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A new website has been put up called viaddress.com. They supposedly offer mail forwarding services. I was researching this market as there was a product I wanted to purchase that was only available in the US. I came across this gem, viaddress.com. The primary thing I found was that on every website, viaddress had dozens of five-star reviews, even when major websites such as Amazon only had a handful. Doing a bit more searching I found that viaddress was paying people to write positive reviews of the company, even if they had never used their service!
http://data.getafreelancer.com/project/594220/Project%2BDetail.txt
It includes what to say, what websites to post on, and even how to mask your IP address so it does not show as Spam. Many of the "reviewers" that posted positive reviews for viaddress posted bad reviews for the company's competitors, again even though the probably never used them. Why would anyone deal with a company that has to engage in such tactics?!?
There are a lot of other red flags too. The address provided is at a UPS store, not an actual business location.
Also, the viaddress.com registrant information is concealed behind a host proxy, which is not something most legitimate companies do. And many of their graphics are taken right from a competitor's website. This company is bad news and should be avoided at all costs.
The complaint has been investigated and resolved to the customer’s satisfaction.
*******************************************************************************
*************** ATTENTION ! FAKE COMPLAINT ALERT ! *********************
**** "cyalater" HAD POSTED A FAKE COMPLAINT ABOUT VIADDRESS.com ***
**** THIS COMPLAINTS WAS POSTED BY A COMPETITOR TO VIADDRESS ****
*******************************************************************************
Hello everyone !
This is Sarah Van [censored], Public Relations Manager at Viaddress.com and it was brought to our attention that a complaint was posted on this site regarding Viaddress.com.
1) First of all, anyone can see is this user "cyalater" is located in the United States. We can all see his geo-location under his fake review tagged by his IP address.
QUESTION: Why would anyone living in the United States look for a Mail Forwarding service to forward packages outside the United States? He could have simply shipped directly to his home address in the US !
CONCLUSION: This proves that this user is Competitor trying to negatively affect the brand equity of the Viaddress Company.
Let's analyse at this fake complaint further...
2) Viaddress does not lack positive reviews; our Personal Shopper service on Ebay is considered the largest of its kind in the United States, with over 1000+ completed concierge orders on Ebay since 2006:
http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=viabuy
3) "cyalater" also claims that our information is concealed from the public.
This is absolutely FALSE! because anyone who visits the Conact Us page on Viaddress can see that we offer multiple ways to get in touch with us.
http://www.viaddress.com/contact_us.php
You can easily find multiple ways to get in touch with us:
By LiveChat, By email, By Phone or By mail.
+[protected]
contact @ viaddress . com
Viaddress.com
530 E Lexington Ave
Elkhart, IN 46516
United States
Our physical address, Phone number, and email are all listed on Viaddress.com Whois database:
http://whois.domaintools.com/viaddress.com
4) "cyalater" also claims that viaddress does not have "an actual business location."
This is also FALSE! We can all see that Viaddress's contact information is available to anyone on the web:
http://maps.google.com/maps/place?cid=7716408299757646656&q=viaddress&gl=us&cd=1&cad=src:pplink&ei=DM12S_vaLpOijAOurp2dBQ&sig2=ggNPMqMu2vNX24E2hGE4ZA
5) A view from Google Streets shows our MASSIVE Warehouse in Elkhart, Indiana, Not a UPS store like "cyalater" claims:
http://maps.google.com/maps?layer=c&cbll=41.688266, -85.966523&cbp=12, , , 1, &ved=0CCAQ2wU&sa=X&ei=MOR2S4__EZuuiwPgloSjBQ
6) Anyone can simply search for a nearby UPS store and you will see that the nearest UPS Store is about 3.5 miles away from the Viaddress Building:
http://maps.google.com/maps?daddr=4000+East+Bristol+Street, +Elkhart, +IN+[protected]+(UPS+Store)&geocode=CQyOY2a2HnxUFR1ZfAIdSwvh-iESt-bekXijGg&dirflg=&saddr=530+East+Lexington+Avenue, +Elkhart, +IN+[protected]+(VIADDRESS)&f=d&gl=us&hl=en&dq=ups+store+loc:+530+East+Lexington+Avenue, +Elkhart, +IN+[protected]+(VIADDRESS)&sll=41.703617, -86.096498&sspn=0.281389, 0.60754&ie=UTF8&ll=41.695091, -85.940638&spn=0.036146, 0.077162&t=h&z=14
+[protected]
contact @ viaddress . com
Viaddress.com
530 E Lexington Ave
Elkhart, IN 46516
United States
--------------------------------
Unfortunately, Complaints Board.com will post anything without verification of authenticity. They don't realize that they supply a free smear campaign service for evil people or unethical competitor.
