www.viaddress.com reviews and complaints

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I honestly think this company has cleaned up! I haven't experienced any of these things!

i say only one thing.

STAY AWAY, STAY AWAY...!

they don't answer your mail, they don't answer your phone. they don't ship your delivery. they are legal thief.

Hi there after all the efforts, messages i think the legal route did assist! they finally did ship my items as i was now ready to give up ... so i think open a dispute with Paypal : ) i still have a pair with them that i was shipped after...they can soooooo have it! i dont want any to do with them! thou glad that they did ship!

Hi, I have 2 items in my suite, one ready to be send (ready to be send), the 2 has been delivered a my suite(no forewarding no ready to be send message). Worst of all no response to mails to phone calls, who can help me to get my items.

I have sent 1800 emails to viaddress and made atleast 300 phone calls about my package that they have since 19 Nov.
However, NO RESPONSE.

I guess they have already wound up and run away with the loot. Don't forget that there was huge inflow into viaddress due to the holiday season, esp thanksgiving.

I am now 100% sure that the people behind viaddress are professional thieves. They never steal your first or second package to gain your trust but the moment you ship an expensive one after that, it will be gone.

I am preparing to file a formal complaint against these scammer and prevent them from fooling other people like us.

IF YOU HAVE ANY COMPLAINTS AGAINST VIADDRESS.COM THAT CAN HELP ME SUBSTANTIATE MY/OUR COMPLAINT, PLEASE DO THE FOLLOWING.

Send and email to me at againstviaddress (at) gmail (dot) com
with the following details.

Your details :
Name :
Address :
Phone:
email :

Shippng detais : (to contact you in case of refund/recovery)

Initial shipment carrier (from seller to viaddress) :
Initial shipment tracking number :
Item Value :

Status (where is the shipment now)
Did viaddress add it to your shipping manager:
Did viaddress ship it to you?
Shipping promised by viaddress shipping calculator:
Shipping charged by viaddress:

Your complaint description:

If possible, please send this on a word document.

Also, please post your negative reviews on as many sites as possible. (not only about viaddress but about any service that has cheated you)

Again, I am a victim of viaddress and not associated with any of its competitors. My deails are in the post below. Only that I have decide not to let these bugger go off so easlily.

Help me, help yourself and help other who might be thinking of joining viaddress.

I would like to you know if you ever got your items. I have some items in my suite and have not paid to ship them as they do not answer my phone calls or emails.

my question is once it has happend what do u do, were to go they have to be behind bars they cant be doing this to people, how come theyr still operating, is there any help out there to deal with this company ?

hi there Rickmaldonado, did u ever get help, same thing happend to me, paid on the 13th no answer until today my customers are now frustrated and have lost cerdibility i am soooo frustrated i dont know whats happening i did check on google first before registering i am not sure what to do how did yu resolve your problem...just want my paid for items.

Good luck with your legal actions. Depending on the total sum of your purchase you are bound to loose a lot more money and even if you win it's not sure you will actually be able to enforce whatever damage you are seeking! My guess is that legal action is completely useless for purchase sums under usd [protected]. Your call... If you need something quickly buy it in your country. Had no problems with viadderss so far. Just don't rush things. Shipping takes its time!

i Agree, i already seen complaint to this company so many times... and this company is 100% Scam package forwarding, before choose any package forwarding services, better for search their reputations first on google.

Hi albert,
Even i have my items struck at VIaddress. So did they agree for the fedex pickup? did u get ur items yet?

Hello everybody,
same for me. They received my package worth 3000$ beginning of march and nothing happened !
They have a damned helpdesk form which they do not care at all: there is no way to keep in touch from abroad...
Does anybody know if they will accept my request of letting FedEx pick-up my package so that I provide the shipment by myself? I guess they should be obliged: I will contact Elkhart Police Dpt and asked for that !

I HAVE CALLED ELKART POLICE DEPARTMENT AND THEY ADVISED ME TO WAIT FOR A RESPONSE FOR A WEEK AND TEN FILE A CRIMINAL REPORT

Hi Guys

I am having same problem with these guys...My $500 worth of stuff is delivereed to them and they will not reply or update.

