Whistle Labs
Reviews and Complaints

As a pet owner, I understand the importance of keeping our furry friends safe and healthy. Whistle Labs offers innovative GPS pet trackers and activity monitors that provide valuable insights into our pets' behavior and well-being. While some customers have experienced issues with product reliability and customer service, the overall concept of Whistle's technology is commendable. It's reassuring to know that such tools exist to help us monitor our pets' activities and ensure their safety. As someone who values their pet's health and security, I believe that Whistle's products can be a valuable addition to any pet owner's toolkit.

Don't give them your card unless you wanna pay for years even after you've canceled. Devices don't work. They get lost and you can't track 'em to their location. Then you're stuck with the subscription and they make it impossible to cancel. Just realized they charged my card for years, long after I emailed 'em to cancel 'cause we had no functioning devices.

This device and software are pretty terrible. I really don't recommend giving them your money. I usually don't write these, but it's really bad. They say they have "behavior analytics," but I've had Whistle for two years on my dog and I still haven't seen any of that, even though I pay for their most expensive plan. I'm finally canceling my subscription this June and I'll advise anyone considering buying it not to. The *** doesn't work as well as they say either. I live in a city and it still has trouble getting a good signal.

On October 28, 2022, I bought a new Whistle GPS. It's now November 7, 2022, and the thing still hasn't been sent out, and the Whistle person can't say if or when it will be sent. I've called Whistle four times, and nobody knows anything. They won't let me cancel the order, so I'll have to argue with *** about the payment. Obviously, I'm super bummed about the customer service here. I do like the device, though. I've been a Whistle customer since 2013.

DON'T BUY! Would give zero stars if I could. Terrible customer service and device don't work like they say. It took them more than 5 months to send the device I ordered. When I finally got it, it wouldn't sync. Tried to get help from the first two reps I talked to, but they wouldn't answer my questions. I think they had the wrong account because they talked about me calling in and working with another rep, which I never did. I asked them to check if it was my account, they started yelling and refused. First two reps wouldn't troubleshoot and offered to send a different device. I called and spoke to a rep who apologized for what the other two reps did and helped me. All that needed to be done was a hard reset of the device. Took less than 5 minutes. I was on chat with the other reps for over 2 hours when it could have taken 5 minutes. Terrible! Today my pet didn't wear the device for about 8 hours (the device was on the dining room table), but the device said she had several hours of activity during that time. Now a rep is sending me harassment emails. I asked them to stop, but they keep emailing me.

I did alot of research before deciding to buy a Whistle collar. At the time, it had the best battery life, especially when your dog is lost, which is obviously the most important thing when buying a GPS collar. It also does "fitness tracking" and has other minor features like a light on the collar, but I bought this because I am afraid of my dog getting out of the yard. We bought the tracker and then Covid hit -- we didn't leave the house except for local drives. As Covid restrictions lifted, we took a trip from our home in Seattle to Portland, 3 hours away. We were startled to discover the tracker didn't update for 2 days, then only updated to show our dog was in Tacoma, which is 1 hour from our home (Why Tacoma? Only Whistle knows). What this means is that the most important feature of this product didn't work when we were away from home. Since my initial research, other companies have developed better features and battery life; Whistle isn't even the best option on paper. We've bought a Fi collar now and we'll be using that as soon as it arrives. We are, of course, locked into a subscription with Whistle and they don't give refunds, but that's the price we're paying to switch to a product that will keep our dog safe.

I got two whistle units for my two dogs. The first unit is an older unit and the second, I bought in 2020. The subscriptions for both aren't coordinated and Whistle renewed one subscription last on 6/21 and the other on 10/21 both to "renew" this year. I wasn't aware of the shut down of 3G until the end, called Whistle and they offered me a discount on a new unit. I decided that spending yet another 200 dollars on two units is not doable with this economy. With that said, I canceled both subscriptions. Usually, when subscriptions are canceled, you get refunded the balance of what isn't used. For example, I canceled XM, and I was refunded the unused membership that I paid upfront. I see that Whistle isn't refunding me or anyone else their unused portion of their service. I am owed *** for two dogs. That is meaningful dollars in this economy, to say the least. I have observed that Whistle is blaming the change over to the cell companies and placing the monetary "oh well" on us. We should be forced to buy a new unit and with that said, I find that Whistle should be making refunds to all people in this situation. I also see on this thread, that Whistle states that it is unattainable to provide updated units to people but it is also unattainable for someone to be paying for a service that isn't available.

