Way
Reviews and Complaints

I purchased 5 days of prepaid parking from Way.com. On my return day, June 18,2023, I arrived early and went to get my car. My Way.com voucher was not honored. After multiple calls to Way.com and an extended hold, I finally spoke to a live person. After an additional time on hold, they advised that because I was leaving the parking facility 25 mins early, my way.com voucher was being rejected. I was advised to pay the full parking facility prices and submit my receipt "for a refund." I did so and after several days of inaction, I checked my credit card online. Not only was there no refund, of either the original amount or the full facility amount I was forced to pay, I saw that Way.com had actually made duplicate charges to my card for the same facility and the same period!

When I filed a dispute with my credit card for the second charge, Way.com then advised that I would need to drop my dispute in order for them to reverse the charge. I called my credit card and withdrew the dispute so Way.com could proceed with the refund. I advised Way.com the day the dispute was dropped.

I then received follow up emails from Way.com advising that I still needed to drop the dispute and I advised them that I had already done so. Well, I have now received an email from Way.com saying I must provide to them PROOF that I dropped the dispute in order for them to proceed.

Never have I ever experienced this kind of run around from any service provider. I have disputed credit card charges in the past and they were resolved by the merchant directly with the card company. The merchant reverses the charge and the dispute is resolved. I have never had to cancel a dispute for it to be resolved.

I have now been charged $125 by Way.com for services it did not provide in addition to the charges I had to pay to the parking facility in order to get my car out...because I arrived 25 minutes early.

Way.com is an unreliable service provider with atrocious customer services that will give you the run around and not work to resolve any issues with the goods and services it may or may not provide.

I would caution against purchasing any goods or services from Way.com and if you choose to do so, buyer beware. Don't expect any kind of satisfactory customer service from this company.

My first experience with Way was a letdown. I was excited to try out their service, but unfortunately, it didn't go as planned. After making my reservation, I received two emails, both of which ended up in my junk mail folder. The emails contained my confirmation number, check-in time, and location details. However, buried at the bottom of the email was a statement in grayed-out text that read, "For customers and staff safety, our shuttle services have been temporarily suspended." It was easy to miss, and I only noticed it after scrolling through several screens on my iPhone 12.

When I arrived at the parking location, I couldn't find the main office for the motel. I drove around twice, hoping to find someone who could help me. I even looked up the motel's phone number, but the person who answered told me that they didn't offer airport shuttles. I was confused and frustrated, so I tried to contact Way for assistance. However, their mobile homepage didn't have any links to contact them. After some digging, I found a phone number and waited on hold for several minutes before finally speaking to someone. They informed me that the service at that location had been discontinued, leaving me with no choice but to find alternate parking on short notice.

I asked for a refund since the emails I received were misleading and didn't mention the service suspension. However, I was told that I had to cancel before the reservation to get my money back. I asked to speak to a supervisor, but the representative told me that it wasn't possible and that I would be charged.

Overall, my experience with Way was disappointing. I recommend that people be cautious when using their service. While I understand that my experience may be unique, I was frustrated with the lack of communication and support from Way.

So, I was looking for a cheap airport parking option and stumbled upon Way.com. I booked a spot near Orlando Airport for 10 days over the Christmas holidays back in October 2019. I received a confirmation and even got a reminder from them a few days before my trip, so I thought everything was good to go.

On the morning of Monday, December 23rd, my wife and I headed to Gold Park Airport Parking. When we arrived, there were at least 6 cars waiting at the entrance, so I had to stop on a busy road with my hazard lights on. Unfortunately, the gates were locked, and there was a notice saying the parking lot was full with nobody in the front office. All of the people in front of us also had reservations and were just as confused as we were.

I called the number for the parking lot, and the guy on the other end asked if I booked with Way.com. He said they overbook all the time, and they run out of spaces, leaving customers stranded. He told me to find somewhere else to park and get back to Way.com for a refund.

