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Like many disappointed customers of WebcreationUK I have been very very disappointed with the service and mentality of their staff. They don’t respond to emails. The designs they do are of poor quality. The sales team promises you everything verbally and then they don’t deliver.
WebcreationUK is also a company that hides behind the small print. They do not make you aware at the point of sale that the websites are designed in India. You can’t actually talk with the designer and the deposit payment is none refundable. Like so many other people they have taken my deposit and I have nothing to show for it. In my view webcreationUK are unprofessional, immoral and it’s a scam.
I appointed them last year and I don’t even have a home page yet. I have tried to get a refund and they do not refund.
Please do your research about them. Just Google “WebcreationUK problems” and see all the people they have done this too!
They are cow boy website designers. They take your money and run! We are a small business trying to survive in a tough business climate and they are an awful company. Out to rip people off
My fault that I didn't read all these complains before. I experienced worst I guess. Until now I can't use the website that they created. Not in Google or search engine. They gave me the website without complete information of how to use it only few words and took my money. Websites is incomplete information and I tried to email and contact them but no response. I wasted money for this. I regretted. Very very dissatisfied.
I am based in the UK and I have had nothing but problems with my website and WebCreations don't care and can't be bothered to fix it properly. My website went down 3 months after being built and it took them 3 weeks to fix the problem, it then went down about a month later and this time it took nearly 3 months to fix it, I kept making phone calls and they kept promising to fix it. I got fed up and demanded a refund but they refused saying they had done the work I hired them to do and that an outside source had hacked my website and ruined it. I insisted that I wanted a refund because they had been unhelpful and done nothing to try to resolve the problem to which they replied "well life's not like that, you can't always have what you want, I want a new Ferrari but I don't have one!" I was couldn't believe he had the cheek to respond to me in that way, it was down right rude. I am now out of pocket and I don't have a working WebSite. STAY CLEAR OF WEBCREATIONS, DO NOT TOUCH THEM WITH A TEN FOOT BARGE POLE!
I hired WebCreationUS in March of 2013 to create an e-commerce website. I paid them $1500 (50% of the total project cost) deposit for the website design. I received a very specific contract and invoice that clearly itemized the product that I purchased. Over the course of six months I requested updates regarding the development of my website and they gave me excuse after excuse about why they had not done any work on my site. They were not requesting anything from me, they were just giving me a run around over and over again. I told WebCreationUS that I would file a complaint with the better business bureau if they did not begin working on my project. I ended up filing a complaint, WebCreationUS offered me half my deposit back as a resolution, which I declined because that was not a fair resolution; there is no reason for them to keep any money because they didn't do any work. They never offered to do my project. That was the end of my experience, $1500 lost.
If you had these problems with this company why is their BBB rating A-. I see the rating and not to doubt you I would like to know if you ever got it resolved. I do not want to get into a pissing contest with another company. I was screwed by a web developer recently and looking for someone to build a web store.
I have been with this company over 1 year 5 months and they fix one bit of the website than mess the other up its hard to speak to the team who dont care what you say i spend 1500 still not completed, i am losing money and i feel really angry ...why did i choose this company.
I am thinking of spesking to the directers if nothing happens i will have to pull the work out i feel abit ashamed that i have been taken as a mug.
Hello all,
I work for the US company and would like to resolve any concerns you may have. If you are a US customer, you can submit a message via my profile and we'll help resolve any problems with the upmost urgency.
I am from london take my word dont trust this company they will rip you up they only like money they dont help in any way, they will sound like they are the best when you start of the job friendly and good service. You will get website which will not work and a logo which will be made from stolen artistic fotolia pictures i made a mistake trusting this company and i trademarked my logo thinking that it was made properly ... now i can face copyright claims from other people as they have taken there images from other sites which is illegal to use on logo or trademark. I wil take this company to court as they have failed in making the website and also my logo. Please tell me if there is anyone ready to come to court you can contact me on goldenshah99@gmail.com ...i stress to everyone please dont get hurt like me.
Dear London12345,
We are sorry to hear about your experiences with WebCreationUK recently. We take customer service very seriously and can see that we are in contact with you in order to resolve the issues you have mentioned.
Support@webcreationuk.com
WebCreationUK take customer service very seriously and would like to address any clients concerns directly. Please email customerservice@webcreationuk.com and any issues will be dealt with as a matter of urgency.
With a very large portfolio of clients, it is perhaps inevitable that some will feel dissatisfied. However, we are keen to address any areas within our service that fall short of expectation.
customerservice@webcreationuk.com
It seems that I am the next to be added to the long list of people who have wasted their hard earned money on this band of thieves. At the outset Sam Griffin was always available to take my calls and answer my emails. Once the bulk of the costs had been transferred (75% ) he went incommunicado. He had been told what I wanted regarding migrating listings from my Ebay shop over to the new website and a postage system to enable our products to be sold globally with a postage system that showed potential customers the cost of getting the products to them. he sourced a company to do the product migration assuring me all the time that they could carry out what I needed., the postage option was never addressed again and so I supposed it was just a standard part of a website as most websites selling globally have this. When it came to the point where the developer requested the product information I contacted the company sourced and promoted by WebcreationUK and to my total dismay was told that they could only achieve less than 10% of the migration. When I took this back to Webcreation it started to become ever more of a problem getting to speak to anyone, they denied it was anything to do with them that they had sourced and promoted the third party to carry out the migration work. The next step was the final straw came when after deciding to get another company to migrate the website, I enquired about the postage calculator and I received an email from someone whose name indicated that they could be Asian, asking for the details of what they were to do regarding this. Once again after telling Sam Griffin exactly what I wanted, they tell me they cannot install a postage calculator.
From this point it has just gone downhill with the developer requesting information that I would have expected them to be doing. The contract lists so many things that are included in the contract, 50%+ remain undone I know this as they have never been mentioned.
I like many before me have requested a refund and have been told that they dont do refunds. So I now intend to spend more money on them but this time with the County Court Process, they already have one judgement registered against them.
Obviously a company to be avoided.
No single referral via our website for the last year despite us paying over £2,000 to WebCreationUK! Only TALK no ACTION! Nothing delivered! Pure scammers!