Wawa’s earns a 1.1-star rating from 695 reviews, showing that the majority of convenience store patrons are dissatisfied with shopping experience.
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handspun milkshake
I Paid for a handspun milkshake and the man who made it had no gloves on. There was no ice cream in the middle for the handspun milkshake.. it was just a regular shake no ice cream. He had no gloves on and continued making the next beverage without gloves. I'm not sure, but I think he was the manager . He was a short small frame man with a very nasty...
Read full review of Wawa and 1 commentunethical behavior / assault by cashier
8/22/19 approx. 9:30 am I began shopping for my family and I at WaWa; which was very crowded at the time. I placed my items on the adjacent counter to be retrieved upon being served. The attending cashier abrasively demanded that I get my items and I asked for help. He was very loudly instructing me to get the items. I realized that my debit card was still...
Read full review of Wawacl. sp. oven roasted turkey hoagie
Today at 1:09 pm I ordered the above sandwich.
1. after waiting too long I asked for the status of my order.
2. I was told by one server my order number was not in the system.
3. I asked why and showed them my receipt. 8/26/2019, 1:09:47 pm trs# 9523137.
4. a second server said to me, "you have to tell us what you want on your hoagie"
5. I asked why, when all the other customers did not have to tell you that. please note that this made me feel guilty and more upset.
6. so I received the $5.89 back and noted that I was not coming back.
Lee gemmill
food
I order food a certain way and I'm being charged for the extra. I ordered a strawberry banana smoothie with energy shot. I watched the lady make it. She put no banana or energy shot. Just a strawberry smoothie but was charged extra. It's happening even with the food items every morning. They say they can make it again but tell me how many of your customer...
Read full review of Wawacomplaint about a cashier
I went in for a pack of cigarettes and 2donuts. I told the cashier that I wanted to pay with my change, (I had $3.50 in change) then use my card to pay the rest. The reason for this was that I didn't have enough money in my checking account to cover it. The cashier then charged my card, handed me two dollar bills and the rest of my change. Because of this I...
Read full review of Wawa and 1 commentextra toppings
I went to the wawa location in colonial heights va area to purchase a chicken bacon ranch quesadilla and I have requested extra toppings to the quesadilla. However, when I went to go make the purchase the person called me to the counter where they make the sandwiches and drinks the person christy has told me they were going to charge me extra for the extra toppings that I have requested. It took christy 2 minutes to find a code for her to charge me for the extra toppings and it was too much going past my budget. And the last semester I was buying food from there it was not no charges for extra toppings and still understanding why toppings should be extra.
hoagie
To whom it may concern, I ordered a combo hoagie/salad at the 813 W Brigantine Ave Wawa and the hoagie was nothing more than a toasted roll with a couple of pickles and a slice of turkey. I'm a loyal Wawa customer but this was incredibly disappointing and unacceptable. There is no reason that the sandwich could not have been better made. I basically paid for an over toasted piece of bread.
customer service
Walked into the wawa store on my evening shift break. Had 10.37 to spend on my debit card. I grab a med soup, a red bull, and a wawa lemonade. Total came to 7.60. The cashier made a double transaction taking both 7.60 and then the remaining 2.77. He then looks at me and say I need to pay 4.89 I say for what and he responds u only had 2.00$ on your card. So...
beef brisket on brioche roll
Ok. After taking about 10 min on your kiosk trying to decide what I wanted. I chose the beef brisket with horseradish sauce and spinach. I know it was a busy dinner time order, so it took some time to receive it. But I was watching the counter people make the food, I noticed a woman making my sandwich. Well at least I thought, turns out it was...but I...
Read full review of Wawanegligence/safety issues: bees/wasps in trash/recycling bins
Wow, no concern about customers being injured at your locations. Thanks a lot! Was stung over the weekend (Sat.)at a store in PA while putting a water bottle in a wawa recycling bin, there is likely security camera footage of me jumping in pain and shock! Informed manager, who was very nice (no issues with her), so that it didn't happen to other customers or staff when they go to empty bins. Developed an allergic reaction, pain, swelling, went to doctor for medicine 2 days later (Mon.) as it was getting worse. Someone called me on behalf of Wawa to discuss and make sure I was feeling okay. When I called her back it was not a customer service rep from Wawa it was someone from their insurance company working to make sure she could deny any claim. She had no concern if I was okay, just concern that it was not a claim they felt they were responsible for. I spend a ridiculous amount of money each month at Wawa and I'm out about $80 for doctor bill and medicine (my ins. won't cover due to high deductible). Lost time being productive due to pain and swelling. If the trash/recycling bins were maintained more often during high bee/wasp stinging season perhaps this could have been avoided. Several other times at this location I have seen bees swarming around the trash can and had to walk around to avoid them. What if I or someone else has a severe allergy problem and dies from being stung because the trash/recycling bins are not maintained? Sadly, if reaching out directly to Wawa customer relations doesn't help, I'll have to stop giving my business to this company and let all my friends know as well!
Bees don't sting unless agitated. You kept swatting at the bee which is why your were stung.
