Weee! Asian Grocery Delivery
Reviews and Complaints

I wasted all day waiting for my delivery and I received nothing until 5 and it showed on the app that not delivered. I called and they told me that the driver couldn’t find the address because it isn’t exist lol and later the driver called and told me they assigned Manhattan address to Brooklyn and they can’t deliver it and they also can’t deliver again. And they requested me to make a new order and they will refund the money which I strongly denied on the phone call, so how I received an email which claimed that a refund was made, I can’t believe that they ignored my words and decided all the process without discussing with customer and issue the refund without customer’s consent! I wasted time and paid the money and in a bad mood ! Thank you for them ! I called a couple times and always got the same answer from different people. Worst online shopping experience ever!

I would not recommend anyone to use this for food delivery service. First, the time range of delivery was too wide, from 3-7PM the next day, that it’s really hard to plan your dinner if you have a gathering to organize. While my delivery was in progress, I could not see where the driver was at and changed estimated delivery time multiple times. My delivery was two hours later than the original estimate time. Secondly, I don’t think they use temperature controlled containers to protect the food. by the time the food arrive, all went cold that I had to warm up dish by dish while my family and friends were waiting. Thirdly, when I called the customer service, the representative told me the delay was due to the driver drove off the track. I don’t think that’s professional at all so they need better training of their drivers. In general, all I can say is no wonder there’s no charge of delivery fees and this is a lesson that I’ve learned for being cheap.

This isn’t about the app so much as about the service. I haven’t used the app much, except when I downloaded it because I couldn’t get any information on my order otherwise. I really wanted Weee! to succeed, but I think they still have some issues to work out. My first delivery went fine, but for the second, I was never notified when my order was delivered (only that it was out for delivery). I was trying to track it on the website, but there was no information, so after a few hours I downloaded the app. Turns out it had been sitting downstairs for 3 hours! It’s an unsecured location and my groceries need refrigeration; what kind of grocery service doesn’t notify upon delivery? I contacted customer service and they informed me that they send out text messages when orders are delivered, and did not respond to my reply saying that I did not receive the correct text message. Not sure if it was an IT error or a person error, but since they won’t even admit it happened, I have no reason to believe it won’t happen again.

I used to love using Weee and never had an issue, until… I had an issue and had to reach out to Customer Service! Their customer service is the worst and you can tell that customer satisfaction means nothing to them. I accidentally placed an order to my old address. It had been awhile since I used Weee and interim. I moved an hour away from my previous address. When I realized the mistake, I reached out to them. They literally told me that I’ll have to drive back to my old address (that I no longer live at or have access to) and pick it up! That was the only solution provided and no other options offered! On top of that no refund is offered. So I’m paying for products that I didn’t even receive. Recommendations: Change the order form to not automatically collect the address in the customers account(in the event that the customer has not updated it) and allow the customer to fill in their mailing address manually so they can have it shipped where they need it shipped. Leave the shipping address section blank like every other company does.

We spent $40 to buy a box of peach; they tasted really great, so we wanted to buy again. Finally when it’s in stock, the same box of peaches grew to $68, and when we received the peaches today, they not only look yellow and small, but also taste completely unlike the previous box; they were extremely soft, and tasted worse than the regular peach you get from the store. If this were Costco I would have asked for a refund even if the box sold for $15. And yet Weee is selling this for $68! Totally disappointed! I can’t imagine this being accidental; this is clearly a bait-and-switch.

This isn’t the only problem Weee has. Another time we spent more than $3 on a Napa cabbage, and we got one that’s the same size as an iPhone. We asked for a refund, but nope, the customer service simply said, “sorry, we will select better quality produce next time”... ummm okayyy.

Adding on top of that, they miss items all the time without knowing it themselves. On an order of 20 items they would miss two. They do issue refunds for those, but it’s super inconvenient if you really wanted something from that order.

Refund -Difficult!

I received a delivery where the liver-packaging had been sliced/cut open. There was fluids from the liver on all my other groceries.
Never received a refund as they insisted that I had to take further steps in the email they sent to my old email (no longer access).

