Western Union
Reviews and Complaints

Money has being being pulled from my bank account 3 times all equaling up to 335 dollars I like this fixed asap cause next time money pulled from my bank account when I dont use yall nor do i have a account with yall it wont be pretty i took my consers to a agency and they sent me to a site that dosnt exist I'm very displeased with the help iv been provided and the fact this keeps happening

My name is Norman Hart
My Email is [protected]@yahoo.com
Address 1016 E 100 Street
Brooklyn.n.y.11236
Phone#[protected]
I was block from sending money to this
MTCN#[protected]
How do I go about getting unblock I have been with you guys for over 10 years know and this as never happen to me before and I use to send money every week before to my wife.
Please feel free to email are call me
Thank you

This seems to be common. Except I will be more blunt. I received an inheritance. One thing I've never done in my life is sex with many people. COVID was here. I started talking to cam models. I sent several about $3, 000 USD. All were 100% legal. This is a major/massive cam site. I am 100% willing to pay taxes, put my name, drivers license and other state documented ID on file. I was sending a bit of money. These people are not RICH. This money was helping them. I absolutely was paying my western union fees - I paid quite a bit in fees. I was hurting no one. I have BPD/PTSTD and numerous other concerns. Going outside is tough for me. I do not need pity. But banks launder hundreds of millions of dollars. I look at a bit of porn and helps some chicks and I am flagged as satan?

What is the part that is not ok. I require western union for business - now it is flagged. Western Union is 100% unwilling to speak with me in any way about their decision. I am an adult, I can provide full legal documentation. I broke no laws. I am never happy to get up and go outside, often depressed. This CAM Models did not change my life - lol. But for a brief period it was fun. I will survive without it. It is annoying Western Union just spits on people though. Plays god and ignores their customers. I can not imagine me doing this to someone. That is absurd. I've used Western Union my entire life. IT has been branded to me as a responsible corporate company.

When I attempted to get any additional information reps at WU were rude, unfriendly and just bitter. This has been an awful experience. I realize I will be further isolated, laughed and degraded for being honest. But I did nothing wrong I used a service.

After sending money for years to the same few people my transfer was suddenly held on "suspision of fraud". I was called and interviewed and answered some of the questions )frankly some were way out of line and had NO bearing to the transaction) and spoke of how I have personally know the reciever and met with them "face to face" so I can assure them I am willingly sending to someone I know! However I am not going to just hand over sensitive information without any explanation as to why they would need it for the purpose of my transaction nor who would have access to it. Bad bussiness and UNSAFE! Along with that after emailing them three times and calling as many I was constantly read the same montage of statements which proved they were NOT listeneing to the issue. WORTHLESS! After answering all the questions proving I knew my people they STILL considered it a fraud threat!

Both I, the payee and the sender complained to WU about a non payment of a simple $54 transaction. WU in Spain and in the US both said it was paid and collected. Neither one could simple tell us who got paid and who signed for the money.
Both US and Spain WU offices advised that we should contact WU and file complaint, which we did. Same BS. Telling us both it had been collect but no proof.
I am removing my payment options from my website that suggests using Western Union as an alternate payment method.

I sent money using the app to send money and it got cancelled by western union. I did nothing wrong and got banned. I would like to get reinstated to be able to send and receive money. I have sent money several times through an agent and it was sent successfully. I'm just not understanding why I got banned.

R1136
My name is Melone Jacques
I went to Publix to send money from western union the transaction keep on decline.
I keep on calling sending emails
Nothing seems to be resolved
The problem still there
I will appreciate if the problem is resolved
My transaction doesn't have to continue
To decline thank you
Phone number [protected]

I have been with western union for about eight years. This week I made a mistake and tried to sent too much money too soon. I call to see why my transaction had been rejected and was told the above too much too soon. The first assistant I spoke too told me I would have to have a full review and it would take up to 30 days. When I called again I was told that all was ok and I could send 4000 pound so I tried again and was rejected again so I called again and was told all was ok this went on for two days. Then I was told to try a different brouser so I did still nothing so then I was told to download the app for my phone I tried again I thought that had worked but when I got to the end I had a message to go to a western union branch so I went cost me 6.50 and still it was rejected and was told to call customer services when I called I was asked al kinds of questions and in the end was told that all was ok. Then 30 minutes later I had another message to say my final transaction was cancelled and my wife had to contact western union in colombia to register with giros and finanzas so she walked 20 minutes to the local western union they contacted the office in bogota and they said my wife is already registered with them. So what is going on I have been a good customer for the last eight years I have a good mind nerver to use your services ever again. Mr sc baldwin - jewkes

While I was about to send money to my previous employer in Bangladesh, the system showed a message that I can't send and complete the transfer.
Which was very shocking to me. As I have a lot of family obligations that needs multiple money transfers in a month.
Last time on 26 of August when I was about to send money to my previous servant in Bangladesh Khadiza Eyakub, the employee noticed a message in the system denoting that I'm not allowed to complete the money transfer, even receiving money via Western Union, the next day my sister sent money to me for my old mother via Western Union, that I was not able to collect the money as I was banned from system without any prior notice.

