Menu
For Business Write a review File a complaint
Visiting Angels Customer Service Phone, Email, Contacts

Visiting Angels
Reviews and Complaints

www.visitingangels.com

Learn how the rating is calculated

4.3 1 Review 6 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Visiting Angels Reviews 35

ComplaintsBoard
E
12:00 am EDT

Visiting Angels Mixed Experiences with Visiting Angels

As someone deeply familiar with the caregiving industry, I understand the importance of reliable and compassionate care for our loved ones. Looking at the reviews for Visiting Angels, it's evident that experiences vary widely. While some customers have expressed concerns about unprofessionalism and poor communication, others have highlighted positive interactions with caregivers. It's crucial to carefully consider your specific needs and preferences when choosing a home care provider. Remember, each situation is unique, and finding the right fit is essential for the well-being of your loved ones.

Read full review of Visiting Angels
Hide full review
  1. Pros
    1. Nationwide availability for consistent care.
    2. Customized in-home care plans.
    3. Experienced, compassionate caregivers.
    4. 24/7 client support services.
    5. Comprehensive senior care services.
  1. Cons
    1. Higher cost than some competitors
    2. Inconsistent caregiver quality
    3. Limited services in rural areas
    4. Potential for scheduling issues

Visiting Angels Complaints 6

ComplaintsBoard
V
10:48 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been in healthcare 20yrs and have never seen an agency care less about their caregivers or clients. Dont expect any word in your contract to be true because i can promise you its not, they dont care who they send you only that they put a body in your home and when you realize things missing or you just want to change caregivers you will be berated...

Read full review of Visiting Angels and 3 comments
ComplaintsBoard
R
10:56 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My Mom, 80 Years old and suffering from a mild form of dementia hired Visiting Angels to visit 2 hours in the morning and 2 in the evening to help with dressing, bathing, cleaning and meal preparation. At some point recently her need increased to 24 hours. Things have come up missing, Angels were discovered to be doing their own laundry in mom...

Read full review of Visiting Angels
ComplaintsBoard
B
8:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Visiting Angels disappointed

Marian Karons, franchise owner, does NOT run background checks BEFORE sending caregivers out to clients' homes.
She sits with family members and touts how EVERY worker of hers has passed a comprehensive background check, only to find out later, that that isn't true!
She had a caregiver working with one client for THREE WEEKS, when the client found out that caregiver did NOT pass the background check!
She does not have enough workers to support the clients she signs contracts with. Some of her "caregivers" refuse to do any work! When they are rejected by one client, they are sent to another, instead of fired!
Marion has been known to yell and scream at clients and family members, call names, fling insults and hang up on them!
She comes in with promises and pleasantries. Neither is worth much, nor do they last.
Her employees have difficulties with her - if not outright unhappy! Apparently, she yells at them, threatens their jobs if they can't work certain hours - despite being informed of that fact before hiring - and pays them HALF of what she charges for the service!
According to reviews from this, and other sites, it looks as if this company has similar issues all over the states!

Read full review of Visiting Angels
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Is Visiting Angels Legit?

Visiting Angels earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Visiting Angels to be a trustworthy company. Although there's a 16% resolution rate for customer complaints, which deserves attention, Visiting Angels is known for their high standards and safety. If you're thinking about dealing with Visiting Angels, it's wise to check how they handle complaints.

We found clear and detailed contact information for Visiting Angels. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Visiting Angels has claimed the domain name for visitingangels.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Visitingangels.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Visitingangels.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Visiting Angels and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Visiting Angels has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Visiting Angels. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
S
2:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Visiting Angels Awful to employees

Visiting Angels guarantee part-time work and I didn't have a job and was happy to finally start work. Lasted just 2 weeks. First assignment went okay but ended. VA offered me something else right away. I accepted. As soon as I told them my availability there became a problem. VA only offered 2 days 3 tops out of 14. No one I know can pay their bills with the wages they pay working just 3 days out of 14. So I take another part-time job with another company. VA policy states that employees can work with someone else as long as it doesn't conflict with their schedule. So of course when I went over my schedule with the office manager she acted like everything was okay I thought. Next thing I know I'm promptly taken off the schedule completely. I ask only to never get an explanation from the office manager. I'm told she's "busy" every time I call. I finally reach the owner and she looks at the notes by her office manager stating that I didn't want to work. Lies. Never told her that. One red flag that I should have paid attention to when I was doing orientation was when the owner came into the office managers office and said right in front of me " One of our workers is concerned she will get fired for having the flu" They laugh and say "We don't fire ppl for being sick" Wow! Sounds like that worker knew she was in for it if she spent too many days out from the job! Next thing I call and finally get the office manager to admit they have no work for me. Of course I file for unemployment. I had a phone interview with that agency accusing me of refusing work. Visiting Angels told them that I said I couldn't work and wanted to change my schedule. Yes that true! I did discuss my schedule BEFORE I FILED FOR UNEMPLOYMENT NOT AFTER! Very nasty individuals. Unemployment concluded that their allegations were unfounded. Don't go to work for this agency and try to work with this office staff like a grownup you will be treated badly.

