Wigsway’s earns a 1.3-star rating from 13 reviews, showing that the majority of customers are dissatisfied with their purchases.
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wig
This company is in China. They ship from China. I ordered a wig and what I received didn't even come close to what I ordered and it wasn't human hair as I ordered. I contacted the company to get approval for a return. After now 4 e-mail exchanges, they are trying to get me to accept a 10% refund and to keep the item because they say it's too expensive to ship it back to China. Why would I accept only 10% refund of my $200 and keeping the item which I have no intention of wearing? Order at your own risk and don't be surprised when you lose your money and hate what they sent you!
Horrible wig!
My sister has cancer and I decided to cheer her up and ordered her a beautiful wig from www.wigsway.com. Shipping took longer than I expected but I was very happy when I finally received my order. But when I opened the package and saw the wig I was shocked! First of all the color was not correct, but the worst thing was that they sent me a synthetic wig instead of human hair!
When I contacted WigsWay support they offered me a partial refund and told me to keep the wig. I said that I don't need it and that I want a replacement but they refused and said that there was nothing they could do.
Such a terrible company to deal with!
Synthetic wig!
I have purchased black wig and they said that hair was real. When I received it I was terrified, because the quality of the wig was horrible and hair was synthetic! The wig was super shiny! I paid over $200 for that wig thinking it was real and received cheap junk! When I contacted Wigsway customer service they offered me $20 money back! Are you kidding me? I spent $200! Disgusting company! I even contacted PayPal but they were not able to do anything! I really hate Wigsway, this company should be out of business.
Is Wigsway Legit?
Wigsway earns a trustworthiness rating of 11%
Not worth the risk. Protect yourself and your money by staying away from Wigsway.
With only 7% of 0 complaints being resolved, Wigsway slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.
Multiple low-rated websites are found on the same server. It's possible that the low-rated websites on the same server could be part of a scam. For example, if the websites are hosting phishing pages or spreading malware, they could be part of a larger fraudulent operation.
There was some difficulty in evaluating or examining the information or data present on the wigsway.co.uk, an be seen as a negative sign of its legitimacy. This could indicate that the site is hiding information. Consider the potential risks involved in engaging with a website if you're unable to analyze its content.
Exercise caution when using wigsway.co.uk as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.
We conducted a search on social media and found several negative reviews related to Wigsway. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
However ComplaintsBoard has detected that:
- Wigsway.co.uk has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
Shipping Time
I am fond of collect wigs in various colors and styles, so I seldom care the bad review about some kind of wigs on websites, because my taste just needs to fit myself rather than others. Frankly speaking, I like the style and color options of Wigsway.co.uk, the price is not expensive, so for me, I have made several orders on Wigsway.co.uk, except for one wrong sending, they sent me a wig not in harmony with my requirement, so i demanded returning the wig as soon as possible. They gave me the returning address and also gave me some refunds, I think this company is worth for trusting and depending. I will recommend this company to many of my friends, who have the same habit with me, they will like it too except for their long shipping time!
I have been purchasing a wig for 2 years in 28R which is a super colour for me as I have brown eyes and am 60 years old. it works better than any I have ever had and that has been 40 years! It doesn't look too young or wrong. They also last longer
Just received the wig and I love it! Well-made and lighter and cooler than any wig I've worn. Oh and softer too. Feels good!
I am one happy customer! Highly recommended.
i bought a wig from this site more than a month ago. The style fits my face very well and is very similar to the way I have worn my hair in the past.
I bought a wig from this complany. This is a fun, stylish, beautiful short length boycuts wig. The cap is so greay and very comfortable! Gorgeous hair fiber. Color is stunning!
I just got the wig today and love it already. I have already planning to order another Wigway wig, think I want to try curly for a fun change. finding this website has changed my outlook and raised my self esteem 180 degrees. I'm going out tomorrow night with friends and a whole new attitude. thank you so much. I agree that it is a long shipping time.
Recently I bought a wig from this site. I absolutely love this wig! I'm 75 years old in good shape but the thinning hair was becoming and issue. I have a small head and didn't want to be overwhelmed by hair and this wig is absolutely wonderful. It looks natural the color is warm and flattering. And I'm very tempted to order a second one (just in case...).
My previous tries at wigs locally were a disaster - too big, too much hair and I looked ridiculous. My hair is thinning at a fast rate due to medication so I had to do something. The style is exactly how I once wore my real hair, so it all works. I was able to take it out of the box and immediately style it with my fingers - away from my small forehead - just like the pictures showed. So once again, thank you, for thinking of customers that fit my category of needs. I am going to order more!
