Woof Gang Bakery & Grooming Fleming Island’s earns a 5.0-star rating from 1 reviews, showing that the majority of pet owners are exceptionally satisfied with services and products.
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customer service, privacy violation, harassment
I had purchased a harness from Woofgang Bakery on the 4th of September 2017 (few days prior to Hurricane Irma). My family and I were forced to evacuate Middleburg Florida due to potential damage and flooding. The harness was too small for my dog. I returned to the woofgang fleming island store on the 15 September 2017 in order to get a larger size. I explained to the owner, Mary, I was forced to evacuate and was not able to return the harness sooner. I had the receipt and the orignal bag it came in. She stated to me I was outside the window of return eventhough I wasn't. She stated I had stains and hair on the harness, however there was absolutely no evidence of this. I sent an email to the coporate office in Orlando hoping they would make an exception due to the circumstances I had incurred with the hurricane. I recieved a response back from the CEO Paul Allen. He raved how Mary is the kindest person he knows and would respect her words for any return. CEO Paul Allen wanted me to send him the method of payment, the harness, and the bag to a store owner in Orlando FL. I found this odd because as the CEO I would believe he could tell her to allow me to get a larger size. The next day I get a new email from CEO Paul Allen with a video survillance of me purchasing the harness. I found this alarming because the store has no identification of video survillance posted anywhere and why he would send me this. He stated I had tags on the harness but would take it back anyway. I stated to him I did not have tags just the receipt, the harness, and the bag I purchased it in. I felt uneasy and threatened by his response because he took hours to look up a video to see what I looked like. I have never in my 40 years of living experienced such hostility from a business. I told my good friend what happened. She went and placed a comment on thier facebook page stating the events which took place and her opinion on her take of the whole situation. She never mentioned my identity online just the facts of the events which occurred on the 15 Sept 2017. The store owner Mary replied to her with my full name including all my aliases (previous married name, maiden name, and current married name) however my credit card only has my late husband's last name. She made libel statements and attacked my character online for thousands of people to see, plus compromising my privacy for identity theft, and safety of my family (now people know where I leave). Mary stated she would release the video survillance on the internet as well. Letting thousands of facebookers know what I look like. I was thinking how can this owner know intimate details such as my previous names unless she did a search on me online. This experience has placed me in fear for myself and my family. No one should ever have to go through this. I am a recent Navy widow of three children and their actions has added unduly unnecessary stress in conjuction with my grieving.
MAB
The complaint has been investigated and resolved to the customer's satisfaction.
Is Woof Gang Bakery & Grooming Fleming Island Legit?
Woof Gang Bakery & Grooming Fleming Island earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Woof Gang Bakery & Grooming Fleming Island. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Woof Gang Bakery & Grooming Fleming Island resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Woof Gang Bakery & Grooming Fleming Island has registered the domain name for woofgangflemingisland.com for more than one year, which may indicate stability and longevity.
Woofgangflemingisland.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Woofgangflemingisland.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Woofgangflemingisland.com you are considering visiting, which is associated with Woof Gang Bakery & Grooming Fleming Island, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Woofgangflemingisland.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Woofgangflemingisland.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Woof Gang Bakery & Grooming Fleming Island.
However ComplaintsBoard has detected that:
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Overview of Woof Gang Bakery & Grooming Fleming Island complaint handling
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Woof Gang Bakery & Grooming Fleming Island Contacts
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Woof Gang Bakery & Grooming Fleming Island phone numbers+1 (904) 602-7892+1 (904) 602-7892Click up if you have successfully reached Woof Gang Bakery & Grooming Fleming Island by calling +1 (904) 602-7892 phone number 0 0 users reported that they have successfully reached Woof Gang Bakery & Grooming Fleming Island by calling +1 (904) 602-7892 phone number Click down if you have unsuccessfully reached Woof Gang Bakery & Grooming Fleming Island by calling +1 (904) 602-7892 phone number 0 0 users reported that they have UNsuccessfully reached Woof Gang Bakery & Grooming Fleming Island by calling +1 (904) 602-7892 phone number
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Woof Gang Bakery & Grooming Fleming Island emailsflemingisland@woofgangbakery.com100%Confidence score: 100%Support
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Woof Gang Bakery & Grooming Fleming Island address1960 East West Parkway, Suite 107, Fleming Island, Florida, 32003, United States
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Woof Gang Bakery & Grooming Fleming Island social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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