Read full review of Visiting Angels
Hide full review
ComplaintsBoard
M
9:49 am EDT

Visiting Angels Fraud

Visiting Angels of Ocean County / Toms River in NJ sent unlicenced home health aids with criminal records without finger prints to care for my father with brain cancer while he was paralyzed resulting in a current New Jersey Attorney General Investigation to fine with penalty owner Lori with violation of "The Consumer Fraud Act". I covered every shift sometimes up to 22 hours per. day because something just wasn't right! After giving information to the Franchise who agreed to help me in this matter, they abandoned me like all the rest in this industry. The company billed us overtime and for over $40, 000.00 for illegal and unlicenced home health aides with criminal records. Lori sold the company to two other gentlemen who are now aware of her offense via the franchise owner Visiting Angels National.

Read full review of Visiting Angels and 1 comment
Hide full review
1 comment
Add a comment
L
L
lkdh
Yukon, US
Jan 08, 2013 6:17 pm EST

Yes, Visiting Angels does not run there company the way it should be ran. Very poor. Would NOT use this company!

ComplaintsBoard
S
3:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Company representative inidicated company guarantees same care provider for 3 months after family/client interviews and selects careprovider. Careprovider came into home, did not adhere to written care instructions about the care of an elderly client with Alzheimer's disease. After 4 days, received call that the care provider would need to be replaced "so...

Read full review of Visiting Angels and 20 comments

About Visiting Angels

Screenshot Visiting Angels
Visiting Angels provides in-home care services catering to seniors and adults with disabilities. Their offerings include personal care, companion care, respite care, and specialized care for Alzheimer's and dementia. The company focuses on assisting clients with daily activities and maintaining their independence at home.
How to file a complaint about Visiting Angels?

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials.
- If you don't have an account, create a new one by following the registration process on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Visiting Angels in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the experience:
- Provide detailed information about your experience with Visiting Angels.
- Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and company's response if applicable.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Remember to follow these steps carefully to effectively file a complaint against Visiting Angels on ComplaintsBoard.com.

Overview of Visiting Angels complaint handling

Visiting Angels reviews first appeared on Complaints Board on Mar 5, 2011. The latest review Mixed Experiences with Visiting Angels was posted on Mar 22, 2024. The latest complaint disappointed was resolved on Sep 12, 2014. Visiting Angels has an average consumer rating of 2 stars from 35 reviews. Visiting Angels has resolved 1 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.8
3 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Visiting Angels Contacts

  2. Visiting Angels phone numbers
    +1 (800) 365-4189
    +1 (800) 365-4189
    Click up if you have successfully reached Visiting Angels by calling +1 (800) 365-4189 phone number 0 0 users reported that they have successfully reached Visiting Angels by calling +1 (800) 365-4189 phone number Click down if you have unsuccessfully reached Visiting Angels by calling +1 (800) 365-4189 phone number 0 0 users reported that they have UNsuccessfully reached Visiting Angels by calling +1 (800) 365-4189 phone number
    United States
    +44 114 433 3000
    +44 114 433 3000
    Click up if you have successfully reached Visiting Angels by calling +44 114 433 3000 phone number 1 1 users reported that they have successfully reached Visiting Angels by calling +44 114 433 3000 phone number Click down if you have unsuccessfully reached Visiting Angels by calling +44 114 433 3000 phone number 0 0 users reported that they have UNsuccessfully reached Visiting Angels by calling +44 114 433 3000 phone number
    100%
    Confidence score
    United Kingdom
    +52 555 661 2086
    +52 555 661 2086
    Click up if you have successfully reached Visiting Angels by calling +52 555 661 2086 phone number 1 1 users reported that they have successfully reached Visiting Angels by calling +52 555 661 2086 phone number Click down if you have unsuccessfully reached Visiting Angels by calling +52 555 661 2086 phone number 0 0 users reported that they have UNsuccessfully reached Visiting Angels by calling +52 555 661 2086 phone number
    100%
    Confidence score
    Mexico
    More phone numbers
  3. Visiting Angels emails
  4. Visiting Angels address
    937 Haverford Road, Suite 200, Bryn Mawr, Pennsylvania, 19010, United States
  5. Visiting Angels social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 29, 2024
Visiting Angels Category
Visiting Angels is ranked 2 among 35 companies in the Employers category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.