Don't buy it! The device is broken and the company is sneaky! The thing we bought is supposed to twist into the collar with plastic teeth. But guess what? The teeth broke off the first time we tried to twist it. And we had to charge it after a month, which was the first time we had to do that. But guess what again? You only have 30 days to return it for a refund. So we asked for a replacement since we couldn't attach it to the collar anymore. They sent us a new one. But guess what again? The plastic tooth broke off the first time we tried to twist it again. We called the company for help, but they weren't helpful at all. They blamed it on bad plastic, even though we just got a replacement. They told us to buy their new collar, which they said was fixed, but it cost over a hundred bucks. I tried to be reasonable and asked for a discount on the new collar, but they only offered a $26 credit towards a subscription. So basically, I can keep asking for replacements until the warranty is up in a year, but then it will probably be useless.

I bought a Whistle Switch dog collar from Whistles website on December 19. I paid $169.95 plus tax, making it a total of $181.21. I chose standard shipping through ***, which should take 2-3 business days. I tried emailing their support line twice and using the bot chat on the website, but I didn't get any updates on my order. I called them three times and waited on hold for about 45 minutes each time before talking to someone. The first call (12/30) they said they were doing an inventory audit and it would be done the following week, so I should get an update then. The second call (12/7) they said the same thing and offered a few months of their subscription service for free as compensation. The third call (12/10) I spoke to a different person who admitted that my order should have been shipped before the audit, but there was a mistake on Whistle's end. They contacted the shipping department and a label was created for my order. They also emailed me a link for a free month of the subscription service. It's now January 19, exactly one month since I made the purchase, and I still haven't received my product. They keep using *** for shipping, and it's been very slow going from one distribution center to another. I've sent more emails expressing my disappointment, but I haven't heard back from the whistle support email. I've now asked for a refund since I haven't received the product, but I don't expect them to respond to that email either.

I've been a customer of Whistle Labs GPS Pet Trackers for a few years now. Towards the end of last year, they sent us emails and messages through their app, saying that we needed to upgrade our Whistle devices because the 3G technology they used wouldn't work anymore. So, on 11/25, I bought a Whistle GPS + Health + Fitness from Amazon for $111.24. It was fine at first, but it started having problems on and off for the past few months. I reached out to Whistle about this through chat on 6/28/22. The customer service rep, *** M, emailed me back and asked for a picture of the Whistle, which I sent. After a few emails (I saved them in Word and attached them here), I was told that the issue was because my internet provider, ***, had upgraded their internet protocols from IVG4 to IVG6. These Whistles only work with IPV4, and there was nothing Whistle could do to help because it was a problem with my internet service provider. It seems like Whistle knew about this issue when they sold us the Whistle GPS + Health + Fitness as an 'upgrade' before the 3G network went away in February. They knew that the internet protocols were going to switch to IPV6 technology and that these devices would have 'intermittent issues' (according to *** M's emails) on IPV6, with no solutions available. Whistle offers a one-year warranty, but they're not helping with this 'upgraded' device that became obsolete in less than six months. So, I'm asking for a refund of the price I paid for this Whistle that doesn't work anymore.

We bought the Whistle *** collar and tracker last summer from their website. We paid about $110 for it. The device is a plastic GPS module with plastic teeth that twist into a metal bracket on the dog collar. The first time we tried to remove the device to charge it, one of the plastic teeth broke off, making it useless. We contacted Whistle and they agreed to replace it. We got the replacement, but when we tried to remove it again to charge it, it broke in the same way. When we brought up the recurring issue, they blamed it on faulty plastics and acknowledged the problem. We asked for a reasonable solution, but they suggested we buy their new unit without the twist design at full price. They also made it clear that they would only replace it with another faulty device until the one-year warranty from the original purchase date expired. Even if there was a record of the same recurring defect, they would not replace it or address the problem after the warranty period. They refused to refund or give us credit for a unit without this flaw because it was more than 30 days since the original purchase, even though the flaw only became apparent when we tried to charge it after a month of use. Now we have a product that we can't use as intended because it breaks when we use it as instructed. The only solution they offer is to replace it with another faulty unit until the warranty expires, leaving us with no solution at all.