Referral bonus - don’t expect to receive it!

They refuse to provide referral bonuses if they can get away with it.

I had the app and my address since I created the app. Changed my address same day as I wanted to send groceries to my friend who is also Indian. Same day I ask him to create his own instead. He does. None of us get a referral bonus. $40 they refuse to pay out in referral bonus. Reason: Their argument is that we share the same address, as I had changed my to the same. I NEVER used that address before besides adding that address to my account just that day - and I offered to send proof of my address being the same as always. But no - they kept his bonus and mine. This app is so petty and it is all about keeping as much money that belongs to the USER as possible.

Don’t expect any customer service

2-9 pm delivery arrival time is too long especially when I have refrigerated and frozen items in my order and it’s in July when temperatures can reach to the 90’s in Aberdeen, MD. It’s fine if you are working from home but not if you are working outside of home. When the notification you receive says driver is 10 minutes away from your house, the driver really will arrive 30 to 45 minutes after you receive that notification. Wee really needs to invest in refrigerated trucks to keep raw meat, vegetables, and frozen/ refrigerated food from getting moldy and rotten especially during the hot summer months when temperatures here can reach to 100 F and higher. This can result in hospitalization from food poisoning you caused your customers. Another complaint I have is having customers spend a separate $49 and over to get free delivery on pantry items is so stupid! Why can’t we combine pantry items with regular groceries to be delivered together for $35 and over for free delivery? I don’t want to spend extra $49 just on pantry items and spend $35 on groceries separately. That’s a total of $84! That’s way over my budget and too expensive.

Recently, there have been reports of WEEE, a software application, leaking user privacy. This is a serious concern for users who rely on the application to perform various tasks. Protecting user privacy is paramount, and any application that fails to do so should be held accountable.

As consumers, it is important for us to be vigilant about the privacy policies of the applications we use. We should also be wary of the permissions we grant to these applications and avoid sharing sensitive personal information such as banking details and social security numbers. We should also ensure that we are using the latest version of the application, which may have patches for any known privacy and security issues.

In light of the recent privacy concerns surrounding WEEE, I urge everyone to exercise caution when using the application and to consider switching to an alternative software solution that prioritizes user privacy. We must take a stand against applications that disregard the privacy of their users, and we must hold them accountable for their actions. In conclusion, let us all come together to protect our privacy and demand better standards from the software applications we use.

I contacted customer service a few times on issues with deliveries/missing items and I am always given the run around. I sent emails and already messaged on FB. The customer service is horrible! This is one of my responses from customer service via email…

Dear Customer:

Thank you for contacting us.

We checked for you. Free shaker means you don't need to shake it. The product does not come with a free shaker.

If you have any further questions, please feel free to contact us.

Sincerely,
weee! customer service

This was in response to a refund request to an item that says it comes with the free shaker on the box and even has a picture of a free shaker on the box. In the directions, it says to use the shaker provided in said box to make the beverage. I went to the local Japanese store and bought the same exact item and guess what… there was a shaker inside! So what the customer service rep was telling me was ridiculous. I don’t want to be charged $17 for 22 packets of something that I could have paid $20 for 44 packets of. I literally paid more for the shaker to be included and would like to get what I paid for or a refund. Customer service isn’t being helpful so I came here.

In just 2 weeks I’ve already had 3 deliveries. Everything that the app advertises, it follows through. Deliveries are free if you spend over $35. Tips are optional and you can decide how much you wanna give. You can’t select a time slot like you would with Amazon groceries but they do let you know the day before your delivery, the timeframe in which you should expect your order to arrive. They also send you a message to let you know that your delivery is on the way.

What I really like is that you can checkout and keep adding to your order and they will all be delivered together on the day that you set your delivery on. Whenever they don’t have an item in stock, I get an email notifying me about it and I’ve seen the amount credited back to my bank account. There’s deals everyday on the app and throughout the day there’s lightening deals so there’s lots of different foods to try. All items that I’ve ordered from fruits, vegetables, and meats were fresh and in good condition. The groceries are packed in a box with ice packs for frozen and refrigerated items. I’m so glad that there’s an app that exists for Asian groceries. Keep up the great work Weee! I hope you guys will keep adding more to your inventory and wish you guys great success!

