WorldMark by Wyndham
Reviews and Complaints

We attended one of Worldmarks “updated training sessions” and of course nothing but a deceptive sales tactic. They lied to us up and down upselling us this TravelUp service that allows you to use Worldmark points for flights, cruises, etc and that is not true once we eventually accessed the system. They even told us they price matched at sales pitch, which they don’t. This TravelUp site is nothing more than a cheesy website that looks up hotels, cars and flights at absolutely no discount. Expedia is better and has better prices.

Very bad deceptive sales tactics out of the Lake Take Worldmark office. Stay and buy your points aftermarket if you want more points.

I mailed a check for my maintenance dues for 672.90 on July 19, 2023. Someone at Worldmark added a nine in front, making the check look like 9,672.90. They attempted to cash on the 25th and it was rejected. Then they successfully cashed it on 7/27/23. I know it was Worldmark who did it because I pulled up my account and my maintenance dues balance was over negative 9,000. I called customer service and got a wishy washy answer that they would look into it and reimburse me, but it would take at least 3-5 business days. I have hundreds in overdraft fees (the bank is taking care of those), but I have late fees for my car payments and power bill. I am sick. I have proof of all of this and will be emailing every contact I can find at Worldmark.

We booked a room (201) at 258 Tramway Dr. Stateline, NV 89449 from July 3 to July 8. This was with our son-in-law daughter and grandchild's. It was for our grandson's birthday on the 4th. The first night the room above us started a party around 2am and at 3:30am it sounded like a gun went off?

My wife had called the office but no one was their. Not sure if the phone number needed to be different than the one we called?

We assumed it was a one night party but it was not as they started it up again on Wednesday morning at 2am and did not stop until 4:30.

Our family and I had to leave early yesterday and have tried to get someone on the phone to clear this up with.

Can you have someone call me at [protected]

Thank you Kirk

I'M BEYOND UPSET! Customer service had me in tears. I supposedly activated I needed credit protection. I saw a charge on my bank card that day and went to call customer service and was on hold for over a hour in half. Then tried again and was on hold another hour but did talk to someone and they said they would delete my charges. Then I noticed nothing happened, so I called back again. I have been a owner years. This person said I was not going to be refunded because of credit prospection. I had no idea what they were talking about i thought I was agreeing to a housekeeping charge, I made my reservation on Friday and my vacation was the following Saturday why would I want credit protection in that small amount of time.

I was disconnected from a reservation agent and she didn't call me back.

Then I was on hold again for a hour to be transferred to a supervisor (Marissa).

I started crying and she treated me like I was a fraud victim. I felt like I was on trial. I'm not sure if it was because my race. She said we need to get to the bottom of this I finally said to her I'm over it I will eat the 149.00,

BEWARE OF THIS TIMESHARE! They treated me horribly and I actually was going to buy more points. NO WAY! After 22 years being treated like they have I will write every review I can. I do not want anyone else to go through this.

To whom it may concern:

My name is Jamie Swain, I was a Worldmark by Wyndham account owner. I do not have my account number. I would like to file a complaint; I have been having a hard time with this account. I was in the Navy overseas and when I returned, I was told my account was delinquent, I set up payment arrangements and made payments and later found that my account was closed out without my knowledge. I then requested multiple times to speak to a supervisor to reinstate my account, I made 2 payments to reinstate it but never received the documents to reinstate, it on either occasion. I have called and made multiple complaints, but to date, nothing has been done. I have the money and would like to reinstate my account; I’ve had it since 2010 and wish to keep it please assist me. I can be reached at [protected].

This resort is in very very bad condition. Our check in was bad. Staff are not fr iendly. Our room had a horrible smell and was extremely dirty. Venetian blinds, light fixtures and wall pictures had not been cleaned for a very long time. Furniture had dust mites. We asked to have our room cleaned. They told usthe cleaning person was gone and would send one in next day. We never got that. We spent 3 days cleaning. Furnace is not working propper. Vent covers are filthy and air filter needs changing. Fireplace extremely dusty. Windows are discussing.Both sliding doors tracks are so full of long term dirt that you can't open them. Faucets in kitchen and bathroom leaks.Toilet runs. Carpet is in much needed of cleaning. This unit has no fire extinquisher and smoke alarm missing parts and does not work. Grounds are very dangerous of cracks. My husband and I are senoirs and had difficult walking around the resort. Laundromat was kept locked. Pool and hot tub has been closed for years. Buildings need severe maintenance. We have been a member since 2000. For what we pay for maintenance we did not get. We found staff here for unfriendly and rude. Will not come back to this place again.

6th March 2023

5:00 p.m.