I got a push notification that my Whistle Go wasn't connecting to Wi-Fi. The device actually wasn't transferring any information to the app, including location services. I didn't receive an email regarding a failure in the device. I contacted ***. Over 4 days and 16 emails, I was given troubleshooting tips, then asked a series of questions and photo requests, not giving a reason why. Over this time, the *** rep provided incorrect information and asked for information I had already given. I asked if there was a phone number to call because this was not an efficient way to solve the issue. They never responded. On 02/28/23, they told me my warranty was out on the device and there was nothing they could do. They did not mention that they were unable to troubleshoot the issue, so this development was a surprise. *** was purchased 02/03/22. It shipped 02/04/22. It was delivered 02/09/22. The device stopped working 02/20/23. I did not realize until 02/24/23 and immediately contacted customer support. I mentioned these dates in a follow-up email, noting if I started using the device 02/09/22 and it stopped working 02/20/23, that is only 11 days out of warranty. They informed me that my warranty began as soon as I ordered the device and I didn't reach out until 02/24/23, so sadly that is out of the 2-week grace *** we offer for issues this close to the warranty. I've been a customer since 2019. My 1st device worked for 3 years, then I was informed I needed to purchase a new one because my current one would not support the network upgrade. I was offered a small discount. Whistle did not have control over the network upgrade, but they certainly took advantage and profited. This new device failed after a year. Based on customer service I was provided, I'm not even sure they have technicians that are familiar with the hardware and app so they can provide troubleshooting.

I want to make a Return and the company has neglected to provide the shipping label which they said they would provide. Now neglecting to respond to any emails.

I have requested a refund. The company offers a *** that time frame, they have not provided me a refund. I requested a refund 18 days ago. The return label was supposed to be provided within *** hours of my request and still has not been provided.

I have been trying to return the products I purchased. I have sent many emails, tried to call on the phone but no one ever answered the line, I have also tried to live chat with them but no one ever connected to that either. I want to return their product for a full refund. Their product doesn’t work, I am well within my 90 day return window. I can not get any response or instructions on how to return their product.

I cancelled my service with whistle. Which they are supposed to refund the future months payment. Especially since their service failed to work every time it was needed. Never able to locate my pet with it. Their two GPS collars I bought over the 2 year contract both failed. Then the 20 dollars they did owe me for cancelling they won't give me back because my credit card was cancelled.At this point I am seeking a 200 dollar refund check. For the services paid for that were not rendered. Ignoring the fact that they clearly sold faulty products.

I received an email, today, that my three Whistle 3 will cease to function starting February 2022 because *** is shutting down its 3G network. We prepaid three annual fees for the service of using our three Whistle 3 *** trackers (1. Renewed July 1st for Poochie 2. Renewed August 27th for *** 3. Renewed September 20th for Boots). The company offers a rebate to buy new *** trackers, but I refuse to do that. I paid my three Whistle 3 *** trackers PLUS three separate annual suscriptions. I want to either receive a prorated refund on my three annual suscriptions OR receive THREE Whistle Switch like they mentioned in the company's email. My dogs are all under 25 pounds and CANNOT USE WHISTLE EXPLORE GO trackers. I attached screenshots of the *** desciptions and weight recommended found on their website & my dogs profiles on the Whistle accounts. I SHOULD NOT HAVE TO BUY AGAIN THREE NEW *** TRACKERS SINCE WE PREPAID THREE ANNUAL SERVICE SUSCRIPTIONS.

I have been a loyal customer since this company was Tagg, before they were acquired by Whistle. I regularly purchase their newest devices and have trackers with subscriptions for both of my pets. I have two active subscriptions for devices that I was told will no longer work as of February 2022. The expectation when subscribing for a year is that your device will still function. Now I am being told I have to pay another $300 in order to keep a service that I already paid for running - this is extortion. Pay us more or the subscription and device you already paid for will be shut off. To make it even worse, they have been sending coupons for $50 and $100 off their devices that dont take off the full amount advertised. So not only are they extorting loyal customers but have now resorted to using bait and switch tactics. If Whistles devices are no longer able to deliver the services that were already paid for, then they need to be replaced at no cost to the consumer.

Since early January I have been trying to get refunded for the 2nd defective Whistle Go Explore I purchased and it has been nothing but a frustrating process. Both Whistles purchased had broken lugs after minimal, normal dog use. First one was replaced by the company. When the second one broke within a week of receiving it I asked to return it for a full refund. When over a month went by after the product was returned and I still hadn't received a refund, I was told by Whistle that they would have to manually mail me a check. In late March (two months after Whistle received the returned damage product) I still not had been refunded and was then told that it would take between 1-2 months to receive a check. 1-2 months -- seriously?! It's now almost 4 months since product I have still not received a refund. Utterly ridiculous! I do not trust that I'll ever get refunded for this, and would warn others away from this company's defective products and deceptive practices.

