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Zestlife Insurance Customer Service Phone, Email, Contacts

Zestlife Insurance
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www.zestlife.co.za

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5.0 2 Complaints
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Zestlife Insurance Complaints 2

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2:57 am EDT
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Zestlife Insurance poor customer service

I wanted to purchase a few products and contacted the customer service with a few questions.
They initially answered but failed to address a couple of my question.
I then tried repetitively to contact them (with big time lapse in between each attempt) and they just kept ignoring me!
I even tried contacting them via their webpage (not just via email) and they ignored my message.
I have been left without my quiries being addressed and they seem not to give a damn that they have lost a customer because of this POOR service!

I am very disappointed with this and wish to inform others of their poor service.

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3:24 am EST
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Zestlife Insurance payment of claim

On 21-09-2017 I went for a MRI at Unitas Hospital.I hand in all documentation to Zestlife, but they refuse to pay the shortfall of R1900.Attached is proof that they will pay the shortfall.
Fist they play games with me regarding the documentation that Medshield send me as itemised bill.They say that the documentation was not acceptable.
After receiving the right documents, Joy Xala e-mailed me and said the following"Kinsley note that the shortfalls on the account is 10% co-payment required on the procedure done, and the option that you are on is match cover which does not cover co-payments."
I don't understand what she is saying.
Zertlife underwriter is Guadrisk.What is the purpose of Zestlife if they take your payment, say in the package that you take that are paying for MRI shortfalls, but dont do it?

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Is Zestlife Insurance Legit?

Zestlife Insurance earns a trustworthiness rating of 97%

Highly recommended, but caution will not hurt.

Our conclusion: Zestlife Insurance stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Zestlife Insurance's reputation as a trustworthy leader in their field. Customers can rely on Zestlife Insurance's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Zestlife Insurance. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Zestlife Insurance resolved 100% of 2 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

Zestlife.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Zestlife.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • The website belonging to Zestlife Insurance has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

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Overview of Zestlife Insurance complaint handling

Zestlife Insurance reviews first appeared on Complaints Board on Dec 11, 2017. The latest review poor customer service was posted on Jul 23, 2018. The latest complaint poor customer service was resolved on Jul 23, 2018. Zestlife Insurance has an average consumer rating of 5 stars from 2 reviews. Zestlife Insurance has resolved 2 complaints.
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  1. Zestlife Insurance Contacts

  2. Zestlife Insurance phone numbers
    +27 211 804 220
    +27 211 804 220
    Click up if you have successfully reached Zestlife Insurance by calling +27 211 804 220 phone number 0 0 users reported that they have successfully reached Zestlife Insurance by calling +27 211 804 220 phone number Click down if you have unsuccessfully reached Zestlife Insurance by calling +27 211 804 220 phone number 0 0 users reported that they have UNsuccessfully reached Zestlife Insurance by calling +27 211 804 220 phone number
    +27 860 009 378
    +27 860 009 378
    Click up if you have successfully reached Zestlife Insurance by calling +27 860 009 378 phone number 0 0 users reported that they have successfully reached Zestlife Insurance by calling +27 860 009 378 phone number Click down if you have unsuccessfully reached Zestlife Insurance by calling +27 860 009 378 phone number 0 0 users reported that they have UNsuccessfully reached Zestlife Insurance by calling +27 860 009 378 phone number
  3. Zestlife Insurance emails
  4. Zestlife Insurance address
    Sunclare Building, 2nd Floor, 21 Dreyer Street, Claremont, South Africa
  5. Zestlife Insurance social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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