Wired $2k within the US, and Western Union supposedly needs more than five days before they will release it. I used the app and the money was accessed by Western Union the same day I submitted the request. Submitted the request on a Tuesday before noon. Money cannot be accessed by the receiver until the following Monday afternoon. So Western Union is making money off my money in the meantime, in addition to the $26 transfer fee they charged

My name is Ghislaine Louis For the past 2 months I had a issue with western union put a banned on my name I can't sending or received money in USA and overseas my family is in Haiti I can't sent money to them IAM not doing anything wrong I just have a bunch of people friends and family to help I am a hard working woman I don't do business, I don't sale merchandise I don't do anything wrong I want that problem solve for to have my freedom to send money to my family and friends my money came from my job my paycheck

I have been using Western Union to send money to my loved ones internationally and domestically since 2010. I never had any problems. A few days ago, I sent some money to my brother overseas to help him with some medical expenses. The agent told me that the money has been transferred and gave me the MTCN. A few hours later, my receiver (brother) phoned me to tell me that the agent at the receiving location told him that the MTCN is wrong and no money was shown to be associated with it. After hours spent on phone calls with WU agents, I was informed that my money transfer was cancelled. I asked why but I was provided with no answer. From that point on, I spent more hours calling WU. Every time an agent would place me on hold before I get disconnected minutes later. I persisted in calling WU for hours and finally an agent told me that the money I sent was refunded and I had to go an pick it up. Again, no reason or justification was given as to why the transfer was cancelled except that a hold was placed on the transaction by the compliance department. I asked to speak to someone at the compliance department and, again, i went through a long episode of phone calls, phone transfers, and then disconnection. I finally decided to pick up my money so I went and Picked up the money the day before yesterday (i.e., 7/11/2021). I asked the agent who refunded the money if they could explain to me what happened to no avail. To add insult to injury (actually the agent described it as dump on the WU side), WU only refunded the money I sent without the associated fees. This resulted in more hours spent on phone to get the fees I paid refunded. Long story short, I got the fees refunded and have not picked them up at the time of writing this complaint. Today at around 1:00 pm, again after many phone calls and holds, I was transferred to the compliance department. I explained what happened to the representative and he told me the following: "Sir, the reason why your transfer did not go through is that you are not allowed to use WU anymore". Why, I asked. "I cannot disclose the reason" the representative replied. I told him that there must be something wrong as I sent money via WU just a few months ago. I received the same answer from the representative "you are not allowed to use WU anymore and I cannot disclose the reason". I asked what to do next to appeal this "vague decision". And he gave me an email address to request a form that I can fill out and resend to WU. I asked about the anticipated timeframe of this process and the representative said it may take months.

The above was an objective account of what I have been through and what I was told. Below is my explanation.

What triggered the ban on me sending money to my loved ones is nothing legitimate. As far as I am concerned, it is an unethical corporate conduct driven by a rogue company . If there is a legitimate reason, I am sure that WU would have disclosed it. This conduct is shameful, unethical, and runs counter to the basic principles of human rights and fiduciary obligations of a company to its costumers. I am unable to help someone in urgent need of medical care because WU has suddenly decided that I am not good enough to use their service and for no good, "known", reason.

I've been doing business with Western Union for many years. Recently I've encountered a problem entering my address. It seems that their system recognizes my address as a PO box. Doesn't matter the address that I enter its the same response. I've complained many, many times. I was a!lowed to work with a rep to fulfill my transaction. Now I've been denied that help. I have tried entering in my debit card number per the rep instructions into their system which also does not work.

So obviously there is something going on with my name as it doesn't matter the address.

I have an open ticket with the webcare team however none of the suggestions to fix this issue have helped and no one has tried to figure out this issue.
Correction, I received a response that my eTag (?) doesn't work. That was it! I have no idea what that is.

Not one person is concerned that my family member can't eat, is now staying under an overpass because I'm unable to use WU system and not one person is willing to go the extra mile. If only they would put themselves in my position maybe then they will understand the catastrophic results of this situation.

The most telling thing about WU's practices is that there is no listing for anyone at the Corporate level. That alone is a huge statement regarding the type of leadership that runs this company.

What I've taken away from this experience is that my $10 to $30 per transaction is a small amount that doesn't affect the bottom line.

I'm just stating that we all want to feel that our business is wanted, needed and valued. Its the customers that keep your business running. I'm loyal to you so loyalty deserves to be rewarded with compassion, kindness and understanding.