I never leave reviews, but had to say something this time. I have used the app a couple of time to buy weekly groceries and things have been fine. I eventually stopped using the app because I noticed a couple of times the veggies I was given were not fresh.

A few months later, I started receiving random phishing text messages. I thought it was weird this was happening since I never give my phone number away unless absolutely necessary, and never would have thought a legitimate company would sell my information for profit.

I randomly came across a few posts from others on a Chinese platform citing their phone number was sold by Weee to fraud companies and immediately connected the dots in my case. I am only one of many who have been constantly harassed by these phishers and it has still continued even when I stopped using the app more than half a year ago.

I urge everyone to NOT USE THIS APP. It is absolutely disgusting a company would do so and package themselves to be so customer friendly. I don’t expect you to be donating groceries to me, but at least keep my number safe?

For your own safety and peace of mind, there are alternative services out there that deliver Asian groceries. I urge everyone to bring your business elsewhere!

Now I’ll start off by saying that I haven’t ordered anything yet from this app, so I won’t rate too harshly. I just wanted to mention the lack of representation on this app and on their social media accounts. Starting off with the app itself, it seems that the only foods that are really focused on are the East Asian foods. As an Indian girl, I got so excited to see other Asian cuisines, such as those from India, the Philippines, and Vietnam, get highlighted as well, since I feel like that’s rarely ever the case. However, my excitement turned to disappointment pretty quickly when I found how limiting the Indian section was compared to the Japanese and Korean sections. Going through the Southeast Asian cuisines I ran into the same problem. It just irks me to see this because of the already limited representation that south asians and southeast asians get in the media. Now of course it’s important for East Asians to have representation too, especially with the horrible ways in which they have been treated ever since the pandemic, but since weee advertises the diverse collection on their app, it seems shady and insincere for them not to commit fully to that diversity. To give them some credit, they have been pretty good about posting for latino heritage month, and the Mexican section on the app seems to be doing a lot better than the South and Southeast Asian sections, but it still doesn’t hold a candle to the East Asian selec

I have been a Weee! customer for a while and recommended many to use them thanks to their extensive selection and competitive prices. All previous orders were pretty good (even though not recommended them on green produce, I had to through away some veget right when it arrived since it looked old and damaged). But overall experience was positive.
It was until recently, I placed an order of my favorite drinks from them. There were 19 left so I ordered all & added 1 item just to qualify for a free shipping (in which I added 10% tip for driver). 2 days later I received message that my drink is out of stock & I will have a refund for that portion, while my other item (that I dont really need) will continue to be delivered. I turned out paying almost double for something I can buy in the next door grocery with my extra tip.
I contacted and they refunded me the tip, which is fine but the absurd parts are (1) Their customer service literally just decided to refund and closed the case without any effort to communicate with me. Very one way communication from what I experienced. (2) My favorite drink is not out of stock, I can come back & order, except now with a quantity limit. Come on, if you forget to set a quantity limit, (1) let that one order go and fix your system or (2) provide a honest reason (you can only order 6 pcs…). Using a lie to cancel an order & fix your bug is not a very smart move. Just feel offended and very frustrated after this experience with them.
While I really want to continue supporting this business, will need sometimes to overcome this bad experience.

