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4.2 1 Review 444 Complaints
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YuppTV Complaints 444

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2:13 am EDT
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YuppTV Streaming error

I have a brand new tv from Samsung and I have recently purchased a one year subscription from Yupp TV. Till date I was unable to play content at all. All I receive is the streaming error. Initially the tech team tried to resolve my issue but it never was fixed. I have been told by the tech support that there is an issue with Samsung tvs lately. If this is the case, why did the sales team not tell me before buying the package? I was literally on call with them and made the purchase.

I am just told by the chat support that the annual package cannot be cancelled/refunded and she will be able to arrange a call back in 24 hours. I have no trust that I'd receive a call back. I have been trying to follow up on the email for 2 weeks and still there was no response (issue - 38708). Please do not claim that you really heard my concern (it is mentioned in the subject). Clearly you do not care about paying customers.

I hope this complaint gets some traction and my issue can be expedited.

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1:56 pm EDT

YuppTV Yupp TV customer support

I have never faced such a worst customer support service, they are giving a call back for new customer onboarding and subscription of service. But not serving existing customers who had subcription and issues related to few channels. Sun Tv is not working, Jaya TV is not working. If ask someone to support they keep saying they can't call back they are busy with many customers, but If request for a call back for new subscription they are immediately calling back to get new customers.

I recently renewed a Yupp TV subscriptions, but they didn't highlight that sun Tv is going to be stopped and I need to pay extra for the sun NXT app again they are asking money. The membership doesn't worth for the money we pay, important channels Sun and Jaya, Some of Vijay tv programs like big boss and all won't come on the same day. There are many other better tvs available.

I hate Yupp TV now, I have been 8 years of customer with them they treated me very badly.

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4:23 am EDT
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YuppTV BigBoss no longer available on asia net, suntv missing

I subscribed to your service primarily for access to Asianet and Suntv. However, I was disappointed to find that Suntv is no longer available, and I am unable to watch Bigboss on Asianet, which was one of my main reasons for subscribing. To make matters worse, I have been unable to reach your customer service team for assistance.

If you are unable to provide the services that I subscribed for, I kindly request a refund so that I can explore alternative options. I trust that you will handle this complaint in a professional manner and provide a satisfactory solution to this matter."

Desired outcome: if you cant provide what what i subscribed for then refund

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Update by mache6
Apr 17, 2023 3:49 am EDT

michael@pediru.com

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8:02 pm EDT
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YuppTV Subscription

These people cheat and never respond to email or call.

Having paid for yearly subscription the cancel one package and then calls and asks to pay more to view on the same channel.when asked to refund the amount deducting the month they even block the number.

Have send numerous email and phone call.

Subscription activation date March 2023 and package not able to view from April 2023.

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Update by Su jag
Apr 14, 2023 2:04 pm EDT

Jagadishnpy@gmail.com.

Let me know why customer service is not responding to calls and how long it’s gonna take to resolve.

We have paid $ for the service .

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12:51 pm EDT
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YuppTV Yupp Tamil TV Gold_GBP

Yupp Tamil TV Gold_GBP , I purchased this package which included SunTV until till February 28th 2024.

However they have discontinued current package and are trying to make me purchase a new package to continue watching SunTv channels.

Impossible to contact them on phone, if they unable offer me the services i paid for they owe me refund for outstanding months.

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YuppTV Yupptv not committed to the current subscription

All of a sudden they ask for additional payment for suntv telecast as I have already paid for yearly subscription and it’s a huge loss . They should at least honor the existing customer and can charge additional during renewal. Then where is the commitment that was offered during the subscription that was charged. It’s not acceptable and highly depressed with these kind of behavior.

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Update by Mahesh p k
Apr 14, 2023 2:07 am EDT

Now YuppTV follows new strategy to fool customers by transferring the chat to one person to another and no one will answer . Even no one is ready to pick calls. Worst behavior and these organizations should be taught a lesson for cheating customers. Sorry to be harsh but this is the truth.

