Western Union
Reviews and Complaints

Hi sir my self nishant sinha I am living in delhi india I got scamed by email I lost 86000 inr in scam I use to deposite in SBI my all money is gone I am an orphan child I hardly use to manage all the things I am just frustrated now I complained all over the online site but no buddy is listening to me I have all proofs and I Dont know it will recover or not but just need to talk about the things and criminal please call me [protected] if you want to help only you are left for me. All I lost in Benin while contacting people from there they mentally assured me that he wanna help me and after that I lost money I become poor and homeless I Dont know what to do I just email you because no buddy is helping me please do something for me please I am beggeing

I was banned from Western Union and they never gave me any explanations why I was banned. I have been using their service for the last year and I monthly send money to the same person in Mexico which is my wife, and the same amount of money which is $800 U.S. a month. I don't know why Western Union is so paranoid, laundry drug cartels don't laundry $800 U.S dollars a month, that is ridiculous, that's how much they spend in one meal! So I have no idea what their problem is, does anybody know what actions can somebody take because of this situation? I will appreciate any help.

I got Western Union NetSpend and activated it like about a month and just using it for a direct deposit about $1, 350 then suddenly they locked my account and asking me to call to customer service.I called and after half an hour waiting on the line to be transferred to other department, they hang up!

So, I called again and finally they asked me to send a proof of SSN, address, and identity and up until now I still cannot access to my account and losing my funds.

I don't really understand what's wrong with this card.Stay away from NetSpend!

I, a long time customer at Money Mart #1400 located in Dundas and Hurontario, Mississauga.

I would like to report an incident happened on Thursday January 15/2015 @ 6:30pm.
And would like this matter to be handle of result of harassing us, the customer.

At my knowledge, the manager at this time is known as Andrew Busbridge and the employee teller attending to us is Nazieira Kakar (Clerk ID # 5933).

This matter need to be acknowledge and a result of incentive to be given to me for wasting our own time for your employees mistakes.

Incident: 6:30pm
1) We made a remittance to the phillipines on IN MINUTE fee for the amount of $250
Mtcn# [protected]

2) I was sold a piece of jewelry being sold at the same location ( MM Inventory # 14k AE8), the price fee was bargain with the same teller (Nazieria Kakar) twice being confirm with the floor at the manager, Andrew Busbridge, and was given a receipt.

3) At late evening, around 11pm, we received a call from the employee, Nazieria Kakar, informing the remittance that was made going the Philippines (@6:30pm, that was paid In A Minute Fee) has been put hold due to her mistake of selling the jewelry in a lower price, before the money can be release until the balance for the jewelry has been paid

Now, @11:00 ish pm

I return to the location and the evening manager at that moment claims to be Sheila Arabia, had informed that there was an error at the price of the jewelry of being sold, so my money I have remitted to my daughter in the Philippines has been place on hold so they can get the money for the difference for the jewelry cost, until the remaining balance has been paid or return the jewelry then the money remitted will be release.

Note: Naeira Kakar acknowledge she made a mistake, she claims to be 5months pregnant and hadn't eaten, so she made a Mistake and she doesn't want to loose her job.

To avoid further arguments, I have decided to make sure my money has been release and to make sure my daughter will received the money then then jewelry will be return.

The floor manager, Sheila Arabia had to do another transaction, because in the Phillippines, it claims the first remitted money was unfounded. After the 2nd transaction, finally the money was released and my daughter received the money.

However, we had paid InAMinute fee but yet I, the customer was penalized and received a hassle dealing with this inconvenience matter done by Money Mart incompetence action of your employee, Naeira Kakar.