While the Weee team seems to still be expanding their amount of Hispanic products, their Asian products are plentiful and amazing. I initially avoided the app for a while since I thought it was a subscription service, but once I realised it was actually a grocery delivery service I had to download it. I was hoping they’d have stir fried anchovies in soy sauce, which they did not, but I found SO many other amazing things. My order consisted of about a dozen items and all of them are very satisfactory. Nothing was damaged during shipping and all the items were there, packed carefully into the box and in date. The only thing I was a bit sad about is that you can’t seem to tip the deliverers (? if there is an option for that let me know because I’m bad with technology), and the deliverer went down my apartment stairs so fast that I didn’t get a chance to thank them before they got back in their car. I ordered BTS coffee, white coffee, 바나나 우유, yogurt drinks, baby star ramen snacks, garlic peas, seaweed snacks, instant rice with seaweed soup, instant miso soup, salmon skin chips and grilled squid flavoured potato chips. All of the products were AMAZING (aside from the salmon skin chips which I unfortunately just didn’t like as much, nothing wrong with the product itself though) and I’m so happy to be able to buy more of these because I live in a very white area where there’s no Asian markets less than an hour away. I assume that all the bad reviews about expired food and rude deliverers are just trying to ruin the reputation of the company because it’s very Asian based. Amazing experience and it’s pretty cheap too!

Regarding (Order #[protected])—Delivery time as provided by your company was today, 2/16/22 between 9 am-2 pm.

I called in this morning to get an idea about when the delivery may happen, and I was told by a male named, "Anson," that my delivery would arrive by around 2 pm.

At almost 3 pm, I call again to get a status update, and it says my delivery is still out. I ask her to put my boyfriend's number as well, because I'm in Zoom meetings (I have a full-time job), and may not be able to answer the driver's call, and I don't want to miss my delivery.

Around 3:30-3:40 pm, I call again, and speak to Cathy again. She tells me, "Sorry, your address is wrong" and "driver can't find your address. I will tell the driver to call you in 5 minutes."

I call again after 5 minutes because I see on the site that it simultaneously says, "delivered," and when I click on delivered it still reads, "Out for delivery." When I call back, Cathy tells me, "Sorry madam, our driver is far away now, and can't make the delivery today. We will refund you the money." I tell her I want my food, and she repeats again like a robot, "Sorry madam, we can't make the delivery today" and "We will refund your money."

I will never use your service again because:

1) You provide no tracking, just a vague window timeframe that your company cannot even fulfill, possibly because your drivers don't know how to read addresses/maps. You do not fulfill your own service deadlines, which YOU set yourself.

2) Your customer service requires me to call them to get status updates updates and gives piecemeal, false information.

3) Rather than resolve the issue, which was your company's fault, your representative placed the blame on me, falsely claiming I put the incorrect address into the order. I double-checked and the address is correct. It's the same address where I get my mail, Amazon delivers to, and where every other company delivers. Strangely, only for your company is it "incorrect."

4) Your drivers don't have the training or intelligence to troubleshoot that if they indeed did come to Jersey City to deliver my order and could not find the address, they should call me, as my phone number is listed in the order. Instead, they drive back to Manhattan, and simply refund my order, without customer service even being aware until the last minute.

I'm totally disgusted. Your company wasted my time, my money, your customer service is abysmal. Your drivers obviously are inefficient, and if you don't actually deliver to Jersey City, then don't advertise as nationwide shipping. I will never order again and will actively share my experiences with everyone whom I know, and strongly recommend they do not shop with your company.

This is Maggie Wang. My order number is [protected]. The pink pineapple that was delivered apparently was damaged or over ripe. The surface of the pineapple becomes soft and squishy. When I cut it in half the color and texture proved my suspicions. It’s completely not edible and tastes bad. How can I ask for a refund? It cost $12.99 before tax. Thanks

I made a referral to get my friend to register for new accounts at Weee. The policy states that I can get $20 credits after my friends completes all the required purchases within certain days.

But after my friends have completed the purchases as requested, no referral credits were issued to me. The customer support simply said that it is because there are already people who got referred in the same address.

Since my friend newly moved to this new apartment address, it won't be possible that he have registered the account with the same address before. So even if there are, as Weee! claimed, previous new registrations associated with this mailing address, they cannot be known and confirmed by the users. Therefore, this policy is simply unfair for customers, as the information is not very transparent. We feel simply duped by Weee! to make purchasing as requested but are not receiving the promised reward.

