Menu
For Business Write a review File a complaint
Vitatrade Group

Vitatrade Group review: essential cleanser 42

R
Author of the review
7:08 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi, I just received my free bottle of Essential Cleanser. I wanted to check on the product and discovered the complaints on your site. I immediately sent the email below to the company. Should I take any further action?Sent from my iPad Kind regards, Pamela Alvarez Begin forwarded message: From: Pamela Alvarez Date: 7 October 2015 at 10:54:57 AM AEDT To: [protected]@myaccountsupport.net Subject: Cancel immediately Would you please discontinue any further deliveries of Essential Cleanser or any of your products to me at 4/75 Woolwich Road Woolwich Sydney Australia immediately. Regards, Pamela Alvarez

42 comments
Add a comment
R
R
Robyn Hodges
Kuluin, AU
Feb 12, 2015 12:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

On 6thand7th January my visa was charged four times for one trial bottle each of Garcinia and HerbalX? Then on January 20, $113.70 and on January 22, $114.52 for a product I have not received . Nor was I sent a number or address whereby I could cancel future products I do not want. I did not I get a payment docket. What do I do about this before I pas this onto fraud squad. Regards ROBYN Hodges

S
S
Seamus fogarty
US
Feb 02, 2017 7:42 am EST

Hi I replied to an add saying for €2:87 I would get a free sample of Anti Aging Serum and that's all I wanted but I didn't realise or did I see that I had 14 days to return the product but you cannot send creams or liquids in the post from ireland, so since I paid €2:87 with my credit card and since I didn't return my sample they signed me into a contract and since then they have taken €99:00; + €101:87; +€101:87 and nothing I can seemingly

G
G
Garcinia cambogia direct
NZ
Feb 27, 2015 8:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

i have been billed 3 times for the same product order.[protected].22nd Jan $89.90, 25th Jan.88.63, 10th Feb.92.47.What is going on? I wish this carry on to stop right now, other wise i am going to the serious fraud squad.I only ordered the free trial order, and i end up paying so much.i dhave got the trial order only.pleasecancel any more on going payments.
motty1@xtra.co.nz.

L
L
Linda Schaedle
Kyneton, AU
Mar 30, 2015 5:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I too have been billed for $ 501.91 in total. since 2nd February. This company has so many complaints against it that I too am going to report it to the Police. I have had to cancel my credit card after my statement appeared many transactions for a product I have not received.

B
B
blondie47
NZ
Apr 08, 2015 9:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I AM BEING BILLED FOR PRODUCT THAT WAS ONLY SUPPOSED TO BE A FREE TRIAL.I HAVE SENT E-MAILS AND TRIED TO RING TOO CANCEL ANYMORE ORDERS BUT NO REPLY.I AM FED UP WITH NOT BEING ABLE TO TALK TOO SOMEONE.I HAVE KNOW DESIRE FOR ANYMORE OF THIS PRODUCT.I HAVE REPORTED IT TO MY BANK AND THE NEXT STEP WILL BE TO REPORT IT TI THE POLICE.IF ANYONE WANTS TO REPLY AND HELP ME WITH THIS PROBLEM MY E-MAIL IS. annie.bob@xtra.co.nz

R
R
reptile_girl2000
Melbourne, AU
May 11, 2015 10:49 pm EDT

i also just wanted the trial pills but they keep sending them and billing my credit card i want it to stop im getting very angry how do we stop it please help my email is reptile_girl2000@hotmail.com

S
S
Satupekkala
FI
Jun 04, 2015 1:29 pm EDT

Same issue here! I guess the seller just don't care, just collecting all the money they'll get. After seeing all these complains I'll call to my bank and cancel the credit card. I'm afraid that is the only way...
Already e-mailed the seller but not expecting any answers any day soon :(

M
M
Mandy Joy
US
Jun 08, 2015 7:35 am EDT

I only wanted to try one bottle but have been getting this stuff sporadically with no address or contact details on it. I too cancelled my credit card because of their continuous unwanted harrassment

A
A
ASHIE RUGHBEER
ZA
Jun 09, 2015 4:00 am EDT

I requested trial products but my credit card was debited for various amounts . I have been in constant contact both telephonically and by e-mail and have been promised on many occasions that a refund on my credit card will be done. To date I have not received any products whatsoever and neither has my credit card been credited. Please advise how I can go about gettign my money back.

