Wish’s earns a 1.1-star rating from 4437 reviews, showing that the majority of online shoppers are dissatisfied with their purchases.
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Not being able to purchase items
I have 157 in wish cash on my account. How come I am unable to purchase items I do not understand so what is wish going to do about my $157 wish cash
My name is deneen Jackson my email account is Miss Jack 05 [protected]@gmail.com
Desired outcome: I would like to be able to purchase items using my wish cash
Payment issue
I have been a member of Wish plus for several months & have been paying thru PayPal even longer with no issues. Suddenly l am no longer a member of Wish Plus but also neither PayPal or my card can be used for payments. I try to go to the payment issue page recommended thru customer support but all l get is a page that flashes between black & white.
There is something seriously wrong with your site.
Please fix & give a refund on my Wish Plus membership payment as l can no longer use it.
Thanks
Chris
Desired outcome: Fix the site issues & refund my wish plus payment
Walking/ hiking boots
I ordered size 41 boots from an advertisement in Facebook.
Chinese supplier, but no name
Wrong size (40) delivered this morning, from
Y&G F2P
Unit 5 Trident Way
Southall
UB2 5LF
How do I get the correct size boots ?
I have tried to be brief, but now asked for more details.
I don't know the specific supplier, but from Wish advert on Facebook.
Size 40 is too small. I have tried them at home on carpeted floors, so in returnable condition.
Desired outcome: Correct size boots to be supplied. Size 41
Pricing
Be Advised...just received new Terms Of Use by email from Wish. Appears you will be Accepting that ANY real legal disputes will be handled by Their highly structured ARBITRATION rules and procedures. I still observe mass instances of " BA!T & SWITCH " pricing. Be Advised and Beware of shopping this site. I do not see how ANY perceived Bargains listed can be worth the RESULT of shopping with this KNOWN Consumer Cheater. My Opinion.
Desired outcome: Stop Bait Switch Tactics.
Fleece lined Crocs
On the 4th of February 2020, I paid $30.00 (Two x $15.00 via Pay Pal ) for a pair of size 11 Fleece lined Crocs.
To date I have had no information as to the order or when it was sent.
Could you please find out for me if the Company has sent them as yet?
If not, could they please refund my $30.00
Thank you
Avenel Grace.
I do not have any receipt numbers or transit document numbers to date.
The transaction has shown on both my Pay Pal account and on my Bank Statement just as WISH.
Desired outcome: Preferably i would like to receive them, or failing that a refund of my money.
Ring
I bought a 3 set ring from you guys and it said it was a 925 sterling silver with diamonds and is fake, why do advertise fake stuff?
Denied from making purchasing
I am customer with Wish for a good while. My last purchase is December 22, & 25, 2020. Order numbers are 5fe228734210f53e55fde723 & 5fe226od78dcab3de4f94744. Payment method: credit card...8328. Total orders about $102.00.
After these two last purchases, I cannot make payment for items in my cart. It kept asking to verify my identity, and payment method. I tried several time to resubmit my visa and also replace it with a different card. Both cards are functional.
I want to know why I was cut off, and to have my account be reinstated
Desired outcome: I want my account to be reinstated
Order history on 21 Feb 2021
I already make the payment for this things
1. Bluetooth (Normal Quality) 1 unit
2. News Notfaz Type A 1 unit
But when It checked in myorder history is none. Payment I made on 21 Feb 2021.Why is Not it showed in May order history
Accounts
I never had a problem with wish but now everytime I make an order with wish or cute and get locked and it constantly keeps telling me to go to payment issue and it ask me for a Florida ID and I send it every time. Why does it keep doing that and making me send my id. Days go and I cant make no transaction because my account is. Locked all 7 of them. The reason why I got so many accounts because I got mad because my account kept getting locked and keeps asking to send a Florida which I have about 100 times but the account getting locked so I can't make no transaction.
My WISH account are :
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
My CUTE accounts are :
[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com
Can u please fix the issue on all my account. Like I said before is not the 1st time. But it has never happened until now and constantly. I've also deleted all my cards information addressees and nothing seems to work.
Desired outcome: Fix them
Fault on site with payments
Unable to purchase items despite using a valid credit card and paypal.
There is NOT anything wrong with my details
MANAGEMENT ATTENTION PLEASE
Either fix the problems or remove WISH from the web!
Desired outcome: the site works!
false advertising/rip off
I placed an order for a jewellery blowtorch which cost 19 USD including delivery but was charged 27 USD, I tried cancelling the order immediately after purchase which was less than a minute after placing but was told I can't cancel it, it's already processed. I must return it when it arrives and incur additional costs to return it. SCAM ARTIST and thieves to say the least. I would never recommend these thieves to anyone.
Desired outcome: I want my $8 back that I was overcharged for.
