My name is Cora Mercer, I was late on paying my dues. I made payment arraignment and paid, I am a cancer patient. When taking chem treatment, you are very forgetful, I realize that I forgot. Again, and I paid in full, the first lady took my payment but didn't say anything that I needed to be reinstated. I was trying to make a room reservation. So, I call back. And talk to a customer service. Then I was transfers about 4 times till I got to the right person, I think they need more training. I had already paid 600.00, and I think I had about 250.00 left over so I paid that they don't like to work with you, I brought my timeshare in 2007 and paid it off. Just only paying dues like I said everyone falls short, but they told it would 3 months before I can hear from someone, I kept calling you can look on my record and see I was concern. Now Worldmark wants to take my timeshare away from after I paid it off and fell behind in my dues, they were all paid, but they should have kept my payments and reinstated. My account I am so upset they mail out a letter Feb 23, 2024 after I told them I wanted my deposit back. Because it took them 9 months to send out 2 pieces of paper, and I was told it was a packet, and it was not please contact me [protected] because they want me to pay 1,026.00 in this short period of time and I don't want loss my timeshare.
Claimed loss: 600.00
Desired outcome: I would like to keep my time share. if not return my deposit and the money that I paid 600.00
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