YOU caused the bee to sting you.
Ice cream
Bought a 1/2 gallon of the half vanilla half chocolate ice cream and got a quarter gallon of chocolate and 3/4 of vanilla, if you're going to say it's half and half at least make sure it close. I will never purchase your icecream ever again. In the picture I have scooped only chocolate, so I basically have one bowl of chocolate and my husband gets the rest because I don't eat vanilla.
Music loud
We spoke with the manager about loud music at the Wawa but he didn't care and never did anything about it Spanish music I'm not against any kind of music just that the manager never lowered the music it was very loud and we couldn't seat outside to drink our coffees very uncomfortable situation and very unprofessional for this manager not tondo anything...
Read full review of WawaDeli area
Wawa is a growing company and that is great. The biggest complaint I have is that, the employees in the sandwich/ deli area do not change their gloves enough. Everytime I go to wawa for a sandwich and I mean everytime. The employee maybe cleaning up the area or may have made several sandwich, they do not stop to change their gloves. That is disgusting and unsanitary, especially since they are dealing with food. I have asked on several occasions if the person would change their gloves and then they get upset with me. When basically, i'm trying not to get food poison or die from something, that is on the gloves.
Look who's talking? The person who doesn't change their underwear for a week at a time.
Chicken salad sandwich
My sandwich barely had anything on it, it was not toasted like I wanted, It was very small for a junior It was less than a quarter, and it was very poorly wrapped and not taped... there was no other customers in the wawa just 4 girls behind the counter laughing and joking around making food including mine. I never complained about wawa before now. This is disappointing.
New container for the fruit.
I am having a hard time opening the new containers you have started using and I don't think I'm am alone. IF some has arthritis in their fingers they can't get a good grip on the little tap that comes up that you have to pull on to open it. I don't have Arthritis and I still can't open them...Please do something about this or you will loss customers buying these products. Don't know what was wrong with the containers before.
Thank you
That's a fact me and My co worker just had a hard time opening our fruit. I had grapes and she has grapes and pineapples. we had to open with scissors and that is amazing
I ran into the same thing with a fruit container. I used a pliers to try to open it and still couldn't open it. Also, I had to be careful to not cut my fingers on the sharp edges. So after 15 minutes of playing around with it, I finally got it open . It also took me 10 minutes to close it. THIS IS INSANITY!
I am a man with strong hands and it didn't matter. Please fix this!
Bacon chicken ranch quesadilla
I received the quesadilla and when I opened it up it was already a mess and almost impossible to eat. The quality of the chicken was horrible and there was way to much of it. But it was all in the middle section of the quesadilla and the right and left side nearly had anything in it. It looked like it was slapped together and made incorrectly which I would...
Read full review of WawaSandwich making
Waited at least 20 mins for my sandwich to be made. At least 10 people in line also waiting. The 2 girls making the food are slow and taking their sweet time. Also, a like of people going around the coffee island with only 2 slow people working the cash registers. Noone came to help and noone asked for extra help. This isnt the first complaint I had against this store
Read full review of Wawa and 1 commentDeli
I bought a ham hoagie with lettuce onion n peppers and the bun was really hard i had a hard time eating it.. I wad really disapointed i literally had too sit there n break it to pieces to eat i didn't even finish it. The bread was crunchy? My guns literally hurt halfway through eating it.. Usually it's not that bad but i was really looking forward to it and...
Friday july 19, 2019 out of tomatoes in a deli?
How can you run out of tomatoes and call yourself a deli? Today is friday July 19th 2019 and at 3P i was told your store in Georgetown was out of tomatoes and waiting for "the next truck" . I offered to go to the nearby social safeway and buy $50 of in season tomatoes because clearly on a friday afternoon in downtown DC a truck could be anywhere and take up...
Customer service sandwich bar
I seem to go thru this every time there is a new sandwich maker. I ask that they change their gloves because I do not eat pork or pork product. I like to have my cheese divided between both slices of bread so I do not bite thru one thick block of cheese. Well the sandwich maker (Alexis) proceeded to make my sandwich after I waited about three minutes for...
Read full review of Wawa and 1 commentWawa Reviews 0
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Overview of Wawa complaint handling
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Wawa Contacts
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Wawa phone numbers+1 (800) 444-9292+1 (800) 444-9292Click up if you have successfully reached Wawa by calling +1 (800) 444-9292 phone number 0 0 users reported that they have successfully reached Wawa by calling +1 (800) 444-9292 phone number Click down if you have unsuccessfully reached Wawa by calling +1 (800) 444-9292 phone number 0 0 users reported that they have UNsuccessfully reached Wawa by calling +1 (800) 444-9292 phone numberCall Center
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Wawa emailswawacr@wawa.com100%Confidence score: 100%Supportjamie.thurmond@wawa.com98%Confidence score: 98%james.pilla@wawa.com97%Confidence score: 97%
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Wawa address260 West Baltimore Pike, Wawa, Pennsylvania, 19063-5699, United States
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Wawa social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 16, 2024
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