Hi,

I'm writing to you out of frustration , I'm on the waiting list to book my summer holiday to Denarau Fiji, its been impossible to make a reservation.

I rang your customer service number and it took over 2 hours to get hold of a representative, when I told him the length of time it took, his response was "well my previous customer was waiting 4 hours" what kind of response is that? On top of that he cut the phone.

I've been loyal customers for nearly or over 30 years, Please tell me why am I paying for maintenance fees every quarter if I can't even book something, what kind of service are you providing to customers who have been so loyal and still stuck around. Give me one reason why I should still be here?

Many Thanks

Sharina A

Sharina Ali

Account [protected]

My wife made a week reservation at Angels Camp, CA Worldmark by Wyndham for my daughter’s birthday. Today, Feb. 12th, 2023 she drove up to the facility and because the reservation was in my wife’s name they told her there was nothing they could do. It didn’t matter that we have the same address, or that this was the third time she would be staying there in the last several years, or as the manager demeaned her and said, “I don’t care what level of ownership your parents have.” Simply asking to see her driver’s license would have confirmed her birthday and address. They could have shown her the computer in the side room and helped her change the name on the reservation since there wasn’t one Customer Service Representative (For Worldmark that’s an Oxymoron) available on Sunday at the 1 (800) number.

I have been an owner since this timeshare was Trendwest. I will say that since Wyndham took over my happiness with my ownership has gone downhill. It is difficult to get a reservation and the website it horrendous.

I regret upgrading my ownership and instead wish I would have sold it a couple of years ago.

I am writing this complaint now because in December 2022, Wyndham charged me twice for my loan payment. Once on December 1, 2022 and then again on December 5, 2022. I immediately called the Finance department and I was told that they only see one payment and that I would have to call my credit card company, which by the way is Wyndham Rewards credit card, to request a chargeback. I did that and I thought all was settled until I went to pay my credit card and saw the charge was back on my account. I called my credit card company and they told me the chargeback request was cancelled because they needed proof it was a duplicate charge. I was furious as the only proof I had were the back-to-back charges for the same exact amount.

I called Wydham and spoke to Finance again. The rep told me she found the original charge and it was on a different system. It will take up to 14 days to credit it back. I asked for an email stating the charge would be credited so I could provide that to my credit card company so they could temporarily credit the charge until the actual credit posts. I was told by the rep and the manager that they are unable to send an email to that effect.

What infuriates me is that I now have to pay the additional charge to my credit card company so I don't incur interest. I find that Wyndham doesn't care about their owners and has systems in place to avoid providing good customer service, especially when they are at fault.

At this point, I am seriously considering selling and will no longer speak highly of this ownership. The ownership is definitely not what is used to be.

I was sold a discovery package from worldmark. During this time i asked multiple times if i paid the amount out early would i still pay the intrest. I was specifically told no i would only pay the intrest up to the date i pay it in full. Surprise my todays payout amount includes the full intrest. Same amount as if i pay over the 2 years. I also asked about specific locations. Was told yes we have options there. No book was given to me for the destinations as they did not have any. Just a zip drive. Which on holidays is useless. Reviewed the available places once home and not one place i asked for is an option. Totally lied to.

Prior to September 21, 2022 I had 8,000 credits with workdmark that I purchased from a third party. On September 21 while I was vacationing in Anaheim, California I purchased an additional 5,000 credits. I was told the credits would be combined and it would take no more than a couple months. Fast forward to November 7 credits still not added to my account. I called the sales representative Jade McArthur. He assured me everything would be alright. He forward me to an accounts representative around the 7th of November. She told me I would be locked out of my account for 45 days and would not be able to make reservations. Today January 17, 2023 almost 4 months after I was promised that my account would be merged with my old account, it hasn’t. No one has reached out to me. I’ve attempted to call account services they have been no help. I’m would like to cancel the additional credits. Worldmark has failed to follow through with their part of the deal.

I received a letter in the mail stating the dues increase. is currently paying 76 a month for 6000 credits. The increase was going to be $7.90 per thousand credits owned. Every month Starting in January which is next month! This is an increase of over $47 a month on top of what I was already paying. Decided to go ahead and exit my timeshare. I have already paid it off. I have 6000 credits ready to expire at the end of January and I had to cancel our reservations that I currently had. I immediately lost all of the credits from canceling the reservations. I lost 6000 credits and I’m set to lose 6000 more. These are the credits I have already paid for! I cannot bank my credits and the exit is said to take up to six months in which I will still continue to have to pay the dues every month. So I’ve lost a total of 18,000 credits that I’ve already paid for. Your website is still absolute rubbish and your greed is astounding. I will be praying every day for God to unleash his vengeance on you for your disgusting greed.