We had no choice but to find another parking spot, but it was a couple of days before Christmas, and it was challenging to find a nearby alternative. Eventually, we found a place, but we had to pay top dollar. Instead of the $34 we paid Way.com, we ended up paying $178!

I was furious and contacted Way.com for a refund. They sent me a boilerplate reply, which made me realize that this happens all the time. They refunded my money and offered me a $10 credit for a future booking, which was a joke. Even if I took their offer, I would still be out of pocket by $134.

I told them I was not satisfied with their response and gave them until after the holidays to respond, but they never bothered. So, I'm posting this review to warn others about Way.com's shady business practices. Don't be fooled by their low prices, as they will leave you stranded and out of pocket.

Yo, listen up folks, I gotta warn ya about Way (way.com). I had a bad experience with them when I rented a spot at EXPRESS LAX LONG TERM AIRPORT PARKING. Lemme tell ya, it was a total mess.

So, I made reservations for 5am and called them at 2:30am to ask if I could show up a little later, like around 5:30 or 5:35am. The dude on the phone said it was all good, I could show up anytime after 5am. But when I got there at 5:25am, the gate wouldn't open for me or the car before me. We were both frantically trying to call the company, but no one was picking up. And then, there were like six cars waiting to get in. It was a total nightmare.

After a while, someone finally answered and said the lot was full and they couldn't do anything for us. Can you believe it? We all had reservations and they just left us hanging. I had to find another garage with only 45 minutes left to make it to my flight. Talk about anxiety!

But wait, it gets worse. When I tried to get a refund, they told me I had to send in proof that I tried calling multiple times and proof that I had to pay for another garage. And even after all that, they still wouldn't refund me because my calls were made 30 minutes after my check-in time. But get this, nowhere on their website or email confirmations does it say what time you have to be there by. And even though I explained that I was told it was okay to show up later, they still didn't care. The only thing they offered me was some "waybucks" in exchange. Like, why would I want to use them again after that mess?

Oh, and one more thing. Their app has really high ratings, but that's because they approve the reviews before they're posted. So if it's a bad review, they just won't post it at all. I checked other websites and their reviews are terrible. What a joke, right?

So, beware of renting from Way. They're not worth the hassle.

I gotta say, I'm pretty disappointed with my experience with Way.com and Wally parking. I mean, I was already signed up with a different parking company, but Way.com went ahead and changed my order without even asking me first. Not cool, guys. And then, when I got to Wally near SeaTac International Airport in WA, I found the gates blocked off with a sign that said "lot full." I mean, seriously? I made a reservation way in advance, and I assumed they would have taken that into account. But nope, apparently not.

So I parked at retail visitor parking and went inside to the main office to ask about my reservation. But the parking attendant was not having it. She cut me off and told me to wait. I mean, I get it, she's probably dealing with a lot of frustrated customers. But still, a little bit of empathy would have gone a long way. When I asked her again 10 minutes later if I could park or if she could point me in the right direction, she just told me to park somewhere else. And when I asked why she didn't tell me that when I first got there, she just said, "Don't worry, you'll get your refund." I mean, that's great and all, but it's not really the point. I made a reservation for a reason, you know?

I asked to speak to the manager, but apparently he was too busy to deal with me. And the worst part is, the parking attendant and manager didn't seem to care at all that I had a reservation. They weren't even apologetic about the situation. I mean, what's the point of making a reservation if they're just going to overbook the lot anyway? And to top it all off, the parking attendant told me that every lot around there was completely booked. So she knew that she was possibly sending me out there with nowhere to go, and she didn't even give a single sorry or F.

Luckily, I'm an early traveler, so I had some time to figure things out. But if I had been running late, I would have missed my flight because of these guys. It's just unbelievable. I mean, I get it, things happen. But the complete lack of empathy and customer service is just unacceptable. I would definitely recommend going to other websites that will actually tell you if reservations have been overbooked. Or, if you're like me, just arrive way earlier than usual and drive around the area to look for open lots. There are plenty of cheap lots out there that are cheaper than what Way.com is charging anyway.