I believe I should receive a incentive favour from MoneyMart for the harassment from your company

I wanted to send money from canada to germany. Am no resident of canada and told the office I am travelling further south. Western union apparently canceled the transaction without informing me. The recipient in germany spent several hours in their office and received no help. So I got in touch with the so-called service line in canada. After few more days I was provided with a new code and the answer that the recipient in germany could now pick up the money. Again, fail. Calling again did not work. Email = no reply. Filing a complaint through their webside (Does not work when using a mobile or ipad!) I finally got contacted. Well, several emails later I was now told the original transaction was canceled. Obviously one tried to get in touch to clarify some questions. Strange only that I never got a call, nor email from them. Well, now I am in mexico and they want me to travel back to canada to get a refund! I tell them, I do not live in canada and do not plan a travel there for the near future. Would they pay for me plane tickets? Last reply, they would arrange a refund here in mexico. Also no option. I am definitely not running around with so much cash over here. Also, I would then pay conversion fees twice: cad to peso to euro. Would they refund this financial loss? Of course they stay quiet on this topic! Would they refund the handling fee that I initially paid without ever having received this "service"? Guess what, no reply on this neither!

I am having lots of problem with western union including not getting points for promotion, website problem where I can not send money today. Employee of West. Union said many people have problem and I should send through him which will cost lot more. Why I should pay lot more if it is western union problem? I asked for a manager and hang up on me.
Food lion has a booth, which does not work at all and you always face with rude employee internationally specially Mexico. I do not understand if i ma sending money from USA, why I can not deal with someone in USA? What is the problem with western union?
They increased rate $2 more last few months and Bollywood film star are dancing on TV about western union. Western Union pay them for advertisement. Do they think customers are stupid in USA? And where this money come from? Customer's pocket? And why we should pay for ad on TV by rising our rates, specially when customer service is horrible?

Dear Sir/Madam,
I received the following email and just wanted to know what this a scam or true. Please acknowledge receipt of this complaint and reply to [protected]@hotmail.com:
Your welcome to office of James Robert Clapper, Jr
Director of National Intelligence.
Good day to you. Contact On My E-mail: jamesr.(jamesrclapper.[protected]@yahoo.com.
I write to inform you that your payment file have been closed and a 8cheques issued in your name to be delivered to you. This is after your fund was abandoned and the government directive have recently requested that we close all accounts in this category and return all unclaimed sums to the Government Treasury, we do not return funds before letting the owners know of it.
As you should know, we do not pay for deliveries as this is entirely your responsibility. It is therefore upto you if you want to make arrangement for us to deliver this 8cheques to you or not, delivery cost is US$ 210 (Tow Hundred and Ten U.S. Dollars) only, paying this (as mentioned above) is entirely upto you but we will guarantee you that we will deliver this 8cheques to you once the above sum is paid. Let us know of your readiness to make this payment so that we can advise you on how to make the payment and then proceed to deliver your 8cheques Total sum of $596Million.
BELOW IS THE RECEIVERS INFORMATION.
Receivers Name: Mr James Ike
Location: Cotonou/ Benin Republic
Question: When?
Answer: Today?
Amount: $ 210
Senders Name:
Mtcn Number:
You are also advised to send us a confirmation of your full mailing address And cell phone number for delivery of same.
Regards
E-mail: jamesr.(jamesrclapper.[protected]@yahoo.com)
James Robert Clapper, Jr
Director of National Intelligence.

Thanks so much for all of your cooperation and assistance in advance.

http://nearyouca.com/b1492875/2046946100-western-union-forex-cargo-winnipeg-1-204-694-6100.html#.VDSa0D_kuD8.mailto

I just want to file a complaint about this business. I sent a money to someone in the Philippines. They asked me if I want it to be deposited directly in a bank or the receiver can claim it to a western union. I told them that its more convenient if it will be direct deposit. After several days my loveones told me that they haven't received the money yet. i told them to wait. It takes 3wks before I decided to call the store where I sent the money (WESTERN UNION at Tyndall). They told me that its not deposited directly in a bank. So my loveones went to the western union sonce they gave us a control number. Western union branch in the Philippines said that its not the right control number. So I decided to call them again. They told me to call that 1-800 numbers of western union, so I did. The agent at western union told me that the store where I send the money entered the wrong info on their system that is why my loveones in the Philippines can't claim the money. They entered my name as the SENDER...and entered my name as the receiver as well. Totally nonsense! Why would I spend money for the service charge and send money to myself. They even told me to go to any western union and claim all the amount including the service charge so I went to the nearest western union near my workplace. MUch to my dismay, they only give me certain amount not including the service charge. People in that store (WESTERN UNION TYNDALL AVE. WINNIPEG) knows nothing but crap. They are fond of pointing fingers and putting blame on me and to other people. Not even apologizing. They don't even entertain my concerns because they said that they don't have time for that. I believe that if you have a certain business like that, your service ends once the receiver gets the money not once the sender send the money... Hope it makes sense. I am not after with the money, I am after with the SERVICE itself and all the inconveniences they give me. I am working so I don't have time for their LIES. I am hoping for your speedy actions. Hope to hear from you soon because I don't wanna let it pass. Thank you.