This wig is great. It comes wavy but you have to wash and style it anyway so. I made it straight. I have alopecia and wear my wigs daily. After about 2 months the hair that touches my back gets very tangled constantly. I had the wig cut shorter once and then cut just above my shoulders later. I wash and deep condition the wig about every week or two. That helps a lot with tangling and smoothing the hair. After about 4 or 5 months when it was faded and frizzy I had it colored with a glaze by my hairstylist. That brightened and smoothed it gave it another month of looking great. I'll color it again soon.
I bought this wig and it has been the best buy ever. The comments I have had from people saying how much younger I look ( I'm 42 & having chemo & have been wearing scarves for the past 6mths)& how natural it looks. It doesn't have that "wiggy" look that you sometimes see, the colour I picked is great for someone under 50, very youthful. I have just ordered another wig. I'm one very happy customer :)
I received mine yesterday and put it on. Went to my hairdresser and showed it to her. She was blown away at how well it was made and how natural it looked and want to recommend it now. This is so light and so comfortable that I don't even feel it. it looks completely beautiful! I wore it all last evening and all day today even to a party tonight. Everyone complimented me on my hair but no one has noticed it's a wig. My husband my best friend my grown daughter...no one could tell what was different. The color truly matched my own skin color. I could not be happier! Very very happy! Thank you!
Wigs
Wigs from Wigsway is low priced and high qualified, especially for the human hair wigs, i like to order human hair wig from this company, but the shipping time is long so i need to wait for my wig patiently, the wig is cool and looks natural, i like it.
Love the style and color of the wigs from Wigsway, i have ordered three wigs from this company. although the company's shipping time is slow, the product is just ok and the quality is not band, especially the quality of human hair wigs, so i suggest we should buy human hair wigs rather than synthetic wigs, it feel more natural and more comfortable.
Wig
Wig is not my favorite or necessary part of daily life, but due to my curiosity, I want to buy a stylish auburn Boycuts wig to enrich my summer time, but i have spent nearly one and half month waiting for the wig, and i even want to give up during the speeding process and when I plan to return my wig, they told me my wig will be arrived soon and next day i got it finally, the wig is OK and the color is very fashionable so i just "swallow" my return willing. I like the wig i bought from Wigsway, and if I needs more, I think I will make another order too!
Slow
I'm very sorry t hear those complaints about unhappy order on Wigsway, but it seems t'm lucky because yesterday i received my wig, except for it's product speed, so slow, it's an auburn bob human hair, the price is a little expensive but the quality is good, i like the style, making you feel cool and relaxed! I am satisfied!
Summer is coming, buy a stylish wig for our self! Wigsway, nice choice! I am the regular customer and i want to share beautiful things with all of you! Have a try!
I cannot agree with you any more, the product speed is very slow, but the price and quality are my preference. and this is also the reason for why i can wait for my wig so patiently every time. I have bought 3 wigs from Wigsway, not bad!
Poor quality wigs
I was dissatisfied with a human hair wig I bought from www.wigsway.co.uk as there was little hair used to make the wig and if the wearer tried to tie the hair, it would be possible to see the lace and elastic cap underneath. I paid £125 for the wig including postage and packaging. When I asked if I could return the wig and get a full refund, they asked me to provide photographs which I did and then they sent me an email saying that they disagreed with my claim and eventually told me to keep the wig and offered me £30 refund which I believed was an unfair offer. I'm having to wait ages to see if I can get my money back and will not be purchasing a wig from this company ever again.
They delivered bad-quality wig and refused to take it back
I bought wig from the website www.wigsway.co.uk. After a week, I got synthetic wig and my head was itching after it. I decided to return it and get money back, but the seller refused and started to tell me bad and unpleasant words. It was awful, so please stay away from them and post comments about your experience with them. The company is really bad and these jerks will really mislead you.
They sent wrong colour and after I returned it, no one replied to me
I bought blond wig from the company www.wigsway.co.uk. It was awful, ‘coz I received the wrong colour of wig. I contacted the support team and the agent told that they could change it. I retuned the order back, but after that the rep didn’t reply, no one sent me new wig and I have no idea what to do now. The worst company ever, so avoid these ### and post comments about your experience with them.
fraudulent
I bought a wig from this company last year. When it arrived eventually, it was the wrong colour and definitely the wrong wig. It's quality was exceptionally bad, like something a child would wear on Halloween, definitely not something that a Cancer patient, like myself, would wear to hide her illness. I contacted the company and they point blank refused that they had made a mistake and refused a refund or to correct the order. I had no wig and was left to suffer the shame of going to work with a bald head! How humiliating! I am 34 years old.
