologies as if they are reading a script. On top of that, they are extremely rude by keeping me holding on the line then hanging up on me. They don't even deserve 1 star they deserve 0 star. They lack basic communication skills in english.

My service end date was March 26 and I was to be paid on the 27th. I planned on buying more time on the 27th when I got paid. My bank account was debited $48.23 on the 23rd. I didn't authorize that charge and do not have auto pay. Calling Straight Talk is futile. You can't understand the CSR's. Fortunately I had the funds in my account to cover that amount. The payment was not showing as having been made for my cell number. So frustrating. I had to go to my bank and get a new debit card and put in a fraud reimbursement request. I still don't have my money back. I won't ever make a payment with my debit card again and will just buy refill cards with pin numbers. This really upsets me as I'm not rich, and that was my gas money until payday.

I signed up for straight talk several years ago.one of the reasons I decided to get straight talk was I would get signals from Verizon towers.Verizon bought straight talk recently.not long after I wouldn't get a signal with places I had no problem with before.i would randomly not be able to make calls.i would lose internet where I had no problem before.not long ago I had to go to pennylania for training.when I was coming back I couldn't get a signal.this is a 5 hour trip.i had to reboot phone several times so I could use maps.That would have been bad that I couldn't get home because they made the signals worse.

On September 8th 2024, I purchased a phone plan from Straight Talk Wireless. After taxes/fees, the amount came out to $48.95. It seems to have finished processing on the 9th according to the bank statement. On a monthly basis I purchase a phone plan from this vendor. Normally I purchase a $35 Bronze Unlimited plan but decided to switch to the $45 Silver Unlimited plan due to my needs changing.

On September 18th 2024, a charge of $143.41 was placed on the credit card. I did not notice this until September 23rd 2024 when I logged into the my bank's app to check up on my balances for Checking + Savings accounts. The only product I purchase from this is the monthly phone plan as described before and nothing else. I have no idea why this $143.41 charge was being imposed onto the credit card. It is very incoveniant and frustrating to see this random charge placed on it.

I have never had so much data problems I get the 45 dollar plan and I get kicked off Internet it's slow won't let me connect nothing and it's say it's unlimited also turning phone on and off doesn't work.these so called tech support don't know how to work on [censored] you can't even understand their broken English I am filing a civil lawsuit against them with my attorney in Monday.

I was transferring my number from straight talk to qlink wireless and was not informed when the transfer would take place. My service was going to run out on June 6, 2024 so the morning of the 6th I renewed my plan which cost me $38.60, little did I know that afternoon they would transfer my number over to qlink and when I tried to log in to my straight account it could not be found! It was like I was never a customer at all. I called customer service and told them what happened and that I should get my money back because my account was cancelled and I never used the plan I paid for that morning. They could not find my account no matter what info I gave them and refused to acknowledge that I was even a customer just an hour prior to my call.

My data has been constantly slowed down to unusable speeds since February 5 until now. I have contacted Straight talk customer service and was assured that I had the "unlimited" data plan and everything was fine on there end. The data speed will be fine for 30 seconds to 1 minute, then is repeatedly slowed down to less than 1 MB/s. I have many speed test results from every day since it has started.

My Internet and data are very slow and that's if it actually works. I'm in central Illinois and the tower it goes off of is in Chicago! There are towers down here where I live. I can't get apps to update and videos barely work! I've called customer service and they don't help at all! Towards the end of my billing cycle it's like they throttle down my data!

I paid for my monthly service online chat with a custermer service representative. I purchased the $55 dollar unlimited everything for a month, and she added a promo code which was suppose to charge me $10 but that's not what happened. I got charges $55. But yet my plan was a $10 plan an I o ly had service for a little over a week. I am highly upset about this considering I was recently scammed an lost $26,000! And everything I call and talk to a representative about fixing this issue I get hung up on. I would like to have my service restored please and refunded. I was very rudely spoken to and hung up on several times as well this is obscured!

I signed up for service with Straight Talk about a year ago, and as yet, they have not updated the name in the cell phone registry to reflect my name.

The name attached to my cell phone is Ray Abbett, not John Watson (me)

Consequently, whenever I call someone new, the name Ray Abbett appears, not John Watson. Consequently, they do not pick up the phone call and we end up playing phone tag.

I have spent more then 20 hours trying to close my account because I have had no wireless service for two weeks. Every phone number they transfer me to asks for the same information and then sends me back to the same people.

They refuse to provide a transfer pin unless I use my phone to provide them information. But I can not use my phone and they don't send emails as they promise. THerefore I can neither bring my same phone number to T Mobile or get help from them in closing my account. It is one vicious circle between people with terrible Philopenian accents.

They have no service centers except Walmart and they only sell the phones.

Over the last 4 days I have called customer service 7 times. Each time they would tell me to try again later. Now my straight talk phone is locked up. my number that I wanted transferred from another carrier is blocked. So, I have no phone. I have asked for a new number. I am not able to do that either. Lastly, they call me back at 10 pm est. With a recording that their office was closed and to call back when it opened. This is totally unacceptable. I spent my hard-earned money on a straight talk phone then had to go back to the store to purchase a straight talk sims card even tho there was a sims card in the new phone.

After being a loyal customer for 10 years, I'm done. This last phone purchased October 15, 2023 is very disappointing. The tech team is just as disappointing. I called no less than 6 times and i still can't open pictures sent via text. They keep you on the phone troubleshooting then transfer the call and you troubleshoot the same mess all over again! I can drive two blocks from home and I have NO SERVICE! I have only four days to return this piece of junk and being the weekend, they wont receive it on time, so I lost my money. They lost a whole lot more than me though. Good riddance.