Thenk you people for this information, becouse I was about to shipp my good to viadress but reading this I understud that I almost made mistake. You helpt me alot. Thenk you very much.

Could we sue them?

I have clothes worth 500$.
They have been with them for 2 months. At first I could see the items in my suite. when I paid for the shipping, everything disappeared. They wouldnt reply, they never shipped the items. So i asked for a refund from paypal, which I got quickly.
But i Still dont know what's happening with my package and Im really annoyed. They dont pick up the phone. and now their number has been routed to another number, so it's complicated to call. (it wouldnt be a big deal if they picked up the phone, they dont) Theyre wasting my time.
and requests, they barely reply to them, just automated messages! it's driving me insane!

I have sent 1800 emails to viaddress and made atleast 300 phone calls about my package that they have since 19 Nov.
However, NO RESPONSE.

I guess they have already wound up and run away with the loot. Don't forget that there was huge inflow into viaddress due to the holiday season, esp thanksgiving.

I am now 100% sure that the people behind viaddress are professional thieves. They never steal your first or second package to gain your trust but the moment you ship an expensive one after that, it will be gone.

I am preparing to file a formal complaint against these scammer and prevent them from fooling other people like us.

IF YOU HAVE ANY COMPLAINTS AGAINST VIADDRESS.COM THAT CAN HELP ME SUBSTANTIATE MY/OUR COMPLAINT, PLEASE DO THE FOLLOWING.

Send and email to me at againstviaddress (at) gmail (dot) com
with the following details.

Your details :
Name :
Address :
Phone:
email :

Shippng detais : (to contact you in case of refund/recovery)

Initial shipment carrier (from seller to viaddress) :
Initial shipment tracking number :
Item Value :

Status (where is the shipment now)
Did viaddress add it to your shipping manager:
Did viaddress ship it to you?
Shipping promised by viaddress shipping calculator:
Shipping charged by viaddress:

Your complaint description:

If possible, please send this on a word document.

Also, please post your negative reviews on as many sites as possible. (not only about viaddress but about any service that has cheated you)

Again, I am a victim of viaddress and not associated with any of its competitors. My deails are in the post below. Only that I have decide not to let these bugger go off so easlily.

Help me, help yourself and help other who might be thinking of joining viaddress.

Viaaddress is really pathetic. They have one of my expensive packets since 3 weeks. No response to hundreds of call and emails. I guess they are just collecting stuff of customers and are going to scoot off with it or sell it off. They are thieves.
I am going to lodge a formal complaint with the police very soon.

I have been trying to get an item shipped for over a month now! They are the worst of the forwarding services ever. How they are still inj business is a wonder. Just look at the many complaints boards to see they don't know how to properly service a customer. No 1-800 # which means you have to pay long distance to try and contact them on their # which nobody ever answers and goes to a mailbox which is always full (of complaints I'm sure) and they haven't even tried to defend themselves on the complaints boards any more since they know they don't have a leg to stand on anymore. THE WORST CUSTOMER SERVICE EVER!

viabox has the lowest shipping rates among all, no hidden charges, no processing fess, its the first cargo service which accepts bitcoins, with best and reliable services having excellent customer care.

viaddress has the darkest scamming scheme i have every encountered.
They are charging me 129 bucks shipping fee from US to SG for a pairs of shoes...
This is ridiculous!
i'm not paying them i am demanding an answer from them.

Purchased 3 things beginning of Nov, got them shipped to Viaddress.

USPS said delivery tried 15th Nov and then finally delivered 29th Nov. Even though the items were delivered, they never appeared in my suite, Viaddress finally recorded the last one as been delivered 15th Dec.

Great I thought, things are moving along. Another email explained they had just changed premises and received a massive backlog of deliveries, this in part could explain the delay (but the customer service side is still really poor).

I immediately consolidated my items and paid for shipping. Now when I log on and check, it still says I need to pay for shipping! I've emailed them and logged "another" complaint via their new web process, all to no avail. 3 weeks later and still no shipping details, no response to emails or their web based complaints system.

If I ever get my stuff I believe it will be a minor miracle, the customer service is so poor it is beyond belief.

Maybe my stuff is gone for good, if so I'll have to file a credit card dispute so at least I can get my shipping money back.

