Yes Loans
Reviews and Complaints

I applied for a loan via Yes Loans who informed me that they could definitely get me a loan but I had to pay an upfront fee of £69. I informed them that it must not be a loan with a guarantor as I was not in the position to get a guarantor. The loan provided that came through was FLM loans with a guarantor. I rang Yes Loans - 55 minutes of holding before I spoke to somebody - who told me after all that holding that I had to write in. I wrote in June - in September I wrote again and they told me that they had not received my letter and to write again and send it recorded delivery - which I did. I then rang again and after 70 minutes this time of holding - they informed me that they had received my letter 1/10 but it would take them 30 days to process the refund! I am absolutely gutted that they can hold onto my money for nearly 4 months. Having just recently fallen down the same trap with Wentworth - I am waiting for them to refund to me £59 and have lost £120 and have no loan.

Yes loans took money from my bank without sayin what for, im in the process of getting a frefund now but bet i get nothing back! stay well away from YES LOANS! rang yes loans earlier, was out in hold for 50 mins, got through to a man that said sayin they took money from my account was a serious alligation and that they would have to take it further. he then told me if i write to them sayin i was no longer interested and wanted a refund of 69.50 what they took, then i would get my refund within 30 days! am sooooo pissed off!

I phoned YES LOANS LTD to cancel their services - they had taken £69.50 from my bank account.
i telephoned them on 22nd January - they requested a letter to confirm cancellation in order to refund my money - I sent the letter on 24th Jan - kept a copy of the letter
have not heard from them - tried telephoning on numorous occasions- unable to get through - kept on hold/
what can i do to get a response from them - need my money refunded ASAP.

Thank you

Patricia Ann Johnson

i have been cheated by yes loans, application reference number [protected].regarding the application they asked me to provide my bank details, i asked why should i give that, then they told it is for the easy transaction .but they have taken £69.50 from my account without my permission.when i tried to contact them over phone i had to spend hours to hold the phone to connect them.i just want my deducted money back.i dont want any deal with yes loans at all.

Wondering if someone could help me? I rang to enquire about a loan with Yes loans on the 6th November and got so confused I ended up paying out £69.50! It took awhile for me to register what had happened so I rang back and cancelled everything. I asked for a refund but they were unable to offer me one. I had to write a letter asking for this... I did that and nothing! I have sent out two recorded 1st class letters and also tried to ring them but got cut off during the transfer to the Customer care dept...! What can I do? I now get endless calls/texts from loan companies everyday :(

I recently applied for a loan with yes loans to pay off a hospital bill, I spoke to a helpful guy who after lots of questions was happy to tell me I would be getting the loan amount I required, he would send out the paperwork for me to sign I had to pay a fee of £69.50, which I paid on my debit card, I was then told I had to sign the forms they would send out and I would have my money within 3 to 5 days. This morning I have had a phone call from another lender whom yes have passed me onto and after going through everything again have been told I am not getting the loan, and that Yes won't give me one either.I haev tried phoning yes to try and get my money back but was on hold for almost half an hour and kept getting told there were 20 people in front of me in the queue. Do I have any chance of getting my money back from them or is last the last I have seen of it and take it as lesson learned.

Having read the hundreds of complaints about this HORRID company. I just wish I had seen these complaint before I got stung by them for a payday loan which I didn't want. I have been trying to speak to someone and when I do I get put through to there so called customer care department. There is no customer care from them at all. All I would say to you is DO NOT GO TO YES LOANS they are the worst things in the world. I would say people but this is no way to treat a fellow human being. I have been stung for £500 and all I wanted was a loan for £800. So I am now in a worse situation then I was before.

After spending nearly 3 hours on the phone, my battery ran out, while talking to someone, I didn't even know they were YES LOANS. A week later I received paperwork from them to sign and return, but I'd already decided to get a bank loan if I really wanted to bother with one at all.
I returned their paperwork, with a letter saying I was no longer interested and was quite fed up with listening to endless rap music and other codswallop, when trying to contact them by phone. Anyway since then I must have had about 50 calls from companies wanting to lend me money, give me advice on how not to get in debt etc etc and they took £69 from my bank for putting my name on a list.
My advice to others, DON'T ask Yes Loans for help. You only get to speak to someone if you're talking about borrowing money. If you want to complain, stop phone calls etc you get awful music for hours.
I went online for them to call me and when they did, I asked who was paying for the call and she said they were. As usual because I had a complaint, I got the music to cut your throat by and I left it for as long as poss. before going to work - about 45 minutes HA HA HA. I felt better after that.
Pamf2c3