I wouldn't be surprised if a competitor posts more fake complaints, especially that we have published the Service & Shipping fees comparison tables on Viaddress.com' Homepage, which exposes their hidden fees and high rates.
This is another example of fake complaints; please scroll bellow the complaints to see our complete response:
www.viaddress.com — scam
Viaddress will be taking the appropriate legal steps under the Information Technology Act to obtain more information about this postings to proceed against "cyalater" and/or any other organisation that he represents, for having posted such baseless comments, with the goal of affecting the brand equity of our Company.
If anyone has a genuine question or complaint, please contact us directly by Phone, Chat or email as listed on our Contact us page. As we will not receive any messages posted on this complaintsboard site until after several days or weeks have elapsed.
Best regards,
Sarah Van [censored],
Public Relations Manager
+[protected]
contact @ viaddress . com
Viaddress.com
530 E Lexington Ave
Elkhart, IN 46516
United States
Wow, it seems viaddress is really trying to do damage control; unfortunately the damage is done. I saw the posted page before viaddress deleted it, and they gave specifics on how to block IP addresses, but all of the sudden they think that cannot be done when somebody posts a claim about their company?!? Let's just say their deductive skills are note quite up to par, to match their maturity.
They just changed their address in Indiana, which from Google Streetview appears to be an abandoned warehouse; the other two listed addresses are at UPS stores.
Now they are going around giving negative or disagree ratings to all negative reviews of their company. Really?!? What is this, third grade?!? I wouldn't trust my $1000 laptop to people who act so immaturely.
And to top it off they go around threatening people who expose them, even though they engaged in the most likely illegal activity of paying people to post positive reviews of their company. And oh-by-the-way there is no such thing as the Information Technology Act, and in fact as someone with a legal background I know there is nothing they can do to stop people from revealing the truth about this company. All they can do is threaten, and they do this because they are scared of the truth, and hope people will be scared. Let me assure anybody out there that they cannot do anything from a legal perspective, so please state the truth and don't be scared of this bullying company. They are simply scared of the truth, and what it will reveal about their company.
This company is absolutely unbelievable what they will go to in order to protect their image.
Thank you Viaddress for posting all those tracking numbers. Each one of them shows as delivered.
You win my continuous business with you rates and custom flexibility.
Note to "viaddressisabully" why did you choose that name. are you competition? what is your website or phone number? Please post it or let me know @ +[protected]
I would like to check your rates too plz too.
Mohamed A.
Fair Egypt Trading
This is pathetic...
yes, I love viaddress! I like dealing with companies that post fake reviews of themselves, post negative reviews of their competition, steal pictures from websites of competitors, I highly recommend them! We will use them for all our important shipments of unicorns to our customers around the world.
Signed
Frank W
Fair Trading of Unicorns Association
Mohamed, I am not a competitor, I am posting here and chose my name based upon the actions of this despicable company. First they build a website stealing graphics from Borderlinx, and then they pay people $10 to write 25 reviews of them. They have posted on their website three addresses, all UPS stores. They have a proxy server. Then, when all this gets exposed, they remove the website offering to pay people for reviews, remove the stolen graphics, change their address and their server. And then they have the nerve to threaten the people that exposed them, while revealing private customer information! Sorry, this doesn't fly. No professional company, and few legitimate companies, would engage in such tactics. Their actions are reprehensible; they are simply upset because they were caught and exposed. And so long as they continue to engage in such tactics I will do as much to reveal what they are doing as I can. There are lots of legitimate companies out there that offer this service, and I don't care which one people use-- Bongous, myus, Borderlinx, usa2me, they are all good companies that earn business the right way-- by having happy customers and earning trust and respect. But the actions of viaddress are so reprehensible that I do have an interest in trying to dissuade people from using their service.
This complaint is definitely FAKE ! No wonder Swissshopper can't provide a tracking # to prove that his package arrived at Viaddress.
The IP location under his fake review shows that he's from the United States, not Switzerland :) :) :)
I'm 100% convinced that it's a Viaddress competitor who left this fake complaint :) :) :) :) :) :)
I've been using Viaddress since last year and I never had a problem with them.
