WoodSprings Suites’s earns a 1.1-star rating from 415 reviews, showing that the majority of guests are dissatisfied with their stay.
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reservation and refunds
Your reservation services have been hacked by a group of individuals from India or Indonesia. They are using a gift card scam under the "customer service " guise of Woodspring Suites. With information they have access via reservations on file. Using eBay gift card of which I was duped out of $500. In an attempt to get understanding about an advertisement from Craig's List for one price and a from desk of another. I made reservations for two (2) months with the information from the Craig's List advertisement ( information give to me via front desk clerk). I did not notice the oddity until three weeks into the first month when the front desk manager informed me I owed. In his own words he did not charge me enough. That statement by the front desk manager caused to take a closer look to my reservation and the first months bill.
Due to immense frustration at the moment I will leave my contact information with the hope that someone in your office will find this issue disturbing and would like further details.
[protected]@gmail.com
[protected]
In the event I am unable to answer please leave contact information I will return your call expeditiously.
Thank you
unauthorized credit card charges by manager nancy
I've been here for 3 years and never had any problems but since Nancy became manager she making it her mission to get me to leave . I'm in a motor wheel chair and I'm on a vent and oxygen . On 7/4/2019 I was in office waiting on my son to get me for fireworks talked with Amy and we talked nice left went to fireworks came back and tried to order food and...
Read full review of WoodSprings Suitesthe way thing are ran
Paid for upgrade on internet. Not working no one wants to help. That really sucks. The person that needs to manage the property is Jenny, always very friendly. Also looking to solve problems and willing to jump into any roll she needs too. Amazing lady again need a couple more night because of doctor appointments supposably can't Theresa Baker 314
Read full review of WoodSprings Suitesroom change without letting me know/charging debit card for additional time I was not checked in
I checked in on Monday July 21st for 2 nights. When I returned back to the room on Tuesday the 22nd the room was completely torn apart and my personal effects were not in there. I went to the front desk where a very young woman was working and when I inquired about it she stated "Oh yeah we moved you." I stated no one called me to let me know and she said...
Read full review of WoodSprings Suitesservice
Horrable customer service, lack of any accommodation for price, rude and negatively address each situation. -5 stars. Find any place other then this one to stay at. Fair warning!
1st night had to be moved due to no a.c. at 10.30 p.m. then get to room that had 0 pillows, no tub, and no one to contact. Paid yesterday for next 2 night s and today informed there's a 9.50 balance? Wait? What? This place is the absolute worst with zero professional ism. Beware!
customer service and care
to whom it may concern, My Name is Donald J. Reynolds I recently stayed in your Colorado springs location near the airport. During my stay I complained to the front desk about the A/C making a very loud noise causing myself and my wife not being able to sleep while the A/C was running. We could not run the A/C while in the room during one of the hottest temperatures for this area. I was told everyday that the A/C would be replaced while I was at work during the day and when I would get home from work no luck still a loud A/C. I am very disappointed in the service that I received, I paid a little over $500.00 to stay in your hotel from 11July thru 17 July 2019 The A/C was not fixed until the last night of my stay. I am a disabled veteran and very dissatisfied with the amount I paid and for services rendered. The manager refunded $20.00 which I received 14. I went by and ask the manager about it and she said nope that's all you get like it was a joke. I will never stay in any of your properties in the future and will inform Ft Carson of the services that you provide. I hope that we can get this resolved I feel that I should have received more of a refund do to the fact that that the service rendered was not adequate.
I can be reached at [protected].
PS. The desk clerks were not the problem it was the manager. I hope that in the future our veterans and service members will receive much better service at your properties.
Sincerely,
Donald J. Reynolds
hotel
I came back from a night out around 1AM only to find that my key to get into even the lobby was no longer working. The front desk was unstaffed and the service numbers displayed next to the service phone didn't have anyone pick up. Even the "contact us" page of the hotel acknowledges that it isn't monitored 24/7 and a response "isn't guaranteed". I'm going...