set up dd on my account i signed nothing with them this is illegal and fraud, theft, only realised today its not a one off payment i suggest you all check your accounts and ensure they do not re set up an DD they
took a 68 pound fee without my consent even though my acc was empty
wont refund within the 14 days specified on the phone wont answer calls wont respond to my letters
i have 1000 pound mysteriously appeared in my account on the 9th june via a cheque banked by hand not even in london i have had to freeze account cut up card .
i dont know where this money has come from
police have been informed trading standards informed financial obm informed yes loan complaint informed
how is this company still trading it has caused me so much trouble and i never agreed to any loans with anyone at all no paper worked signed nothing agreed on phone
i too got millions stupid texts
i think and im being serious lets all get tog meet some where conv for us all
lets take them to court lets all take this to the media and make such a fuss they will have no option to shut them down and arrest the people commitiing this fraud. be brave lets all do it
if we dont stand up now they will cont to rip off millions of others
Louise

what do you think? lets do it, we will win if we all stand together
i work in law criminal law
x im appalled

I also applied for a loan with yes loans and paid £69.95 broker fee, after the first offer of a loan with extortionate rates I cancelled, I put it in writing and heard nothing so I rang them and asked for my refund even then the lad on the phone was trying to persuede me to take a loan out, i refused and told him I wanted my money back, and that a newspaper had been in touch with me regarding Yes loans and if they did not wish me to bad mouth them then to send my refund, I got a cheque 5 days later, so for anybody having problems with this company just threaten them with the papers, Good Luck

Yea exactly the same thing happened to me only last monday 20.07.09! they even had the nerve to tell me how much i would be paying a month only to get a letter 2 days after they took the money out my bank telling me a completely different loan!

Hello i couldn't agree with you more! Surely its unlawful what these thieves are doing! If we just helped ourselves to other peoples money in the name of business we'd be locked up by now! Yes loans are not a legit company are are just hiding behind a website and advertising! I will NEVER give up on my quest for a full refund of £69.50 taken out of my account without my consent on the 13.06.09. Gdluck to you all stick with it!

I can add a lot more starting 2009 I recieved a phone tex informing me
I could get my credit card declaired unenforcable and could say ta ta to a debt of £3500 Oh! al av some of that, after a charge of £800 an increase in the debt of £2000 over 12mths I was informed the debt was
indeed enforcable and I would have to pay it Note at this point the name
of the company was Benificial Claims bear with me and all will become
clear I was devastated not to worry say Ben Claims we will sort that out
have you any more debt we will arrange a debt management plan for
you and whats more we wont charge for setting it up, Ok lets go down
that road They did indeed set this up NOTE again the company was
called MONEYWORRIES no complaints there except they were charging £25 per mth for a plan that will take ten years to complete,
there is a link shortly, during a time of being stuck for cash I needed
to pay my council tax so browsing on line I come across YES LOANS
no credit checks (condition of debt manage you do not take on any more
credit) desperate men take desperate mearures so I went through the
form filling and the introductory phone contact at which point I was
told all I needed to qualify was a current bank account and full time
employment, like an idiot, I provided them with my bank details, at
no point did they inform me a fee was to be taken i.e.£70 or that they
were only a broker after finding out, when they sent me the forms to sign, the address of Yes Loans I discover the link and realise I cant use them. I returned the forms unsigned with a letter requesting my money
back.I rang them after a week (17 June 2011) informing them I was
not allowed further credit and could I have the money returned to my
account using the same bank details, I was told no forms or letter had been received and it couldnt be done any way because bank info was not retained even though it states in the conditions that it clearly is.
Now the interesting bit Beneficial Claims (no longer exists under that
name) address WILLIAM BROWN CLOSE Llantarnam Park Cwmbran
MONYWORRIES address WILLIAM BROWN CLOSE Llantarnam park
Cwmbran YESLOANS address you guessed it need I SAY MORE
I will be forming all info I can about this address and presenting it to my
MP and the finantial ombudsman though no doubt they will be within the law

I think its out of order they can do this, i ave fallen into the same trap, they ave took money out of my account, didnt tell me about a fee, and ive gone overdrawn on my account, unemployed, not had no money for my gas or electric, no heating on all weekend.
not happy at all. its disgusting

they took my money without autherization so iv complained to the office of fair trading waiting to hear from them

yesloans are really bad at customer care and i am still waiting after 3 months to get my 59 quid back any help u no off would be greatfull

i have been waiting 3 months for my 59 quid refund, the excuse now is that its the credit crunch and they do not have enough staff to man the phones in that department, what a joke, i am getting so frustrated with them, anybody no who i could go to about this as i am sick of waiting 40 mins on the phone u can emailk me at ykate1963@hotmail.com thankyou

same thing happened to me their 28 days was up beggining of December and I'm still waiting, when you call them they just say shortly and that they apologise. They blamed the 'Christmas Rush' for mine being delayed!
its all crap because i should imagine they are cheques with the signature printed!

funny you should say that, the same is also happening to me here in Harrogate.been nearly 4 months now & still no refund.