In fact, I ended up meeting another family who had gone through the same thing, and we helped each other find parking and realized we got a better deal. So, you know, maybe it's better to just drive around and find parking on your own. At least that way, you won't have to deal with the frustration and disappointment of a company that doesn't seem to care about its customers.

We reserved parking at a secure lot about 2 miles from the Seattle Airport with shuttle service ever 15 minutes. A couple of days before our departure, we got an email saying they had overbooked the location and were moving us to another. We did not think much of this and went to the new location on the day of. It was over 6 miles from the airport in an unsecured hotel parking lot in a sketchy area of Kent, WA. We called about an hour before arrival to see if we needed to schedule the shuttle pick up, but were told to call upon arrival, so we did. Once parked, we called and got no answer and no VM. I tried again, with the same result. I tried a second number and had the same result. Tried first number again. Same. Tried a 3rd number and finally got someone who told us it would be AT LEAST 30 minutes for the shuttle and probably longer. We agreed to the pick-up, but were not happy about it. After hanging up, the woman at the hotel reception said this is common for that location.

Another patron had arrived while we were calling. He said he was on a tight deadline for his flight and asked if we wanted to share and Uber. Needless to say, this added to our overall cost of parking. When we returned, we were happy to find our car in tact and undamaged. We did not even try to use their shuttle after our departure issues, so we just took an Uber to the hotel.

I've seen Way.com replies to some posts where they offered Way Bucks or some such and 50% off for next time. All I can say is that they can keep their phony-balogne bucks and discounts because I will never use them again! The CAN send me $35 to cover the cost of Uber since their promised 15 minute shuttle did not materialize and and for the inconvenience of being 3 times the distance to the airport as first booked.

I believe Way.com is a dishonest business that has no interest in customer service or providing a real service. I think they must only have one "shuttle" and they use it for the locations nearest the airport hoping other patrons will just take Uber or Lyft. I'm mad at myself for choosing them and mad at them for making the beginning and end of my trip pretty stinky.

I can't stress enough my recommendation that everyone avoid this company like the plague! They are not reliable and their customer service is terrible. It's a shame that they can't provide a decent service for their customers. I hope that they will improve their service in the future, but until then, I will not be using them again.

I gotta tell ya, Way.com is a total disaster. I had a real bad experience with them and I wanna make sure you all know about it. So, here's the deal: I booked a garage through Way.com on February 11 for a reservation on March 1. But then I found another garage that I liked better, so I cancelled the first one within a few hours. Way.com said they'd refund me in 5 to 7 days, but that never happened.

Fast forward to March 26 and I get a notification that the same garage I cancelled had charged me $199 more dollars. I was like, what the heck? So I checked my account and saw that I never got the refund I was promised. I've been emailing Way.com for a week now and they're not helping me at all. They keep saying I can only get refunded in Waybucks, which is basically their own currency. But I don't want Waybucks, I want my money back on my credit card.

And get this: they keep changing their story. First they said they'd give me a 15% bonus on Waybucks, then they changed it to 10%. And they won't even acknowledge that I'm owed a refund for two months, not just one. It's like they're not even reading my emails.

So now I'm disputing the charges with my credit card company. I don't trust Way.com at all. And get this: I called the garage to make sure my reservation was still good, and they told me that Way.com hasn't even paid them for my February or March reservations! If the garage stops working with Way.com, I'll be stuck with over $400 in useless Waybucks.

So, my advice to you is this: don't use Way.com. They're a total joke and they don't care about their customers. Stay away from Waybucks and get your money back on your credit card if you can. Don't make the same mistake I did.

I've been using the Park & Jet parking lot for years whenever I fly out of Philadelphia airport. It's a great outdoor lot that's gated and well-lit, so I know my car is safe while I'm away. Plus, it's manned 24/7 and has multiple shuttles running to and from the airport.

Recently, I heard about WAY.com, a California-based service that offers parking at the same lot for a lower price than what I was paying directly to Park & Jet. Since I travel frequently, I thought this could be a great way to save some money.