C
C
Catherine Errington
ZA
Jun 10, 2015 6:16 am EDT

Good day. I am in South Africa and was also caught out by this scam. I too requested the 2 trial products and my credit card was debited by 3 larger amounts. Fortunately I receive text msgs for any transactions, and caught it fairly quickly. I had to go into my bank to cancel my credit card - three additional payments were deducted from my credit card within 2 days.

I called MYACCOUNTSUPPORT and they gave some story that one was supposed to cancel any future automatic order, which was NEVER in the Terms and Conditions.

I received my first trial sample yesterday - almost 5 months after the original request. All the other item I supposedly paid for - NOTHING AT ALL!

L
L
leaane
NZ
Jun 24, 2015 5:51 pm EDT

I have also been getting billed for Garcinia Essentials and the Cleanse tablets after ordering through a free trial offer. The initial product did not arrive for a month and I was charged for the postage as expected, however almost 2 months later find my credit card has been charged for two lots of product. I only ever received the original free offer. They have advised that my account is now cancelled however they will not refund the first two charges of $125.22 and $127.01 which is a charge for the so called free trial product. The other charges on my card are for product not received and which they advise I cannot cancel until I receive at which point I have to contact them again and get a returning product number and then pay to return the product. They will not give a return product number prior to me receiving the product. Meanwhile they have my money. Have meeting with my bank to see what I can do to prevent any further deductions from my account from this company. Lesson learnt do not buy of the internet.

G
G
Gerd Edel Jargren
US
Sep 05, 2015 6:30 am EDT

I have exactly the same experience. When I did not want to get multiple shipments, I called first the phone number given for my country (Norway).
Impossible to get through. So I sent a mail to the given address, but it came in return. I found another mail address, only to get it returned too.
When I finally managed to get through on the phone, the lady I spoke with told that I was charged for four products, totaling $ 370, 73!
An exorbitant price compared to similar products. I was never told anywhere about this price. I told the lady at the phone that I did not want these products, but all my money back. Yes of course, she should help me, but she had to talk to her boss. No money came. Instead two packages arrived.
After two months the third package arrived. The fourth is still missing. I have written many emails, and I have called over and over again. I was told that July 15 two payments was done to my Visa card. I checked my account carefully, but found no payments. This I enlightened by telephone, but was told that I had to contact my bank. I explained that I could see every transaction on my account statements, but was told that I HAD to contact my bank. This I did, and of course it was right what I had stated. This I sent a mail about, and since I have heard nothing, and all my money are still missing. This is obvious scammers and they should be stopped, but how? Does anyone know the name of the company, and where they are located? I can not find it anywhere. My mail address is t-jarg@online.no

S
S
Susan Schmidt
US
Sep 18, 2015 6:26 pm EDT

I ordered this online, no reply came to acknowledge they had received my request, then I checked my credit card online and there were the amounts taken out for the postage, when I tried to check the companies mentioned on my account, the internet had know record of these so I cancelled my credit card. A month later the postman delivered my bottle of Garcinia Essentials and I have now found it was the company Vitatrade who had taken my order. I have now found my local chemist stocks a similar product, at a cheaper price so that is were I will be going from now on.

R
R
Reviewer88652
Oct 02, 2015 1:52 am EDT

I purchased a product online, now they billed me again, The 1800 number they supplied is dead, the support email i dead. It is a product called trylofire, it does not work.

S
S
staf
US
Oct 12, 2015 6:14 am EDT

stop zetten van leveringen van producten essential cleance en garcinia essentials
julia vercauteren
azalealei 86/r1
2170 merksem antwerpen
belgium

R
R
ronnie123456
US
Oct 22, 2015 1:52 am EDT

only way to stop them send email to Salt Lake City police department and cancel your credit cards as well

M
M
Michelle Pendlebury
US
Nov 08, 2015 9:24 pm EST

I have returned two parcels as i don't want them but the first has been sent back to me " not deliverable as addressed.". I am cancelling my card so they can not debit my account anymore. There must be some way to stop these people.

U
U
ulisese
US
Nov 18, 2015 1:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I too have had 3 payments taken out 480 in total rip offs, cancel card and ring the cops

R
R
Reviewer50151
Nov 20, 2015 7:04 pm EST

I took up a free trial of these products but have been billed for a full subscription. I wish to unsubscribe and cease them having access to my account!