Update by Mahesh p k
Apr 14, 2023 12:00 am EDT

mpmahesh123@gmail.com

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10:00 am EDT
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YuppTV Yupptv service

I am subscriber of yupptv uk me I paid for my one year service in 2022 my subscription end in June 2023 but they ended in April 2023 and ask to subscribe and pay £139.99 and all channels are stop telecast and I keep calling there customer service number doesn’t work at all I keep calling them over an hour still keeping waiting or hang it up automatically

Chat service keep asking the same repeatedly question even I answer several time keep repeating the same and where the money I pay for 15month subscription

Desired outcome: Cheaters yupptv UK

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12:34 am EDT
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YuppTV Sun TV cancellation

Sun TV was cancelled. I was even willing to pay the delta but the agents would not honour the previous payments. I still have 7 months remaining, so I was willing to pay the new Yearly amount - (7/12 of the original amount) But they just offer a flat $50 and I need to pay the additional $80. Very rude experience. Alas with indian parents at home you need to accept these rude behaviours !

Please dont ask for my registered email in your response back as my email would then get spammed. Please train your representatives to treat existing customers with courteous, esp as this was a sudden decision of removal of the existing series.

1 out of 5 stars for Yupp TV

Desired outcome: Be Courteous to existing customers

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Update by JerryGerald
Apr 14, 2023 1:38 pm EDT

I was on chat on 4/12 from 6:41 p.m. PST and the agent came at 8:01 p.m. and we ended up cancelling the current subscription with a credit of 50$ and restarting a new subscription for $130. The chat conversation ended at 10.59 p.m. after a stagerring 4.5 hrs and 3 hrs of chatting. So much time wasted. I think after my current subscriptions I will look for another provider. Sorry Yupp TV but your transition to OTT was really bad.

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YuppTV YuppTV disconnected Sun channels before expiry of yearly subscription

YuppTV committed us to provide Sun channels when we subscribed the annual package but all of the sudden, they disconnected the Sun channels and they are not bothered to refund the money as they are unable to keep up the commitment. Our subscription is valid till Nov 2023 so the loss is huge, is there any organization review all comments and take an action on aYuppTV?

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Mchse
AUSTIN, US
Apr 12, 2023 11:51 am EDT
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My registered email ID is cmanohari@gmail.com

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YuppTV Yupp TV tamil gold subscription

I have used this for a long time and last 5 yrs it was OK. There are streaming issues. But, never had any billing issues. This time , they called and renewed for the coming year. This happened on Feb 22, 2023 . The renewal is supposed to start on Mar 26, 2023. From Mar 26, 2023 , none of the channels work and there is a pop-up that says i have to pay 1.99$ every month.

When I called customer support, no one answered even after waiting for 3 hrs .

Finally , initiated chat through the Yupp website.

The response was too slow. Finally they just tell, i have to pay extra to see the channels. What for they got the yearly subscription 99.99$?

I did mention for the last 5 yrs i never had paid extra like this. They never told about this while getting the 99.99 $ for renewal too. But, now they are cheating like this. But , they don't want to respond for their fraudulent services.

Desired outcome: I need a refund or I need all the channels to be available like it was in the last 5 years.

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Update by Mchse
Apr 19, 2023 1:04 pm EDT

Issue is not resolved yet. No response even after providing the registered email ID.

Update by Mchse
Apr 17, 2023 12:52 pm EDT

My registered email ID is cmanohari@gmail.com

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2:42 pm EDT
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YuppTV No longer getting the SUN TV channels which I paid with yearly Subscription packages.

I subscribed yearly subscription of Yupp TV Tamil package until Oct 2023. Suddenly YuppTV decided to remove all SUN products and expecting customers to pay extra to get those channels via SUNNXT which is not fair for customer who paid already.

No response on the Chat as well as stayed on the customer service for hours.

Being long time customer of YuppTV, I am very disappointed with this change.

They should honor all existing already paid customer and provide access to their SUN products which they promised during Subscription .

Hope this issue can be resolved and very inconvenience for loyal YuppTV customer.

Thanks

Desired outcome: Honor all existing already paid customer and provide access to their SUN products which they promised during Subscription .