In November 2018, I booked a 9-day parking stay at Park & Jet through WAY.com for a trip that was set to begin at 2am on February 2, 2019. However, on the night of January 31st, I received an email from WAY.com informing me that my reservation had been moved to a parking lot at a hotel located beyond the Park & Jet lot and even past the airport itself.

When I called WAY.com the next morning, I was told that Park & Jet was overbooked and they had to move me to a more expensive lot at their expense. I asked to be switched back to the original lot I booked, but was told there was nothing they could do. When I checked the alternate lot on WAY.com, I found that they were running a special price for it, which would actually make my stay cheaper for them but not for me.

The next morning, we left earlier than usual to account for the added distance. When we arrived at the lot behind the hotel, there were no attendants or help to guide us to a parking space, no fence or gate to ensure the safety of our car, and no shuttle waiting for us. Instead, we had to lug our luggage into the hotel lobby and wait for the lone shuttle driver to return from a previous airport trip.

We finally made it to the airport in time for our flight, but the experience was stressful and not worth the savings. I won't be using WAY.com again and would caution others to be wary of their overbooking practices.

I'm so mad right now, I can't even begin to tell you. I had booked airport parking for Christmas Eve on Way.com, and I paid in full. I got my confirmation and everything seemed to be in order. But when I got to the parking lot, the gate was closed! I called the number listed on my email confirmation, and they told me that the lot was already full. What?! I had already paid for my reservation! It's not like a hotel room where you can cancel without penalty. They directed me to a nearby lot that "should have room," but of course, they didn't honor my reservation or the cheaper rate. I had to pay the "walk-in" rate, which was three times the cost of my original reservation. I was so annoyed!

To make matters worse, I found out that I wasn't the only one they directed to this second lot. They really overbooked themselves. When I finally got to the airport, I called Way/GottaPark customer service, and they processed my refund. But when I asked for a refund for the extra I had to pay, they told me to email them the receipt. I did that when I got back from my trip, but after multiple exchanges, they only refunded what I paid through Way.com. They did offer me 20 Way Bucks, but I don't think I'll ever use them again.

I understand that sometimes airlines overbook flights, but they usually try to put you on the next flight and compensate you for the trouble. Way.com didn't offer me an alternative at the same cost or help me "break even" by covering the difference. I haven't even received assurance that this won't happen again. What if other travelers have to go through the same thing? It's just not worth the risk.

I'm not saying that all the parking lots on Way.com are bad, but the fact that they don't have a policy disallowing their partners to overbook themselves is just too risky for me. I won't be using Way.com again. Beware!

I recently used way.com to book airport parking on February 7th. I paid $71 for the reservation and was looking forward to a hassle-free experience. However, things didn't go as planned. On March 11th, I had to cancel my reservation due to unforeseen circumstances. I followed the cancellation policy mentioned on their website, which stated that I could cancel my reservation up to 24 hours before the date and time of my reservation. I canceled my reservation five days before it was scheduled to start, well within the cancellation window.

After canceling my reservation, I received a confirmation from way.com acknowledging my cancellation. I was informed in a chat session that I would receive my refund within 7 to 10 business days. However, today is the 10th business day, and I still haven't received my refund. I contacted way.com again, and to my surprise, they changed their story. They informed me that they would only issue a credit instead of a refund. This was not what I was promised earlier, and it was also not mentioned on their website when I made the reservation.

I was shocked to find out that way.com had updated their website on February 25th, stating that they would only issue credits for all cancellations. This was not mentioned earlier, and it was dishonest of them to change their policy without informing their customers. I have a snapshot of the refund page from March 25th, which clearly shows that there was no mention of only issuing credits.

I have been emailing way.com's support team five times, and in each response, I was offered a credit with an additional 10 or 15%. I replied to them every time, stating that I wanted a refund and not a credit. However, they continued to offer me a credit, which was not acceptable. I was entitled to a refund as per their T&C, and they were not adhering to their own policy.