Here is the proof of delivery of my last package:
Jan 7, 2010 11:22 AM Delivered GOELLHEIM DE
Jan 7, 2010 6:47 AMOn FedEx vehicle for deliveryWEINHEIM DE
Jan 7, 2010 6:44 AMAt local FedEx facilityWEINHEIM DE
Jan 6, 2010 10:44 PMInt'l shipment releaseFRANKFURT DE
Jan 6, 2010 10:39 PMArrived at FedEx locationFRANKFURT DE
Jan 6, 2010 10:39 PMIn transitFRANKFURT DE
Jan 6, 2010 9:53 PMAt dest sort facilityFRANKFURT DE
Jan 6, 2010 6:28 AMIn transitMEMPHIS, TN
Jan 6, 2010 6:02 AMDeparted FedEx locationMEMPHIS, TN
Jan 6, 2010 1:21 AMDeparted FedEx locationMEMPHIS, TN
Jan 5, 2010 11:54 PMArrived at FedEx locationMEMPHIS, TN
Jan 5, 2010 10:21 PMLeft FedEx origin facilitySOUTH BEND, IN
Jan 5, 2010 7:31 PMPicked upSOUTH BEND, IN
Jan 5, 2010 3:44 PMShipment information sent to FedEx
TWO THUMBS UP TO VIADDRESS !
Nicolas M
Real Viaddress customer
************************************************************************************
*************** ATTENTION ! FAKE COMPLAINT ALERT ! ****************************
**** SHIPITO.COM HAD POSTED THIS FAKE COMPLAINT ABOUT VIADDRESS.com ***
**** THIS COMPLAINTS WAS POSTED BY A COMPETITOR TO VIADDRESS ************
************************************************************************************
Hello everyone !
This is Sarah Van [censored] again, Public Relations Manager at Viaddress.com.
We have some very interesting updates about this FAKE complaint to share with all the readers of this post.
THIS USER rr1200 HAS NEVER USED VIADDRESS.COM SERVICES BEFORE !
After further investigation with the complaintsboard about the origin of the FAKE REVIEW above, along with the negative comments that followed, the complaintsboard has instructed us that they were posted by the same IP address in the city of Torrance, California and precisely matching that one of our competitor bellow:
www.SHIPITO.COM
SHIPITO : http://www.shipito.com
http://www.shipito.com/about/
2972 Columbia St.,
Torrance, CA 90503
United States
(Pictures attached)
CEO John Vanhara
Email: info@shipito.com
phone: [protected]
(Pictures attached)
Related companies:
xyzbikes http://www.xyzbikes.com
incparadise http://www.incparadise.net
He recently changed his address from:
rr1200
Torrance, California
United States
to:
rr1200
Dallas, Texas
United States
Therefore, we want to make sure to expose this dishonest competitor www.SHIPITO.COM at http://www.shipito.com who is behind posting several negative reviews about Viaddress.com.
This is something that Viaddress.com will not take lightly and we will make sure to take further legal actions against www.SHIPITO.COM.
We will not waste any more time with this competitor. All NEW FAKE COMPLAINS will eventually be used against SHIPITO.COM in court.
There is no need to change your IP address Mr. John Vanhara, we know you're the only one writing fake reviews about Viaddress.com here.
You may be thinking of posting more fake complains on other complain sites like Complaints.com, [redacted].com... but that will only aggravate the damages which will work against you in court.
If anyone has a genuine question or complaint, please contact us directly by Phone, Chat or email as listed on our Contact Us page on Viaddress.com, because we will not receive any messages posted on this complaintsboard site until after several days or weeks have elapsed.
Best regards,
Sarah Van [censored],
Public Relations Manager
[protected]
contact @ viaddress . com
Viaddress.com
530 E Lexington Ave
Elkhart, IN 46516
United States
Picture 1: John Vanhara CEO of Shipito.com, the competitor who is posting Fake negative reviews about Viaddress.com
Picture 2: Same CEO John Vanhara selling bicycles on xyzbikes.com from the same location of Shipito.com
Picture 3: Location of Shipito.com, the competitor who is posting Fake negative reviews about Viaddress.com
********************************** Update from Viaddress.com : ! ****************************
This user "rr1200" is SHIPITO.COM, A COMPETITOR OF VIADDRESS.COM WHO IS WRITING ALL THE NEGATIVE FAKE COMMENTS ABOVE ABOUT VIADDRESS.COM TO HURT REPUTATION !
Do a google search for: " rr1200 Profile | ComplaintsBoard.com "
Or go here:
http://i39.tinypic.com/1zpllrc.jpg
http://i39.tinypic.com/2jteac.jpg
http://i40.tinypic.com/eznzw8.jpg
You will see that this user "rr1200" he's from:
rr1200
Torrance, California
United States
to:
rr1200
Guildford, Surrey
United Kingdom
He recently changed his address from Torrance, California and precisely matching that one of our competitor Shipito.com :
SHIPITO : http://www.shipito.com
http://www.shipito.com/about/
2972 Columbia St.,
Torrance, CA 90503
United States
(Pictures attached)
This user "rr1200" who represents Shipito.com is caught again writing fake negative comments about Viaddress.com.
