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Order No. [protected]
We ordered 10 piece of wood and a work surface from a supplier and expected delivery Tuesday, the work Surface was delivered today but no wood when I questioned your two delivery men they looked at me blankly and said delivery yes and closed his door and drove off while I was still trying to question them about the delivery, it appears nether of the men spoke any English (I was under the impression that the get a work visa in the UK you had to speak and understand basic English) I have contacted the supplier and they have sorted out the reason we did not get the full order the rest of the order is coming tomorrow direct from the supplier
Claimed loss: I would also like drivers to be trained in letting people know that their order could be split and to contact the supplier, just to drive off when someone is asking a question is not only rude but insulting
Desired outcome: I would appreciate a response and apology as well as proof or assurances that you are not employing illegal workers
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I get the sense that the provided delivery service and the communication were not up to your standards. Since the supplier has fixed the situation and the missing items will be with you tomorrow, I recommend typing to the XDP UK customer support and ask them to fix the mishap and poor communication regarding the delivery. They ought to know the manner in which their delivery staff conducted the entire scenario and the translation issues. Such a formal grievance may motivate them to take some restorative measures as well as enhance their service in the future.