I contacted my credit card company and provided them with all the proof, including the refund page with a timestamp before the change on March 25th and chat transcripts that stated I would get a refund. My credit card company gave me the credit, and I don't have to deal with way.com anymore. However, I have reported this breach of contract to the BBB, FTC, and the Washington and California AGs.

In conclusion, way.com has lied to me in chats and emails regarding my refund, and they have decided not to adhere to their own T&C. This was not a pleasant experience, and I would not recommend using way.com for any future bookings.

I recently had my first experience with Way.com and unfortunately, it will also be my last. Initially, I had planned to have my roommate drive me to the airport, but plans changed two hours before my flight, so I decided to drive myself instead. I quickly searched for parking options at Atlanta airport and stumbled upon Way.com, which advertised a much cheaper price than other options. The website advertised a rate of $4.95 per day with a free shuttle, so I quickly booked for nine days.

However, after I received the charge, I realized that the price was actually $6.95 per day (before fees and taxes), not the advertised $4.95. While the website did say "FROM $4.95," it did not specify the exact price anywhere on the site. I felt frustrated that the website did not provide clear pricing information and felt like I had been misled. Despite this, I was in a hurry and had already paid, so I left it at that.

Later that day, I had some issues with my flight and was unable to fly. I went back to the hotel to retrieve my car and asked for a refund. The receptionist did not seem surprised when I asked for a refund and simply asked me where I had booked. When I told her it was with Way.com, she instructed me to contact them directly. I assumed that I would be able to receive at least a partial refund, as the receptionist did not seem surprised by my request.

The next day, I emailed Way.com to request a refund. However, they cited their terms and conditions, stating that refunds were not possible after the reservation date. I read through the terms and conditions and found a line that stated that refunds could be offered in the form of credits, regardless of whether it was before or after check-in time. I asked for credits instead, but they still refused. When I asked them to clarify when refunds in the form of credits were approved, they did not answer my question and continued to deny my request.

I was frustrated by the lack of clarity and consistency in their policies. When I spoke to the hotel, they were willing to refund me, but they were unable to do so because I had booked through Way.com. I suggested that Way.com contact the hotel to retrieve the money and refund me, but they still refused.

From this experience, I learned several lessons. Firstly, it is best to only purchase parking services where you do not pay in full beforehand or choose pay-as-you-go options. Alternatively, choose services that offer refunds for unused services. Secondly, if you must use Way.com, only book for one or two days and extend as needed. This may be time-consuming, but it will prevent you from losing your money. Lastly, it is best to book directly with the hotel to avoid any issues with third-party booking sites. Overall, I would not recommend Way.com due to their unclear policies and lack of consistency.

I gotta tell ya, I had a pretty bad experience with Way (way.com). I pre-purchased a parking space on February 22, 2020 and their policy clearly stated that I could get a full refund if I cancelled at least 24 hours before. I cancelled on March 22, 2020 by email, just like their policy said. But they ignored me! Can you believe it? I had to send another email on March 25, 2020 just to get a response. And what did they say? They refused to give me my money back!

Now, here's the kicker. Their website still had the same refund policy on March 25, 2020. But the very next day, they changed it! That's some shady stuff right there. They claim they already credited my "Way" account, but I don't even have one of those! I never agreed to it and I never authorized it. And I've told them that multiple times. But they just keep trying to give me "Waybucks" instead of my actual money.

I'm not gonna lie, this whole thing feels like a scam. They're just trying to keep people's money and hoping no one will notice. It's not right. Especially during a pandemic when people are struggling to make ends meet. And don't even get me started on their corporate double talk about supporting the travel industry. Parking spaces are not the same as flights or hotels. They're just trying to make a quick buck off of hardworking Americans.

In conclusion, Way is a dishonest and disreputable company. They're trying to maintain their profits by taking advantage of people. It's disgraceful and I wouldn't recommend them to anyone.