Read full review of WoodSprings Suitesmanager and the outgoing mail
The manager at woodsprings has not been sending the out going mail out at all, This has happened to me twice and I've been told that mail can sit up there for weeks. I don't feel like the manager really cares to much about it and she doesn't know what different things people need to mail out that are time sensitive and important, speaking for myself I shouldn't have to wait on the mail man myself to give them the mail.
Read full review of WoodSprings Suitesblack mold
I am staying in the bessemer Alabama woodspring suites. I have been here 4 months and reported water in the bathroom ceiling a month ago and nothing was done now there is black mold starting to grow I brought it to there attention again 4 days ago and still nothing done.the elevator inspection is outdated there is never anyone at the front desk and noone is in a hurry to do anything. My room has been cleaned 1 time in 4 months I have done my own cleaning or it would never happen. If nothing is done about mold immediately i will turn it in to the health board.
hotel room
My family and I stayed at the WoodSpring Suites in Largo, FL during the week of June 23 as our house was not completed. Upon arrival it seemed to be a newer hotel or definitely recently remodeled. And the first few days were ok. There were certain things I didn't care for, like people hanging out around the doorways smoking cigarettes, weed and were loud...
Read full review of WoodSprings Suitescharges by hotel
I am staying at your McCoy Rd location in Orlando, FL. I check in on 6/27 (Thursday) and had a online reservation for one night which I was quoted on line as $68 for the night plus tax of $8.50 from the website. Upon arrival to the hotel and check in the receptionist at the desk pulled up my reservation and then told me the total was $77.57. To which I...
Read full review of WoodSprings Suiteshotel manager william at murfreesboro, tn
I Paul Krupit with Cobra equipment stayed at your hotel June 9-22, additionally I stayed May 19-24 there.
During the stay in June I checked into a room on third floor I believe it was rm 329, tv did not work they finally sent maintenance to replace tv after several hours. One of the beds had a hole in mattress I notified front desk and maintenance, additionally I asked the front desk to have my room cleaned no one came for 2 weeks? I checked out of hotel on June 22 and William informed me I would be credited for one night because I paid weekly rate and thus would be credited 1 nights lodging to my visa.
I called back 3 days after I checked out advising William -Gm that I never got credit he said I won't have to check with bank not his issue ? One week later I noticed a charge for 300.00 and 93.15 I callled William and was advised the charges did not come from him?
I immediately notified Wells Fargo visa dept of the fraudulent charges and canceled my card.
I called Willliam again on July 8 th and he advised me again that both charges were not from him? On July 11, I was advised by Wells Fargo visa that William was charging me back 300.00 for a hole in mattresss? And unrelated charges due to checking out early?
I explained to him that the mattress was like that when I checked in and furthermore I advised front desk, nothing was done nor was my room cleaned for 2 weeks?
Let me be very clear I am a retired Gm for Holiday Inn for 24 years . I find this complacent attitude deplorable on Williams part . I demand a credit to my account for 300.00 and 93.15 immediately.
This is a disgrace I will pursue litigation if this is not rectified immediately.
You may reach me at [protected] or e-mail me at [protected]@gmail.com.
By the way I donot smoke cigarettes nor do I have a knife.
Sincerely,
Paul Krupit
no room for my reservation booked over a week ahead
I went out of state but before then I made a reservation at Woodsprings suites at the n Wilson rd Hilliard Ohio location. I was running behind driving back and called in to make sure I could checkin later in the night. The lady said as long as I got there before 8am I was fine. The room was reserved for a week. When I arrived with my husband and service dog...
Read full review of WoodSprings Suitesoverall hotel and staff
We have reserved a room with this motel for a total of 8 days. We have only been here for a total of only 4 days. Out of all 4 days so far we have smelled marijuana everywhere and I have small kids with me. According to the guest rules this will not be tolerated but nothing is being done about it even when reported. On 7/10/19 we had people knock on are...