#‎Fraud‬ in ‪#‎WesternUnion‬ – Don’t deal with this company
Complaint in Crime branch & Police station – No help from their side
This is my kindly request to all who uses Western union for their money transfer; I have very bad experience in that.
On 1st March 2014 my client Joseph sent me some dollar from Lebanon, and before I get some fraud person has withdrawn that money from western union. I was shocked because as per the rule of western union without MTCN number and my identity proof which having my photo no one can get that money.
I have complaint it many times to western union but no response from them. Also, as they said I asked my sender has to make complaint but western union has delayed the process and then also not given us full information. Western union said to my sender that money has withdrawn from agency of it called ‪#‎KCEnterprise‬ from India but western union have not provided identity card[from which money has withdrawn] to us.
Then, I have made complaint to local Police station at Naranpura, Ahmedabad. They said it is case of Crime branch [Cyber-crime] so; they have forwarded my complaint to ‪#‎CrimeBranch‬, ‪#‎Ahmedabad‬. After months crime branch have responded by saying that my money has been withdrawn from #KCEnterprise ‪#‎Nagaland‬, so it is not coming into their ‪#‎judiciary‬ so they are closing the case and the PI of Crime branch told me that he can give me only sympathy for this.
Now worst parts of it are,
1) I lost my money and the money has withdrawn on SUNDAY from western union agency around 9:53AM.
2) Western Union has no office in India to reply [The company which doing crores of business in India have no single office in our country to reply].
3) Police and Crime branch has only sympathy to give and they closed the case.
4) My sender want to file the complaint but there police said the money has withdrawn from India so, it is case of Indian Police and our Indian police says it not come to their judiciary [So, where I have to go]. And, when I asked Crime branch to give me copy of my statement and details which my sender needs to make complaint at Lebanon, but our Crime branch has denied for it.
Now, my problems are,
1) Where should I go to get justice and my money?
2) Which department of India can help me for this [As Police and Crime Branch have raised their hands from this]?
3) Local police has forwarded it to Crime branch and Crime branch said Nagaland is not coming into their judiciary so, which federal department of India covers judiciary of Nagaland, I want to know that, so I can ask to them for justice.
4) Also, from the sources of Western union agencies only, I got information that many people are facing the same kind of fraud but no action has been taken.
If anyone needs more details for this can contact me [ Jigish Jain ]. Please forward and share with as many you can, so, we can save people from being victim like this and they save their earning from this kind of frauds.
‪#‎Westerunion‬ #Fraud ‪#‎NoHelpFromPolice‬ ‪#‎NoHelpFromCrimeBranch‬ ‪#‎FraudInWesternUnion‬