I am experiencing an similar problem, I ordered 2 items and the price went up by more than 100%, I then did price check at retailers as to the price of the items & they were the same as the original price Wish.com offerwed it for, I believe they are scamming people on Wish.com
Internet Charges
Since December 30/2020 my wife has been charged by WISH.COM to her credit card a total amount of $649866 in Colombian Pesos, which at today rate of exchange of $Col 3.518, 19/dollar, are equivalent to US$ 184, 72.
My wife has never purchased from WISH
She is not registered as a WISH customer
There is not way to contact anybody from WISH to solve the problem
Desired outcome: Return of the money and block my wife´s name in WISH
A pair of black shoe - size 9.
I ordered a pair of black shore but the picture of the the shore that will arrived on 3/14/21 is blue, why? I ordered a black shore on 2/5/21, why sending me a blue type. I am not happy and will not happy when I receive it.
My account has been restricted
Please for God sake unblock my account so I could spent my money, why don't you guys replying me back it's more than 3 days now and no response at all other than automated emails, please I request you to unlock my account I've money in my wish cash please, I did even submitted the ID proof, please help me my money is in wish cash and I can't use it please try to understand I'm scared about my money for easy shopping I get refund in wish cash so that I could purchase but next day I'm unable to and now it's more than 3days since I've submitted my ID, and there is no response on Support, my email ID [protected]@yahoo.com
Oderes not recieved
Wish.com sent me a email notification stating that my orders have been delivered on Jan 19, 2021 tracking numbers are.
W1001733962765fpl
W1001737207135fpl
W1001727249294fpl
W1001724161437fpl
I never recived any 4 of these orders period I contacted wish.com and they just told e to do a complaint on them so I can either get my orders reshipped to me or a refund on them my name Jasson Carr asdress 12720 Duke rd Wilmer, ala 36587 email is [protected]@gmail.com phone number is [protected] contact me anytime thanks and have a great day
Cell phone
Hi I'm Lesego Mokoena from South Africa. 971 Legwabe street Vosloorus 1475, cell phone number [protected]. I have purchased goods online last year before Lockdown and have received some and still awaiting the cellphone and a ring. Order number for cell phone is RH121442580TR. I'm desperate and need that cell phone urgently.
Not receiving merchandise
I have been waiting on items, from wish .com.. they sent many items to a store for me to pick up there. This store has told me that Wish came and picked up all the merchandise, no longer dealing with wish.com..I have contacted the support,
Many times, no answers to any of my questions, , , I need my items...also I hate the way they show one price but charge another, isnt that illegal?.very dissatisfied customer. L B.
I didn't get the item I payed for?
I ordered a Samsung case and the order date was Feburary 8 2021 but i haven't received the item yet. and I had another question about the order what does the word null mean when it says email confirmation.
I valid charging
Hi, I am Evelyn Mason, Smyrna, Tennessee. 37167
You have charged me for items I did not order and did not receive. The dates that money was taken out of my account are: 23 November 2020--$12..49, Dec23 2020, $12.49, 22January 2021 $12.49. Also each of these dates $.12 on these dates each time taken for international service access ments. All 3 are from Melbourne, Australia. Then 22 Jan 2021, another $.12 acessment and $12.49 . all these charges are from Melbourne Australia. Then 27 January 2021, $.29 access ments and $28.89 for I don't know what from Narre Warren Au. Do NOT TAKE ANYMORE MONEY FROM MY ACCOUNT! Reimburse these funds back into my account. We have not received anything.DO NOT T AKE ANY MORE MONEY FROM MY ACCOUNT. We live on social security. Thank you Evelyn Mason Louie Mason
702 Enon Springs E
Lot3047
Smyrna TN 37167
[protected]
Fraudulent charges with my debit card
My debit card was used for 7 unauthorized purchases. I will never purchase anything from this scam company again in life. Wish.com used my debit card for 7 purchases that DOESNOT show up in my wish order history. I purchased a few items on January 21st using a DIFFERENT card and removed my PREVIOUS card. SCAM...I notified wish after noticing receiving emails that this items were purchased and ready for shipment which made me check my bank account. I bank was notified and closed out my debit card. Wish owes me $310.00 for UNAUTHORIZED purchases. If this issue doesnot get resolved to my satisfaction, I will expose you to the MEDIA so everyone know your game. Don't play with my money! Poor customer service. Totally ignored my messages sent for each item from emails sent to me. Again, the scam is the unauthorized purchases doesnot show up on your order list but send emails and charged my account.
Desired outcome: I want my $310 return to my account.
Wish Reviews 0
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About Wish
One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.
Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.
In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.
Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
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Overview of Wish complaint handling
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Wish Contacts
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Wish phone numbers+1 (917) 533-5998+1 (917) 533-5998Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone numberVp Communications+1 (800) 266-0172+1 (800) 266-0172Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone numberCustomer Support
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Wish emailsDPO@wish.com100%Confidence score: 100%Data Protection Officer contactsupport@wish.com92%Confidence score: 92%Support
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Wish addressOne Sansome Street, 40th Fl, San Francisco, California, 94104, United States
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Wish social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 21, 2024
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