I had a very unpleasant experience with Way.com. I was supposed to be picked up from the airport, but the communication was very poor. I had to catch a cab to the parking structure because the lady responsible for answering the phone during pickup refused to pick up the phone and communicate a possible ETA. It was freezing outside, and I was left stranded. When I tried to file a complaint or request a refund for my cab ride, I got the runaround. They kept saying that the shuttle is a complimentary service, which was not helpful at all.

I was very disappointed with the level of professionalism they provided. There are several other parking structures to choose from, and if I had known this was the level of service they provide, I would have gone with a different parking structure. It's disgusting behavior on their behalf, and they don't seem to care about their customers. I would recommend going with another vendor that will actually do what they've outlined in their description for their services.

This happened at LAX in Los Angeles, and when I called customer service, I kept getting the runaround. They told me to contact the garage directly, even though they know that the garage does not handle business matters. When I contacted the garage, I was referred back to the business line. It's a complete mess, and I hope they someday lose their business for not properly caring about their customers and their safety.

Overall, I would not recommend Way.com. The poor communication, unprofessional behavior, and lack of customer service make it a terrible experience. If you're looking for a parking structure, I would suggest looking elsewhere.

I gotta say, I was pretty disappointed with Way.com. I was looking for parking near SFO for a trip I have planned next month, and I thought I found some pretty good deals. But boy, was I wrong. The prices they list on their website are not what you actually end up paying. And they don't make it easy to figure out what you're actually going to be charged.

I checked out five different parking options, and all of them ended up being more expensive than what was listed on the website. The cheapest one was supposed to be $7.95 per day, but it ended up being $10.95 per day. And the most expensive one was supposed to be $9.95 per day, but it ended up being $14.95 per day. That's a pretty big difference, if you ask me.

The thing that really bugs me is that they don't tell you the actual per-day price you're going to be charged. They just give you a total price, and you have to do the math yourself to figure out what the per-day price is. And even then, it's not always accurate. Way.com adds the word "From" before the price on the second page where you add the item to your bag, which makes it seem like the price might vary a little bit. But in reality, they're charging you a lot more than what they're advertising.

I think it's really misleading, and I wish they would be more transparent about their pricing. It would be so much better if they just listed the actual per-day price and provided an itemization of how they reach the total. That way, you could see exactly what you're paying for and there wouldn't be any surprises.

Luckily, I was able to find another online parking booking company that actually charges the price they advertise. It was a little bit more expensive than what I was hoping to pay, but at least I know exactly what I'm getting into. I would definitely recommend that you do your research and find a company that's upfront and honest about their pricing. Don't settle for a company like Way.com that's purposefully misleading.

I was thinking of using Way.com to reserve a parking spot, but I had some doubts. So, I decided to do some research before making any transaction. I found out that many people had given the website a 0-star rating, and they were complaining about the poor service they received. They said that Way.com failed to provide the service they promised, which caused them a lot of trouble during their travels. After reading these reviews, I decided not to complete my transaction.

I did not receive any confirmation emails or texts, nor did I get any receipt or record of completing the transaction. However, I saw a charge on my account, which made me contact Way.com. I informed them that I had never received any confirmation of the service that I was being charged for, either by email, text, or purchase completion page. They told me that they have a strict policy that refunds cannot be given for cancellations less than twenty-four hours before check-in for the reservation. But, I did not have an opportunity to cancel because I was not aware that I had been billed. They have failed to deliver a refund, which is very disappointing.

At best, this is a result of them having a shoddy purchasing interface. At worst, it is an intentionally slimy method of securing more business that banks on people not wanting to make a fuss over losing $50. If it was the former, I would expect a refund, and I would consider giving them further business in the future. However, the fact that they haven't given me a refund makes me think it's the latter. Therefore, I will never do business with them in the future, and I strongly advise that nobody else does either.

I must mention that I do not have a method of uploading a "proof of purchase" because I do not have one. This is the heart of the entire issue, and it's very frustrating. I hope Way.com will improve their services and provide better customer support in the future.