Joe Tatarian Is Western Union is a global company? Is Western Union comes with a global customer service? Unfortunate Western Union promises and security and fast money transfer service is just a cover up to their failure and bad customer service. Western Union cannot keep its promises nor able to secure your money. Western Union only job is to make money and do not care to follow up with its customers. It is not about the amount of money only it is about losing your money internally in Western Union and never care to assist you nor locate your money. Worse where Western Union internal Fraud and carelessness of your money is covered and never followed through. Your complaints fall into deaf ears while making up its policies as you go. Since March 2014 till today Western Union with its disappointing and bad service is unable to resolve our case were I sent money to Jigish and till today September 2014, Western Union and its affiliates covering its failure as a business while making money off everyone who uses its services? Since March 2014 Western Union is well aware of our case and yet to care to assist us. We have done the investigation for Western Union, we have been chasing them, running round the legal and police departments and what Western is doing? BIG NOTHING. Jigish and I put lots of effort to locate the Western Union shop and identified the name whom gave out the money on a Sunday Morning which is strange enough that Sunday is a day off and Western Union service is aware of it. Does this mean Western Union internal is aware of its internal problem and trying to cover it? So simple and so easy we done all the work for them and all what they need to do is to provide the ID of that person who took the money with the help of the Internal Western Union personal without even following up with the security requirements and give it to the Police as requested. More than Seven months and yet Western Union is yet to action and follow up with our case. Why Western Union is afraid? Are they worried about Western Union reputation? Are they trying to cover their internal fraud and our money abuse? On the contrary they are covering their failure and mistreatment to its customers. It is worse when customer care do not get back to you nor care if you complained or not. We may be just one of thousands of customer who lose their money through Western Union and yet to be able to get an answer or Western Union attention to take action.We wish for everyone who is a victim and facing Western Union Deaf Ears, to join us and let every know the truth about Western Union…

So everyone knows, we have been filing complaints and more complaints since March 2014. We have been calling Western Union customer service on a regular based and they are well aware and has everything on their system. So what more can we do? Facing more delays, more excuses and worthless reasons to avoid our case?

Our mortgage was sold by Bank of America to Nationstar. We were set up to have mortgage payment deducted from checking account twice a month for the accelerated equity. Greenpoint was the institution that handled that for Bank of america. When the mortgage was sold there was a period of two or three months that although the payments were deducted they were not being credited to the account at Nationstar. They of course reported us deliquent to credit agencies.

They said we were informed to provide the information, however, the only correspondence we had was to inform us the mortgage was being sold.

We have sent all documentation as to payments being deducted and not being credited to the Credit agency, and Nationstar and Nationstar said to contact Western Union. We have been trying to get this straightened out since March 2014. This all occurred in May of 2012.

I am assisting my son and daughter in law. In May 2012 my daughter in law had a brain anuerysm that burst while in surgery. She is lucky to be alive but was in the hospital for 3 months. During that time, my son was dealing with calls from Nationstar but because he was not on the mortgage they, Nationstar, would not work with him. Just kept calling and said to make up the late payments. However, he told them money was being deducted from the account and he didnt know where it was being sent. We have the statements from the credit union, showing payments deducted and by who but they never reached Nationstar.

They wanted to refinance their mortgage because my daughter in law is forced to retire early but the credit agency report is stopping that. Where do we go from here and what can we do to get this resolved.

I tried to transfer £400 using Western Union. The instructions from Western Union weren't clear and I used the wrong transfer method from my bank account and as a result the money is in the Western Union suspense account. I called Western Union customer services when I realised there was a problem and was told to send an email with the relevant details. The customer service staff are friendly and apologetic but powerless. They are clearly powerless, just there to act as a buffer and fend customers off. I'm told that a different department needs to do the work and they can't tell me when the transfer will be fixed or give any reason why a simple task is taking so long. I have asked for the money to be refunded so I can do the transfer again now that I know exactly what I need to do but this has been ignored. This is my first experience of Western Union and I hope I never have to use them again.