Now, he poses as someone from the United Kingdom but his geo IP location shows "United States". (Look under this claim):
http://www.complaintsboard.com/complaints/unethical-business-practices-c311734.html
All his 19 comments written are against Viaddress.com:
http://www.complaintsboard.com/profile-400997
More pictures bellow and here:
http://i39.tinypic.com/1zpllrc.jpg
http://i39.tinypic.com/2jteac.jpg
http://i40.tinypic.com/eznzw8.jpg
If anyone has a genuine question or complaint, please contact us directly by Phone, Chat or email as listed on our Contact Us page on Viaddress.com, because we will not receive any messages posted on this complaintsboard site until after several days or weeks have elapsed.
Best regards,
Sarah Van [censored],
Public Relations Manager
[protected]
contact @ viaddress.com
Viaddress.com
530 E Lexington Ave
Elkhart, IN 46516
United States
Picture 1: John Vanhara CEO of Shipito.com, the competitor who is posting Fake negative reviews about Viaddress.com, Same CEO John Vanhara selling bicycles on xyzbikes.com from the same location of Shipito.com
Picture 2: User's New location
Picture 3: User's Old location caught by Google Archive
There is no such person as Sarah Van [censored] (Dick's sister?). Try calling her and see what you get - the local Pizza delivery store.
This is written by a legitimate consumer overseas who was duped by Viaddress.com
It is a fraudulent scam. Just look at their premises on Google Maps.
hi i am desperately waiting to get my parcels, i have purchased things paid VIADDRESS I80 USD i am in South AFrica, , , , , , I Am hoping what i am going throu and reading turns out to be wrong so Sarah Van [censored] prove because i have to parcels and onther on its way to yu guys and i have [paid but now no one comes back to me...
They got my parcel since 24th september and they don't answer e-mails, i just go fooled...
Hi
we are a Saudi LLC that work as a shopper and we use VIAddress about 3 months ago and we find it very good except some delay in processing shipment.. nothing else. we try many other mail forwarding service provider however we find them are the best...We have near to 400 customers register with them and they are satisfied with service.
BOTH Shipitto and Viaaddress are SCAMS, shipitto scam found spam and thiefs
I have sent 1800 emails to viaddress and made atleast 300 phone calls about my package that they have since 19 Nov.
However, NO RESPONSE.
I guess they have already wound up and run away with the loot. Don't forget that there was huge inflow into viaddress due to the holiday season, esp thanksgiving.
I am now 100% sure that the people behind viaddress are professional thieves. They never steal your first or second package to gain your trust but the moment you ship an expensive one after that, it will be gone.
I am preparing to file a formal complaint against these scammer and prevent them from fooling other people like us.
IF YOU HAVE ANY COMPLAINTS AGAINST VIADDRESS.COM THAT CAN HELP ME SUBSTANTIATE MY/OUR COMPLAINT, PLEASE DO THE FOLLOWING.
Send and email to me at againstviaddress (at) gmail (dot) com
with the following details.
Your details :
Name :
Address :
Phone:
email :
Shippng detais : (to contact you in case of refund/recovery)
Initial shipment carrier (from seller to viaddress) :
Initial shipment tracking number :
Item Value :
Status (where is the shipment now)
Did viaddress add it to your shipping manager:
Did viaddress ship it to you?
Shipping promised by viaddress shipping calculator:
Shipping charged by viaddress:
Your complaint description:
If possible, please send this on a word document.
Also, please post your negative reviews on as many sites as possible. (not only about viaddress but about any service that has cheated you)
Again, I am a victim of viaddress and not associated with any of its competitors. My deails are in the post below. Only that I have decide not to let these bugger go off so easlily.
Help me, help yourself and help other who might be thinking of joining viaddress.
VIAddress is SCAM!
I am no competitor, but yet another victim of this online FRAUD.
Should Sarah Van [censored] like to talk to me or any others that complain here, I invite her (or is it him?) to publish herein a telephone number that answers to our calls.
Beware! Avoid using VIAddress!
het sarah van [censored] . you are a liar you are a thief. you have my delivery and you don't send my item to me. you and your company are untrustfull. you must be shame.. don't tell us lie here. answer our phone, answer our mail. send our delivery..
you people.. if you get laid like me. we must gang together and stop this bull [censor]..!
So Ms Sarah Van [censored], since your co is the GLOBAL LEADER IN PACKAGE FORWARDING. Can you tell me why is it that I couldn't get any response to my request in your online helpdesk which is the ONLY means of contacting the company!? I paid for an EXPRESS SHIPPING to Singapore a week ago and to date my items are still being processed? That's not EXPRESS SERVICE AT ALL!