Young Explorers
Reviews and Complaints

I placed an order on 10/19/2021 on the web site. I had a problem with the system accepting my new address. I called back and I thought I had the shipping address issue resolved. But I still have not received my order. On Monday, November 1st, I called the customer service number. I was told a lie by the person who answered. He said he was from Massachusetts. When I told him he did not sound like someone from Massachusetts he told me he was in the Philippines. He said the system was down and he could not help me. I called today and spoke with a lady who told me the same thing. When am I going to get my order and when am going to get some answers? I already paid for this order so who is going to help me?

I ordered the above product several weeks again. I still don't have a confirmation number! The web site has been down for weeks. You can't reach them on the phone. I can't even cancel. I want to cancel and get my money back SOON.
I question the viability of this company. I can't trust them. Are they crooks?
I understand they have an extremely poor satisfaction record.
In checking into this company (after the fact) I was told via e-mail not to order from them.
I don't understand how they are allowed to opperate.
This puts my grandson's Christmas in jeopardy

Ordered this as one gift for my granddaughter for her birthday in April. Rec'd email "out of stock" until June 2nd. Will she receive his water spray toy sometime this summer. It was Bill to: Joyce McKinley, 1006 New Scotland Ave. Albany NY 12208 and ship to Mavis McKinley, 178 North Union Street, Burlington VT. When will she get in this purchase/gift. Please email at Joyce.m.[protected]@icloud.com regarding anything of the above. It is quite into the summer now, the gift will be useless unless shipped soon.

I purchased a tent to be sent to my niece's home. The purchase was the 3rd. week of April. I never received a confirmation email. I phoned yesterday and was told they weren't clear on where it was being sent. If that is the truth, when did they plan on contacting me.
I still have not received a confirmation email. Only an email to join a discount club.

I ordered toys at Christmas but did NOT agree to sign up for a recurring monthly charge to my account. Please stop this immediately. I will not recommend or order from this company again. You may remove me from you mailing list and your email list. This is disgraceful on your part to hide a hidden recurring charge disguised as a coupon.
[protected]@umich.edu

False advertising. Photo displays a complete kit. No tank. No tadpoles. Bought in November. It is almost March and no tadpoles. Aside from that I was charged a recurring fee for a club I never joined. Too many phine calls. Too many emails...no satisfaction. No help. Why not just overnight the tadpoles? I don't think tadpoles even exist. What a farce.

The arm on the zombie would not go back in the socket after being shot twice. The tab that holds the arm in won't come back up. This was a gift for my five year old grandson. He loved this toy! He tried to fix it himself by taping the arm on the zombie. 34.95 is a lot of money for a toy that was used twice. He threw away the box it came in, because of his love for this toy.He didn't want to give it up.Can you help me? Are there other complaints about this toy? I was very disappointed. This was the first time I ordered from your catalog. I would appreciate an answer from your company. My email is [protected]@gmail.com Thank you, Eileen Brady at 32 Sunshine drive White Haven Pa. 18661

Item ordered 11/9. Received wrong item 11/13. Contacted cust ser requested return label and correct item. Nov 16 my acct charged for item. 11/24 contacted cust ser, 2nd request for return label; told 3-4 weeks. 12/14 contacted cust ser told 2-3 weeks requested return label for 3rd time; finally received label. 12/14 contacted cust ser transferred 6 times disconnected after holding several minutes. Also told by 4th agent he can't find the order when he tried to track it. Could never speak to customer service rep - phone always cycled back to order department

I sent an order by mail with a check attached. My check has been deposited but they claim they never got my order and have no record of receiving my check even though they cashed it. The check cleared on October 5th, 2020. Customer Services said they have no record of this on October 21st, 2020

I will never order from these idiots again! I really wish I had seen all the posts on yelp (one star rating) before I ordered four things to be sent to my granddaughter way before her birthday. I got 2 emails saying thanks for your order, it will be shipped soon. Then the day before her birthday I got that stupid letter saying they had been trying to reach me by phone, which of course they had not, and they had not shipped it. When I called it was clear I was speaking to some young girl outside the us. When she said they would go ahead and send my order, it would take 7-10 business days, I lost it. I was so angry and upset, they waived the extra fee and my granddaughter received her gifts 3 days after her birthday. Then yesterday, 2 weeks past the birthday, my mother called and was livid! The same thing happened to her!