I recently used Way to book my parking in Fort Lauderdale and I thought it was going to be a great experience. The website advertised secure parking only 2 miles from the airport with a free shuttle to and from the airport. I arrived at the hotel where I was supposed to park my car, but to my surprise, the hotel was under construction. I walked into the lobby area and spoke to a guy sitting behind a desk who had no idea what I was talking about. He told me that there was no parking available, the hotel was not operating, and the shuttle bus was not running. He advised me to contact my booking agent, which was way.com, to get a refund.

A few days after I returned from my trip, I realized that I had not contacted way.com for a refund. I reached out to them via telephone and email, but I received no response. I have been trying to get my $40 refund for weeks now, but they have not given me any explanation or response. This company is terrible and not worth a dime. I would never book with them again.

I have written a review on every platform I could find to warn others about this company. I have even posted on my Facebook page five times to let my friends know not to use this company. I feel ripped off and let down by this scam company. If you use this company, you might as well throw your money out of your car window.

I recently used Way.com for airport parking during the holiday season and let me tell you, it was a nightmare. I reserved parking at a specific daily rate and proceeded to checkout. However, I didn't receive a confirmation email until right at my reserved parking time, and to my surprise, the amount charged was more than DOUBLE what I agreed to pay. There was no breakdown of costs, and the receipt didn't even reference the price I agreed to pay during checkout. I was furious and contacted customer service, but they were no help and simply said, "oh well, too bad."

Their terms and conditions state that "pricing is subject to change without notice" and "final charges may be different than those posted on the website." This means that they can increase the price at any time between confirming your reservation and the reservation start time. It's a sneaky move, and it left me feeling cheated and frustrated.

I used to enjoy using Way.com, but after this experience, I don't think I'll be using their service again. They clearly don't value sticking to their word when it comes to business and pricing.

To make matters worse, the shuttle at the location I rented from was not in service, and the hotel staff initially said there was nothing they could do about it. I waited for 30 minutes past the scheduled time with no update, and finally, they contracted another service. However, they had no responsibility to adhere to stated service times. It was a stressful situation, and the only reason I didn't miss my flight was because I had expedited security service.

If you do decide to take the risk of using Way.com, make sure to call ahead and confirm that you can actually get the shuttle service you signed up for. It's a shame that a service that used to be reliable has turned into such a disappointment. SMH.

This app is the absolute worst! I've had issues with every parking lot I've booked in Atlanta, except for Peachy Airport Parking. On February 28th, 2020, I booked through way.com to park my car at Days Inn by Wyndham located on Washington Rd. in East Point, GA. When I arrived, I noticed that the hotel was run down, there were two cars with busted windows, and an old beat-up looking shuttle. But, being that it was 4 am, I didn't have time to book somewhere else. So, I went inside and was greeted by the desk attendant, a tall black male. I told him that I was there to park my vehicle and noticed two others waiting for the shuttle. So, I asked when it would be back. He proceeded to tell me that the shuttle doesn't work, and this isn't their problem because way.com is still booking out parking spots even though they have no shuttle. I was super upset because I was 20 minutes from the airport, and Lyft and Uber were $15. The desk attendant then proceeds to say his "security guard" will take me to the airport in his car as long as I tip him. Being that I had no choice, I was forced to enter the car with a stranger and give him more money when I've already paid to park my car and shuttle to the airport. I have never experienced this level of unprofessionalism in a hotel or an airport parking app. Not to mention, way.com has THE WORST CUSTOMER SERVICE REPRESENTATIVES! I called in to voice my concerns, and "Mina" hung up on me. So, I called back, and she knew my number and proceeded to pick up the phone and hang it up. I then called from a blocked number, and she answered and lied and said it was not her, but it was. I work in HR, and if this were my company and my employees, they'd all be fired. I will never book with way.com again.

As a paying customer, I was extremely dissatisfied with the service provided by way.com. The fact that they are still booking out parking spots even though they have no shuttle is unacceptable. It's not only unprofessional, but it's also a safety concern for their customers. The hotel was run down, and there were two cars with busted windows, which made me feel uneasy about leaving my car there. The fact that I had to enter a stranger's car to get to the airport was also a safety concern. I paid for parking and a shuttle to the airport, not for a stranger to take me there.