I start to use Weee recently because my friends recommend me this app.
It works not bad. It told me one item is out of stock and will refund me.
However, when I saw the out of stock item is still in sale but the price went up, I start to understand that it is not out of stock, but the price I brought is not profitable for enough…
This is bad because it indeed refund me. But if I want to buy the same item, it will cost me more.
So if you are buying 25% or 50% off stuff, don’t feel surprised that this item is “out of stock” but still in the app for sale…

I found several issues:

1. I tried this app this week and supposed to get my first package today from 3 to 8 pm. Somehow the app showed that my package was arrived but I didn’t received my package even after 8 pm! The app provided false information about the status.

2. The feedback service can only be used once for the order which doesn’t make any sense. And the custom service is not easy to get in.

3. The app freezes sometimes on my phone.

4. The order information is not included in the app as far as I know. I need to go to emails to check all the details.

I’m giving it a two because Weee! does have a variety of choices for Asian food. Its delivery service is lacking though. There is no channel in app to rate delivery service like other apps. I think the company should add that to ensure consistent satisfactory user experience end to end. Shouldnt the delivery guy follow instructions and deliver to your doorstep, without having to call you and have you pick it up outside yourself? It’s quarantine time and we prefer contactless delivery. This is making it difficult and I am unsatisfied with the app in this perspective.

Love the idea and the app looks and works really well but… it’s disappointing to see you claiming to deliver Asian groceries but can’t even categorize them right. Thai food was put in Vietnamese category (Viet New Arrivals). As a Thai person myself, that kinda upsets me a little. And when I tried to search for Thai products, I didn’t see a lot of results. Then I tried to search for Vietnamese and there was a lot of Thai products in that result… I like the app but I’m not gonna spend any money on it until this issue is seriously taken care of. Want to target Asians, you gotta do it right.

I think the driver is on drug.
He left the package and rush away and called to pick up at the door of the building.
I rushed out to pick up because I am afraid someone will take it.
Then I got back to my apartment, then the delivery guy called me that he needed my signature, then I rushed out again because it was snowing. When I was at the door he said he will be there in 5 mins! So I went back to my apartment again 2nd time.
The 3 time he called again that he was at the door for my signature, then I rushed out again but no one's there.
Big F!
If you are high dont come to work. Dmn

I have couple negative experiences with the foods that I purchased from Weee! One of the bags of marinated plum I ate has a maggot once I was half way done eating, which was super disgusting. The other day, I got a very sick long hair inside the package while I was eating another bag of snack. I took a picture and wrote up a negative review under that particular snack that I purchased, but the feedback never appeared on the product. They would block your comment if you try to write a negative feedback under the product. SUPER SNEAKY AND DARK! I bet most the products do not have accurate reviews.

Ordered for the first time because I heard it’s a convenient way to get Asian vegetables. However, it’s a huge disappointment. The quality of the veggies are really poor. I ordered 6 kinds of veggies and only one looked “ok”. The other 5 kinds are has already gone bad and the leaves has already turned yellow, black, and mushy. It’s far from being good.
I have to throw away all the veggies and spend time to contact customer service. What a waste of time! Not to mention that it delivered one hour later than estimated, when it shows “the driver will arrive in 10 mins”.
Stay away from the app if you want good quality vegetables.

I helped my grandpa ordered sth from weee! last year with his credit card, however he’s too old, he canceled the card. Weee! asked me to talk to grandpa’s bank and cancel his dispute, otherwise I cannot use Weee! service anymore. I don’t have access to my grandpa’s credit card and grandpa’s too old to deal with this kind of thing, so my weee! account is forever suspended, although I offered to pay with my own card for that bill, still not gonna work.

Comparing to Instacart, Weee! is not customer friendly on this matter. I can use Instacart without any problem, same thing happened on my Instacart acct last year and they just let me use another card.

If u wanna spend a whole day eating for their grocery delivery, it’s the service to use. The delivery window is very wide, and still the driver still can not make the delivery with within the delivery window. The App kept on showing the driver is 10 minutes away, and after an hour, the driver is still 10 minutes away. Their drivers usually just left the grocery outside my building. I’ve left message to ask them to use the call box to buzz in cause leaving outside the Apt building is not a secured place. Weeks drivers are busy getting multiple orders delivered but not care about the quality of service ( no options to allow changing tips after delivery?