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Update by M Shankar
Apr 12, 2023 8:16 am EDT

YuppTV

I talked with your customer service after long wait and they explained to me the reason for this change and took care of my request by enrolling me into the new yearly subscription with SuNNxt channels and refund prorated amount from my previous subscription.

It is inconvenience for all customers but I understand YuppTV’s stand point.

Thanks YuppTV for taking care of my issue and resolved it .

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11:32 am EDT
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YuppTV Telugu Hindi Gold package

Hi,

I have subscribed for YuppTv Telugu Hindi Gold package in Spe 2022 and Valid Through Feb 2024, which has Gemini Network and Zee Network. Now this company stopped providing Gemini channels and asking to pay extra for the services which were earlier charged in the subscription and now their sales team is not even responding properly and they are abusing. I would like to request a full refund as they failed to provide me promised services during my subscription period. I also request to take down this business as many subscribers like me are facing the same issue and this Yupptv is cheating people.

thanks

Desired outcome: Full refund

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Update by Sivakumar1989
Apr 12, 2023 4:03 pm EDT

Email used for subscription is yskumarbobj@gmail.com

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2:39 pm EDT
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YuppTV Recent Sun Nxt Collaboration and additional payment

I have renewed my yearly subscription 2 months back when they had all the channels in Yupptv app and annual charge also less than 100 GBP as I'm a regular customer. I have lost all the Sun channels in Yupp TV now and they are asking me to use Sun Nxt for the Sun channels. The fun part that I have to pay additional amount 50 GBP for using Sun Nxt along with other tamil channels in Yupptv.

They say they are cancelling current package and upgrading the new package for next one year which cost me additional 50% increase in my original package. And they said no refund can be provided though I don't want to continue the new package and price. Either I use remaining channels or pay extra to get Sun channels.

I don't understand how they can change the rules before yearly agreement finish?

Desired outcome: They need to provide us the promised channels until we complete annual subscription or total refund

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BalaMarutha
Novi, US
Apr 12, 2023 1:28 pm EDT

I too paid $100 for annual subscription which ends by Dec 23. Now they removed sun channels and asking more payment. This is not right. They should honor at no additional cost till the end of subscription.

YuppTV
YuppTV
Apr 13, 2023 11:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will assist you.

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9:18 pm EDT
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YuppTV Channels being removed from the package

Recently, they had a change in their Tamil package as Sun network channels were being removed. And to be able to view, we need to pay additional to get sun next along with the current subscription. I requested them to cancel my subscription as I do not need it if I do have get the sun network channels. I am not ready to pay additionally, I would rather take sun next subscription which is much cheaper.

I called customer care, the representative said they will get back to me in two days. I asked for a ticket number and he said I will receive an email. No email yet and if I call customer service now, they are putting me on hold.

Desired outcome: Please cancel my subscription n refund my money prorated.

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Update by Jattani
Apr 18, 2023 8:12 am EDT

Hi, are you asking me to share my subscription details here in the comments visible to all? I reached out to your customer support and they provided me with a ticket number. I was told that they will reach out to me in 2 days. It’s been 10 days now.

When you want customers, your follow-ups are on time and 10 people call from sales selling packages. But when it comes to customer complaint, you have don’t stick to the timeline you give.

Here is my ticket #53496

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YuppTV Complaints regarding not getting the channels what i paid for the packages.

I paid for 1 year plan tamil channel subscription. When i paid i got all channels.

After 3 months i am not getting sun network channels and zee network channel what they committed me to provide.

When i asked them a reason. Sysytem upgraded.

I need to pay more.

I said next one year you supposed to give me what you promised.