S
S
Sibylle Bossuyt
BE
Nov 21, 2015 8:02 am EST

They took for 328 euro from my account (master card) for receiving nothing! I want my money back!

S
S
Sibylle Bossuyt
BE
Nov 22, 2015 12:13 pm EST

I ordered and payed with my master card a promo of Garcinia and Cleanse Essentiels for 9 euro both in oktober 2015. Now they have took from my master card (bancaccount) 328 euro for nothing! I wil go on to get my money back! Is there some one who had the same experience? I am from Belgium, Europe. Thans for you reaction.

W
W
Willemein
NL
Dec 02, 2015 8:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I do not want a contract, remove me from the administation. It is not my wish to have such contract. It isn't good.

R
R
Reviewer33291
Dec 03, 2015 12:41 pm EST

I ordered and payed with my master card a promo of Garcinia and Cleanse Essentiels for 9 euro both in oktober 2015. Now they have took from my master card (bancaccount) 328 euro for nothing! I wil go on to get my money back! Is there some one who had the same experience? I am from The Netherlands, Europe. Thans for you reaction.

F
F
Faye Whittemore
US
Dec 06, 2015 11:44 pm EST

Accepted on line trail only for Essential Cleanse & Garcinia Essentials paying postage only, next thing my credit card is charged fortnightly payments of $123.98 & $133.29 + conversion fees which I never accepted, Now going through my bank to disputes charges & refund payment.

A
A
Anthony Jury
US
Dec 17, 2015 5:27 pm EST

I have also received product from these Con artist grifters. I received the supposedly free trials bottles of Garcina Essential & Essential Cleanse. The HCA content they claimed for their Garcinia product is a joke, they claimed 100% HCA rating but theirs has is the lowest ever on the market at 500mg? I've got a local product with 3 times the HCA & a fraction of their price! That's if it contains any HCA at all, it could contain any crap other than Garcinia? Thank God I managed to find this forum & cancel my Debit card before they have had the chance to plunder my card account for this overpriced rubbish. Have tried to contact them like most people here but received no correspondence from them which is typical of Thieves & scamming Fraudsters? If you have purchased product from them, cancel your Credit cards immediately by notifying your Bank & let them try & chase after future requests for money? Does America & its Federal Govt have any Consumer protection for their Citizens & Worldwide Customers? Obviously not? Hopeless!

C
C
CarinaAdri
US
Dec 25, 2015 5:47 am EST

I bought 1 bottle of Garcinia Essentials begin November 2015 at 7, 89€. A second was for free.
They send me only one bottle.
BUT they debited my account (Master Card) in 4 times with -185, 97€ . I did not ordered anything! It is a FRAUDE COMPANY !
I can see that do that with many, many persons. That is a MEGA FRAUDE world wide! I made a complain by the police.
I am from Belgium.
E-mail : De.bedrijfsnar@telenet.be

G
G
Gillian Berryman
US
Jan 20, 2016 8:02 pm EST

in just a one month period i have been charged $750 on my credit card for vitamins. I never approved these transactions. Buyer beware no matter how wonderful this companies products sound DO NOT buy them, you will regret the ongoing charges put through to your card. Apparently this is all explained in their Terms & Condtions, I can assure you it wasn't at the time of purchasing nor did it state anywhere on their website that my purchase was a trial and that should I not return products I was locked into monthly fixed amounts. It wasn't even monthly fixed amounts they charged me $750 in one month and the only reason it didn't continue is because I cancelled my credit card. Vitatrade and it's affiliated companies are a scam DO NOT BE FOOLED

C
C
Cdlewis
AU
Jan 22, 2016 12:25 am EST

I have these products arriving monthly with no recollection as to ordering them. My mastercard has been debited and I wish to cease any further payments.

M
M
Michael Deeker
AU
Feb 16, 2016 11:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I ordered one bottle of this product as a trial and found it of no use at all. I have just received a second bottle that has been billed to my account that I did not order nor do I want. When I try and email the company the emails just bounce back.