Well the ad is misleading
I looked for the yellow dragon fruit but there’s not any listed
Even looked under produce NONE
So wasted my time looking at the app
So be deleting it completely since it’s a bogus lie app
Plus I read that they are selling your information to others so you’re getting messed with
Says you can order yellow dragon fruit yet you can’t
The ad needs to be removed cause it’s a misleading lie
Since the app is misleading it gets a LUCKY “1 ⭐️ “
Oh told me if I skip the phone number part when signing up I won’t get the 10% coupon yet after opening up it told me I could get the coupon
More misleading stuff that plus a lot of bad reviews of bad food delivery

I was advertised to spend $35 and get $20 off on my first order. I wanted to give it a try. I was very disappointed when $38 worth of items (when I used my calculator to add each item that’s how much it was) suddenly was $53 in my cart even after free shipping applied, then the $20 off put my total at $33 so really I barely was saying $5 not $20. It was weird because the breakdown in my checkout screen showed no extra fees. It even said $0 for taxes. I just felt like there must be hidden fees. I decided to uninstall and not order, if they had explained there was other fees or even included them in check out I would have been more inclined to try it out but lack of transparency turned me away.

I downloaded the app and tried to use the new user coupon at checkout. When the coupon codes didn’t work, I contacted customer service and received new codes which also did not work. When I reached out to Weee again, they wrote back implying I’m trying to scam them for more coupons and asked that I “wait for future deals.” Instead of offering a solution like placing the order for me or looking into why the coupons aren’t working, customer service decided to accuse me of being a scammer. All they had to do is look at my account and see no orders have been placed. I immediately deleted the app. I wouldn’t trust this company to deliver your goods. If anything goes wrong with your order they would not be able to resolve the problem.

They have very reasonable prices, but the delivery and customer service is terrible.

Let me explain, I live in a moderately populated city, about 150,000. But for some reason, my city is connected to cities and stores that are about 75 miles away. I must be on the threshold so I’m always at the end of the route. This has never been a problem because it has always arrived by 9pm. And this is having to order a week in advance. Today they said I wouldn’t get the order until 11 pm, which is beyond unreasonable, mind you they say the delivery window is 4-8 pm. I tried explaining this to customer service, but they were so unhelpful and useless I just canceled the order. If you are okay with getting orders at 11 pm I guess this is the service for you.

First time using this company to get some snacks for myself. Worst experience I ever have compared to any other Asian online merchants. The customer service rep told me to wait every time (4 times) when I called in.There obviously something wrong with my package and they really won’t bother to take some time to look it for me. Finally I requested a refund for my stuff as they/carrier continues delay my package. The rep told me the refund process will takes multiple days as I tell her that I be waiting for this package am for about a week now. There obviously no sense of urgency from their side. I recommend for whoever want to use this app/company to order any food be mindful of multiple delay in your package and don’t expect receive any kinda customer service too.

Have used weee! for about half a year. When things go right, it’s great, but when things go wrong, don’t expect any help. They have delivered my orders to the wrong house on 2 separate occasions now. This last time was the last straw. I ordered my dinner to be delivered. Instead of admitting they delivered to the wrong house (the app showed me a picture of my food sitting in front of someone else’a door and a time of delivery), they changed the delivery time frame and said my order is still within the delivery window and that nothing is wrong. They went and picked up the order they delivered wrong, which might have been handled by other people, and just said nothing is wrong even though the food was sitting in someone else's house for more than an hour in the age of Covid.

So I have ordered food on Weee for three months. It's all good until I moved. I changed my address on the setting but it apparently didn't change when I go to check out.

I report this issue to the email and they are super rude. They told me I should change my address in the setting and click the save button. I did it! But the delivery is still in my old address, that's why I sent email to report this issue. They then told me that I need to change it in the checkout session and asked me to get the delivery myself! I did move very nearby but it's not the proper way to tell customers “ you may please pay attention next time.” “ do you mind go get your delivery this time.” they are like blaming all the fault on customer.

I am super upset about this terrible experience and super disappointed