Menu
For Business Write a review File a complaint
CB Telecommunications WiLine Networks Automatic contract renewal without notice and large price increases
WiLine Networks

WiLine Networks review: Automatic contract renewal without notice and large price increases

E
Author of the review
8:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Our company signed up with Wiline in 2017 for a three year internet service contract (acct #921405). In May 2023, our contract auto renewed for three more years. We pay the charges on an annual basis to take advantage of the discount Wiline offers. In Nov 2022, we paid $2,390.82 based on Wiline's invoice covering service period 1/1/23 - 12/31/23. We thought the payment would cover the charges to the end of 2023. However, right after we sent in the annual payment, Wiline raised the monthly charge by 8% in Dec 2022, and then raised the charge again by 13.3% in Jun 2023. Our monthly charge went from $199.23 to $247.65 in less than 7 months, an increase of more than 24%. We emailed and called the billing and contract department at Wiline about the large and rapid increases. The manager tells me the increases are allowed by the contract; if we want to cancel the contract, we'd owe more than $8,000 as our contract just renewed in May. The company is unwilling to offer us any options even though we have been a customer for more than 6 years. This is a very deceptive business practice because Wiline sends us an invoice showing the service period and the amount for a 12 months period. After that, we got a one liner notification on the back page of the statement "Rate Change Notice". There's no detail of what % and how often. We feel we have no ability to budget our internet expenditures because Wiline can increase the charge anytime for any amount.

Desired outcome: (1) Provide at least 60 day advanced notice of price increase with the exact %; not a vague one liner of "service will be impacted by a rate change effective on or after MM/YYYY". (2) switch to a month to month contract.

0 comments
Add a comment

More WiLine Networks reviews & complaints

WiLine Networks - I was a customer of theirs for just over a year with no issues at all, until our service went out and then Wiline took more than a week to show
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
WiLine Networks - We signed up for Wiline in 2016
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
WiLine Networks - Our Medical Group signed a 3 year contract for phone service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
WiLine Networks - We accidentally overpaid our bill last December (2019)
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
WiLine Networks - A WiLine sales rep convinced me into a 36-month WiLine Data and Telephone plan without full disclosure.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
WiLine Networks - not receiving customer support, ignoring my requests for service issues, I have been experiencing same issues for one year re broadband problems
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. WiLine Networks Contacts

  2. WiLine Networks phone numbers
    +1 (888) 494-5463
    +1 (888) 494-5463
    Click up if you have successfully reached WiLine Networks by calling +1 (888) 494-5463 phone number 0 0 users reported that they have successfully reached WiLine Networks by calling +1 (888) 494-5463 phone number Click down if you have unsuccessfully reached WiLine Networks by calling +1 (888) 494-5463 phone number 0 0 users reported that they have UNsuccessfully reached WiLine Networks by calling +1 (888) 494-5463 phone number
  3. WiLine Networks emails
  4. WiLine Networks address
    2955 Campus Dr Ste 100, San Mateo, California, 94403-2539, United States
  5. WiLine Networks social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024