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Wachovia has been charging me for insurance for a year and a half already. I just found out last month when i asked one of the customer service representative to explain to me how they bill my payment. The representative said that they are adding 300 dollars because they are charging me for insurance that i didnt applied for. When i told them that I got my car insured already since i bought the car, they said they will deduct everything that i paid for. They deducted a total of 800 dollars from my principal. When I asked them why only 800, they said some months i pay 300 and some are only 90 dollars. I asked them to send me my payment history, they said it will arrive for 3 days but until now, its been 3 weeks already and i haven't received it yet. Im getting so frustrated. I dont know what to do. I need my money back.
The complaint has been investigated and resolved to the customer’s satisfaction.
This company billed me for insurance on my Auto when I already have it. I paid the bill until I found out itwas for. I paid the regular payment and did not pay the insurance. Wachovia will not return the over payment, nor will they call the credit reporting agencies to have the overdue payment re3moved. This has dropped my credit score by 50 points. They have refused to correct this Issue.
My husband and I lost our jobs last year when the company we worked for went to China. We informed Wachovia at that time we were going to non opt the truck and not drive it until we got our new job in June 2009. The DMV does not require insurance on a truck that is not parked or driven on the street. We have made all payments on time for a year while unemployed. The month before we got our job, they repossed the truck.
WACHOVIA DEALER SERVICES IS NOT CUSTOMER SERVICES ITS (COLLECTIONS!) LOSERS! SOOOO WHY DONT YOU MAKE YOUR PAYEMTS ON TIME !
I called to try to get an extension on one payment they were telling me that you have to make 12 payments before they will let you do that, they were very rude. I'm telling you that Wachovia Dealer Services isn't worth anything.
Wow. I'm having the same issue with now " Wells Fargo Dealer Services" . They do not want to credit my account with the appropriate fund. I think there is a criminal activity taking place here. I will get to the bottom of this and if possible give a case to a n attorney.
I agree they are very rude they were charging me for car insurance when i already had insurance and i even submitted my ins info and they weregiving me the hardest time. once im done paying off my car i will not go through them ever again.
Wells Fargo Dealer Serivces back, if it was canceled then re are removing and the principle balanance is going back to original, prior to the cpi minus any paymets made.
Wells Fargo Dealer Services
Attn: Insurance Service Center
P.O. Box 5075
Coraopolis, PA [protected]
also, you have to know that you will get refunded to your principle balance, not your bank account. and only the amount you paid. if you need an accont history you can get that online in there eservices online accounts.. thats where i see how my payments are posted.
[protected] is the balboa insurance company and that address is for lien holder information that your insurance needs