I got my bloody bank statement through this morning and i saw that yes loans had took £50 out my account without my promission. this is against the law! i've just been on there web site and they are advertising for jobs (thats a bloody joke)

people apply for a loan cause most of the time they are in a run and they can't get out these ### have just made it worse.
i'm going to the press about this and watchdog...watch me i'll expose the lot of em.

I suggest we all arrive at Yes Loans BUT IT IS A WEE BIT TO FAR FOR MOST OF US, or all send yet another request to them to arrive by Thursday / Friday 11th April. If we all sent these letters on the same day, wow would'nt they have a nightmare... LOL

It's a shame you didn't listen when you asked for your refund over the phone. If you had (or had clean ears or a working understanding of basic English) then you would have heard the first time that you have to write for a refund. It's always been that way in ALL aspects of finance - Why should you in your illiteracy (the word is Hour - it has an "h" at the beginning) have it any differently to the rest of the world finance industry?

Oh, and by the way - Online applications are done through a SECURE WEBSITE, communication is done through EMAIL... If you don't even know how the internet works - 1) Throw away your computer as you have no use for it and 2) Stop commenting on things you clearly have no idea about.

i appied for the a few weeks ago and twice have been told that i will be receiveing my documents through in two days and havent. i have tried to ring but can hardly even get through, it is costing a fortune (at 10p at min)to keep trying to contact them . all the documents have been sent and they have taken payment(of 69.50) and i have had enough now

I have received numerous calls and text messages for Yes loans which are unsolicited and I am sick of ringing thier premium number in order to ask my name be removed from their data base. I am about to contact the OFT and Trading Standards because this is against the law.
THese people are a waste of space and if you go with them you must be desperate. GO anywhere but NOT them.

I was offered a loan of £20000 and put through to 2 advisors who stated I have been approved the loan. I specifically asked if I could be turned down after this stage and was told NO. so I paid the £69 FAST TRACK ADMIN CHARGE and surprise surprise when got through to next advisor it was a load of rubbish.No loan and now Im fighting to get the money back that basically they have stolen from me.

After relinquishing application fee of £69.50 very quickly, no remittance or any furtherment of application was received. 4 weeks later still no word. So i telephoned myself [20 times in 1 day actually] to acertain progress. Nobody will speak to me so i want my money back and want to charge interest on mobile phone bill for major inconvenience caused. I will not stop in pursuit of this matter until a satisfactory outcome is completed.

I applied for a loan with yes loans and gave them my fee straight away. After reading so many bad reviews on the net about this cowboy company i want to cancel my claim and get my fee back. I have been on the phone to customer services for over 10 hours trying to get through with no reply and have spent around £60 on my mobile phone doing this.

I and my partner applied for a loan in july we paid a fee of £59.50 waited couple weeks to be told we couldnt have the loan and had to wait 3months for our fee money back.

Iv rang them and they said write to them so i did and ive heard nothing since last year i cant afford to lose the money.

This Company IS A SCAM! i decided not to go ahead after they took £69.50 I was told to put this in writing so i did and I still have not had the money back! they have ignored my calls ignored my letters and are still passing my details to companies who insist on phoning me 12 x a day!

i have recently been scammed by yes loans, told in writing i was accepted, recently seperated with two kids desperate for money, paid £69 admin fee and heard nothing

there should be a law stopping them doing this with innocent desperate people, who need every penny they have

all admin fee charges should be refunded and the company sued by watchdog

Again - the same as all the other complaints. I applied for a loan in January 2008. They convinced me to pay £49.50 and i never received a loan that was promised.

I am still trying to get my money back! i just get put on hold all the time!

be waiting for a refund from yes loans after they took money out of my other halfs bank with out asking got told that we will have the refund with 30days and still waiting we have rang them time and time agian and still nothing i would never use them and would never pass them on to any1 many thanks