This year I bought another wig from an English company wigsway.co.uk and was horrified to realise when the payment went out of my bank account for it that it is not an English Company it belongs to Wang Lin, China's most fraudulent wig seller. Now another £95 down to this company I rang PAYPAL and told them of this companies activities, They said they could get me a refund and so I will wait patiently for that. When I emailed wigsway they refused to answer me so I Knew it was the same bad company as before.
I have also requested PAYPAL to launch an investigation into wigsway company in an attempt to make them stop facilitating innocent consumers from their fraudulent activities.
I suggested that they buy a wig from a reputable company like "Hothair" or "Vogue", buy the same wig (as both companies use the same pictures to advertise their wigs) and compare them when they arrive. You would have no problem in identifying which one came from Mr.Wang Lin as it is going to be easily recognisable as sub standard quality and pot luck for the right colour.
I hope PAYPAL can indeed get my money back and stop their dealings with this company as it only makes consumers readily believe that if it is facilitated by PAYPAL then it must be a legitimate UK company.
The complaint has been investigated and resolved to the customer’s satisfaction.
This wig looks amazingly real. The petite fit is so comfortable and the style is beautiful. This wig beats any haircut I may have had. My color is lovely.
Hi everyone
I've just received a wig from wigs way .co .uk and had a shock when it arrived. They sent me a very cheap, poorly manufactured, thin hair, bad looking wig, something you would were to scare kids on a Halloween night. I totally agree with you. AVOID THIS COMPANY, THEY ARE RIPPING PEOPLE OFF AND REFUSE TO REFUND THE MONEY IF YOU WANT TO RETURN THE WIG. I am looking into reporting them to The Chartered Institute of Trading Standards so they will take measures to protect honest customers from being victims of this company's dealings.
I bought a Cheryl Cole wig in dark brown and when I got it 5 weeks later it was plum it can in a box but had no tag on it and had hairspray on it.! Yuck how do I know that someone else hasn't had their head in it!The wig was nothing like pictures and I have asked to send back and get a refund and they are saying keep it and we will give u big discount off next order! Ha will never buy another wig from them!lucky I paid by cc and there is protection if u don't get a service u pay for.
Hands down the best wig I have ever purchased! I ordered the 478GR which is pretty. It is just gorgeous and just in time for the holiday season where I have limited time to blow dry and style my hair. This will save me lots of time not to mention the hair just perfect...not too much and not too little. The style is amazing and I just LOVE it!
People! These positive comments that are posted here are OBVIOUSLY FROM A REPRESENTATIVE AT WIGWAY. They all say the same thing and that the "shipping took too long" YOU'RE NOT FOOLING ANYONE. Especially the bad English gives them away. They need to be shut down. DO NOT BUY FROM THIS COMPANY!
I bought a grey for my old grandpa, because he got cancer, and he is satisfied with the wig and i also feel satisfied with the quality of the wig i bought.
Although sometimes I heard some Complaint of wigs from Wigway, i recently bought a wig form Wigsway, it's expensive and i thought it's dissatisfied, but when i got the wig, i found money is precondition of quality, and my money paid for the wig is been deserved, and i will also recommend this website to my friends.
I love Wigsway wig. Everyone asks me who colors my hair because they love the color. Love the length... mid length and not too long and not too thick so it looks more natural.
Horrendously ridiculous looking wig arrived in the post yesterday. I am so annoyed and angry that this person is making lots of money from innocent people who have trusted them with their money, and I think Wang Lin is having a laugh and thinks everyone must be do stupid . Please, please do not buy ANYTHING from Wigsway.co.uk as you will be very disappointed when you see what arrives. I have escalated a claim to Payal for a full refund and I hope to put this awful experience behind me. The saying "if something is too good to be true, then it usually is " sums up everything about Wigsway.co.uk. Their prices are an attraction as they seem so low, but unfortunately you will come to understand when you actually see what you have bought, nothing but cheap, cheap cheap products.Stay clear!
Recently I bought a wig from this site, the wig I received is ok, and fits me perfectly. One problem is that the shipping time was a little longer.
