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Wells Fargo

Wells Fargo review: Wire transfer

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10:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

On 9/7/2023, I processed a wire transfer from my Wells Fargo account to my account at Chase. I received email confirmation from Wells Fargo that the wire was going to be processed on 9/8/23. In the morning of 9/8/23, I received a text message from Wells Fargo letting me know they were going to take 3 days to process my wire due to security concerns. Both my husband and I called Wells Fargo in the morning and afternoon of 9/8/23. During the two calls, Wells Fargo customer service representative confirmed our identities and spoke with us about our Wells Fargo account and the wire transfer. We were informed during both calls that even thought they confirmed we in fact requested the wire and that the transaction was legitimate, that Wells Fargo would still hold on to our cash until 9/12. We needed the wire transfer to be processed on 9/8 because we had a deadline on a transaction with Chase. Because Wells Fargo is still holding on to my cash, I am being penalized with interest, fines, and late fees at Chase. Wells Fargo is holding my cash hostage.

Desired outcome: Wells Fargo must release my cash immediately and pay for all the financial burdens we are incurring with Chase bank due to Wells Fargo incompetence.

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  1. Wells Fargo Contacts

  2. Wells Fargo phone numbers
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  4. Wells Fargo address
    420 Montgomery Street, San Francisco, North Carolina, 94104, United States
  5. Wells Fargo social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Wells Fargo Category
Wells Fargo is ranked 3 among 414 companies in the Banks category
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