Read full review of WoodSprings Suitescleanliness of room
Blood stain was found on sheets in one of the beds. The tub was dirty. There were roaches in the kitchen and bathroom. Phone did not work. My husband and I attended the 2019 Essence Festival, and we were there from July 4-8. Each day when we came back, our room smelled like marijuana. Hotel was booked, so we were not allowed to change rooms. I made a...
Read full review of WoodSprings Suitesthe entire hotel
we arrived to woodsprings in gulport, ms on 7/4/19, as we entered the hotel it was hundreds of little bugs and giant grasshoppers everywhere.. i didn't think nothing of it cause it was outside.. so i preceded to the room, when i got into my room which was 213, 212, the room was hot, i turn the air on, baby grasshopper was flying out of the vent, there wa...
Read full review of WoodSprings Suitesa/c not working
I am in rm 318. Liberty, MO 64068. Reynolds. Been here 4 months. Many complaints, but today the thermostat broke on ac unit. Was told a work ticket will be made and it will be fixed in morning. Its 95° degrees and Im not paying a night with no ac. Ridiculous. Unacceptable. Please fix problem tonight or credit me a night. I dont think ac is optional.Thank you.
Read full review of WoodSprings Suiteshotel
Diffently want stay at the Mobile Al hotel ever again. We had a awful experience there. To start the begining of the stay the people at the front desk was rude. The beds were horrible! They needed to have been replaced years ago! The 2 pillows that were on the bed was flat like one of the disposable ones at the hospital. The free internet they claim to have is only for one device. If you want to connect to more than one device its 1.99 per device. I've stayed at a lot of hotels every where and have never heard of anything like this before. They have a sign in the lobby that if you leave something they'll charge you to get it back. You have to take out your own garbage. What the heck am I paying for if I have to do the cleaning to! To top that all off the fire alarm went off about 3:30 in the morning! They lied about the incident and said someone was playing a hoax. Well if so why did it keep going off for about 30 min. I asked for part of our money back and she told another lie. She said that a guys remote wasn't working and kept pulling the alarm. There's know way someone would have had time to go back to there room and then come back to in time to pull the cord as frequent as it was going off! I asked for some of our money back and she rudely told me that I signed a contract saying no refunds at all. I felt like we payed way more money for the quality we got from the motel. Awful!
water damage closed the location
On Monday, your location in Pelham AL was closed due to water damage and everyone had to leave.
There was no assists provided; no one helped the residence and now today I have spoken with 3 different locations trying to get a letter for my employer. I need something on your letterhead that I can submit.
Please email to me at [protected]@gmail.com
Woodsprings Suites, 101 Bishop Circle, Pelham, AL 35124
817-344-8257briana.[protected]@shelbycountyreporter.com
additional charges
I stayed at the woodspring suites near fort Benning in Columbus, Georgia. I had a reservation from June 22-30. When I originally checked in I payed for what I thought was my total amount to stay there, $296.03. i was just charged today for an additional $42 and when I called to ask why they told me that's how their computer is set up and they didn't charge me for my full total. I was not informed of this before my stay or while I was checking in and because of this I am now going to be behind on my bills. It is your staff's job to inform us of any additional charges that may occur and you failed to do so, and would like this to be rectified, if possible.
WoodSprings Suites Reviews 0
Overview of WoodSprings Suites complaint handling
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WoodSprings Suites Contacts
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WoodSprings Suites phone numbers+1 (301) 592-5000+1 (301) 592-5000Click up if you have successfully reached WoodSprings Suites by calling +1 (301) 592-5000 phone number 0 0 users reported that they have successfully reached WoodSprings Suites by calling +1 (301) 592-5000 phone number Click down if you have unsuccessfully reached WoodSprings Suites by calling +1 (301) 592-5000 phone number 0 0 users reported that they have UNsuccessfully reached WoodSprings Suites by calling +1 (301) 592-5000 phone number
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WoodSprings Suites emailscontactus@woodspring.com100%Confidence score: 100%Supportawoolridge@woodspring.com100%Confidence score: 100%Support
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WoodSprings Suites address1 Choice Hotels Cir., Suite 400, Rockville, Maryland, 20850, United States
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WoodSprings Suites social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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