I have a tracker with a broken clasp. I called in early September for a replacement and they admitted they have had issues with this particular devise breaking and they sent me a replacement at no charge. Since getting it I have spent hours on the phone with support to get it hooked up and functioning. At this point (10.7.21) I not only do not have the new device hooked up, the old one is no longer in use as well. Every time I call to get the new one hooked up they delete current date and I end up calling back to get my account restored. I have multiple devices in use and each time I call to have things restored I have less and less functionality. My last call was today at which point I asked to speak to a supervisor, was told they would have to call me back. I have received no call from a supervisor.At this point I do not have the new device installed and the old device is not on the system yet they have my subscription money. I just want to make sure I don't loose my pets.

I received 2 Whistle 3 dog trackers as a gift and registered them around 6 months ago, paying two 1 year subscriptions in full. This week, Whistle contacted me stating the technology is obsolete and I will need to purchase $300 in new equipment to continue to use the product. They offered $30 off and eventually (coinciding with a sale to all customers), 20% off. I asked for $200 of my $300 investment back and to be let out of my contracts penalty free with a refund for time not used (or two free upgraded products). The company refused reimbursement or further discount, citing the purchase was off Amazon. Amazon is still today selling the same device with no warning the technology cannot be used. My comment to Whistle was Amazon received the product to sell somehow and assumed from Whistle. Whistles *** advised he is seeming many of the exact same complaints right now so it is clear whistle is aware Amazon is selling obsolete products and has failed to serve a cease and desist.

My name is ***, my whistle account is under [protected]@gmail.com.I have been using the Whistle for about two and a half years now for my Corgi ***. I have enjoyed using the device immensely and gladly pay the $10 a month subscription service that goes along with the device. I have spent well over $400 in your company.However I just recently received news that the device will no longer work and in order to keep continuing to use the service, I will need to spend another $100. I was shocked, this doesnt seem correct. It seems like a scam.You created a device which doesnt last at all, and then EXTORT the consumer to pay more to continue using it. This is a scam plain and simple. And your company is completely allowing it and acting like its nothing normal.I even reached out to customer service to ask about this and reached a representative named *** who was very mean about the whole thing. And told me in the call Well you dont have to use it anymore.What self respecting company that actually cares about its consumers and their pets would just tell their userbase. Pay up or ship out.This is bad practice and the company should be investigated.

I purchased a whistle go explore a little over a year ago, and have had issues with it disconnecting and claiming my dog was hundreds of feet, if not miles away from my house. This causes undue stress and begins to limit if not eliminate my trust in the products claims of being able to accurately track my dog and ensure its safety. I spoke with customer service and was essentially told this issue was caused by my Wi-Fi. Now, not only do I work in IT and solve Wi-Fi issues daily, but my house couldnt be any more covered if I had millions of dollars to spend. This is also the only device in my house that has issues. I was then told these devices are known for being finicky or sensitive with Wi-Fi. Meaning it performs poorly. Now, nowhere in their advertisements or listings of the product does it say this, or I wouldnt have ever purchased it. Ive also gathered that this doesnt seem to be an issue a replacement can resolve as it is just designed and produced poorly. Ill only take my money back in order to resolve this issue, unless they can assure me theyve fixed this issue in any one they might offer as a replacement. Note: I was also told by customer service per his tests he could see Ive been having this issue since purchase, and that warranty wouldnt matter in that case as this was not an issue that came out of nowhere after warranty expiration.

I own a whistle pro tracker that I purchased in April along with a 2-year subscription plan (prepaid) for service to the GPS. My cat that I purchased it for had started going outdoors for the first time in his life and I was terrified of losing him. Unfortunately, he took ill about a month ago and is now more or less house bound for now. He's only 6 so this wasn't something to be anticipated. The point being I didn't foresee needing the subscription anytime soon and could use whatever prorated refund was left. Because I did the prepaid plan and not the pay monthly as you go plan, I assumed it would not be an issue. I was wrong evidently. I sent the request to chat with customer service by writing "I would like to cancel my subscription and get a prora--" The automated chat bot cut me off. I ended up being connected with a representative via email who first tried to keep me around by offering me a free month of subscription (not the target audience here). Instead of going into I just said no thank you and provided my information so he could cancel. Here is the rub: when I asked (3 times mind you) about the prorate he said that goes against company policy. I said well if that's the case I might as well keep the subscription given how much time I have left. I'm informed quitely cheerly that its impossible as the subscription is already closed. Never was any of this discussed, mentioned, or double-checked prior to pulling the lever.