C
C
cokazz
AU
Feb 18, 2016 9:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I am unable to take this product due to medical complaint. I only ordered the trial then they billed me For$134.61 and $139.50 for products I did not order. They will not answer the phone so It was suggested to me to contact the Ombudsmen Also I have cancelled my bank card

R
R
Rhonda Cross
US
Feb 21, 2016 10:37 pm EST

Late Dec. 2015 I purchased what I thought was a trial bottle of Garcinia and Essential Cleanse. I received a bottle of each about one month later.
I thought that I was going to be charged postage only for these items. My credit card statement arrived in Feb. 2015 and I had been charged the postage plus $129.36, $127.99, $133.88 and $135.82. These charges were from Fitnutrasupport.com, Corebodysupport.com, and also from
Fitlifenowhelp.com. At this point I have only received the original two bottles. So far I have been debited around $550.00. I have cancelled my
credit card and fingers crossed that I cancelled the card before anymore debits were put on it. The Dispatch Note was from Vitatrade PO Box 1229, Salt Lake City. Utah 84110. support@myaccountsupport.net. www.myaccountsupport.net
This is now in the hands of my credit card company. These people don't seem to be able to be contacted either by phone or email.
I hope that I have saved someone before they make the same mistake that I made by getting involved with these people.

A
A
Aurore Schaufelberger
US
Feb 22, 2016 12:43 am EST

Cancel your credit card asap and order a new one. Vitatrade cannot serve hisself any more. You can also block the enter into your bank

R
R
Reviewer35746
Feb 29, 2016 1:21 am EST

I bought the weight loss garcenia when it was on sale. I bought it once because i wanted to try it but i do not want to continue the monthly supply.
I do not want you to take any money anymore from my account.
I do not wish to continue having the monthly supply.
Thank you...

B
B
Barbara Cohen thats my name
AU
Mar 30, 2016 4:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have contacted you many times to discontinue my involvement
with your product I have just received another shipment, I am getting
angry now as I have asked you to stop sending it to me
Barbara Cohen

S
S
Solveig
SE
Mar 31, 2016 5:33 am EDT

I have tried to contact Vitatrade several times because i don`t want to have anymore of their products garcinia essentials and cleanse but they are not interested in answering me

J
J
john caulfield
AU
Apr 01, 2016 11:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

this was afree trial they have been continuously taking funds out of our bank and we have several unopened bottles we want to send them back and be refunded on all amounts of money

J
J
john caulfield
AU
Apr 01, 2016 11:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

we would like a refund the code tyrylofire product trylofire

L
L
Liz England
US
Apr 11, 2016 9:27 pm EDT

I have had the same problem as it appears many others have had. I requested the free trial. I have been since sent more product every month with my credit card bringing debited huge amounts plus exchange rates.
Trying to cancel is near impossible.
Am going to have to cancel my credit card with all the inconvenience that causes

B
B
Bernice Sommerford
US
Apr 13, 2016 7:54 am EDT

They are fraudulent. Have no right to help themselves to my money and the products are rubbish.
I also didn't request any more products just the one free sample.
But they keep sending them. About £400- £500 they have had off of me.
No more. Stopped card.

O
O
OlgaMZ
US
Jun 06, 2016 2:47 am EDT

Please stop sending this product to me and also stop charging my credit card.. It is a complete farce. Many times the product CARCINOMA CAMBODIA DIRECT has been sent to Malaysia instead of the USA. The return address on the package is always
Vitatrade
PO Box 1229
Salt Lake City
Utah 84110
support@myaccountsupport.net
www.myaccountsupport.net

But the return address on the package is
PO Box 2012
SE-202 26
Malmo. Sweden.

V
V
VIC3334
ZA
Oct 03, 2016 12:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Also unauthorized deduction from my account, did not receive the product, is this a scam?