Bad quality of wigs and you won't get any money back
Don’t waste your time and money. I bought two wigs from the company www.wigsway.co.uk. After a month I got the order, but the quality was so poor. I wanted to return them back, but the seller promised to return only 10% and I needed to pay for the return postage on my own. WTF? It was the worst experience in my life. These people are scammers and liars, who promise a lot, but in result you get nothing. Please post your comments about this company.
They took money and haven't provided order
My friend bought 3 wigs from the company www.wigsway.co.uk, but it was total rip off. He paid for the order, but the seller didn’t provide any confirmation info. He sent multiple emails, but no response. No idea how to get money back, so don’t deal with these jerks. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.
I bought 2 wigs wich I never received there is no feedback, there is no customer service, I just want to have my money back. How they can still make business scamming people like this everyday? I dont know where to get help from, its so not fair to take people's money like that, I feel so bad and stupid that I believed that I was buying a wig and spent alot of money to never receive anything.
Why they still in the market, how to stop them, where do victims get help or turn to for advise?
I bought a wig from wigsway. And this grey short wig looks completely natural on me! The cap is so comfortable that I honestly forget I have a wig on. In fact, I love it because it has a more natural amount of hair - rather than being too heavy or thick like many long wigs. Can't go wrong with Wigsway!
I am sad to hear the bad news, but i want to say, yesterday i got my blonde bob wig and i like it very much, although the product speed is very slow, the quality and price of it is just good and i am satisfied with it. So hope you have good luck next time!
I am very sorry to hear your unlucky shopping news, but it seems that I was lucky because i have bought a blonde, wavy and with bangs wig from Wigsway, although their product speed is slow, their service and price as well as color are my style, i really love it and i think i will order another next time!
I JUST RECEIVED MY HAIR AND I AM SOOO DISAPPOINTED WITH IT, ITS THE WRONG COLOUR, WRONG STYLE, THIN, AND ITS NOT EVEN HUMAN, ITS SYNTHETIC .THE COLOUR THEY SENT ME WASNT EVEN ON THE COLOUR CHART AND MY SISTER HAD THE SAME PROBLEM, DONT BUY FROM THIS COMPANY, I JUST WISHED I LOOKED INTO WIGSWAY BEFORE I ORDERED
I purchased a wig from wigsway a couple of weeks ago (color 7A) It looks very nice and it is very soft. I used to have synthetic wigs and this one can't compare to those - it is very soft and natural looking. I would recommend it to everybody! (it doesn't itch either!)
I order a u part Brazilian straight wig on Feb 17 2015 have yet to receive sent me a text said it was being process it has been 10 days already so I decided to send a message to see when it was going to arrive they sent a message back saying I will receive March 18, 2015 I said wait a minute that don't sound but they already took my 188.00 so I sent a message back and said just send me my money back I'm jot waiting that long for a wig that's over a month this company is a scam and I'm calling my bank it dont make no since.
As per the reviews above, please do not order a wig from this company as you will not receive what you expect. The wigs look nothing like what they advertise on their website. Also, take no notice of their 14 day returns policy. If you contact them, they will come up with excuses then you will not hear from them again. I only ordered from this company as I thought it was UK based and there would be no issues with returns. HOW FOOLISH! If only I had read the reviews before hand. Contact PayPal to arrange for a full refund. Ignore the poorly constructed and FAKE positive reviews about this disgusting and immoral company!
It makes you wonder why people are posting positive comments about a absolute scam seller on a complaints page! Please do not buy from this so called website! You will be very mad with yourself when you receive your poor quality joke shop wig! This is a genuine warning. If you pay via paypal you have a good chance of getting a refund. But please don't waste your money in the first place!
I have bought 3 times from wigsway-- the first two were great fit well and didn't need to be trimmed looked good. This last wig however Is not like the 2 previous. The front hair hangs different--was in my face where the previous two weren't. I could brush the hair to the side and it stayed there. I've washed it 3 or 4 times already and it doesn't help. I tried cutting bangs into it and that didn't help either. For the money I expect the wig to be better than that. I will have to order another wig soon. This one just drives me nuts. Don't like it.
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Overview of Wigsway complaint handling
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Wigsway Contacts
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Wigsway addressRoom B, 8th Floor, Golden Bear Industrial Centre (Tsuen Wan West) Chai Wan Kok Street, Tsuen Wan, Hong Kong
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