Furthermore, the customer service representatives at way.com were the worst I have ever encountered. "Mina" hung up on me when I called to voice my concerns, and when I called back, she knew my number and proceeded to pick up the phone and hang it up. When I called from a blocked number, she lied and said it was not her, but it was. This level of unprofessionalism is unacceptable, and if this were my company and my employees, they'd all be fired.

In conclusion, I would not recommend way.com to anyone. The service provided was unprofessional, and the customer service representatives were the worst I have ever encountered. I will never book with them again, and I suggest that others do the same.

I gotta say, my experience with Way.com was pretty darn unpleasant. I mean, first off, they never give refunds, even though they say they do. They just give you these "Way Bucks" that you can only use on their site. And then they send me all these emails with discount codes that don't even work with the Way Bucks! What's the point of that?

But the real kicker was when I parked at the Hilton Doubletree at Newark Airport. The lot was so packed that I had to park illegally and worry about getting towed the whole time I was gone. And the hotel's shuttle was a total joke. It only ran every half hour, and they wouldn't let me on because they had some kind of deal with Delta airlines to prioritize their personnel. So I had to wait for the next shuttle, which was also full of Delta people, and ended up calling an Uber to get to my terminal. I barely made my flight!

And it wasn't any better on the way back. I called the hotel multiple times and no one ever answered. I waited at the shuttle pick up area for 40 minutes before giving up and calling another Uber. And when I finally got back to the hotel, the front desk ignored me for like 10 minutes before finally validating my parking. And then the turnpike machine wouldn't take my ticket, so I had to sit there pressing the help button while cars piled up behind me. It was a total nightmare.

Honestly, I don't think I'll ever use Way.com again. It's just not worth the hassle and stress.

I recently used Way.com for parking at the airport and I have to say, my experience was not great. On the day of drop-off, my family and I arrived at the parking lot with plenty of time to spare before our flight. However, when we got to the elevator to take us up to the shuttle, we found out that it was out of service. We had to carry all of our bags down the stairs, which was a real hassle. It would have been nice if someone had told us about the elevator situation beforehand so we could have planned accordingly.

On the day of pickup, things didn't get any better. It was a cold and rainy night when we arrived at the airport, and we had trouble getting in touch with anyone from the parking lot. When we finally did get through to customer service, we had to answer a bunch of questions and confirm our booking number just to get another number to text for pickup. We waited for 45 minutes to an hour for the shuttle to arrive, but it never did. We ended up having to take an Uber to the parking lot, which was a huge inconvenience.

To make matters worse, the elevators were still out of service when we got to the parking lot. It was a real struggle to get our bags and ourselves up to our car. Overall, I was very disappointed with my experience using Way.com. I think they should have done a better job communicating with their customers about the elevator situation and providing timely shuttle service. I'm hoping to get a full refund and reimbursement for my Uber charges through their customer service or the Better Business Bureau.

I recently had a terrible experience with Way.com and I would not recommend using their services. I made a reservation for a parking spot through their website and paid in advance. However, when I arrived at the parking lot, I was told that they were not honoring third-party reservations and that I would have to pay their window rate, which was three times the price I had already paid. This was extremely frustrating, especially since I had my entire family in the car and we were rushing to catch a flight.

I ended up having to drive around and beg other parking lots to take my car, which was a huge hassle and caused me to miss my flight. When I reached out to Way.com to complain about the situation, they were not helpful at all. They told me that they are just a marketplace and work with multiple vendors, so they cannot be held liable for third-party payments. They also directed me to their website to view their terms of use, which basically state that they are not responsible for any damages or issues that may arise from using their services.

Overall, I was extremely disappointed with my experience with Way.com and would not recommend using their services. It's just not worth the risk of something going wrong and being left to deal with the consequences on your own. There are plenty of other parking reservation services out there that are more reliable and trustworthy.