Can someone please go the extra mile for me?!

Shawn

On June 29, 2021 I had sent money via Western Union, via my bank "Scotiabank" from Canada. The request transaction was made on the phone and the request was for the receiver to collect the money in USA dollars.
The person that was addressed the money lives in Lima-Peru. She attended to the location around 3pm on June 30th, 2021 at Plaza San Miguel (3er. floor, cashier #3).
The attendant (female), didn't want to give the money in American dollars as it was indicated in the transaction. She tried to convince and verbally force my relative to collect only 200 USA dollars, and the rest in Peruvian currency.
This behaviour is very common in Peru, as they take advantage of the client, and sell / change the dollars in Peru soles (currency), usually they don't report this to Western Union and they use the dollars to sell them under the table for personal gains.
My relative didn't accept this pressure from the cashier and decided to attend to another location where she didn't have any issues. She received the amount as indicated by me the sender in USA dollars.
I just want to mention, this is not the first time that I sent money, but this is the first time that I have problems and appeared that this particular cashier is using Wester Union to make her own profit. She was not polite and raised her voice to my relative (elderly 65 years old)
This behaviour is not acceptable and I hope Wester Union will take care in this matter and let me know the results.
I can be reached at: [protected]@hotmail.com
P. Araujo

Today I went to the Western Union at Publix located in North Miami. I gave the lady the reference number [protected] and was told that I could not receive the money. The money was sent to me by a friend, Jacob Osorio who lives in Flushing Queen New York. I called Western Union and was informed that the the money was returned to my friend. I want to inquire why I was not able to receive the money. Please call me at [protected]. I appreciate all the help you offer me. Thank you.
My name is William P. Cappote and I reside at 14850 West Dixie Hwy apt. 3 North Miami, Fl. 33181

Our family has been sending money each week to six Nepalese guides that we trekked with in Nepal in 2017. Our family decided to send them RM 200.00 each every month to help them through the hardship of losing their source of income during the Covid outbreak. They cannot work because tourism and trekking has completely stopped. The account is under my husband's name.

In April I was informed that I could not transfer money and that I should speak to a representative. I called the local Western Union office and was given an e-mail ([protected]@westernunion.com) to find out why. I e-mailed them. And then about a month later received a reply asking for personal details, which I provided. They were my own personal details. Should I have provided my husband's details?

A month later I was given a reply that they had determined that I would be permanently banned from using Western Union. I was given no reason or proof and I was given no recourse to discuss or clarify or even make things right. Just arbitrarily banned. This has badly affected these Nepalese families. One of them was using the money to afford milk for his newborn son. And now we are being prevented from giving financial relief to these families so badly affected by Covid with no recourse! This is ethically wrong and irresponsible and I cannot imagine this is a legal business practice in the banking industry.

Please respond to this email: [protected]@gmail.com

I'm having problem sending money through western union can you please help me. My name Walter LaForte phone number [protected]

Date of transaction: may 31, 2021. Transaction was done at walgreens-fairbanks, alaska:store 15944. After this, the recipient cannot extract the funds for a misspelled first name. Error name: went back on june 1, 2021 to walgreens store to try and make the correction, then I and the manager talked to an agent on our 800 number. My id was presented to the store manager for verification. And was assured that the error to the name sopie, will be corrected to reflect sophie. All other names, middle names, last names were correct. Still, more errors transpired in that the first name sophie was corrected, but the middle name maselina was misspelled madelina, and the last name hazelman was misspelled hazleman. The full and correct name of the recipient should be: sophie maselina agnes hazelman. Tried to resolve the issued by phone:800 number, but was told to go back again to a store/agent to make and verified my transaction.
It would be easier to refund my money, and I can again, willing to resent the funds and paid for the additional fee. Its taking too much of my time, and creating stress for a simple issue to resolve.
Mtcn #[protected], sender name: philip langford, recipient name:sophie maselina agnes hazelman, destination samoa. Amount of transaction:$280.00 plus $8.00 fee.
Appreciate any assistance, and thank you for your attention.

I had over 2400 dollars taken from my account in less than two hours even the cops say that you can tell with charges from 8 cents to check account to various other ones totaling over 2400 as I was on hold from a rep that could hardly speak english they hit may card for another 1100 they are 11 transactions in a row within mins of one another called cops have case numbers have ref numbers I am on the streets because of this company and they number they give you to call is a sales line for car insurance and the like do not use I am homeless due to netspend prepaid I have photos of activity on account some every minute I am in the process of getting with the bbb> both cops I spoke with were with me while on phone two times trying to get help they said they would go to court for me if needed officer townes says they are trying to play me it is obvious I have 9 agents on recording saying the account has obviously been hacked and money taken this company if the company from hell

helen galeos
To: Western Union

Fri, 7 May at 1:48 pm

Dear Sir / Madam:

Your response to my request for my transaction history (AS BELOW) does not make any sense.