But there is no proper response

Desired outcome: I dont want refund. They need to provide me channel what they promised

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YuppTV Frequent removal of Channels and asking more money to reinstate

21st Feb 2023 I renewed by Tamil Chennel+Yupp Fl;ix+First Show package, infact this renewal is processed in Dec-2022 itself with 2 months free service offer ( i.e. i will get 14 months service instead of 12 months). by Jan we noticed bulk of ZEE Tamil channels disappeared in my subsctions. I contact customer service and as the loss ...added 2 more free months...so my subscription is valid till June 2024. Today I got a SMS saying all SUNTV channels will be removed. I spoke with agents in length...he is asking me to cancel the service and YuppTV refund the money as pro-rate basis ( note: I didn't ask for cancellation), and then I have to resubscribe based on current rate for new Sun NXT Pacakge...mean I have to pay another $55.xx dollars. I see this is ridiculous...when I ask for the refund they deduct hefty money...the customer service agent cut the call immediately...?

Being Yupp TV customer for more than 7+ years, this type of customer service striclty not acceptable.

Desired outcome: It is YuppTV & SUN TV problem, Yupptv must honor the customer with same type of servie by providing the SUNTXT Service with out charging additional amount? or if customer cancelling they should give the proper and correct amount?

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6:06 am EST
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YuppTV Tamil package annual: too many Foxtel ads when changing channels

I signed up for Yupp TV Tamil annual package on 14/02/2023. On the receipt email summary has the detail '[protected], Y - A$142.99 and Receipt No. is [protected].

Since signing up we are getting long and annoying Foxtel advertisements at the start and every time we change channel, making channel jumping impossible. There is no warning on their website to state we will get these advertisements. I would have never signed up if I had known about these frequent forced advertisements.

Kindly do the needful to get rid of these advertisements.

Regards

V. Natarajan

Desired outcome: We want to get rid of Foxtel ads. which occur every time we change channels.

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Update by venatarajan
Feb 25, 2023 6:01 am EST

My Registration details are given in the original complaint. It is as follows: I signed up for Yupp TV Tamil annual package on 14/02/2023. On the receipt email summary has the detail Y - A$142.99 and Receipt No. is #[protected]. My User name is: venatarajan.

I am not sure what other details you need.

Regards

V. Natarajan.

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YuppTV India vs Australia steam Feb 9th 2023

I have been reaching out to YuppTV customer support from 5 am CET on the 9th of Feb 2023. I have paid money to them for a package that is not being telecast and after automated responses I have still no information on what is happening. It’s really shocking and pathetic that one has to try and follow up with them, it’s quite clear that they don’t give a damn about their customers. There is a constant rubbish banner displayed on their screen stating the match will start at 930 am ist, ive attached the pic aswel,

Desired outcome: I need my money back

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Update by Shikhardgr9
Feb 09, 2023 7:35 am EST

Feb 9th 2023: since 5 am CET The stream did not go live the whole day, customer support was contacted and they said that the issue would be resolved in an hour, however nothing has happened, also sent an email to support but received no response as yet.

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YuppTV YuppTV subscription

Hi

I am currently a subscriber for YuppTV in UK. I have been offered online classes for my kid by Yupptv/ Turito which rejected many time but still I receive calls.

But today I received a watsapp text from an Indian number.. this seriously concerns me on how the data protection or GDPR is handled.

How does someone from india able to get my number and text me over watsapp?

I am not comfortable with approach and seriously want to see how my data is passed over and was there data breach that happened ? And who is Turito ?

I would like to file a complaint here and also soon I will raise a complain with ICO UK. Please provide a valid response.

Many thanks

Desired outcome: Compensation for security breach

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YuppTV Incorrect charge

I purchased today at 6pm Malaysia time, 10th Nov 2022 to watch Ind vs Eng T20 Wcup match for 22rm and could not watch.

Chat with support, they said i took a diff package, how convenient. No package details were mentioned on the website, completely fooling and scamming people.

Asked me to pay more 40rm to access T20 Wcup. I said NO. I want refund.

Chat support response is like a Rowdy, I dont care, u paid, there is no refund.

Never support such company.

Desired outcome: I want my money back.