I went into a Thriftway store to send a Western Union money transfer. I am aware there are many complaints about sending to countries like Nigeria. I knew who I was sending to a family member. I had sent a transfer the week before to the same place, person and amount. After a 3rd degree worse than if I had been suspected of murder it was okayed. The 2nd time I was grilled again which was OK I answered their question in a courteous manner and completely. After being put on hold for quote 5 minutes actually 45 minutes it was denied. The clerk had called on her cell phone to try to speed things up as her terminal was locked up and she could not process 5 other requests for Western Union and the store's phone was also tied up and could not receive phone calls. I was still holding when they told her it was approved then half way through her procedure they cut it off and came on the phone and told me it was denied because it was suspicious. I think the decision is based not on your answers but on the mood of the decision making person and whether they had a good night with their partner the night before. They had processed it even though no money had exchanged hands. They then told her she would have to collect the money from me and turn around and return it to me in check form I had paid cash. It took a total of 3 hours to straighten out this huge mess that was created by their head being stuck somewhere it should not be. I got very angry and told them if I wanted to burn the money it should be my right. After they warned me of any dangers and released themselves from responsibility it should not be any of their business. It is my money earned by hard work no government handout etc. Their business is transferring money from point A to point B not being a morality decision maker. Now I have been refused by Moneygram, Transfast, RiA odd isn't it. The others use things like your transaction has been cancelled by my request (used by TRANSFAST) when told I did not request that they replied they could not verify or authenticate my information on my profile, when asked what info they pulled the 'FOR SECURITY REASONS THEY COULD NOT TELL ME". This is the most ridiculous thing that has ever happened to me. I am being treated like a criminal of some kind in my own country and as someone else said by people who can not even speak proper understandable English. This of course was after having to push 1 for English. WE AS AMERICANS NEED TO TAKE BACK OUR COUNTRY. Please share this with all your friends out there before it happens to you. I believe their "FRAUD DIVISION" has flagged my name and sent it to every money transmittal company out there. It will be easier, faster and cheaper to take a plane and deliver the money in person.

Used western union to transfer money online to a colleague in Asia to buy parts for our business numerous times. The last time they put my transfer on hold and stated it needed to go through their compliance office for review which is fine. They asked me to send documents proving the reason for the money transfer and I sent them twice. They never called me back. I called numerous times and waited on hold numerous times only to reach an automated voice system which asks for you to leave your contact info so that they can call you back but they never do. I filed a customer complaint on their web site and they send an email stating that the matter was resolved. When you do get on the phone with the customer service they first give you the robotic responses such as "I'm sorry blah blah blah...", they then transfer you back to the compliance voice mail in which you leave your contact info only to re-start the ridiculous phone call circle from hell. its' customer service is obviously set up to deflect your problem back to you and not to resolve it.

I received an email from Western Union telling me that I could send money to Mexico for no transfer fee. So, I signed into their website, but the no fee transfer only applied if using my checking account information or bill pay, which would take three days to process using the "no fee" option. So, I entered my checking account information and made the transfer. I got the MTCN number, validating my transaction. On the third day, I entered my account, only to see that Western Union canceled my transaction without telling me. When I contacted them to ask why, they said they could not tell me why. So, I ended up sending the money paying the $5 transaction fee, which went through without any issues. Western Union does not honor its advertisements. Scam & Fraud. Stay away!

I've been sending money overseas for over 16 years and today I tried to send money trough w. Union and got a call back telling me in a very rude way that I was no longer allowed to transfer money or even received money and my money is not worth it, f I was so confused and angry am an american using an american company but yet people that barely speak english insulting me and the money was returned and I had to go back a get it, the person in kroger could not tell me the reason why, she just told me that is been happening teller from overseas are sending back the money and blocking the accounts with out a reason that I had to call corporate to start an investigation of course the number I called are always with people with bad accent
My highest amount is been a $100.00 does anyone knows what is going on, I will send a complaint letter

dear sir /mam;

good day i just wanted to know why i can recivie the money as my friend send to me, , it says my name is blocked
may iknow what is the reason of blocking my name in western union?please i wanna know why western union office blocked my name .and how long it may take for blocking my name? and why they do it, whats wrongs with my name?