  1. Vitatrade Group Contacts

  2. Vitatrade Group phone numbers
    +1 (888) 563-0374
    +1 (888) 563-0374
    Click up if you have successfully reached Vitatrade Group by calling +1 (888) 563-0374 phone number 0 0 users reported that they have successfully reached Vitatrade Group by calling +1 (888) 563-0374 phone number Click down if you have unsuccessfully reached Vitatrade Group by calling +1 (888) 563-0374 phone number 0 0 users reported that they have UNsuccessfully reached Vitatrade Group by calling +1 (888) 563-0374 phone number
    USA & Canada
    +44 808 168 3668
    +44 808 168 3668
    Click up if you have successfully reached Vitatrade Group by calling +44 808 168 3668 phone number 5 5 users reported that they have successfully reached Vitatrade Group by calling +44 808 168 3668 phone number Click down if you have unsuccessfully reached Vitatrade Group by calling +44 808 168 3668 phone number 2 2 users reported that they have UNsuccessfully reached Vitatrade Group by calling +44 808 168 3668 phone number
    43%
    Confidence score
    United Kingdom
    +61 291 912 796
    +61 291 912 796
    Click up if you have successfully reached Vitatrade Group by calling +61 291 912 796 phone number 68 68 users reported that they have successfully reached Vitatrade Group by calling +61 291 912 796 phone number Click down if you have unsuccessfully reached Vitatrade Group by calling +61 291 912 796 phone number 47 47 users reported that they have UNsuccessfully reached Vitatrade Group by calling +61 291 912 796 phone number
    18%
    Confidence score
    Australia
    +64 48 319 508
    +64 48 319 508
    Click up if you have successfully reached Vitatrade Group by calling +64 48 319 508 phone number 7 7 users reported that they have successfully reached Vitatrade Group by calling +64 48 319 508 phone number Click down if you have unsuccessfully reached Vitatrade Group by calling +64 48 319 508 phone number 11 11 users reported that they have UNsuccessfully reached Vitatrade Group by calling +64 48 319 508 phone number
    New Zealand
    +33 811 850 157
    +33 811 850 157
    Click up if you have successfully reached Vitatrade Group by calling +33 811 850 157 phone number 4 4 users reported that they have successfully reached Vitatrade Group by calling +33 811 850 157 phone number Click down if you have unsuccessfully reached Vitatrade Group by calling +33 811 850 157 phone number 2 2 users reported that they have UNsuccessfully reached Vitatrade Group by calling +33 811 850 157 phone number
    33%
    Confidence score
    France
    +49 800 181 9128
    +49 800 181 9128
    Click up if you have successfully reached Vitatrade Group by calling +49 800 181 9128 phone number 4 4 users reported that they have successfully reached Vitatrade Group by calling +49 800 181 9128 phone number Click down if you have unsuccessfully reached Vitatrade Group by calling +49 800 181 9128 phone number 1 1 users reported that they have UNsuccessfully reached Vitatrade Group by calling +49 800 181 9128 phone number
    60%
    Confidence score
    Germany
    +852 30 085 686
    +852 30 085 686
    Click up if you have successfully reached Vitatrade Group by calling +852 30 085 686 phone number 0 0 users reported that they have successfully reached Vitatrade Group by calling +852 30 085 686 phone number Click down if you have unsuccessfully reached Vitatrade Group by calling +852 30 085 686 phone number 0 0 users reported that they have UNsuccessfully reached Vitatrade Group by calling +852 30 085 686 phone number
    Hong Kong
    +65 800 852 3913
    +65 800 852 3913
    Click up if you have successfully reached Vitatrade Group by calling +65 800 852 3913 phone number 3 3 users reported that they have successfully reached Vitatrade Group by calling +65 800 852 3913 phone number Click down if you have unsuccessfully reached Vitatrade Group by calling +65 800 852 3913 phone number 2 2 users reported that they have UNsuccessfully reached Vitatrade Group by calling +65 800 852 3913 phone number
    20%
    Confidence score
    Singapore
    +27 87 550 2437
    +27 87 550 2437
    Click up if you have successfully reached Vitatrade Group by calling +27 87 550 2437 phone number 6 6 users reported that they have successfully reached Vitatrade Group by calling +27 87 550 2437 phone number Click down if you have unsuccessfully reached Vitatrade Group by calling +27 87 550 2437 phone number 7 7 users reported that they have UNsuccessfully reached Vitatrade Group by calling +27 87 550 2437 phone number
    South Africa
    +52 554 631 2229
    +52 554 631 2229
    Click up if you have successfully reached Vitatrade Group by calling +52 554 631 2229 phone number 0 0 users reported that they have successfully reached Vitatrade Group by calling +52 554 631 2229 phone number Click down if you have unsuccessfully reached Vitatrade Group by calling +52 554 631 2229 phone number 1 1 users reported that they have UNsuccessfully reached Vitatrade Group by calling +52 554 631 2229 phone number
    Mexico
    More phone numbers
  3. Vitatrade Group emails
  4. Vitatrade Group address
    451 S 300 W, Salt Lake City, Utah, 84101, United States
  5. Vitatrade Group social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Vitatrade Group Category
Vitatrade Group is ranked 40 among 54 companies in the Diet Products category