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Update by Ritesh Agarwal
Nov 10, 2022 5:57 am EST

Reg email is ritesh_ryan@ymail.com

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About YuppTV

Screenshot YuppTV
YuppTV is an online streaming service that offers live TV, catch-up TV, and unlimited movies. It primarily caters to audiences interested in South Asian content, providing a variety of regional language channels including Hindi, Tamil, Telugu, and more. The platform is accessible on multiple devices, offering flexible viewing options for its subscribers.
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- Summarize the main issue you have with YuppTV in the 'Complaint Title' section.

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- Provide detailed information about your experience with YuppTV. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

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Overview of YuppTV complaint handling

YuppTV reviews first appeared on Complaints Board on Nov 1, 2010. The latest review This is a complaint about yupp tv packages was posted on Jul 17, 2024. The latest complaint Refund Request for Yupp Subscription was resolved on Nov 15, 2023. YuppTV has an average consumer rating of 4 stars from 445 reviews. YuppTV has resolved 347 complaints.
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  1. YuppTV Contacts

  2. YuppTV phone numbers
    +1 (855) 498-7788
    +1 (855) 498-7788
    Click up if you have successfully reached YuppTV by calling +1 (855) 498-7788 phone number 0 0 users reported that they have successfully reached YuppTV by calling +1 (855) 498-7788 phone number Click down if you have unsuccessfully reached YuppTV by calling +1 (855) 498-7788 phone number 0 0 users reported that they have UNsuccessfully reached YuppTV by calling +1 (855) 498-7788 phone number
    USA / Canada
    1800 612 952
    1800 612 952
    Click up if you have successfully reached YuppTV by calling 1800 612 952 phone number 5 5 users reported that they have successfully reached YuppTV by calling 1800 612 952 phone number Click down if you have unsuccessfully reached YuppTV by calling 1800 612 952 phone number 5 5 users reported that they have UNsuccessfully reached YuppTV by calling 1800 612 952 phone number
    Australia
    +1 (800) 853-3026
    +1 (800) 853-3026
    Click up if you have successfully reached YuppTV by calling +1 (800) 853-3026 phone number 0 0 users reported that they have successfully reached YuppTV by calling +1 (800) 853-3026 phone number Click down if you have unsuccessfully reached YuppTV by calling +1 (800) 853-3026 phone number 0 0 users reported that they have UNsuccessfully reached YuppTV by calling +1 (800) 853-3026 phone number
    Singapore
    1800 816 557
    1800 816 557
    Click up if you have successfully reached YuppTV by calling 1800 816 557 phone number 6 6 users reported that they have successfully reached YuppTV by calling 1800 816 557 phone number Click down if you have unsuccessfully reached YuppTV by calling 1800 816 557 phone number 26 26 users reported that they have UNsuccessfully reached YuppTV by calling 1800 816 557 phone number
    Malaysia
    +44 800 086 8286
    +44 800 086 8286
    Click up if you have successfully reached YuppTV by calling +44 800 086 8286 phone number 15 15 users reported that they have successfully reached YuppTV by calling +44 800 086 8286 phone number Click down if you have unsuccessfully reached YuppTV by calling +44 800 086 8286 phone number 11 11 users reported that they have UNsuccessfully reached YuppTV by calling +44 800 086 8286 phone number
    15%
    Confidence score
    UK & Europe
    +353 766 205 303
    +353 766 205 303
    Click up if you have successfully reached YuppTV by calling +353 766 205 303 phone number 6 6 users reported that they have successfully reached YuppTV by calling +353 766 205 303 phone number Click down if you have unsuccessfully reached YuppTV by calling +353 766 205 303 phone number 3 3 users reported that they have UNsuccessfully reached YuppTV by calling +353 766 205 303 phone number
    33%
    Confidence score
    Ireland
    +64 800 452 442
    +64 800 452 442
    Click up if you have successfully reached YuppTV by calling +64 800 452 442 phone number 5 5 users reported that they have successfully reached YuppTV by calling +64 800 452 442 phone number Click down if you have unsuccessfully reached YuppTV by calling +64 800 452 442 phone number 1 1 users reported that they have UNsuccessfully reached YuppTV by calling +64 800 452 442 phone number