If I ever get a response, my stuff sent to me or another month goes by (yawn) I'll update this complaint.

I don't work for another consolidator, my suite number is A915200. Come on Viaddress, do your job!

They will make everything to keep your stuff for them! I bought a gril and sent it to viaddress but I didn´t know that they can not ship it to us and you are not allowed to change your delivery address. so I asked them to return the item to the store I bought, when I tried to do this they tried to charge me 3 times what I paid to send the same item to their warehouse! 3 times! they say on their site that the prices are competitive and lower than their competitors! that´s a lie! they will charge you outrageous amounts to do anything! better go to shipto.com because they are more honest! customers beware of viaddress!

I have been a happy customer of viaddress for a number of years. as I live outside the usa, and amazon will ship less and less items to addresses outside the us, I rely on a service like viaddress to get my stuff.
As mentioned, I was a happy customer because I never had any problems. however, all this changed with a vengeance last year. I placed an order beginning of december 2012. when I had not received my goods by january, I checked online and saw that the goods had been shipped back from singapore to viaddress, something viaddress failed to let me know. strike 1!
I contacted viaddress and they told m they had to wait for an explanation from fedex, an explanation that supposedly they had not gotten three months later. strike 2!
I started to get very upset as I had not only lost goods to the tune of usd 2, 000.00 but also shipping expenses of an additional usd 1, 800.00. after repeatedly demanding some accounting for the whereabouts of these considerable expenses, viaddress has stopped answering since the 5th of march. strike 3!
In conclusion: stay away from this company. they are ok as long as nothing happens, but if anything goes wrong, customer support is non-existent and they will quite happily keep your money. I consider that theft but, living in cambodia, my legal options are somewhat limited (and viaddress is certainly aware of that). if anyone has suggestions who to contact in the usa to pursue legal actions, I would appreciate it.

Hi! you may wanna try www.piggybee.com (free collaborative shipping network)

in anyway can someone enlighten me, is Viaddress legit? does it still offers the lowest shipping rates?

Hello all,
I am from the netherlands. I recently joined viaddress and I am very disappointed with their service. first off, they have misleading information on their website which lets people sign up, and when its time to ship the items, I can only see exorbitant shipping rates. they advertise really low rates on their website, claim that everything is for free and that you can do a shipping estimate. I sent a few hair pieces (hair extensions) and 2 pair of jeans, 6 pair of socks. my shiping total is $110 usd on via address! this is just outrageous because when I had calculated the shipping estimate, it came too about $68 usd. I cant even find the option to pack everything in one box as they advertise and their concierge service doesnt work. I did send an email to them and got a response stating that
"at this time our concierge service is not available due to current improvements in the concierge department, however, you can still use viaddress to forward any packages that you can purchase on your own from any us merchant." and this also "regarding our shipping cost, the rates on our website has not been updated yet. the carriers has just increased their rates due to fuel charges, so we don't have any option but to follow them."

Now, persons at viadress - sarah van [censored] and to whom else this may concern. it is no fault of mine that you guys may be too busy to post accurate information on your website and for this, I would like to send my items to a friend in the usa and have them send it over to holland. I refuse to pay $110 usd for 2 jeans and other misc items which hardly even weigh 7 pounds altogether.

In this sense, viadress is a big scam. they use the bait and switch trick, they advertice misleading prices to lure people in, the smack them with really high shipping cost..

I also ordered from amazon.com using a viaddress - what a load of cheats!
My package consisted of 3 items for the total of $71
I ordered and it was delivered very quickly form amazon to viaddress
However!
When I had to ship it to south africa - my shipping costs were $252!
More than double of what I could have paid for the exact same items in my own country!
They are all a lot of fraudsters, making big bucks out of suckers like us.
We are so scammed! if we dont ship it, they sit with our paid for items, to do whatever they wish to do with!
Stay away from viaddress!

Sarah could you help me on my items on suites a932120. its havent been shppied even after I make full payment for shipping. I can provide usps and ups tracking no if you need it. or youa may simply email me at ceo @ primemedianet.com. if you can solve my problems, I will happily to use your services next time and offer tomy other friends. ad hope you can win my heart from other shipping vendors and hope viaddress was not scam.