Western Union hides worldwide its exact store where the fraud had been done and with that deletes all possibilities for investigations of your money, . Of course the next crime that only can mean that this address is Western Union itself or US governmental sections (FBI or judicial authorities)|.In all these cases your transfer never was sent to the place you ordered it!..
For all victims please read the following carefully to get your money back:
Office of Attorney General Terry Goddard

STATE OF ARIZONA ANDREA M". ESQUER
DEPARTMENT OF LAW PRESS SECRETARY
12 75 W:. WASHINGTON STREET PHONE: [protected]
PHOENIX, ARIZONA [protected] CELL PHONE: [protected]
WWW.AZAG.GOV
FOR IMMEDIATE RELEASE

Western Union Agrees to Warn Consumers
About Fraudulent Money Transfers
(Phoenix, Ariz. – Nov. 14, 2005) Attorney General Terry Goddard today announced an agreement with Western Union Financial Services, Inc., which will address concerns about the company’s wire transfer services by fraudulent telemarketers.
Goddard joined Attorneys General representing 46 other states and the District of
Columbia in this agreement. The accord calls for Western Union to fund an $8.1
Million national consumer awareness program, and to provide consumer warnings on the forms completed by customers using its wire transfer services. Western Union is a wholly owned subsidiary of First Data Corporation, based in Greenwood Village, Colorado. The agreement addressed the high number of “fraud-induced transfers, ” money wired by consumers to fraudulent telemarketers and other scam artists. For example, some telemarketers use a “lottery” scam, in which they tell consumers they have won a large sum of money but must pay taxes or other charges in order to claim the winnings. The victims are then directed to send the money by wire because wire transfers are fast, there are transfer agents in most communities and funds can be picked up in multiple locations.
“The warning Western Union is placing on its documents is clear and prominent, ”
Goddard said. “It will help consumers protect themselves. We need ‘third parties’ like
Western Union, and other financial institutions, including banks, to help us fight
consumer fraud.”
The problem of fraud-induced transfers is substantial. Based on a survey conducted by seven states, it was estimated that over 29 percent of Western Union transfers in
excess of $300 from the U.S. to Canada were fraud-induced, representing 58 percent of the total dollars transferred and an average of over $1500 per transfer. Total American consumer losses to Canada in the year 2002 alone were estimated at $113 million.
The agreement reached with the Attorneys General and Western Union requires:

Office of Attorney General Terry Goddard
Office of the Attorney General
Page 2
?Western Union to place prominent warnings to consumers about the dangers of
fraud-induced wire transfers. The warnings must be in English and Spanish, and
appear on a new front page of Western Union’s Send Form. Comparable warnings
are required for telephone and Web transfers.
?Western Union to pay $8.1 million over five years for national peer-counseling
programs to be overseen by the AARP Foundation and designed to reach at least
three million consumers.
?Western Union to reimburse the amount of any transfer, plus fees, to any consumer
who requests, prior to pickup, that a transfer be stopped and who reasonably claims
that the transfer was fraud-induced.
?Western Union to send monthly anti-fraud emails to its agents, revise the
company’s agent training video and manual, and provide enhanced training to
agents with elevated fraud levels at their locations.
?Western Union to terminate agents who are involved in fraud and suspend or
terminate agents who do not take reasonable steps requested by WU to reduce
fraud.
?Western Union to block wire transfers from specific consumers or to specific
recipients when Western Union receives information from a state that there is
reason to believe that fraud will occur, until such time as the consumer is counseled
on fraud and requests resumption of the transfer.
###

But do not worry: As US Governmental authorities also make money with your frauded money and how will be explaines in my next publications

To
consumer complant board

Respected sir
I need the verification details about the sending attached below e-mail ID details about this e-mail is true or fake to communication for this below e-mail ID send the verification details to receive the money from the western union of the below e-mai ID and I also communication for the e-mail ID or not .
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ATTACHED MESSAGE BELOW
--------------------------------------------------------------------
E-mail : "WESTERN UNION"

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THANKING YOU
SANTHOSH
03/03/2013

I made an electronic transaction from their website and two days after I still didn't get confirmation and on the third day, they sent back the money to my bank and it will arrive in 5 to 7 business days...up to date pass 9 days and still they don't return my money.

Stay away from Wester Union WU Pay..its a OnLine SCAM company that will manipulate your Bank and hold your money. I have made many phone calls and send many email with zero positive answer.

Today I send money to dubai. Both transaction come back to me, without reason. Mtcn :
[protected].
Mtcn:[protected]

I have a western union gold card [protected]