    67%
    Confidence score
    New Zealand
    +33 184 671 299
    +33 184 671 299
    Click up if you have successfully reached YuppTV by calling +33 184 671 299 phone number 7 7 users reported that they have successfully reached YuppTV by calling +33 184 671 299 phone number Click down if you have unsuccessfully reached YuppTV by calling +33 184 671 299 phone number 2 2 users reported that they have UNsuccessfully reached YuppTV by calling +33 184 671 299 phone number
    56%
    Confidence score
    France
    +49 800 189 9368
    +49 800 189 9368
    Click up if you have successfully reached YuppTV by calling +49 800 189 9368 phone number 6 6 users reported that they have successfully reached YuppTV by calling +49 800 189 9368 phone number Click down if you have unsuccessfully reached YuppTV by calling +49 800 189 9368 phone number 5 5 users reported that they have UNsuccessfully reached YuppTV by calling +49 800 189 9368 phone number
    9%
    Confidence score
    Germany
    +31 850 013 808
    +31 850 013 808
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    33%
    Confidence score
    Netherlands
    +41 800 080 070
    +41 800 080 070
    Click up if you have successfully reached YuppTV by calling +41 800 080 070 phone number 4 4 users reported that they have successfully reached YuppTV by calling +41 800 080 070 phone number Click down if you have unsuccessfully reached YuppTV by calling +41 800 080 070 phone number 1 1 users reported that they have UNsuccessfully reached YuppTV by calling +41 800 080 070 phone number
    60%
    Confidence score
    Switzerland
    800-221360
    800-221360
    Click up if you have successfully reached YuppTV by calling 800-221360 phone number 4 4 users reported that they have successfully reached YuppTV by calling 800-221360 phone number Click down if you have unsuccessfully reached YuppTV by calling 800-221360 phone number 1 1 users reported that they have UNsuccessfully reached YuppTV by calling 800-221360 phone number
    60%
    Confidence score
    Kenya
    802-049-0002
    802-049-0002
    Click up if you have successfully reached YuppTV by calling 802-049-0002 phone number 3 3 users reported that they have successfully reached YuppTV by calling 802-049-0002 phone number Click down if you have unsuccessfully reached YuppTV by calling 802-049-0002 phone number 1 1 users reported that they have UNsuccessfully reached YuppTV by calling 802-049-0002 phone number
    50%
    Confidence score
    Mauritius
    70-80601096
    70-80601096
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    20%
    Confidence score
    Nigeria
    +27 800 990 277
    +27 800 990 277
    Click up if you have successfully reached YuppTV by calling +27 800 990 277 phone number 6 6 users reported that they have successfully reached YuppTV by calling +27 800 990 277 phone number Click down if you have unsuccessfully reached YuppTV by calling +27 800 990 277 phone number 4 4 users reported that they have UNsuccessfully reached YuppTV by calling +27 800 990 277 phone number
    20%
    Confidence score
    South Africa
    +971 800 018 2449
    +971 800 018 2449
    Click up if you have successfully reached YuppTV by calling +971 800 018 2449 phone number 33 33 users reported that they have successfully reached YuppTV by calling +971 800 018 2449 phone number Click down if you have unsuccessfully reached YuppTV by calling +971 800 018 2449 phone number 28 28 users reported that they have UNsuccessfully reached YuppTV by calling +971 800 018 2449 phone number
    8%
    Confidence score
    UAE & Middle East
    +1 (866) 663-7557
    +1 (866) 663-7557
    Click up if you have successfully reached YuppTV by calling +1 (866) 663-7557 phone number 0 0 users reported that they have successfully reached YuppTV by calling +1 (866) 663-7557 phone number Click down if you have unsuccessfully reached YuppTV by calling +1 (866) 663-7557 phone number 0 0 users reported that they have UNsuccessfully reached YuppTV by calling +1 (866) 663-7557 phone number
    More phone numbers
  3. YuppTV emails
  4. YuppTV address
    11175 Cicero Drive, Suite 100, Alpharetta, Georgia, 30022, United States
  5. YuppTV social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 18, 2024
  7. View all YuppTV contacts

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