Wegmans Food Markets review: cashier in handicap lane 1

Living with Rheumatoid Arthritis (RA), I need to use the electronic cart and will also use the handicap lane to get serviced. I noticed the cashier was curt and said to me if was planning on paying for a fruit tart cake I left in the cart since the belt was full. I explained that I was leaving it for last since it was delicate. She took it from the cart scanned it and put it to the side. When finished she sarcastically reminded me of the 15 item limit. It was then I understood her snarky interaction. I asked if that was the reason for her negative tone and I had never had a problem before being slightly over the limit. Especially, since no one was behind me. I had a problem with my debit/credit card and she appeared to take great pleasure in stating and immediately sent a cashier to void my transaction without providing me an opportunity to follow up with alternatives. In the past if I have experienced difficulty with the transaction, the cashier kindly informs the head cashier which usually allows for time to rectify the problem. I was then ushered to the customer service with the cart. It this interaction that I find to be below the Wegmans standard when treating people with kindness and dignity. Living with RA is hard enough to live with on a daily basis and when in Wegmans I have had nothing but the best treatment until today. Cashiers that are not willing to display kindness and compassion should not be part of the Wegmans team. Instead today I was treated as I was going to shoplift an item and then ushered quickly to customer service upon my debit/credit being declined which was meant to "shame me". There is no reason to make someone feel this way especially when given an opportunity to rectify the problem within five minutes.

In short, I write this because I strongly believe I was treated in a crude manner due to my invisible disability Rheumatoid Arthritis also because of the color of my skin. This is below the Wegmans standard of service and highly disappointed in having people like that work for a company of high excellence. I sincerely hope that this cashier is provided with diversity training to help her better work with diverse population of handicap and minorities.