Hello so here's my complaint I tried to order an item online from young explorers witch is a birthday gift but intended to help her learn how to write her ABC's great right so my daughter is turning 5 when I tried to finalize the payment it would not let me I have the declined attempt on my bank statements witch is bank of America so I figured I would try to call to order it over the phone because it wasn't letting me get the item online I did and was successful over the phone on ordering it and thought nothing of it until my bank texted me that I had duplicate charges so I look sure enough I was charged twice and the second ones address it's going to doesn't exist in the United States because it's a mix of both mine and my daughter's address that's two different states so I call waited a half hour to speak to someone no biggie but the gentleman I spoke to was very rude and didn't want to help me so I asked if I could speak to a supervisor the gentleman said to hold after two hours of waiting on hold I finally just hung up I'm not sure what to do about it they aren't trying to help me obviously but I was already charged bye my bank for the one item twice, I hope at least the one item I actually purchased will make it to my daughter my daughter

I ordered this by mail. Order K138403800011
Also Whse Order ID: [protected]
Imagine our disappointment when we gave it to our grandson for his birthday and one light does not work. Useless for my grandson's birthday party. Big Disappointment! I would like my $ back. I ordered it in Oct.
10/22/2018 is on bottom of shipping label. His birthday was Dec. 30th, 2018

Esther Kay Thomsen
425 Humphrey Rd.
South New Berlin, NY 13843

This is the worst children's company EVER! The customer service is horrific. Tried to exchange my 4 year old birthday present. Cost me almost as much as the item to ship it back...This is why everyone should always preferentially shop at "storefronts" with free shipping AND returns!. Called tonight because the exchange has not been received. They informed me that they had not received the item. Thankfully I had the UPS tracking number. Item had been received 10 days ago. Once they had the tracking number..."oh yes, we do have it...will get back to you in 7-10 days..." Try explaining that to a 4 year old. Person on the phone could only follow a script, poorly. No resolution.

Young Explorers monthly charges for "VIP" status (supposedly free shipping) that I never applied for or wanted. Because of e-statements and auto-pay this charge was not noticed. I have called to cancel and ask for refund for many months of charges and I keep getting the same canned response. I believe this option is a scam - and customers unwillingly get duped into this "program" that must be cancelled. I would never sign up for such a program.

I placed an order for 2 gingerbread houses to be sent to two different addresses by December 12 as Christmas gifts. I told the order taker that if I could not request a certain date, I would place the order at a later date. He assured me he could accomadate my request.
On 10-31-18 I got notice that the product was shipped. I immediately called Young Explorers and was told there was nothing they could do and I should call the shipping company. Obviously the shipping company had nothing to do with this.
Today I again called the number provided on this website. I requested to talk to someone who could speak English and was a manager. The person who answered argued with me and demanded that I tell him the problem.
When I talked to someone after that she finally said that they would waive the shipping charge.
I informed them that this was better than nothing but I would withhold payment on my charge card if they did not at least do this. I requested that an email b e sent confirming that this was done and was told that they could not do this.

DO NOT do business with this company. Customer Service is incompetent.

I'm quite frustrated and disappointed and have no idea what to do. I decided to write about my experience with www.youngexplorers.com website and maybe someone will be able to help me. I bought a gift for my daughter from this online store and received the wrong item. Customer service rep seemed nice and said that I can ship it back and get a replacement or a refund. I was worried so decided that refund was better. Following all the instructions I sent the incorrect product back and they said that I'll get my money after they receive the package. About two weeks later I got a notification from them that item was received and refund was processes. It is now over a month and still no money and I can't reach anyone from YoungExplorers! I really need help with this.

I bough a Christmas present for my son from www.youngexplorers.com website and had a terrible experience with them!
My order did not arrive and I contacted customer service to ask what was going and they assured me everything was fine. Recently I contacted them again and their rep said that they don't have any record that I ever made an order! What a scam site! I did not get a payment confirmation and there was also no tracking number, and I have no idea what to do now and where to seek help. My son is left without his present and I don't have money to buy another one. Please stay away from Youngexplorers!

I ordered Christmas gifts 12/9/15 and by 12/15/15 still not shipped. Nothing was noted as back ordered. On 12/16/15 I cancelled order via phone call and customer service. Two days before Christmas received the order. Called and customer service rude and disconnected my call. Terrible to deal with and would not recommend.

Ordered two toys from Young Explorers on line. Printed the invoice (Bill) which indicated that shipping was free. Merchandise was received. My credit card showed that I was billed $11.95 for shipping! I phoned Young Explorers, requested a credit on the shipping charge and they told me I had to fill out paperwork in order to get back my shipping charge. I explained to them that when I placed the order that my invoice said the shipping was free, that they should make the adjustment and credit my account. Young Explorer's refused to that. Based on that, I will never order from them again. This is false advertising on their part.

This "company" must be totally avoided. Please post to all your FB contacts, and ask them to share with all their FB contacts to spread the word around. NO CUSTOMER SERVICE, NO DELIVERY, NO TRACKING...all in all, no human contact. This site needs to be reported and taken down. Please help spread the word on FB so your children won't be disappointed on Christmas morning.