It has now been 8 months since I first requested a record of my transaction history, beginning with several letters written to your Toronto offices last autumn. I did not receive a reply to any of them.

Finally, at the end of January this year 2021, I received an email giving me instructions to submit a request to your Englewood, Colorado office.

I took great care in preparing my request and in assembling all the required documents, which was received at your Englewood, Colorado offices on March 18, 2021.

In my package received at your Englewood, Colorado office, I provided everything that was requested AND MUCH MORE, such as:

(1) Completely filled-out Transaction History Request Form with hand-written signature.

(2) Updated valid Identification (ID) with visible signature. (including passport and Canada Permanent Resident Card)

(3) Document that proves your current address such as any of your latest utility bills (not more than 90 days), in case your current address does not show on your valid ID. (in this case, since I am a recent immigrant and do not have a driver's license, I provided 3 years of bank statements showing my address as well + all the WU transactions I or my spouse (Gregory Hawkins, acting on my behalf) have made since 2018.

PLEASE PLEASE PRETTY PLEASE! I have made only a simple request of you in order that I may successfully resolve a tax dispute with Canada Revenue Agency in relation to family support payments I have sent to my daughter, Maria Helces Galeos, in the Philippines during the years 2018-2019-2020.

You are treating me as if I am some sort of ne'er-do-well impostor who is not entitled to information about my transactions which are straight-forward, absolutely legal and above board!

Honestly, I ask you: Who else but myself would be interested in my family support payments? Who else but myself could provide you with 3 years of bank statements showing all my WU transactions? Who else but myself could provide you with copies of my passport, permanent resident card and all the other documentation I have submitted? I understand that you have policies and rules concerning security but a little common-sense is called for here. Do you not agree?

I am extremely dissatisfied with your customer service and I ask you to put a RUSH on my request as I urgently require the requested information to complete my federal tax return, which is now overdue.

Unfortunately, I did not retain copies of everything I mailed to your Englewood, Colorado offices on March 5, 2021 but I am attaching copies of those documents I did retain. Hopefully, this will assist you in tracking down what has happened to my request of 2 months ago.

PLEASE RESPOND PROMPTLY. I FEEL THAT WAITING 8 MONTHS IS LONG ENOUGH.

Thank you,

Helen Galeos
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On Thursday, 6 May 2021, 12:17:35 pm GMT-3, CARF - customeraccess. request@westernunion.com wrote:

Dear Helen Galeos,

Thank you for contacting Western Union to move your money for better.

Please be advised that we are unable to process your request due to no documents received for verification. To assist you further, please submit the following to process your transaction history request:

• Completely filled-out Transaction History Request Form (please see attached) with hand-written signature.
• Updated valid Identification (ID) with visible signature.
• Document that proves your current address such as any of your latest utility bills (not more than 90 days), in case your current address does not show on your valid ID.

Note: Please make sure that your signature on the form will match the signature on your ID.

Should you have any additional comments or questions, please do not hesitate to contact us back.

Sincerely,

Western Union Customer Care
ref:_00D15F40r._5001C1d8lnI:ref

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203 - 7 United Avenue March 5, 2021
Dartmouth, Nova Scotia
Canada B3A 0G6

Western Union Correspondence Desk
PO Box 6036
Englewood, Colorado
USA 80155

Dear Sir / Madam:

Re: Helen Galeos - Request for Transaction History

My reason for requesting information related to my transaction history is because the Canada Revenue Agency (the equivalent of the IRS in your country) has refused to allow me to claim family support payments made to my daughter "Maria Helces Galeos" in the Philippines as a tax deduction unless I can provide proof that such payments have been made. I neglected to keep the receipts previously; only entering the transactions on yearly spreadsheets, thinking that would be sufficient. A hard-earned lesson and so I will be sure to keep all receipts in future.
_

The minimum information I require to satisfy the Canada Revenue Agency is a Western Union verification / confirmation of the following information:

Year PHP net CAD net
2018 71, 200 1, 755.56
2019 108, 000 2, 778.67
2020 132, 000 3, 606.28

Receiver: "Maria Helces Galeos" in the Philippines
Sender: "Helen Galeos" and / or "Gregory Hawkins" (spouse), acting on my behalf
_

I have spent a lot of time preparing my supporting documentation (enclosed) and I believe you will find everything to be in order. However, if you require further clarification, please send an email to
myaccounts@gmx. us and I will be pleased to answer any questions you may have.

I recommend you begin by reading the enclosed document "Suggested Response" as I think this is the easiest and quickest way for you to complete my request.

Yours truly,

Enclosures

WU [ref:_00D15F40r._5001C1d8InI:ref]

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